โรงแรมใกล้ สนามบิน Ann Arbor

ข้อดี: I liked the greeting upon check in. Very friendly young man and he offered to grab us a drink even though we got in late. Love that you have a real working bar and a 24 hour coffee bar also. Had golf clubs delivered and the desk was very attentive to that and very aware when they were delivered etc. Just nice to speak to young people that know how to communicate graciously, especially VERBALLY with paying guests. Refreshing!! Keep it up!

ข้อเสีย: Really wish that you had a mini snack bar or store near the desk to purchase snacks like other hotels.

ข้อดี: The front desk staff were very kind and friendly. The lobby is quite big and spacious, lots of sitting room available. The building was clean and smelled great. Our room was spacious and clean, had great amenities. We could stream on the TV from our phones because they had a chrome cast. The shower was very nice. Whole stay was very pleasant and quiet.

ข้อเสีย: Almost nothing was wrong with our room or the hotel itself. Our bathroom fan didn't work, but no big deal.

ข้อดี: The look, the side of the rooms, location and the cleanliness.

ข้อดี: Everything was very delicious and quite adequate

ข้อเสีย: I like everything there wasn't anything to dislike

ข้อดี: The hotel was very clean and location was perfect.

ข้อเสีย: The staff is horrible. I actually complained on another survey. The staff member that assisted with breakfast actually only assisted some people and not everyone with the hot breakfast. Then there was another incident where someone complained about some kids being loud in the middle of the night. Due to the fact that I had my boys in the room with me and they were also black like the other boys she just grouped them all together and told me I needed to get them under control. My kids were asleep in the room with me. I explained that and continued getting attitude.

ข้อดี: Breakfast was great. Very friendly staff.

ข้อเสีย: I can’t think of one thing I didn’t like!

ข้อดี: Clean and roomy

ข้อเสีย: Nothing

ข้อดี: They were very accomidating. They let us use their lobby for our girls to have lunch in. They let us have a late check out of 2pm and even let the girls have two rooms to stay in longer before they left for their final game for the night. The staff was incredible, rooms very clean. Loved all the amenities of having a full size fridge, microwave and dishwasher plus silverware.

ข้อเสีย: Nothing

ข้อดี: Clean, comfortable and spacious room. Friendly and responsive staff. I’d highly recommend this property.

ข้อเสีย: I was over charged and can't seem to get any help

ข้อดี: Very convenient to have a bar in the lobby. Perfect for a night cap and not having to worry about driving. The breakfast station was really good. The cook was super friendly! The rooms were clean and the bathroom huge! We’ll definitely stay again.

ข้อเสีย: The pillows were lumpy and deformed. I woke up with a stiff neck and shoulders.

ข้อเสีย: I booked a river view and didn’t receive it.

ข้อดี: The hotel was beautiful. You guys have done a very good job at making your COVID procedures clear and my family and I felt very safe. The breakfast was delicious.

ข้อดี: Very accommodating. Gave us a room by the pool and late check out the next day upon request. Extremely comfy and clean.

ข้อเสีย: n/a

ข้อดี: The location was the only thing. It had a ok view but other than that it was ok.

ข้อเสีย: They have horrible service and for the price and location you would think it would look better than it did.

ข้อดี: It was a good location, minutes away from anything. The bed was really nice. Value for your money was ok we would stay here again

ข้อเสีย: The hot tub was out of commission our whole stay plus we had to schedule our pool times ahead of time. Who knows what time they wanna swim the next day? The whirlpool tub in the bathroom is not one I would sit in, due to it looking gross with rust. Although it was a good location because it was close to everything! Staff was OK, nothing exceptional. The free breakfast could’ve been better, we wish they had more options.

ข้อดี: The view and lady that checked me in

ข้อเสีย: We didn't have towels to dry off. Luckily we brought some with us linen looked dingy. The lady who checked me in was awesome. The other lady was rude and not nice. The toilet had tissue in it like it had been used.

ข้อดี: I enjoyed my time in the pool

ข้อเสีย: It was hard to set up and control the tv. It was so loud so I couldn’t use it, the bathroom wasn’t cleaned at all the shower was dirty and there was a old wash clothe hanging up. It was very upsetting made me wonder if the swim in the pool is where the kids and I rash popped up from the next day. I’m not here to belittle you all just wanna inform you!

