ยอดเยี่ยม
10.0
ข้อดี:
This hotel is a pure gem- my daughter and indeed my parents too love staying here when we're in Belfast. Staff are so polite and helpful, the rooms and food are super. I especially love the free car park as I'm usually driving. Tony serving breakfast is brilliant
ยอดเยี่ยม
10.0
ข้อดี:
Everything - the staff were very friendly and accommodating upon arrival. The room was fantastic with a lovely personal touch which made our stay even better.
ข้อเสีย:
N/A
ยอดเยี่ยม
10.0
ข้อดี:
Spotless, staff over and above. Owner a star, fabulous cooked breakfast. Will definitely be back. Seriously couldn't fault felt so welcome.
ข้อเสีย:
The bed was so comfortably didn't want to get out of it for amazing breakfast. X
ปานกลาง
3.0
ข้อดี:
Finally I was able to speak to a senior member of staff who was willing to sit with me and my partner, stay in their seat and listen, not make excuses for others poor behaviour, not act aggressively and understand the seriousness the condition of the room could have on my health. The thing I appreciated most was not only being listened to but heard. I also very much appreciate the kindness shown to me by the cleaning staff, the young lady who was duty manager at breakfast time, the waiting staff in the breakfast restaurant and the interesting couple we chatted with over breakfast.
ข้อเสีย:
Despite a full explanation that I had severe allergies to dust and was unable to wear a mask, I was accused of being rude to staff when I pointed out that my room was still dusty. This is due to the room being filled with of glass and dark furniture and was most definitely NOT the fault of any cleaning staff. As anyone with a basic understanding of cleaning knows, both of these things are 'dust-catchers'. As this was the room I was put into after my initial explanation, I chose not to repack and move room after returning from a long but pleasant day in the park and a meal at a beautiful restaurant. Also it was highly unlikely that the furnishings would have been any different in another room. I did not appreciate the attitude of two duty managers nor one receptionist when I pointed out this issue. I found them extremely unhelpful, unpleasant and lacking in professionalism. In the current situation we are all going through, customer service staff who are unwilling to act in a flexible manner and show some basic courtesy to those with hidden disabilities, should not expect paying customers to be appreciative when receiving verbal abuse for stating they have an issue with the cleanliness of their room. This seems like a lovely place and all but those three staff members were warm, professional and extremely helpful. They should definitely request some CPD training in basic hospitality etiquette, namely that the customer is always right, even when you think they are wrong. Snarling at paying customers is not a good look and I as a businesswoman won't put up with that nonsense. If you are stressed, that's not my problem so kindly don't take your bad mood out on me. If you are an unpleasant individual, stay away from me because I have a low tolerance for poor manners.
ยอดเยี่ยม
9.2
ยอดเยี่ยม
10.0
ข้อดี:
Breakfast was brilliant Staff super friendly and helpful Amazing location - hop on off bus stops right outside. Hotel is really gorgeous and definitely recommend staying here. Apartments are fab if you have a family that want to be together. Super spacious and well organized. Even had cleaners in who did our washing up - such a nice surprise on our return as it wasn't expected
ข้อเสีย:
Nothing everything was great.
ดี
6.8
ข้อดี:
Nice-looking place. Girl at reception was very nice.
ข้อเสีย:
I don't usually blast an otherwise-nice place for one single fault, but this was out of the realm of acceptable. Everything was fine until (too) early the following morning, when our bed positively SHOOK us awake for a good 15 minutes. It was the laundry truck downstairs. A disruption like that would be expected in a crappy hostel or AirBNB, but not at a supposedly-5-star hotel. I realize there's not a lot that can be done, but a warning would be one thing - we could have at least set ourselves up with earplugs, or not stayed up late planning the rest of our trip the night before. As it was we were both pretty much useless and irritable the next day, which is not desirable at any time, much less in the middle of a once-in-a-lifetime vacation.
ยอดเยี่ยม
8.0
ข้อดี:
Great room, great bar and restaurant
ข้อเสีย:
No air conditioning in the summer
พอใช้
5.7
ข้อดี:
The restaurant was very nice. Easy parking once you knew where it was.
ข้อเสีย:
We were shown to the "Executive Suite" across the street. They have to show you where it is because the building is not labeled, and the room numbers not intuitive. (612L is on the second floor). The room appeared to be newly decorated. The first thing we noticed was that the television didn't work. There was no maintenance person on duty, so the desk clerk attempted to fix it, and was unable to. The internet was very weak (perhaps because we were across the street from the main hotel). The real nightmare was the bathroom. There was a jacuzzi tub, which my daughter wanted to take a bath in, but the cold water didn't appear to be connected, so she had to fill the tub with hot water, then wait for an hour to cool so she could get in. When she turned on the jets, one of the jets pointed straight up, creating a fountain which soaked the bathroom floor before she could get it turned off. The separate shower had an adjustable head, which was set at about chin height. When my husband tried to adjust the head, the entire thing came off in his hands. Only then did we realize that half of the hardware was missing. Oh, and the sofa was stained. So was the iron.
ดี
7.4
ข้อดี:
Nice location, friendly staff, public areas are will maintained and food is good.
ข้อเสีย:
Room was a bit pricey mainly due to events on. Room also had no external windo . Not a huge issue for a night but made room very dark.