โรงแรมใกล้ สนามบิน ดัลลัส Addison

ข้อดี: Quiet and beautiful! Great walking trails with beautiful view of the grounds.

ข้อเสีย: Absolutely nothing ! Everything was excellent.

ข้อดี: The whole environment is very zen and you immediately have a sense of calm once you turn in through the gate. I loved the little lake with the ducks and the turtles. The facilities were top notch too! My husband was so in love with the gym - very well equipped. The staff were super nice and helpful, always ready to assist and never sounded like they were doing me a favor. The location is great too, it’s like a ten minute drive from everywhere. And there are great dining and shopping options around as well.

ข้อเสีย: Nothing really. If I was to nitpick, I’d say, some of the fixtures are old, but other than that, everything else was great.

ข้อดี: The proximity to our home while we do renovations from freeze and flood in our home.... A big plus is the spa facilities attached to hotel.

ข้อเสีย: Housekeeping not a daily event.

ข้อดี: The athletic facilities are top notch. Beautiful location - peace and quiet in the city

ข้อเสีย: Property is a little dated but not bad

ข้อดี: The functionality

ข้อเสีย: I didn’t have a fridge or microwave

ข้อดี: It was absolutely lovely! The hotel and rooms looked recently updated. Very clean and modern. The grounds are beautiful. Next time we will definitely take advantage of all the fitness and wellness opportunities!

ข้อดี: Amenities

ข้อเสีย: Due to COVID there unfortunately was no breakfast or housekeeping service available. This meant the room was never cleaned nor were linens or towels ever changed. The front desk provided towels though it took a couple days amid inquiry to discover this. Just wish it was brought to my attention beforehand.

ข้อดี: The hotel was great. Everyone was friendly and provided great service. It was very peaceful and the grounds were beautiful. Breakfast was included and other perks included a world class fitness center, an outdoor running/walking path, and a very nice pool. I would recommend this hotel to anyone staying in Dallas. The price value is incredible. This is a hidden gem.

ข้อเสีย: Nothing

ข้อดี: Breakfast was great

ข้อเสีย: The wifi didn't work well

ข้อดี: Access to the entire grounds including fitness facility was great! Coffee selection was nice. Room was very spacious with clean, crisp design.

ข้อเสีย: Would have liked a refrigerator in the room.

ข้อดี: Everything was great! We enjoyed the fitness center, got massages and loved the walking/jogging track. Everything was very clean which we always appreciate. Staff was always helpf and friendly. We will definately be back on our trips to Dallas.

ข้อเสีย: Room did not have a mini fridge or microwave. I did not ask to see if these are available though.

ข้อดี: Room layout and amenities.

ข้อดี: I did like the kitchen set up. It allowed me to have a home cooked meal.

ข้อเสีย: Did not know it was a pet friendly facility and room smelled like dog.

ข้อดี: The property was in a great location and provided a comfortable stay for a family of 4. For the most part the facility was clean. The staff was very nice and helpful!

ข้อเสีย: Our room needed to be vacuumed upon arrival. Actually the entire building needed to be vacuumed. In their defense, they were short cleaning staff during my stay and apologized for any inconvenience. Bedding has seen its last days and should be replaced. The mattress was not the most comfortable. I would stay again!

ข้อดี: Everything was perfect from all the utensils, kitchenware, pots and pans. The whole suite was marvelous. Will definitely recommend!

ข้อเสีย: The cleaning was perfect, breakfast and facilities

ข้อดี: Honestly Everything , Made You Feel Like Home .

ข้อเสีย: Couldnt Check In Before 3

ข้อเสีย: Everything was great...I love mi room it's like an apt.

ข้อดี: Not applicable

ข้อดี: Shawn at the front desk was very informative and a great help with my entire trip.

ข้อเสีย: The pull out sofa mattress very old an thin

ข้อดี: Everything!!! Especially staff!!!

ข้อเสีย: Cards don’t work all the time

ข้อดี: Staff!!!!! The GM and the young man that works at the front desk were so generous and so helpful. We booked 3 rooms for friends and family just to relax. The dinner and breakfast were amazing! Have never been to a hotel like this before. We live in Rowlett, but will book a stay soon just to relax out of the house.

