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ข้อดี: Water and smiles welcome us
ข้อเสีย: More strict with passengers not using face mask
ข้อเสีย: Copa is trash . Doesn’t accolade passengers with hotels . They except people to wait in the airport for 14 hrs lay over when it’s their fault ! Straight trash . Poor 79 year old lady had to stay at the airport cause her family was 4 hours away ! Trash trash
ข้อดี: I really loved the seat and the many different positions to make the flight comfortable. I also loved the plane overall. I felt less turbulence
ข้อดี: Never use this airline
ข้อเสีย: Never use this airline
ข้อดี: Nothing. This airline is awful in every way imaginable.
ข้อเสีย: We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA.
ข้อดี: On time
ข้อเสีย: No entreteniemnt
ข้อดี: Service and kindness of the crew.
ข้อเสีย: No entertainment onboard
ข้อดี: Good service. Kind personnel.
ข้อเสีย: No entertainment onboard
ข้อเสีย: The turbulence was really bad ! I couldn’t sleep at all !
ข้อดี: Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!
ข้อเสีย: A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possible
ข้อดี: On time
ข้อดี: Ordered boarding
ข้อเสีย: Cleanliness, comfort!, less crowded
ข้อเสีย: Confort, less crowded, cleaner,
ข้อดี: On time excellent attention perfectly clean
ข้อดี: The seat was decent
ข้อเสีย: A little late for departure, still loved it
ข้อเสีย: Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!
ข้อดี: The scedule
ข้อดี: The timer all the flight was excellent
ข้อดี: yes good
ข้อเสีย: Food and entertainment
ข้อดี: You are so good all the time.
ข้อเสีย: We understand that this time is tough because the Coronavirus, they took care of all of us, and also they were kind and friendly. Thank you so much, for everything
ข้อดี: You were on time, that is the most important thing in a fly
ข้อเสีย: You could improve your entertainment, you are not a cheap company
ข้อดี: Staff at airport and flight crew.
ข้อเสีย: Nothing. Great job.
ข้อดี: Crew and i ohhh ver all copa experience.
ข้อเสีย: Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa
ข้อดี: Crew was great. Supportive and friendly. Plane was clean and comfortable.
ข้อดี: The service
ข้อดี: The crew on that flight was really good.
ข้อเสีย: The boarding process, especially out of Panama
ข้อเสีย: Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon.
ข้อดี: No drink because didn’t open de bottle. No one care about it.
ข้อเสีย: the seat too back
ข้อเสีย: number of seat. too back
ข้อดี: Seats were comfortable
ข้อเสีย: Flight was delayed by 30 minutes for No Reason
ข้อดี: Sears we’re comfortable
ข้อเสีย: Flight was delayed by 30 minutes for no reason
ข้อเสีย: Were to plug a charger, pillows, tv screens
ข้อเสีย: Phone chargers, screens on the seats, pillows
ข้อดี: That there was seltzer
ข้อเสีย: The management of preparing the flight and plane so that it was ready for the trip!!
ข้อดี: Everything has gone very well.
ข้อเสีย: The food (egg) made me get a little bit sick but it wasn’t a big deal.
ข้อเสีย: Very good
ข้อดี: Yes the crew was good
ข้อเสีย: For me all was ok
ข้อดี: Crew was amazing. I was thinking of upgrading to business class but did not know how
ข้อเสีย: copa is great
ข้อดี: Yes. Was excellent.
ข้อดี: Yes. Everything was extraordinary well.
ข้อดี: Copa was convenient and easy. Very easy boarding process and I appreciated the day flight.
ข้อเสีย: This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors.
ข้อดี: Good food
ข้อเสีย: Departure delayed over an hour for technical problems.
ข้อดี: The seat comfort and staff especially the captain - very engaging
ข้อเสีย: WiFi on the airplane to access flight map and other services.
ข้อดี: It was an excellent trip, but the entertainment needs to be improved.
ข้อเสีย: More options on entertainment, needs variety.
ข้อเสีย: Just like every other airline, small seats.
ข้อเสีย: The amount of turbulence experienced was ridiculous. The landing was rough. This was the same for every flight with Copa on my round trip from SJO to MDE. This was extremely concerning.
ข้อเสีย: The seats are very uncomfortable but other than that it was wonderful!
ข้อเสีย: This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL.
ข้อดี: Profesional, on time and quality service. A tremendous difference to the US Carriers. A+ based on price, service and amenities
ข้อดี: EVERYTHING WAS OK
ข้อเสีย: PERFECT FLY
ข้อเสีย: Food was really bad
ข้อดี: The flight attendant crew was really friendly and professional.
ข้อเสีย: An option to stay in panama forever.
ข้อเสีย: Not being delayed and staying 3 days in Panama
ข้อดี: Amazing crew, attentive pilot
ข้อเสีย: A lot of turbulence