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The rooftop pool was an amazing feature. The pool was a blessed relief after a hot, muggy day. It was also in a central location downtown. Plenty of restaurant options nearby - although the hotel restaurant - Texas Spice - was a nice option as well. The work out facility was up to date with amazing views of the city. Certainly worth while.
Size of room Many large groups that were very loud and partying.
pet fee was a little high
Luxurious rooms, very nice spacious bathroom.
The spa services were exceptional. Bob's chop house was delicious and convenient for my husband and I to celebrate. Our room was ready and clean the three days we stayed. The only complaint was that we thought there was a mini microwave and there wasn't. Other than that we were fine.
Vary nice lobby/public area and the room was vary cleen beautifully decorated The staff was horrible! The bellmen left one of my bags in the room and when I call to see if they have it. The front dest gave me the runaround and I wound up speaking to 6 people in different departments all don't know what happend to my bag. The staff at this hotle was the unhelpful and rude. There are other great hotels in the area I suggest you find one of them.
We enjoyed our stay at Omni in Dallas. Room is clean, bed is comfortable, pool is awesome and the restaurant "Texas Spice" is really nice. We recommend this hotel for families looking for luxurious place to stay in Dallas. None
Being greeted with champagne Live band in the lobby Clean and comfortable room Staff were friendly and professional
The pillows and bed were worth every single penny. Getting ready for a night out with my husband and being able to watch tv in the bathroom was a luxury I will not soon forget. Breathtaking view! We requested a quiet room but there was a convention with young teenagers staying there and they were a bit unruly and loud.
We loved the room , restaurants and felt it was a good value for amenities We called to make reservations to the Texas Spice & got no answer. Front desk tried and told us restaurant was booked. Called restaurant 10 min later. They answered and got us in at our requested time. Restaurant was half full. So communication breakdown. But it all worked out
Great experience. We had a great view of downtown. Pool closed too early. Parking too expensive.
The staff was very helpful. The Texas Spice and Box Office Staff were exceptional. The food at Texas Spice was great. The view was awesome. The beds comfortable. My daughter has stayed there several times before, and the price was atleast $100.00 a night cheaper than what I paid. We were also charged for wifi and self parking was very expensive. We stayed 2 nights, and after the cleaning people had been in our room, the sink handles had not been wiped down. For the price of our stay not sure we got the quality. Not sure we will come back.
A remarkable hotel at the epicenter of Dallas. The hotel has immediate access to all local Dart rail trains (leading everywhere), the T (taking you to Fort Worth) and Amtrak with straight connections to Chicago and Los Angeles. A memorable vacation starts with 1 or 2 nights here and then a surprise trip either on Amtrak or Dart out to DFW airport. The atrium is amazing with views of Reunion tower and the famed 560 Wolfgang Puck's restaurant. Make your reservations at least 2-3 weeks out to get an available time slot for a memorable night viewing downtown Dallas from 3/4 of mile away and 560 feet up in the air. Room was spacious and immaculate and view of downtown, rail station, Omni was incredible. Request a view of downtown when you check in. Valet parking is a little pricey so I opted for self pay parking at the Amtrak station ($6 for 12 hours)
View was awesome! Staff was really nice and helpful. Definitely will be stay here again when the chance comes up Nothing was wrong
Very nice hotel, with excellent meeting facilities. Very convenient to West End nightlife and dining. Good food. Easy and cheap access to airport via rail (DART or TRE). The train is a little noisy, even on the opposite site of the building.
Contemporary rooms with great staff. Highly satisfied.
I loved the location. Friday nights dinner at five-sixty was wonder full and the view amazing. Saturday morning we awoke and took a stroll through downtown dallas. And the shops on the 1st level were convenient. So last weekends stay was all for fiancee....Shes been really stressed lately and i wanted to give her a night to remember.First off partially my fault, but i booked on prom weekend so parking was horrible. I actually ended up parking across the street from Reunion Tower. Then greeted at the front desk i find that they've stuck me into a double queen handicap room, not ok. After speaking with the young lady down stairs she apologizes and gives me a different room. Again its a double queen not the single room. I had booked. Then when i go to wash up before dinner at the five-sixty, the drain to the sink was clogged and water poured on to the floor. Kids at the prom were having fun on the balcony, they were laughing, screaming and enjoying theyre night. Unfortunately for us, we were located right above...