ข้อเสีย: The cards sometimes didn’t work on the doors. We would get locked out, but that was out of their control, but that’s it.

ข้อดี: Great hotel!! I needed to get away to study and this hotel was clean, and quiet. The staff was very cooperative, helpful and nice. The facility was in a great area. My room was clean, nice and great for the price. I had everything that I needed right in my room. Ice machines on each floor right by my room. My bed was very comfortable. Breakfast was good. I would definitely stay there again!!

ข้อดี: Everything was great!

ข้อดี: I have travelled extensively in Europe and the states and I can say without a doubt this was the cleanest hotel I have ever stayed in. We had a queen suite which was perfect for our needs and we ordered Chinese from The Mangos for dinner both nights. Delivery was fast. Check in was so easy as the staff were very pleasant to work with as was check out.

ข้อเสีย: There was nothing to dislike. The only thing I would of liked to see was a full length mirror ( thinking of others as I probably wouldn’t have used it) and I really think bathrooms should automatically come with a magnifier mirror, my eyes aren’t what they used to be!

ข้อดี: The hotel is a beautiful facility. Very well equipped kitchen during COVID. We have been staying at many hotels driving across country and this was our favorite!!

ข้อดี: The room was nice

ข้อเสีย: My whole weekend was ruined because they charged me a NON-REFUNDABLE PET FEE of $100 for my 4lb dog!! AND, she mentioned it AFTER running my card for the room, which was non refundable at that point, as well!! I travel quite a bit and have never had to pay over $25 for a pet! I think this amount is pure robbery! It DOES NOT mention the amount on website so I was not prepared at all for this and had to cut my trip short! Also, the lady at the counter had no idea what was going on. She gave us the keys, we carried all our stuff to 2nd floor and then keys wouldn’t work. It took me an hour to check in. By that time I was upset and late for my dinner reservation! I asked if the pool was open and she told me that it was by reservation only and it was all full for the next 2 days! Cherry on top! I will never stay here again even if you paid me to!

ข้อดี: Room was roomy, bedding was very nice. Near the mall and surrounded by great pleases to eat. Front desk staff was friendly, and knowledgeable. Bathroom was beautiful and welcoming. Wanted to shower all day long.

ข้อเสีย: Not a fan of the getting down to the parking lot. That drive was scary. One to may drinks and you would be wreaking your car. Good thing I don't drink!

ข้อดี: Everything

ข้อเสีย: I have a charge on my credit card I don’t know what it’s for

ข้อดี: Customer service was excellent and the food too.

ข้อเสีย: Everything was really nice

ข้อเสีย: We didn’t feel welcome and we almost loose our flight because of the poor professionalism of the staff

ข้อดี: Location was good.

ข้อเสีย: The fact that on the booking.com site it said that it was two room suite and we got one room. No microwave like the site said it had and the phones didn't work. Also that it said it had a heated pool......it did not!!!!!!!!! My daughter complained the whole time about it not being heated and being too cold. So we got out of course. That was what we were looking forward to the most about the hotel was the pool.

ข้อดี: Location was excellent! Wanted to be convenient to American Girl Doll Store and it was in walking distance. Wanted comfort, cleanliness, food choices and safety got all of those. Even though it was approximately 100.00 more than hotel 1 mile away, it was worth it to me because I didn't have to drive anywhere once here. Traffic is horrible.

ข้อดี: Nice white hotel

ข้อเสีย: The parking

ข้อดี: valet was very helpful

ข้อเสีย: called room service at 6:45am for breakfast-no answer for 10mins; had to leave hotel-day ran late, etc

ข้อดี: would you stay in a bed where someone's dog stayed? i think there hadls to be pet friendly rooms. all rooms cannot be pet friendly!

ข้อเสีย: the idea that i stayed in a bed where someone else's dog slept! this is disgusting!

ข้อดี: Proximity to everything Galleria

ข้อเสีย: BEWARE - We didn’t get a Double Room, which is what we booked on Kayak; however, because we had kids it wasn’t a problem to have them sleep on the floor. The hotel was happy to bring blankets and pillows.

ข้อดี: Rooms are nice, the shower is great, enter the Galleria without going outdoors.