ข้อเสีย: I tried to cancel the room for my elderly parents due to my Dad being ill and not able to travel. I was not refunded or even given a voucher for a future stay.

ข้อดี: The staff were extremely friendly and welcoming

ข้อเสีย: The room was well outdated, the layout was cramped, and the walls were paper thin that you could hear everything through the night...not the best for a good night sleep

ข้อดี: Close to town. good price.

ข้อเสีย: No internet.. at all! = no work done noisy air conditioning = no sleep cleaning lady going bold = long black hairs EVERYWHERE !! staff apologetic, but, but, but = no solution given Offered a discount = still waiting...

ข้อดี: Clean and nicely updated!

ข้อดี: The staff was really friendly the the outside courtyard was very well maintained. The room had a 43” Samsung smart tv, that had internet access. Very convenient.

ข้อเสีย: This is the first hotel I’ve ever stayed in that the tv was not directly in front of the bed. The tv is perpendicular to the bed, making tv kind of awkward to watch. But that is a very minor complaint. The room was fantastic.

ข้อดี: We didn't have breakfast at the time

ข้อเสีย: Nothing

ข้อดี: Room was nice

ข้อเสีย: We had to wait for checking in quite a bit. Housekeeping started harassing us really early, and wouldn't stop, almost walked in on us (put in the door lock so they couldn't get passed it)

ข้อดี: Good but expensive

ข้อเสีย: Free continental breakfast

ข้อดี: The indoor pool, the lounge area both inside and out, and the bistro's food choices. In the morning, it offers Starbuck's coffee and in the evening, it is a full bar.

ข้อเสีย: The fitness room didn't have much in the way of equipment and weights.

ข้อดี: Dining off of the lobby was cool. TV's in the booths, very handy, breakfast was good and made fresh and quickly. Also liked the technology in the main lobby. Computers available , a big TV with seating for viewing, a special computer set up to quickly print boarding passed (very convenient), lots of seating for small gatherings. Also, all done with a nice modern décor.

ข้อเสีย: Hallway carpet to rooms seemed old in style, though room was nicely styled.

ข้อดี: Unlike typical hotel rooms, bedroom + bathroom and kitchen + dining + living room are divided by wall and door. The overall room size is the biggest among the same price range in this area. I failed to use WIFI with my laptop so I called the tech support, and the agent perfectly fixed the problem by adding my laptop manually to their WIFI user list. Although I'm quite familiar with computer stuff, she gave me clear instruction and it was really helpful.

ข้อเสีย: Some of the kitchen tools are not in a good condition. For example, the coating of a frying pan was too much peeled off. I failed to use WIFI with my laptop (but the tech support agent and I fixed it together over the phone call.)

ข้อเสีย: I was so disappointed. Our room was dirty, from the sheets to the silverware. There was hardly anyone at the front desk when we needed dish soap and more towels. The basketball hoop is not like the photos it’s so rundown. We got asked for a late checkout and got woken up 3 times asking if we were leaving yet. All of which were prior to the lay check out time that was agreed upon.

ข้อดี: I loved everything

ข้อดี: Very quiet and relaxing!! The rooms are beautifully set up and comfortable. I’m already planning our next trip and will be staying here again.

ข้อดี: I like that the room was clean, comfortable and the convenience of having the kitchen.

ข้อเสีย: One thing I would suggest is just having an extra blanket in the closet.

ข้อดี: - The room is big and there are kitchen utensils. - Basketball court - Pool - Breakfast is pretty extensive for American standards.

ข้อเสีย: - There were some things that really weren't cleaned well. - We requested a crib and they didn't bring it to the room, had to ask for it twice and it only got there late in the evening. - They weren't very friendly when we tried to get something for breakfast last minute.

ข้อดี: Location is excellent Shower door too small

ข้อเสีย: Puyll out bed very uncomfortable

ข้อดี: Great room, excellent breakfast offerings and friendly staff

ข้อเสีย: Wish the pool was open a little bit later though.

