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I was charged by both Kayak as well as the hotel. I'm now going on my second week of "working" with a totally incompetent staff on getting reimbursed. I have received phone verification over a week ago that I was going to be reimbursed. 5 Phone calls later I received an email confirmation, yet I have yet to receive any reimbursement. When asked to speak to a manager I was told the manager was aware of the situration and my reimbursement would be received in the form of a credit on my credit card - that was 5 days ago and still no credit.
The rooms were so nice! Very clean, chic, modern. The bed and pillows were amazingly comfortable. The lobby was incredible. The location was awesome, with views overlooking Lake Michigan and Navy Pier. Our remote batteries were dead and it took about 5 minutes for someone to visit our room with a new remote. The service was excellent! The sliding door on the bathroom; the bathroom wasn't very private. The gym was not as large as it looked in photos I saw online, and it was incredibly busy.
Great room, great food at the restaurant. Almost double charged me for valet, but corrected it as soon as I showed them.
very modern, great location!
I liked all the design of the cuilding structure and room. I did not like that check in was at 3:00pm but ghey did not let me check in until almost an hour later because my room wasnt ready and there was suppose to be a small fridge there but it was locked up ,So couldnt keep my food fresh.
The staff was unfriendly. There was always a line to get into an elevator from the lobby. The rooms were small and dirty with stains on furniture. You can hear everything through the paper-thin walls. Poor night sleep because our neighbors were up causing noise all night. Do not recommend.
Rooms looked great and was very comfortable. The view was great. For a room that costs 250.00 and up being nickel and dimed for things is kind of silly. Pay for wifi??? Really. Parking was also pretty outragous. The restaurant was pretty over priced for the quality as well. I understand payibg fir your suroundings but was a bit much..... We've stayed there quite a few times now. May be time to try another place.
Service was fantastic, and the newly remodeled facilities were eye-catching and beautiful, as well as functional. The location was fantastic too. I felt nickeled-and-dimed for things that should have been cheaper, or free. For instance, parking: $65 per day to park is outrageously expensive, even for Chicago, and should have been much cheaper, or free, for what we payed to stay in the hotel. I get that it's not a Holiday Inn...but that surprised me. Also...buy more than single-ply TP, and fix the cable television. Didn't work the whole time we were there.
Staff was friendly and responsive. Room was clean. Purple lip picture hanging in the room was horrible!
We were very happy with the location of the hotel and check in staff, as well as style of the room, loved the pool and outdoor deck overlooking navy pier Restaurant staff was rude and inattentive, not many amenities at the hotel that are standard almost everywhere else, room was small and did not have good views (requested in advance lake view on high floor)
clean rooms. great HD TV high price for sauna ($35). drinks expensive.
Friendly staff. Excellent breakfast. Enjoyed happy hour each night.
Staff was very helpful and we were able to get a later checkout upon our departure, which was nice and allowed to kids to swim for a bit before we left. Check in and out was easy, and parking was easily accessible. The price on the all inclusive Disney kids on Demand TV package I order did not reflect what was charged to my bill. It was only a difference of $2.99 and ultimately not a big deal, but still, I feel as though you should be paying what you are quoted. Also, being that it was a holiday weekend, it would have been nice if breakfast was open until 10 as it is on the weekends, but I get the weekend vs. weekend schedule. The lines were a bit long by the end of breakfast and early breakfast is always hard to do with my kids. But again, not a huge deal in the whole scheme of things. We will definitely be back.
Great location and comfortable rooms; breakfast was an awesome surprise in variety and quality Room service was slow, rooms not super clean and could definitely do without the lobby dance music during the day when kids were napping
Stayed here Dec 12-14, 2014, this was our 2nd time staying here due to close proximity to Navy Pier's Winter Wonderland. Last year the Manager's reception offered better appetizers, seemed to be a bit cheaper this year. Staff is wonderful and room was really clean. We had an issue with the thermostat, it was almost 80 degrees the whole stay. The kids love it here, it's really family oriented. They seemed to like swimming in the pool better than Winter Wonderland, they made several little friends during our short stay. Will probably be back next year, we love it here.
Great made to order buffet. Parking was difficult to find and cost $37.00 per day. The evening reception drinks were great but the food was not. Room was great. Staff were very helpful. Overall, very pleased with the stay.
Very good location Hotel wasn't nearly as nice as other embassy suites I have stayed at.
Nice hotel, casual and comfortable. Great breakfast. Very convenient to Navy Pier. Would definitely reccomend to friends and would stay here again.
Friendly staff and clean facility No complaints
Not convient. Poor service
Located close to shopping and conference centers Amenities are average
location, price are great room was very comfortable, but not as clean as we would expect, in fact cleanliness was our only "ding".
Parking is $55 per day
Good Service and when we needed something we got the service with a smile Stuart Bagley
The hotel was clean, staff were friendly (and Elisabeth especially, she was awesome!!), location was perfect. I really don't have one bad thing to say about this hotel or our stay. Great job. Nothing!
We loved our stay at the doubletree, complimentary cookies and the front desk, the bed was lovely and the location is great, only few blocks from the magnificent mile. My husband woke up at night due to the outside street noise (cars&sirens) I personally did not hear it. I guess it depends how light of a sleeper someone is.
Very convenient location, walking distance from the Magnificient Mile, the Wrigley Building, and Millenium Park. Many restaurants nearby, and bagel/coffee shop near the hotel lobby. Nice outdoor pool. No free internet in the room. Noise from repairs (drilling) in neighboring room(s) every morning (weekdays).
Stayed one night and paid $76.00 dollars to park
Went up to Chicago to catch a craft beer festival. The hotel was very accommodating, helping us take our many, many, manyou cases of beer and two tiny bags of luggage to our room. With the convenience of in and out parking and even providing plates when our pizza was delivered made our short stay amazing. Would definitely stay here again City garage parking is sooooooooo expensive!
Close to many downtown activities at a fair price The room could have been cleaner
The pool Big yellow stain on carpet Bathroom light wouldn't stay on and flickered the whole time Wasn't able to get ready in bathroom and made showering very interesting to say the least We would have changed rooms but we were running late to my birthday plans Complained in the am and they said they could do nothing bc I didn't book they them directly. I was very upset how the manager handled the situation We spent $240 on a one night stay for my birthday and cookies were offered but with attitude
Clean, helpful staff, good location and overall value. I wouldn't say it's old, but some of the decor and appointments are outdated.