ข้อเสีย: Housekeeping did not refresh toiletries or the ice bucket.

ข้อดี: Clean, great location, comfortable bed and big room.

ข้อเสีย: No free wifi:(

ข้อดี: Overall, I liked this hotel. I experienced multiple confusions with the front desk staff and my reservations, but it didn't cause too much of a problem. The rooms are nice, but you can just tell the hotel is old. The connection to the mall was incredibly convenient. That was my favorite part. I would stay here again.

ข้อดี: The staff was excellent....

ข้อดี: Connected to galleria mall, big room

ข้อดี: Very good experience

ข้อเสีย: You need more people at front and do not charge for Wi-Fi

ข้อดี: The location is great. It's a beautiful hotel with well appointed rooms and great customer service. The have a free shuttle. It's steps from the Galleria which is full of great shopping and restaurants. It has two restaurants - an upscale seafood restaurant and a mid-range bistro on the second floor. They do their room service menu through the 2nd floor restaurant so there is a better in room dining menu than the standard hotel fare. You can also take your drinks up to your room if you order from the 2nd floor restaurant.

ข้อเสีย: The parking is a pain (as many others have mentioned) but if you don't mind a bit of walking then there is plenty of free parking in the parking garage and we never felt unsafe even when come back late from a dinner. The pool was a bit underwhelming with no cabanas or umbrellas for shade and no attempt to make it look like a retreat (I.e. Greenery or decor - just a walled concrete box). This was such a surprise as we've stayed at other Westin properties that had lovely pools.

ข้อดี: size and quality of room

ข้อดี: Easy access right into mall food area. Fitness room was small but adequate. Fitness room was clean and included chilled towels.

ข้อเสีย: The single king room was small. Gave away the double bed room we had reserved weeks in advance. If I book a double room, that means I want/need a double room. Lobby extreme crowded. Took a long time to check in. Various cupcakes were sitting out in the lobby with blurry decorative icing that made them look like they had been sitting out a long time. They were presented so poorly that it seemed different sources had dropped off old goods that hadn't sold the day before. A room on the west side meant choosing between the hot western sun directly in the window all afternoon/evening or no natural light. Lots of Tollway traffic noise to wake me outside my window on a Sunday morning. Overall, overpriced for the accommodations and services it provides. Do not recommend.

ข้อดี: Definitely not coming back

ข้อเสีย: The room smelled weed all over, the elevators had that smell as well. They didn’t clean the room m. At night the hotel lobby was packed with hookers, there where kids at the lobby watching how the hookers enter the property and start to mingle around with the guests. It is not ok for the hotel to let enter this people, i’s their job to have a security guard at the entrance so they can see what type of people enters the property.

ข้อดี: Comfortable bed!!!

ข้อเสีย: Needed repairs on the walls and roofing

ข้อดี: The location and style of hotel and they allowed pets.

ข้อเสีย: Ac didn’t work good it was hot we had to request a box fan and the hot water pressure trickled out. We had better water pressure in the sink that’s where we shampooed our hair.

ข้อดี: It was nice

ข้อเสีย: Convenient

ข้อดี: The hotel was very secure. The room was quite comfortable.

ข้อเสีย: I was disappointed that online the hotel is advertised as having an airport shuttle available, and there was none. Also, online there is mention of breakfast being included. It is available at an additional cost.

ข้อดี: Great commodities

ข้อเสีย: Had to pay to park myself

ข้อดี: Overall customer service was amazing. Room was perfect for the price and location. If ever in Dallas again, I would stay here again!

ข้อเสีย: No complaints.

ข้อดี: Nice rooms

ข้อเสีย: Small pool

ข้อดี: I want to start out with the presentation of the hotel. Very modern and chic. I loved it. We got to the hotel before check in and we were exhausted from a 8 hour trip. The lady let us check in earlier and I wish I would have gotten her name because she made our first solo hotel reservation experience a joy. The rooms were spacious and had individuality that some hotels don't have. I will go back for sure!

