|เส้นทางบินยอดนิยม||มอนเตร์เรย์ Gen Mariano Escobedo ไป เม็กซิโกซิตี้ และสนามบินอื่นๆ|
ข้อดี: They did not allow us to either change it or get credit for the flight and lost the money, we could not fly this day
ข้อเสีย: Allow a change or give credit
ข้อเสีย: Everything was perfect
ข้อดี: All in time
ข้อเสีย: Size of sits
ข้อเสีย: Buying a ticket with connecting flight and having 2 diferent airlines combined can get wrong information to customers. I thought I had bought my ticket thru delta and turns out is was with aeromexico, delta has no weight limit on carry on luggage and aeromexico does, i received an email from delta airlines for me to check in so i look at their luggage policy on carry on and when i arrived at the airport i had to go to aeromexico counter to check in one luggage and turns out i also had to pay for my carry on luggage becouse it exceded aeromexico carry on weight policy which i didn’t fully agree but ended up paying anyways
ข้อเสีย: Connecting drop off luggage was closed so I had to take my luggage with for about a mile
ข้อดี: The flight was on time. Excellent in-flight device. I would definitely recommend Aero Mexico to any potential patrons.
ข้อดี: Comfortable seats; very pleasant flight crew and they even served snacks.
ข้อเสีย: Nothing comes to mind right now.
ข้อดี: Crew. Amazing seat not confortable
ข้อเสีย: Very nice crew clean plane
ข้อดี: The crew was really nice.
ข้อเสีย: It's shocking and disappointing that the plane was completely full. Also, the boarding process was really complicated and confusing.
ข้อเสีย: They kept taking my carry-on luggage, and checking it in, even though it met the standards of being a carry-on luggage, including the weight, size, and the plane was not full. I felt discriminated against, and did not appreciate having to take risk and time to have to wait and pick up my carry-on at a baggage claim in both round trip flights.
ข้อเสีย: Excellent customer service
ข้อดี: It was clean and easy
ข้อเสีย: Nothing really
ข้อเสีย: The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly
ข้อดี: Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again.
ข้อเสีย: For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind.
ข้อดี: Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!
ข้อดี: To fligh with Aeromexico is always a wonderful experience. The crew super helpful and friendly. Seats very comfortable and entertainment excellent.
ข้อดี: The seats were comfortable; however, I have always had great luck with the Aeromexico crew.
ข้อเสีย: The boarding process was not well executed; I know this also involves the airport. They called the various groups to board and then we stood in the ramp, closely packed, for about 20 minutes before they started loading the plane. Also, for the flight, most every seat was filled. Given the concerns regarding the Covid-19 pandemic, the close placement of passengers was concerning.
ข้อเสีย: Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline...
ข้อดี: The conform and easiness from flight to flight.
ข้อเสีย: More food options.
ข้อดี: The boarding was made very comfortably. The staff was nice.
ข้อเสีย: Just 1 person doing the check inn
ข้อเสีย: All good, thanks
ข้อดี: Orderly Boarding and departure on time. Business cabin very comfortable
ข้อเสีย: No food menus were given (understandable for sanitary reasons) but Flight attendants could not tell what was in the main courses, eep for saying one had pasta, one had chicken... besides the complete vagueness, it can be a problem for people with certain food allergies and intolerance. Also, I never received a breakfast (it was an 11 hour flight). I might have been asleep, not sure but then again once I was awake, no flight attendant came to ask if I wanted breakfast. In other words, while flight personnel was polite, they did not provide a very attentive service (and there were only 11 of us in the AM Premier business sections).
ข้อดี: Pues con la nueva pandemia esto se me hace muy regular
ข้อเสีย: Be on time el vuelo fue retrasado 2 horas
ข้อดี: Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible
ข้อเสีย: The overlay
ข้อเสีย: Nothing. Everything went smooth. Except the part where my flight was changed twice with a last minute notice.
ข้อเสีย: The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner
ข้อดี: No really
ข้อดี: Bueno no los culpo parte es del COVID y parte las personas no se prestan mucho a veces ,pero un poco de orientación en algunos caso
ข้อเสีย: Mira una observación las personas en silla de ruedas entran primero de acuerdo ,pero a la hora de salir salen caminando y hacen mas lento el proceso de salir,pero bueno
ข้อเสีย: I think no social distances between passengers
ข้อดี: Todo no ay espera. Y muy amable todo el perpersonal que trabaja ahi
ข้อเสีย: No tengo ninguna queja
ข้อดี: Wheelchair service for seniors
ข้อเสีย: Mas separación entre pasajeros
ข้อดี: They said we gonna take distance between passengers thy gonna use one set and they put me next with other passenger
ข้อดี: Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage
ข้อเสีย: Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen.
ข้อเสีย: Was not able to travel because of the virus, I was suppose to visit my parents
ข้อเสีย: Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen.
ข้อเสีย: Check in it take more the 20 min. Because they have trouble founding the name even with confirmation num. In flight it was 1 person sick fully cover up from head to toe with out giving information to passengers ahead. My mom have heart problems and I was already concerned for her to travel and with no heads up of someone sick inside the plane my mom was more nervous the normal
ข้อดี: Everyone was perfect...!!
ข้อเสีย: Real meal is necessary, we appreciate the snacks but real meal is necessary.
ข้อเสีย: Seat space
ข้อดี: The airline manage to put me on an earlier connection to Mexico City, very appreciated
ข้อเสีย: Plane seats are very uncomfortable, not enough space
ข้อดี: these aircraft are confyy...the staff super helpful to be honest i would rather fly with aero mexico than one of the u.s.a airlines for ex: american airlines ect.... and their selction for entertaiment was huge and up to date with all the latest stuff...
ข้อดี: Nothing exceptional, but it got me there smoothly and in one piece.
ข้อเสีย: I found the seats to be particularly uncomfortable but otherwise nothing was wrong.
ข้อเสีย: Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late.
ข้อดี: Seats are good
ข้อเสีย: No veg option on overnight flight
No orders of special meal online
Keep changing gate
Had to put bag up when fit under seat
ข้อเสีย: An extra food option could have been better. Very nice flight overall
ข้อดี: My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever.
ข้อเสีย: Refund me my money back
ข้อดี: Friendly crew, but that is pretty normal for Aeroméxico and expected. Glad the seats had the flip up sides to keep ones sleeping head from falling too far to either side
ข้อเสีย: A few more degrees of seat recline the meals could have been much better.
ข้อเสีย: 1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv.
We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight...
We had to check-in again in Mexico city.
ข้อดี: Affordable prices
ข้อเสีย: Boarding process very desorginized
ข้อดี: Nice crew. Free movies.
ข้อเสีย: Temperature in cabin was extremely hot and dry.
ข้อดี: I wi not use aeromexico again
ข้อเสีย: Everything, see prior notes
ข้อดี: Crew was amazing...
ข้อเสีย: Will be better if we can get off the plane sooner and faster cause it really takes too long..
ข้อดี: The crew did their job well but they made us check in our carry on luggage unnecessary which delayed me leaving the airport.
ข้อเสีย: If they had not made us check in our carry on
ข้อดี: Service was great
ข้อดี: El avión estaba súper limpio y en excelentes condiciones