ข้อดี: I liked how big the room was

ข้อเสีย: I didn't like as soon as we got there. I had to have the door fixed bc the lock was broken. Then once in the room the fridge handles we gross ALL dishes were discussing and needed to be washed immediately before use. The toilet paper holder roll was broken. There was nowhere for me to buy toothbrushes or toothpastes I had to actually go to the store to buy anything that I wanted because the pantry was not stocked whatsoever. Anytime I had garbage or towels put in the hallway they sat there for hours upon hours on end nobody came to pick up any of the garbage housekeeping never came I had to go downstairs to ask for specific things that I needed I spent $416 staying three nights at this hotel and I have never been more disappointed in my life. We are in the middle of a pandemic you would think that if I'm going somewhere such as a hotel it would be clean at least more clean than it would normally be but even now during this pandemic that room had to be cleaned from top to bottom before I even felt comfortable enough to stay there.

ข้อดี: It feeling like a home instead of a hotel

ข้อเสีย: Minimal breakfast

ข้อเสีย: Limited pillows for the pull out bed

ข้อดี: Very polite staff and nice rooms with everything

ข้อเสีย: Nothing bad

ข้อดี: The property was good. they need to pull out the sleep bed and clean them out and put. clean sheets on bed.

ข้อเสีย: dirty sheets on bed sleeping bed

ข้อดี: New hotel, great location.

ข้อเสีย: Still somewhat unfinished. Loose cabinet hinges, patched but unpainted wall areas. Laundry needs more upkeep - it seems it has not been cleaned (washing machines) since hotel opening.

ข้อดี: Clean, rooms very well equipped, and loved how pet friendly they are!!

ข้อดี: Sonesta has spacious suites with kitchenettes, and provides what's needed for longer stay including laundry and some limited but adequate space for a free weight / HIIT workout. They very pleasantly and quickly fixed a reservation error. Front desk is very responsive. Quiet location and pet friendly.

ข้อเสีย: Kitchenettes could use more glassware /plates if you order in dinner. Gym could use updating.

ข้อเสีย: Location. Quiet, room

ข้อดี: Size of the room

ข้อเสีย: The room smelled horrible. Like stale cigarettes that someone tried to cover up. Between the smell and dogs barking and running around the rooms above and next too, I will not be staying at this location again.

ข้อดี: Excellent Room and Great Location!!

ข้อดี: It was clean people was friendly comfortable quite and relaxing had a nice stay!

ข้อเสีย: Everything was good nothing wrong!

ข้อดี: The bed here was way better than the Sheraton!

ข้อดี: Close to mall and restaurants. Clean. Nice workout room

ข้อเสีย: The location is too far to walk downtown and with grad week, almost impossible to get Lyft or Uber rides. They need to restock the coffee etc. supplies more realistically for a long stay.

ข้อดี: Quite environment

ข้อเสีย: Need more soap for bathroom, especially when someone is staying for more than a day. Bathroom was kinda dusty. Coffee maker dusty.

ข้อดี: The hotel and staff were great!

ข้อเสีย: Booking.com was completely wrong in describing amenities that were still open. I over paid for this hotel bc of the amenities! Will not use booking.com again and the app will be deleted after I finish this sentence!

ข้อดี: No complimentary breakfast. Would have been nice

ข้อดี: It was ok

ข้อเสีย: The beds were to high. Could hardly get in them. Construction going on and staff when checked in asked some crazy questions

ข้อดี: I was flying to New York but because of the high winds and snow, our plane was rerouted to Detroit. Delta gave us hotel vouchers to stay at the Sheraton Four Points by DTW airport. Unfortunately, when we got to the hotel, we discovered that all the rooms had been booked and all the nearby hotels were also completely sold out of rooms. The manager found a few available rooms at the Sheraton Ann Arbor hotel and we ended up Ubering there. The reception was very pleasant and welcoming and they even got me an SPG preferred hotel room even though i couldn't remember whether i had signed up or not. The restaurant was still open and had some amazing food and beer and I was even able to do my laundry at their facility on the 1st floor. The bed in the room was incredible and the room was very spacious, cozy, and warm. And the breakfast buffet the next morning was wonderful - an omelet bar, perfectly cooked bacon, lots of different options, and bottomless coffee and tea. Overall, I had a fantastic stay and would recommend this hotel to anyone staying in the Detroit/Ann Arbor area :)

ข้อดี: My reservation got messed but because of a third party website but they took care of everything for me very quickly and professionally. The room and beds were awesome as well. I would definitely stay at this hotel again

ข้อดี: Clean Friendly helpful staff Nice rooms Hotel Bar One of the best hotel breakfasts Shuttle service

ข้อเสีย: Pricey Breakfast is not free

ข้อดี: Clean and quiet

ข้อเสีย: Charges $3 for coffee in the lobby. What hotel does that nowadays? I went out to Tim hortons and bought one cheaper.