ข้อเสีย: I didn't like that we had to pay for parking. I also didn't like that they charged a $75 fee just in case we did something to the room. There was a staff member who didn't really seem welcoming but I won't hold it against the hotel or the staff member himself since everyone has an off day

ข้อดี: Surprisingly affordable for such a beautiful place From the grand lobby to the beautiful room this place was perfect. The employees couldn't have been kinder and more accommodating

ข้อเสีย: As beautiful as room was next stay I would like windows facing outside as opposed to the lobby Would've been nice to see a sun rise or set The window shades needed to be closed for privacy it was easy for guests to see in from walkway

ข้อดี: One of the best! The staff was very helpful. The restaurant/bar was great. Absolutely no negatives during my stay. When in Dallas, I'll stay there again.

ข้อดี: Staff was very friendly and helpful.

ข้อเสีย: Had a couple of issues with timeliness. Ordered room service one morning, just 1 latte and 1 cappuccino, and it took over 1.5 hours to show up. We were told it would take 25 minutes. We took a shuttle to dinner and that was fine. However, on the return trip, we were told a car would be there to get us in 15 minutes. It took just over an hour. I can understand delays (especially driving on a Saturday night), but the complete lack of a good estimate on time and/or the lack of updates is what caused it to be an issue. The fact that we had to repeatedly call to get updates and were repeatedly given grossly inaccurate updates was the problem.

ข้อดี: Overall good stay

ข้อเสีย: Parking fee extra

ข้อดี: The rooms were beautiful, very chic. The staff was awesome! It was very luxurious and the bed was very confortable!

ข้อเสีย: Guests have to pay for parking daily, and it was pretty expensive.

ข้อดี: I loved that I was offered a free upgrade

ข้อเสีย: A staff member by the name of AL was highly rude when I called the from desk and said the ice machine on the second Floor was broken. He paused and said, "what do you want me to do about it." OH MY GOSH!!! He asked me twice with a tone in his voice. So had to either go to the restaurant and get a bucket of ice or call room service. It took over 30 min after I arrived to receive a luggage cart. I arrived and let the cart worker know. He then gave my cart to 2 other people Who arrived after me!!!!! I was very disappointed. I've stayed at this location before. But this is the first time I've ever had a bad experience.

ข้อดี: It was only a 1 night stay. Room was large enough for 3 folks

ข้อเสีย: Location is hard to get to Photos on website made this hotel looks fantastic but when you get there is just an average hotel.

ข้อดี: The location is excellent for my needs and the breakfast was a little to much fast food and not to much options when you are staying for several days.

ข้อเสีย: In general it was fine.

ข้อดี: Nothing...

ข้อเสีย: It was dirty and lots of loitering and drinking in the parking lot with whiskey bottles and beer cans laying on the grounds! I told the front desk and he shrugged it off with there are lot’s of workers around!

ข้อดี: Very, incomplete

ข้อดี: It was comfortable and clean. Great location.

ข้อเสีย: No microwave

ข้อดี: Fridge, suite, location

ข้อเสีย: Pool not open, masks not enforced, not all that safe during Covid (no shield at counter), they should list dates when pool is open!

ข้อดี: Great location

ข้อเสีย: The pet fee

ข้อดี: The 2 receptionist were very helpful. I can not remember the guys name, but he was amazing and very helpful!

ข้อเสีย: The only thing I did not like was that the receptionist had told me my room could possibly be ready at 1 (I know that wasn't for sure thing) but I ended up giving more time so I went back around 2, wasn't ready, technically our check in was at 3 so we left again, came back after 3, room still wasn't available, we ended up checking in, I believe after 5 😒🙃

ข้อดี: The facility was clean and well kept.

ข้อเสีย: No USB charging of any kind and the bathroom in our room was so small you had to walk past the door then close it.

ข้อดี: The breakfast was well stocked and included a good assortment of items.

ข้อเสีย: The front desk person at check in was abrasive. The room air conditioner was very loud. The carpet had a couple of very large stains. Overall, the hotel seems poorly maintained and in need of a thorough cleaning.

ข้อเสีย: I was in single bed room and you can't have your leg touch to toilet to close the bathroom door. It is that small. No got water consistency. Bathroom lock didn't work. Night shift clerk saw me figure out how to open the lobby door but didn't bother to get up our signal at least. He preferred to stay on the phone. I won't recommend Hyatt in Dallas area.

