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ข้อดี: Really enjoyed the free glass of Prosecco! Attentive service.
ข้อเสีย: I had many problems to do the checkin with my little dog, Lufthansa didn't help me. I can't to flight and when I tried rebooking the flight, I need to buy a new ticket because though I was in the checkin on Zurique airport talking with Lufthansa staff, they considered that a NOSHOW ocurred.
ข้อดี: Everything was fine!
ข้อเสีย: Everything was fine!
ข้อเสีย: Charge for the bag at front desk
ข้อเสีย: Air Dolomiti cancelled our flight to Frankfurt. Had to fly from Milan. Very disappointed! Cost us extra $$$!
ข้อเสีย: Could have been on time so the next flight wasn’t missed
ข้อดี: Cleanliness of airline
ข้อเสีย: Baggage price could’ve been more informative and more reasonable pricing
ข้อเสีย: Missed flight because of internal airport transit services. Lufthansa couldn’t rebook because Air Dolomiti was the carrier. Air Dolomiti had no customer service hotline open so I missed all possible flights. Had to book a $300 flight to make an international connection. Customer service was poor.
ข้อเสีย: Departure was half hour late --making us late for our connecting flight.Fortunately our connecting flight was with the same airline.
ข้อดี: The crew was amazing, and the seat was good because the woman close to me I guess went out for a walk, as she got up after take-off and never came back.
ข้อเสีย: They ran out of one of the options for lunch, so my choice was, "Or steak." But it was good, so... Good.
ข้อดี: Seats are pretty hard and uncomfortable! Crew was ok!
ข้อดี: First time flying with air dolomiti, very impressed!
ข้อดี: The seat was ok the food was horrible the staff seemed sweet
ข้อเสีย: It was ok better food
ข้อเสีย: Flight left Pisa late. We had 90 mins to make a connection in Munich and we barely made it after running as fast as possible through the airport.
Having to take a bus between the plane and the gate in Pisa and Munich is very inconvenient.
WORST TRAVEL COMPANY EVER!!!!!!!!!!
ข้อเสีย: We ware delayed 3 times on our way to Europe and instead on LUfthansa back to USA we ware with Italian Air DOlomiti and United. I think we paid premium to fly premium not to hang in airports. Shame on you. Hope that your bosses will see this.
ข้อดี: The crew is very good and efficient
ข้อเสีย: Due to timing the second meal was lunch and I feel should have been breakfast.
ข้อดี: Seats were good.
ข้อเสีย: I’n 6’4” or 194cm. Legroom was ok, but could be a bit more.
ข้อเสีย: Seat was a little thin but plane was great for a two hour flight. Crew was very nice and spoke English which was a nice surprise. Chocolate cookie was yummy.
ข้อเสีย: The crew was 2 hours late to the plane
ข้อดี: Nothing, because I didn't take this flight back. I bought these tickets through Kayak. I realized that Sunday, June 16 was father's day and i wanted to travel back on Saturday, June 15. The airline said i could not move the tickets. Kayak said there was NOTHING they could do. (see below for more)
ข้อเสีย: Kayak referred me to Flyus.com - neither were helpful. Was told i could not cancel the flight back. I told them they were obligated to give me the TAX even if non-refundable. The experience was terrible and i had to buy $1730 ticket from AmericanAir to come home. Won't be using FlyUs or Kayak again
ข้อดี: Extremely roomy seats and great staff.
ข้อเสีย: NO compliants at all.
ข้อเสีย: Flight was delayed 25min,
Had to wait 15min for baggages
Bus transfer to airport
ข้อดี: The crew seemed very nice but there was hardly any interaction, so I cannot give a definitive answer
ข้อเสีย: We were kept waiting at check in until the very last moment. I had booked the flights a year in advance yet we were told that because the flight was fully booked and the weather conditions were not good, the WE would be bumped from the flight, our bags were lost, we were told the wrong gate to go to
ข้อเสีย: I am hard pressed to find anything wrong with the service, but I could do without flight delays. Anyone that flies knows those things happen though.
ข้อเสีย: Same as previous
ข้อเสีย: Delayed bc of plane not scheduled causing me to miss next flight and keeping me out of work for a day without reimbursement
ข้อดี: Easy flight, early warning on delays via text
ข้อเสีย: Entertainment, weather delays not controllable.
ข้อดี: Crew was very friendly and polite. Provided excellent service.
ข้อเสีย: Was in Economy class, middle seat. There's no room to even straighten up my leg, being a 6'2" guy. I thought it was just the American airlines that added more rows of seats to squeeze in more people. Looks like everyone has followed the leads of American Airlines, too bad.
ข้อดี: Yes Thanks !
ข้อเสีย: Better information about the flight please.
ข้อเสีย: Flight was canceled, checked bags were deposited insecurely without our knowledge near the exit, No flights available on same day, spent 10 hours in the packed Pisa airport without going anywhere. Kayak didn’t even get updates from the airline. Horrible experience.