ข้อเสีย: Could not make local calls on the room phone

ข้อดี: The worker was really nice

ข้อเสีย: It looked old

ข้อดี: THE STAY WAS GOOD...

ข้อเสีย: A BARKING DOG ALL NIGHT, STAFF COULDNT GET THE DOG TO STOP BARKING

ข้อดี: Staff, cleanliness

ข้อเสีย: Not given the room I booked

ข้อดี: The staff were very friendly and the breakfast was delicious.

ข้อเสีย: Our daughter had to sleep on the floor since we were a party of five. She didn’t seem to mind much. Due to COVID we had to reserve the pool for the next morning for our family. We got in late so that was fine.

ข้อดี: Pool was great for kids.

ข้อดี: The staff was pleasant and the rooms were very clean but the walls are a bit thin so we could here what was going on in the next room

ข้อดี: Comfortable beds

ข้อเสีย: Heating only worked when we were actually in the room, meaning it went cold while we were out and had to warm up again.

ข้อเสีย: I've never filed a noise complaint (or any complaint really) in my life until my stay there. We had a pre-teenage girl birthday party in both rooms across the hall from us. From about 8PM - midnight it was constant yelling/laughing/etc. We have an 18 month old that was trying to sleep, and were very worried they would wake him up. We asked the parent personally to have them quiet down, which didn't work, so we complained to the front desk twice, which also didn't seem to help. I'm not sure if the front desk did anything to try and help or not, but either way, our experience was not positive at this hotel, even if it may not have been primarily the hotel's fault.

ข้อดี: The room had some nice decor. I appreciated the "green" touches.

ข้อเสีย: Where do I begin? I wanted to relax in a bath, but the water would only fill 1/3 of the way. Oh, how relaxing lying in three inches of water! The big issue: I was over-charged an additional $150. When I called to figure out what was going on, I was told it was the booking site's fault. Repeatedly. I offered to send my reservation confirmation. Then, and only then, was I told they'd find a way to refund my money. And, was again told it wasn't their fault. The money will take 3-4 days to be refunded. With no response to a follow-up email asking why they had charged my account a second time, I called the hotel, was accidentally hung up on and then called back. The same manager from before told me repeatedly how busy she'd been all day. I felt like I was a nuisance. She was kind enough to say she'd look into the root of the problem. And kind enough to suggest I always double-check my room rates when checking in. Even if it's confirmed. First, that's not my job. Second, their mistake is not mine or any other guest's fault. They like to blame anyone else. Even you. Even if they say it sweetly, it's still not right. Traveler beware. Double check your room rate and your bank account if you stay here.

ข้อดี: We were visiting our son for parents weekend. He's in college in Ann Arbor. The hotel was very nice and so was the staff

ข้อเสีย: The price was ridiculous for a Hampton inn, over $300 per night. Fine for a high end luxury hotel, not a Hampton inn

ข้อดี: The breakfast was delicious, but you have to pay for it as if it’s a normal restaurant.There’s no continental breakfast, but you can pay extra within your package to include breakfast vouchers.

ข้อเสีย: If breakfast was included for everyone

ข้อดี: Bed and pillows were comfortable

ข้อเสีย: Direct tv was a disaster you had to stand in front the box to change channels. And the back kept falling off the remote everytime you picked it up.....the coffee maker supplies were pathetic, 1 package of of sugar and no coffee stirs, I had to walk down stairs to get more sugar and stirs ...that was just plain cheap..I would never recommend this place to anyone! Btw when we checked out this morning the person behind the desk had her mask BELOW her nose!

ข้อดี: Clean excellent service good breakfast It took few minutes at the front to check in

ข้อเสีย: Customer service was not good.