ข้อดี: I loved how large our room was it was like a living room area and then the bedroom. Large couch bed for my children. With king sized bed for adults! Water pressure in shower was great and had enough hot water for all 4 people. Slept great in bed it was very comfortable!

ข้อเสีย: There wasn’t a plug for phone beside one side of the bed and we had to turn ac up to 80 because it was super cold they had it on 63 when we came in. Other than that it was great’

ข้อดี: The staff here were so nice, I loved staying there.

ข้อเสีย: There were no Mircowaves in the rooms.

ข้อดี: It was clean and the staff was accommodating. The room was spacious.

ข้อเสีย: There were children in the room next to me who were very loud.

ข้อดี: The room was clean and priced well. The staff was friendly and helpful. THe breakfast was delcicious also!

ข้อเสีย: No bath tub and the tv was having connection issues.

ข้อดี: Front desk, food and beverage staff was extremely accommoadting throughout my staff they were both friendly and professional Also, the morning food service was above average compared to your competition. That's one important thing to keep customers coming back! Nice job!

ข้อดี: Staff were friendly, room were nice & roomy, clean.

ข้อเสีย: Elevator were in the process of being impove.

ข้อดี: Everything was clean and well kept. The breakfast buffet was unusually good. You won't get a scenic location, but if this is a convenient neighborhood for you it's a solid choice.

ข้อเสีย: The website states they have an indoor pool and they do not! However the manager called across the street and got permission for us to go to embassy suites to swim.

ข้อดี: Great customer service, great breakfast

ข้อดี: I enjoyed the space and layout of the room. There was enough room that we didn't feel cramped in. We enjoyed breakfast.

ข้อเสีย: I did like that the room didn't have a tub. Trying to shower a small child can be challenging.

ข้อดี: helpful & nice staff clean rooms & beds & bathroom nice breakfast good parking space

ข้อเสีย: swimming pool suppose to be heated but it was not we love sausages in breakfast(without pork) please serve them the ware drop location is uncomfortable in the room

ข้อดี: Good location, staff was very friendly, breakfast crew were excellent

ข้อเสีย: Our room was too hot, we asked to have it fixed and they tried but were unable to resolve. I think they knew they could not fix but went through the motions to appease us. I would not stay there again, their air system was uncomfortable.

ข้อดี: I am happy.

ข้อดี: Na

ข้อเสีย: They noise from people children screaming and running through the halls and across from my room. They did offer to change my room but I felt as they should have changed the other peoples room

ข้อดี: THIS PLACE IS SOOOOOOO COMFORTABLE AND I SLEEP LIKE A BABY‼️‼️‼️‼️

ข้อเสีย: My shower wasn’t draining water fast enough.

ข้อดี: They actually served breakfast

ข้อเสีย: Was charged 15 bucks for breakfast. Housekeeping did not come to change sheets or provide clean towels. Ice machine on our floor did not work. No laundry facility on premise.

ข้อดี: Comfortable

ข้อเสีย: The daytime manager is rude and sometimes tough to deal with

ข้อดี: Comfortable and well priced

ข้อเสีย: Everything was awesome

ข้อดี: Beyond that and a squeaky elevator, the room itself looked much better. Clean. I like that you could actual open a window in the room - don't see that too often anymore.

ข้อเสีย: Location was good. However, the hotel lobby and hallways looked old. Not sure if it was just a post-2020 effect or if the hotel was about to start a renovation but the front sign wasn't even on display. It made the outside look sketchy.

ข้อเสีย: Only two elevators were working.

ข้อดี: The customer service was excellent and the suite was beautiful and clean.

ข้อดี: It’s cleaned and I’m good location

ข้อดี: I did not eat breakfast during my stay. The staff were friendly and accommodating.

ข้อเสีย: The smell of sewage on my floor

ข้อดี: No microwave in the room , temperature would not set

ข้อเสีย: The lobby

ข้อดี: The staff here was amazing.

ข้อเสีย: Would have been nice if there was a microwave in the room. Also ran out of toilet paper and waited for almost an hour for housekeeping to bring more.

ข้อดี: Breakfast was fresh and very tasty.

ข้อเสีย: Checked in almost 15 minutes late due to no available rooms.