Friendly staff, beautiful location and near everything. PARKING
I absolutely loved it. We stayed at the Hyatt for my boyfriends 30th birthday and the staff was phenomenal. At check in they asked us what the occasion was and upon finding out they sent us a bottle of wine and appetizers to our room. the first night we ate at the little Italian bistro and not only was it delicious but the waiter Chris was so nice. Natasha in the bar area was equally amazing. We had a wonderful view of the city on the 25th floor. I have stayed at several other locations in the city.. Zaza, Magnolia, Joules etc. this is the best bang for your buck. Thank you so much for assisting in making it a special weekend!! We self parked, and the walk from self parking is pretty long we got lost in the hotel trying to find our way to the front desk. (we parked in the parking lot closest to reunion tower)
Everything else. Overpriced compared to facility. The room could have been cleaner. The entrance location is a bit tricky for pedestrians. Not my best hotel experience.
The room was clean enough. Valet is a joke. Staff is rude. Not pet friendly at all. Terrible location, hard to access. Expect long waits for any service needed and fees that aren't shown online. Make sure to really check your bill upon leaving. Ours was screwy. Couldn't complete a quick check-out, because we had to go to the desk to get it fixed, which took forever.
Super pet friendly. They welcomed my dog with a hyatt dog bed and dog dish for her and also gave us two treats that she enjoyed. However, there is a pet depost of $100 that's non-refundable
My entire experience was weird. When we first arrived, we wanted to unload our car and I got yelled at like I was a child. Literally yelled at. I had to be firm back in order to get direction as to what te he'll I was supposed to do. Then, upon check in, I was informed that for our two cars, self park was $40. I had no idea it would be so much. I was extremely unhappy but tried to remain optimistic. I purposefully found a hotel with a Pool per request of our group. The pool is a sick hilarious joke. It's the size of a van. It was ridiculous. It was also completely full because of the 10 whole people who were in it. Left the hotel an figured out they overcharged me. Called them and they "took care of it". Well they isn't it still is not reconciled in my account. Over charged, expensive parking, rude parking dude, misleading pool size.
Shower head was much to short for a tall person. I kept hitting my head on the spout which was both painful and disgusting.
The location was nice in that is was close to many other places downtown within walking distance. Although the immediate area didn't give us a fully safe feeling. The price we paid for the hotel was fair. The smell of the hallway was bad. It seems like they never cleaned or replaced the carpet ever. The location also looked a little shady as we were walking to the hotel.
I had a great stay. My visit was exactly as I expected. The hotel shuttle pick up from Love Field was a unique benefit.
The front desk staff were friendly and helpful. The room, though somewhat older, was clean and the bed was reasonably comfortable. Water pressure on our floor (15) was good, but a friend staying on another floor (18) said that it was barely a trickle. Although we didn't use the pool, its location on the ninth floor was nice. Downtown Dallas, like downtown of other large, Texas cities (e.g., Houston) is just not a great location. We arrived on a Sunday, and very little was open. We walked several blocks to find dining options other than Subway, McDonald's or 7-Eleven. The hotel is not far from a Greyhound station and several urban parks, so there were often groups of people hanging around near the hotel that made the place seem a bit unsafe. The hotel is on the older side, and could stand to be upgraded a bit.
It was close to the 6th floor museum Noises, lots of people coming in and out because there was a big party in the club located inside. Relaxing was impossible.
Location is great, Dallas World Aquarium is within walking distance so you do save on parking. The hotel stay was ok, the room had a microwave and a fridge which I wasn't expecting so that was nice. You basically get what you pay for. The hotel is downtown and I checked other downtown hotel rates and they were quite expensive so settled on this. It's not a luxury hotel per say so plan to spend some time exploring the downtown because that way you get a good value out of your hotel stay.
The location is the reason I booked this hotel. Room smelled like wet mildewed gym socks. The bed was beyond uncomfortable. The toilet paper even felt like it was from the solitary confinement section of Riker's Island! We were forced to have our room keys re-magnetized 7 times in two days. I am very conscious not to let my cell phone come in contact with the keys etc, but it was a habitual problem. I have never experienced that in all the many places I have stayed in the past. The front desk staff was disinterested and going through the motions every time they were approached. Warm hospitality is not their strong suit. I really discourage this hotel when staying downtown. Go somewhere else.