ข้อดี: Loved the crew! Very professional, polite and smiling.
ข้อเสีย: The best!
ข้อเสีย: Not have canceled my flight!!!
ข้อเสีย: There was a delay to the flight but they didn’t bother to tell us until we were already on the plane so we were stuck inside the plane for hours when we could have been inside the airport
ข้อเสีย: Having to board a bus to get on the plane
Great Customer Service from Lufthansa
ข้อดี: Ones we got on the plane it left right away.
ข้อเสีย: The flight was delayed and could have caused me to miss connecting flight. Everyone had to run through the airport to make the next flight which was at the farthest gate away and none of the walking sidewalks worked. It would have been nice if we had been told Lufthansa would wait for us. We ended up running and then standing in line for the passport check.
Horrible travel experience
ข้อเสีย: We were emailed our flight was on time, but in fact it was moved from FLR to Pisa which caused us to miss our flight in FRA. We were left with out help for over 2 hours and missed available flights to the USA and were then put on an Condor flight with NO service, charged 100 euros for a bag already checked but then never arrived in PDX and I am told it will arrive in 2 days at the air port but they can not say when I will see it at my home. Our 14 hour trip lasted more than 27 hours of total frustration.
ข้อดี: The entire experience was wonderful. From the time we arrived at the airport until we flew. The organization, communication and assistance with questions, etc was professional and courteous.
ข้อดี: Was comfortable and on tjme
Crew is fabulous
ข้อดี: Crew was so friendly and informative. Loved the experience
ข้อเสีย: Seats weren’t comfortable as other airlines.
ข้อดี: Crew were very friendly. The Captain make a decision not to land because he said it was too tight of a landing , so he circled the airport and landed beautifully. Very thankful for his expertise.
ข้อเสีย: Pricey baggage fees. 176 euros for 2 bags. Many airlines have one bag free.
ข้อดี: If only the ground crew had made an announcement or two in the PA, we would have been rebooked quickly on the flight of our choice. Instreaf, we spend 2 hours waiting at the counter for information. We were rerouted to bologna airport, put up in a dingy hotel at the airport and given a sad buffet meal in a dingy hotel meeting room. They should have given a voucher for dinner in the hotel restaurant. They should Have announced over the loudspeaker that no flights would leave Florence the next day due to Hugh winds and we were being bused to bologna and hour away. We could have called central reservations instead of standing in line for two hours. They should have had a line for hotel voucher only so that those who called to rebook could Have proceeded quickly to bolvogna. Instead they had to repeat everything to 200 people .. how inefficient and ineffective canan airline be? And only 2 people at the counter working.. took at least 20/40 minutes per person to get rebooked. We spent from 11am until 845pm at the airport and getting to bolovgna. Sad
ข้อเสีย: No calls or Texts received to advise issues. Only emails that were too late. Call center was not informed quickly enough of the issues so they didn’t know not to Rebook out of Florence for the next day.
ข้อเสีย: The flight departed 40 minutes later and no real explanation was provided only that Munich airport has not enough staff.
ข้อดี: Excellent service! Very happy!!
The flight was canceled.
ข้อดี: Lufthansa was able to book me on an Air France flight which got me to New York only a few hours later.
ข้อดี: Flight was smooth. Flight Crew did a good job within circumstances. Friendly attendants.
ข้อเสีย: Late departure and lack of parking spot at destination caused grief at connecting flight. Had to run. herding on to buses to go to planes parked in the distance is not desireable.
ข้อดี: As always the crew were wonderful. There is no food or entertainment. Quick trip.
ข้อเสีย: Seats are bit hard.
huge flight delay
ข้อเสีย: Missed connecting flight and no communication from Lufthansa personnel
ข้อดี: The flight was late taking off but the crew were very apologetic and offered support to those making connections.
ข้อเสีย: No concerns
ข้อดี: I was shocked to find this airline offers wine complimentary, a very nice surprise after having to take a bus a pretty far distance to the plane
ข้อดี: Roomy seats.
ข้อเสีย: All was good.
Staff and service very good
ข้อดี: Just a short flight, over an hour? But in that time we received drink service and a very nice croissant plus a towelette to wash up.
ข้อดี: Great flight - we we're lucky with good weather. Very smooth.
ข้อเสีย: All was good!
Pretty good little airline
ข้อเสีย: Hard to keep track of the Gate change at Venice.
ข้อดี: Great service
ข้อดี: Lufthansa is a good company overall. The entertainment system was very good.
ข้อเสีย: Such a short flight that it doesn't matter
ข้อเสีย: Checking bags was a nightmare. Terrible process.
Airline personnel were extremely rude. Specifically at the airport.
Flights were continuously pushed. Sat on plane and buses far too long.
Worst travel experience of my life.
ข้อดี: Everything was on time