ข้อดี: Gym great and. Dry clean, included breakfast excellent

ข้อเสีย: Bathroom under lit, no safe in room, sliding bathroon door ineffective and hard to operate

ข้อดี: Location is excellent. Walking distance to many businesses and a short ride to anything you need.

ข้อเสีย: The catering was average.

ข้อดี: Staff is great, clean room to expectations. Close to the galleria.

ข้อเสีย: Parking charge, Nothing in the fridge not even a bottle of water, bed sheet and comforter is too small for the size of bed.

ข้อดี: Very clean, great food, all good stuff!

ข้อเสีย: Nothing...

ข้อดี: Great staff that catered to business travel. What a pleasure.

ข้อดี: Loved the location to all the things we planned on doing? Great view of AT&T stadium from our room.

ข้อเสีย: The pool was horrible, seemed like it had not been cleaned in some time. Made it very uncomfortable to sit by the pool and relax looking at green water.

ข้อดี: The view from the room

ข้อเสีย: My room had a roach on my bed.

ข้อดี: This hotel one of my favorite when I in Dallas I always say they're good location good stuff good quality

ข้อเสีย: Surprised to see Sheraton in this condition

ข้อดี: Most comfortable bed, everything nice and clean. We loved being on the 14th floor. Right across from the galleria.

ข้อเสีย: I liked everything about the property- just didn’t particularly like the location. We booked it on short notice on our way to San Antonio. I didn’t like being so close to the freeway- it was packed with traffic but other than that, perfect stay!

ข้อเสีย: t’s Expensive And Don’t Have Free Breakfast Then There’s No Microwave

ข้อดี: Bed very comfortable

ข้อเสีย: Staff very rude, the elevators very dirty, our floor smelled like weed all day long... they don’t clean the room until the 3rd day although you ask for it... they don’t have room service nor take out at their restaurant...

ข้อดี: Nothing to now

ข้อเสีย: Both rooms had plumping issues including hair bubbling up from tub in first room. Asked 3 times for it to be repaired with no result. Moved rooms when the sewage coming up was loud enough to wake me up and they has me switch rooms around midnight with no assistance for bags. Second room also had tub that didn't drain and smelled like smoke!

ข้อดี: Staff was friendly and checking quick.

ข้อเสีย: Please do not charge your guest almost $13 for parking, I didn’t even park inside. Bad business practice.

ข้อดี: The king size room

ข้อเสีย: Having continental breakfast :)

ข้อดี: Been here many times. Love the location the price they Kayak was 100.00 more than the additional room I added to our stay

ข้อดี: The room was great! Nice clean sheets, down pillows and overall clean room.

ข้อเสีย: I didn't like an extra fee for parking, wifi and breakfast. I was very lucky I was compensated for all of these extra items as a birthday stay!!!

ข้อดี: The location is great as its walking distance from the Galleria. I liked it for what I was looking for. I would have given even better rating as the food choices are very limited and the staff could be more alert...

ข้อดี: Nothing

ข้อเสีย: Everything

ข้อดี: Clean facilities, courteous staff and beautiful lobby!

ข้อดี: Loved the pillows and the bed. The decor was nice.

ข้อเสีย: It smelled dirty, carpet smells bad, did seem very clean. Breakfast was to expensive.

ข้อดี: easy check in, Great location and good value for our stay.

ข้อเสีย: Pay to park was not included in the room rate.

ข้อเสีย: The refrigerator was very loud

ข้อดี: I didn’t think I should pay for parking, Ice wasn’t readily available and the parking lot was slot of loitering.

ข้อเสีย: The staff isn’t attentive

ข้อดี: Location

ข้อเสีย: Overall Stay. It was dirty and wifi didn’t work!

ข้อดี: Beds but staff was rude

ข้อเสีย: It wasnt too clean

ข้อดี: room clean location

ข้อเสีย: room service, breakfast

ข้อดี: while experiencing rude service from one receptionist ( Ellis) there was another woman receptionist trying to consolidate him while trying to answer our questions.