Good stay overall! One complaint was told via email and booking that the room included breakfast even the server with breakfast told me it was included but somehow I was charged anyway. Ill just make sure to be mindful the next time.
We were supposed to have a room with two queen-size beds and instead we had two full-size. was very hard for four people to sleep in two full-sized beds.
Location pretty much Door don't seal right main window dirty shower too short or too low,also breakfast too expensive for what you offer
The staff was very friendly and helpful. The pool area was rundown. furniture broken and old. did not like that after a certain hour, the hotel bar turns into a nightclub with a $10 entrance. we just wanted to go have a drink at the hotel bar and it went from a nice hotel bar earlier in the day to a cheeky vegas nightclub packed with 20 somethings. We just wanted to go from our room to have a cocktail, not the gross club!
The front desk and concierge was very polite and friendly. The entrance to the hotel is beautiful! The bed was very comfortable and the balcony was nice. The room was in need of a remodel. Paint and color on the walls were out of date. There were several spots that have been patched over. The bar staff wasn't very knowledgable in making drinks or friendly. She seemed preoccupied with one customer the hour I was there.
Rooms were nice and clean. 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
I liked the location to the trains going through downtown dallas. It is a high-rise hotel so some rooms overlook downtown. Yes, staff unfriendly and would not answer phone calls to front desk after hours of continous attempts went downstairs in pajamas due to the fact that the heater never worked. Maintance came in to room at 2am even though attempts were made beginning at 11pm. And, the heater was never repaired. The safe in room did not work. The reservation made through booking.com 2 days prior to arrival was not there. So after much delay at front desk and another credit card charge was able to go to room with no heater,no staff that would help, and a safe that did not work.
Was willing to remove a faulty charge No hot water, TV didn't work, coffee machine in room did not work either, and a very loud AC
The staff were super. Very helpful and everyone was smiling! I stay at the Fairmont when I am visiting customers for business. Our family trip took us through Dallas and the only hotel I thought of was the Fairmont. My family will definitely visit the Fairmont in the future again. All good! Bartender made great drinks, pool was awesome for my daughter and wife and location was superb for walking to dinner.
Great service at the bar. Friendly bar staff. Great desk staff in the lobby.
The AC couldn't keep up to keep me comfortable.
Location was good. The hotel had a lot of amenities. The bar staff was not very good. Not friendly at all. Enjoyed the stay but it was not as nice as other Fairmonts where I've stayed.
The room was very warm and got even warmer in the middle of the night. I complained to the front desk and they said they would send a technician, but the temp never changed by much.
We felt welcomed, respected and valued as if we were family. The hotel is all about making you feel important. It is immaculate, the service was perfect in every respect. The staff made us feel comfortable as though we were both important and yet like we were old friends. Absolutely nothing.
Courtesy car will take you anywhere in 1 mile radius... BIG plus for us. Staff are super friendly!
The facilities have been updated but you can still tell it's a very old hotel. The a/c in our room wasn't great. Would stay there again!
Great price ,location & service
The decor of the rooms and the style of converted warehouse to loft was very well executed. The rooftop bar also has a great view of downtown Dallas especially at night. The rooms were very clean and the bed was very comfortable. Onsite parking was also very easy considering proximity to downtown. As nice as the rooms were, we were given a 4th floor room that faced the main street through the Cedars district of Dallas; Lamar St. And that was what really put a damper on our stay. The noise of semi trucks and dump trucks going by with their loud exhaust was enough to wake you up many times during the night. There also were several potholes or bumps in the road that made the dump trucks rattle very loudly. This is not really the hotel's fault but it did sound like the trucks were coming through the room. I would think a brick building would be more sound proof. Perhaps its the old windows and some sort of acoustic film could reduce the noise a little. It is unfortunate because it really is a nice hotel, perhaps a room off the side street or rear of the hotel would be quieter. I really hope they can fix this because its a great location and well executed.
The beds are very comfortable and the view from the roof is amazing The bar upstairs was too expensive and didn't allow us to bring our own drinks to the pool. I wish there was some sort of breakfast provided. The little Keurig coffee machine in our room left grounds in the cup.