ข้อเสีย: The Mangers Danni was rude and I forget the supervisor name she was rude as well. I was told they were shutting down due to no business and the coronavirus... but if I wanted to extend my stay they would transfer me over to the Kingston hotel (same owner) the day before all of the accusations.....HERE WE GO. They wouldn't let extend my stay due to me smoking!(marijuana)away from their property....miles away! And returning back to their facility smelling like weed! Mind I never smoked I'm my room EVER! They said they smelled the stench for days...BUT THE NRVER KICKED ME OUT NONE OF THE DAYS THEY SMELLED OR ACCUSED ME OF SOMIKNG...On my last day I tired to rebook and danni the manager said no because HE and "maybe" some of present/ future guess doesn't like the smell! I couldn't believe it.! If that was the case why was I told THE DAY BEFORE THAT I COULD REBOOK? HOW COME NO ONE EVER MENTIONED MARIJUANA? I loved the room it was very nice! Wish I had a better experience!

ข้อดี: Pillows soft,friendly service and loved the exercise equipment!

ข้อเสีย: Not much i didnt like.

ข้อดี: I liked the sport equipment.

ข้อเสีย: The cleaning staff sometimes forgot to put cream next to the coffee maker. I just went down and got some from reception, no problem there. MINOR 1st world problem. ;-)

ข้อเสีย: garbage wasn't emptied and coffee wasn't replenished

ข้อดี: Friendly staff, nicely decorated, loved the citrus waters and the complimentary water bottle to keep us hydrated.

ข้อเสีย: Would have liked a complimentary continental breakfast. Our room faced the highway, so it was a little noisy with the traffic.

ข้อดี: updated rooms.

ข้อเสีย: TV kept blacking out and taking me back to the hotel screen

ข้อดี: Staff was great Shirley in the restaurant was great

ข้อเสีย: Nothing

ข้อดี: Rooms were very nice and spacious and my dog waa able to be here.

ข้อเสีย: PplNo dishes

ข้อดี: Near Mall

ข้อเสีย: Damaged tv in very clean smelled room. We moved to another room due to damaged tv. Room smelled little funny and tv CC not working cuz we are deaf. We are exhausted from hospital after my wife had a surgery her eye.

ข้อเสีย: The walls a paper thin and you can hear all the activity happening next door. You can hear people's conversations

ข้อดี: comfy pillows, good breakfast, quiet, pool, work out area, fridge and microwave in room

ข้อเสีย: could use a little more cleaning, doors slam, would be nice to have a larger lobby to lounge

ข้อดี: Nice location. Spacious clean room with kitchen.

ข้อเสีย: Breakfast or tea or coffee bar. Dishes were missing in the kitchen.

ข้อดี: The bed.

ข้อเสีย: The GM was extremely rude while training the clerk. I felt embarrassed for her. Very condescending. She asked questions and he would belittle her in front of us.

ข้อดี: The whole experience . The front seat was awesome friendly . The room was just what I was looking for and it was very clean and everything put into place just like the picture . I would visit there again

ข้อเสีย: I ask to be contacted by management to discuss the issues. I was never contacted. I am staying at another hotel. Extremely please with this hotel.

ข้อดี: The price, the convenience.

ข้อเสีย: The room needed a good scrubbing. There was debris I got off the countertops, fridge handle, bathroom counter. I also found hairs in my sheets. For the price, prob to be expected.

ข้อดี: Was clean

ข้อเสีย: There was no coffee machine in rooms. no filly stocked kitchen. no dishes or anything. The person that checked me in was rude and not welcoming at all. Told me I could go somewhere else if I wanted.It was 11 pm at night. Very rude when I brought it up to the manager, he looked at me and said nothing. Then half apologized. Not impressed.

ข้อดี: They allowed my dogs and it was a good value. I liked having a refrigerator and microwave and sink. Also the location was great

ข้อเสีย: It wasn’t that clean.

ข้อดี: Location was excellent. Rooms were huge. Price for a Saturday in the summer was fair compared to surrounding hotels.

ข้อเสีย: It just seemed kind of old. There weren't many amenities. The rooms had kitchenettes but they were bare. You had to go to the front desk to get any type of kitchen utensil. The rooms were huge, but a lot of it was empty space. Check out time was 11 instead of the usual 12 of hotels. If you are looking for a cheap place in Ann Arbor to just lay your head down for a night or two, then this would be adequate.

ข้อดี: The room was clean and all kitchen appliances worked fine. The TV and heater worked perfectly. Good location close to UM and downtown, plenty of parking.

ข้อเสีย: Lots of noise from the freeway. Often hard to locate a staff member at the front desk. Breakfast is just some granola bars and bad coffee.