ข้อเสีย: i couldn't check in because i am 20 and the minimum check in age is 21. I was upset about that but I respected their policy. my reason for complaint was because there was an extremely rude receptionist at the check in desk named Ellis who was very unprofessional in handling my girlfriend and I. he looked at me funny when he saw us walk in and as we i approached the desk to speak to him he went into the back room when i was directly in front of him. he came back a few minutes later smiling laughing and eating trail mix. when i asked him if we could check in he responded with a mouthful of food asking for my name in a very rude tone. when i handed him my reservation papers and id without even looking at them he said i wasn't 21 and couldn't stay. I then asked if i could get my booking and reservation number from he then responded with another mouth full of food telling me to get it off my email because he didn't want to print it.

ข้อดี: Hot breakfast and evening reception. Swans in the lobby are a unique feature of this hotel. Excellent staff. Great location for shopping.

ข้อดี: Staff was very polite and accommodating

ข้อเสีย: They need to change those towels, this is the only hotel that seems to have them. Other than than that, no other issues

ข้อดี: Staff was very accommodating and the room was nicer than I thought. Is quite far from the airport though.

ข้อเสีย: Too far from airport

ข้อดี: Location, Room, Cleanliness

ข้อเสีย: There was no hot water in the shower for couple of days. Staff did not respond to complaint for two days

ข้อดี: Nothing it was a horrible weekend worst customer service ever

ข้อเสีย: Horrible management very rude and unprofessional

ข้อเสีย: Wasn't told the laundry room wasn't working, service for room was not specified either.

ข้อดี: Breakfast was healthy and the location is in a safe and clean place

ข้อเสีย: The price

ข้อดี: Didn’t like the idea that I had to consistently call for towels and when delivered wasn’t enough for two people. Also, didn’t like the fact that I had to pay for parking. I have visited several hotels in different cities/states and this is a first for me. I was initially told parking was free.

ข้อเสีย: See above

ข้อเสีย: This has always been my favorite, but since Covid, it has went down. No gift shop, no delicious breakfast, I don't even believe Crocketts was open. Besides all that, the thermostat in my room was off & on, warm & sticky some hours, cold for some hours.

ข้อดี: The cleanliness, comfort & staff was AMAZING!!!!

ข้อเสีย: No refrigerator or microwave

ข้อดี: The grounds were neat and pretty

ข้อเสีย: The rooms were hot and the ac did not work. The wallpaper started lifting at the edges.

ข้อดี: The grounds were neat and the staff was very friendly

ข้อเสีย: The rooms were hot. The AC was not working as it should and the wallpaper was even starting to peel off of the walls.

ข้อดี: The room itself was nice and we did get an upgrade to a suite.

ข้อเสีย: The room wasn't totally clean. Dried soda on counter in kitchenette when we arrived-maids didn't even clean it when I left a note! Dried silly string in pictures and ceiling. Broken furniture. Disappointing. None of the staff smiles or even seems to welcome you at all. Plus--had to pay $17/night for parking garage across the street.

ข้อดี: Area of city. Hotel lobby space

ข้อเสีย: Small bathrooms, no courtesy shuttle, no weekend Happy Hour

ข้อดี: The hotel is located across the parkway/tollway from the galleria and is also near a lot of restaurants. Our room was clean and the staff was helpful.

ข้อเสีย: Parking at the hotel essentially costs $17 per day ($17 overnight or $28 overnight for valet parking). Otherwise, there are hourly rates available.

ข้อดี: We loved our stay! We were iffy on staying there because of the ratings but it was great. Room was very clean. They do have a parking rate but since you are staying at the hotel the do waive it. It is very quiet and peaceful, our 6 month old slept through the night! Would definitely stay there next time we travel to Dallas!

ข้อเสีย: The bathroom tiles in the tub need to be fixed. Nothing major.

ข้อดี: Ms Cleo was very helpful

ข้อดี: Appearsnce - location - very clean

ข้อเสีย: The Noise!!!!!! I did not sleep

ข้อเสีย: I wasn't recognized as a gold member until day 3 of my stay. Subsequently was informed I could not receive Executive Lounge access because I did not book through the proper channels, but was told they'd let it "slide". Housekeeping cleaning rags were left in my room.

ข้อดี: I enjoyed the breakfast buffet and the lake outside

ข้อดี: Nice size room and very friendly staff

ข้อดี: Over all hotel is nice, near the mall.