Big Rooms. Comfy Beds. Windows Open with Lots of Light. Easy Walk to Downtown. Free Shuttle to Dallas spots. Consistent Staff who knows your name. Restaurants and Bars were exactly what I needed after a long day.
staff were helpful in all areas and room was wonderful. N/A
location, service, and historic property in good condition base of shower needs repair
It was wonderful! I've never experienced such service, we will return!
The reception staff were friendly helpful nothing was too much trouble. The valet service was very efficient shame one has to pay extra for this when one is already paying to stay in the hotel. The rooms were excellent having just been refurbished to a high standard. The beds were soft and the linen crisp and clean. The shower facilities were excellent Would prefer proper cups in room instead of paper cups for my coffee. Also shower caps for the shower for ladies would be useful.
Very comfortable and clean hotel. Staff was polite and very helpful. Parking for hotel could have been better. Granted we were there during a busy weekend, but had to hire taxis a couple of times to get to our destination on time, due to a 25-30 min wait for our car out of the hotel parking lot. Would recommend the hotel if you are not needing a car or haven't rented one.
Location & rate were great for nba Allstar Weekend. Staff was friendly & helpful. Old world luxury...Common areas were inviting & spacious. Would have like a bar that stayed open later & served food longer.
Our room was a one Queen bed. Room is small but very clean and nice. Bed is great. All staff are excellent. Bartender makes great "Mule" drinks and it is a good atmosphere. Breakfast comes with the room. You get hot scrambled eggs, ham, salsa, onions, mushrooms, breads, oatmeal, etc. Drinks for the evening reception: you get 2 drinks each, house wine which is not good, or domestic beer...hope you like Bud or Miller, not good for me. They have plenty of drinks but you pay for anything else. But the biggest problem is the food. We have eaten at Magnolia before and it was great. This time there is nothing good to say except for those who served us, excellent service. I sent my $29 rib eye back when it was well done instead of med. rare. Came back bloody pulp rare. I gave up. The spaghetti with veal meatball sounds great on paper and has no taste in reality. Given the other places around to eat, do not eat here as the kitchen has taken a dive.
Good gym. Polite service. Clean. Lots of restaurants and bars around. Shuttle service provided. No late night services and extra amenities.
-free breakfast, location, free wifi, and beautiful building with an excellent view. Manager Gina (spelling?) was very sweet and helpful We checked in for New Year's Eve and specifically requested a room with a view of fireworks. The first room had no view, I had to pay for an upgraded room after going back downstairs. The room we got next was a disaster. Stains on the couches, dirty carpets, chair that was breaking, and fraying towels. The MOD came up to the room, looked at everything, apologized and moved us to yet another room. She was lovely and sent up a bottle of champagne but I would rather not have had to deal with switching rooms which led to us being very late for our dinner reservation. In short- rooms are not well maintained (last room had staples on the floor), only valet parking, SLOW elevators and front desk staff that don't seem to actually care.
Professional and friendly service, excellent breakfast, good Wi-Fi connection, very nice decor, convenient location in the downtown . Our room had 2 queen beds with good mattresses. The stuff allowed us to check out one hour late and then let us sit in the lobby for an hour in the evening.
Great location, fre bud light draft from 5:30-6:30, free hot breakfast buffet (impressive spread on the weekends). Cool retro boutique vibe. Weird smell in lobby, like cleaning agent masked with perfume. No dresser in our room to stash clothes, just a closet.
Came here for a birthday, everything was wonderful Water pressure in shower was a bit lacking.
Great location. Easy access. Nice large room. Included breakfast.
Location Breakfast was great The beds are a Queen size, at best, and so uncomfortable! Mattresses are in desperate need of updating. If a comfortable nights sleep is important to you, I would not recommend.
Beds were very comfortable!!! no self parking, but using the texting valet service was quick and easy. Nothing gluten free available for breakfast except fruit. Gluten free dinner options were great and deliscious!
Nice size room, location, complimentary bar & breakfast, & shuttle. Housekeeping was TERRIBLE. We stayed 3 nights & they only made the bed every day. They never cleaned the bathroom, 2 of the 3 nights they didn't even replace our towels. I had to track down housekeeping to ask for some. They didn't vacuum or empty the trash. There were only 2 elevators that worked.
Friendly staff. Elevator took too long.
Good location, The over all conditions of The building is good And nice Housekeeping never Clean my room one day , The Manager in duty reduces USD 50 from The total Of my bill, but this discount does not compensate the inconvenience of this situation.
Staff was very friendly. Check in and out was a breeze. Room was clean and up-to-date. The only thing I didn't like was the weather. The hotel was great.
The Marriott location couldn't be better. Being located inside the city center was an experience in itself. It's as if your in a city...inside! Loved our balcony. Overall was more than pleased!
Cleanliness and willingness of the staff to help find a more comfortable room. When the hotel lost power and the fire alarm was tripped it seemed that the emergency response was disorganized and didn't have a clear leader. I was also disappointed in the city, there was not one police officer or fire fighter at the from of the hotel helping matters. Felt very unsafe throughout the situation.
Amazingly appointed rooms, amazing decoration, posh furnishings, overall an amazing experience.
Staff was great Several parties (wedding, birthday, etc) had way too many people in each room and in other parts of hotel. Shouldnt allow but so many people in a room....
Service was great! I continued to have problems with my room key in the elevator.
near american airlines center the restaurant too expensive
The staff knows you well and gives you a very close approach, this way they help you and lot's of times gives you good directions. Friday and Saturday the lobby becomes a Club and sometimes the sound is too loud even in the elevators.
The Ghostbar! It was hottt! People keep to themselves though. I loved the roof top pool as well but at first it's a little awkward when people are just staring at you when you first come in because it is rather small. A rude girl named Jennifer that works at the desk. She hung up on me without saying at least a thank you. I had called about revising my statement because a pending transaction was showing on my bank card and I wanted clarification. I called her back right away and told her she was very rude.
I personally enjoyed the attentive service, the design of the lobby/room and the comfort of the bed.
Stayed at the Joule for my wifes birthday. It was our second stay at this hotel so that should speak volumes about our overall experience in that we are repeat customers. The staff were so eager to please that we felt like a part of the family.
Quick getaway for my husband and me to see Carrie Underwood and we loved the whole experience. Will definitely go again. Not a Thing!!
It was Centrally located. Rooms are a bit small.
The rooms very large and the gym was awesome. They even provided workout clothes and shoes, which I forgot to bring. The staff was very professional, except for the maid service. The maid service was lazy. The staff only cleaned the room once in three nights in spite of our repeated efforts to have it cleaned daily.
The Bar in the lobby was nice. Grrat location
One elevator of 2 was out most of my stay. There with a large wedding party and we were all going and coming at same time. Very frustrating....
Good location. Cool, modern feel. Bed was not the most comfortable, very firm.
While the room was not super luxurious - for a business trip - it was perfect. Rather a NYC loft feel (hence the name) with modern vibe. I had a nice view of some of the Dallas skyline. I do believe they really are green conscious - with a little recycle bin in the room so I didn't have to feel guilty about water bottles being tossed. Very close to the convention center and Main Street where we found some nice eateries and pubs (a five minute walk). Super friendly staff from the front desk to the bartender at the lounge. At the end of the day, the bed was very comfortable and I slept well. Erm - the pool area could have used a little help. I have come to count upon the hotel shampoo & conditioner (never bother to pack my own anymore)- but didn't care for the pre-mixed stuff in the wall dispenser.
Good location, easy check-in, & very helpful, friendly staff. Wouldn't consider the hipster, trendy decor, setting, etc., a bad thing- just different. Kinda cool (but glad I had researched online prior to know what to expect). The shower wall (foggy glass) was a bit strange, especially for my situation - staying with a friend. There's no room service, but refreshment/snack bar had enough.
The hotel was very clean. The staff was very welcoming. The breakfast is very good. The facilities were fun (basketball room, swimming pool ...).
excellent hotel! Kayak hooked us up with a spacious suite complete with a kitchen and small living room! If i'd come back to Dallas, for the price... this is where I want to stay.
It's location in the West End where all the events of the Texas/OU Weekend took place.
The hotel was clean. The hotel attempted to cancel my reservation due to their overbooking problems. They didn't want to recognize my reservation. After getting rather irate with them, they tried to send me to a sister property. I called and that property was overbooked as well. The desk manager finally provided me my room. I will never stay at this location again. I am a a Marriott Gold member and they treated me like crap.