ข้อเสีย: Staff wasn't very friendly .

ข้อดี: Pros: friendly staff, good location, punctual valet, nice bar.

ข้อเสีย: Cons: dirty bathrooms with dirt in bathtub, used soap bar still in shower, carpet felt dirty, extremely outdated furniture (felt like I was in a cheap Vegas hotel), bug crawled on me during sleeping, no breakfast included, have to pay for Internet and parking.

ข้อดี: Beautiful looking building. Nice looking lobby, bar, and front desk. Good location for shopping.

ข้อเสีย: Rooms outdated. Have to pay for parking, internet, breakfast. Short on the number of towels that you get. Tub had mold around it.

ข้อดี: Location was great. Price was a great value. The room was nice but the bath tub needs to be recaulked.

ข้อเสีย: The breakfast staff did not put in order. Had to wait for 45 minutes as I saw many other patrons who arrived after us get their meals. No apologies were made by the waiter. At one point he brought us a check for the meal before we were served. To top it off it wasn't even our bill. I would not stop in for a meal there again.

ข้อดี: The rooms were clean and the hotel itself was very well kept. The staff were great as far as assisting us with getting into our room. They even let us check in sooner than 12AM. I liked the fact they had a restaurant and bar in the hotel.

ข้อเสีย: Rooms were kind of small for the price. They could have been bigger.

ข้อดี: Came here for my wife's birthday weekend. The inclusive breakfast was ok not bad. The valet service was very friendly as was the staff at the hotel. The rooms were decent looking but not all that. The hotel itself was better looking.

ข้อเสีย: There was rust stains in the tub as well as hairs on the bathroom floor. The bathrooms need new tile as it looked very old and worn. You could see the gunk that has buildup over the years. The carpet felt weird. Like it wasn't clean enough. The pillows were uncomfortable and too soft. There was trash behind the bed and nightstand when we first got there. Alot of dust and debris under the bed. Give this hotel a 5 out of 10.

ข้อเสีย: decor is dated and tired and has been for some time. jeeez! hair dryer matted over with lint and wouldn't blow hot air. in a hurry, so no time to get another one delivered up.

ข้อดี: Very nice hotel, beautiful!

ข้อเสีย: I didn't like the pillows, way too soft, but the bed was good.

ข้อดี: It looked clean from the outside to the inside

ข้อเสีย: The pool area was very nasty. Mold growing on the ceiling and the walls were somewhat destroyed. The room had an awkward smell.

ข้อดี: How spacious the room and bathroom was

ข้อเสีย: N/A

ข้อเสีย: The room was dirty and so was the bathroom. What was bad was the last night seeing a cockroach on the end table.

ข้อดี: The place was clean

ข้อเสีย: Breakfast was advertised but it was old and stale and nothing hot ... basically some muffins and juice .. then the other guest were so loud .. constantly running around screaming.. then the upstairs ppl sounded like they gathered in a group and ran around in circles until 2 in the morning.... I will never stay here again... very uncomfortable stay ..when I complained at 11 at night they just got louder ... and the person in charge did nothing

ข้อดี: The night desk clerk gave us a great suggestion to satisfy a late evening ice cream craving. Pacino Italian Gelato at Preston and Forest, not 10 minutes away. Delicious sweet treat.

ข้อดี: The staff was really nice, and the rooms were nice as well!

ข้อเสีย: They were not willing to help me or understand. U just booked another person in my room and guess what me and my dog had to be outside freezing . I know they have all they have to do is be .

ข้อดี: • kitchenette was clean • fridge/freezer was cold and ready to go.

ข้อเสีย: • Floors were super sticky on arrival. • offered breakfast only consisted of instant oatmeal and coffee. • kitchenette sink was very slow to drain. • free wifi is throttled to 90kb/s. this is barely enough to even check email. Some webpages took almost a minute to fully load. (including Gmail) • extremely low water pressure in shower. • half the water leaked into the wall and out onto the floor. • There is a very little noise insulation between the hallway and the room, and between outside and the room. (albeit, my room was on the highway side of the building). • A loose piece of roofing panel was constantly banging in the wind outside my window.