The hotel had clean rooms, but the beds were not the most comfortable. It is located in a great part of Dallas, central to a lot of entertainment and easily accessible to the highway.
close to downtown no parking place!!
excellent breakfast. Also, the hotel mgmt clearly made a conscious decision not to charge their guests for essential amenities, such as laundry (free do-it-yourself washer & dryer access, free internet access in the rooms, and free local shuttle on call for the guests). Aside from that the staff was very friendly and helpful. The rooms were not big; however, the bathroom spacious and there was plenty of closet space to hang clothes.
I really liked the room decoration/colors, the staff (great!), and the van service, which really made a difference (as I was attending a conference at the Hyatt). The chair by the desk (too short and very uncomfortable) and the fact that the door to the other room does not block any sound (the person next door had a cough that I had to put up with all night long -- fortunately our stay overlapped for only one night).
Our stay was great. The room was small but clean. The staff was very friendly, especially the valets. The food was way over priced and not that good.
The hotel was extremely clean and pleasant.
It was downtown close to the light rail and walking distance to almost everything. Also CrossFit Pac Elm is right next door!!! Staff was excellent! There was no restaurant, but I understand there will be soon.
The front desk staff gave us a free room upgrade! They provided exceptional service. And not only our deluxe room but the whole hotel was super nice.
Location ! Had small issue with the price of the valet parking being misquoted but they fixed it right away !
Loved the Free breakfast we were able to attend every morning when we were there because not only the food was good, so was the selection of foods. Also they opened the food bar early enough for us to get to our meetings on time. The on going construction, but of course that is something you have to put up with for the great things to come.
$30 a day for parking was a little high.
Very modern, and clean, staff was friendly Location is a little hard to find but with google maps it made it a cinch :) shower took a while to get hot water but we turned it on a few minutes before we got in.
The location is perfect for those wanting to explore the downtown area and not be right on the freeway. I enjoyed the peace and quiet of the location. The outside pool is a refreshing break after a day of trekking in the city. The breakfast was about average, but trying to share one toaster got a bit crazy. Get there early if you don't want the frustration.
The room was very clean. No room service menu in room.
Beatiful lobby and pool. Upscale rooms Hilton hotel policies are not customer friendly. The hotel gave me a lot a problem over wanting to put incidentials on cash instead of my card. I did not have time to go to the bank and deposit funds but I had cash. They were not flexiable with me.
Beautiful hotel with excellent service and views of Downtown Dallas. I can't think of anything we didn't like.
Staff was amazing: friendly, incredibly attentive and response time for something was wonderful. Pool was fun and the pool area was well decorated. They could use a bar, though. They lack a restaurant and bar which was a disappointment. The breakfast was unappealing. Eggs were obviously not fresh. Everything lacked taste and the variety was disappointing. The first night our sheets felt like sandpaper and the towels are not soft.
This guest did not leave comments about this hotel.
The hotel staff were very friendly. They room was clean & comfy. The location was close to all the spots we planned to visit. I will definitely be staying there again.
Clean New Friendly staff Complimentary hot breakfast buffet Perfect location downtown and near Deep Ellum Valet was the only parking option. Valet parking was $26 per night and very slow. They seemed understaffed.
Cleanl, comfortable rooms. Amazing staff! Front desk crew and valet crew deserve raises. Lack of parking, but valet crew did a great job.
The stay was comfortable for two guest, liked that Hotel had a resturant in the stay. Did not like the parking area of the Hotel!
the closeness of all the sights we wished to see in the time we had there
It was interesting to stay at an older renovated hotel. The improvements- showers especially-were very good. The view was great of the Old Red Court House and in walking distance of the West End restaurant area. It was also right across from Union Station with the Dart and tre trains. With those and the hotel shuttle bus you could get anywhere in town. It was nice to have breakfast included. Our bathroom was a bit tight but manageable.
Great location Parking is not included
proximity of downtown, personnal are very gentle, good service
I enjoyed the staff. I found them personable, helpful, and willing to go out of their way for my needs. The breakfast was okay. It seems as the week went on, the food seemed to be recycled. The biscuits and gravy became more water downed as the week progressed.