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ข้อเสีย: Seats were horrible, Tv was broken,
ข้อเสีย: The headphones are not working
ข้อดี: with 23 years old aircraft, I expected the seats are not comfortable. Same with the entertainment screen, it did not work for almost half the flight and after that, it started working like 1990s PC. The meal okay compared to other flights. From Ahmedabad to Delhi, there was no meal.
ข้อเสีย: The attitude of check-in staff. The Check-in lady was rude to talk, felt like she does not want to help me, answered my question after repeating it 3 times. Also, at the boarding gate, same staff.
ข้อดี: Food and crew was excellent.
ข้อเสีย: Entertainment need to be improved with touch screen equipment.
ข้อดี: Crew was very good and food was excellent.
ข้อเสีย: Entertainment need to be improved with quality equipment.
ข้อดี: The itinerary and the fact that the flight was uneventful was the only good part.
ข้อเสีย: The gentry itself
ข้อดี: This is a state run airline. The only thing that was good was the itinerary.
ข้อเสีย: The gentry always sucks
ข้อดี: Most important job of moving people during pandemic is no easy and AI is doing it on timely manner.
ข้อเสีย: Aircraft maintenance
ข้อเสีย: can't help
ข้อเสีย: garage service
ข้อเสีย: old aircraft. entertainment system was old. Couldn't charge my phone. flight attendants weren't responsive to my call.
ข้อดี: Nothing. Aircraft was old. Entertainment system wasn't working well. Flight attendants didn't seem to care much about service. They didn't even notice or come to my location when I turned the flight attendant light on
ข้อเสีย: Entertainment system needs to be fixed. Couldn't even charge my phone. Aircraft needs to be upgraded. It's too old. Flight attendant's need to be nicer and attentive.
ข้อเสีย: Worst ever customer service
ข้อเสีย: Worst customer service
ข้อเสีย: Security check-in, Food and providing entertainment.
ข้อเสีย: Everything Sets, lights, bathroom, food, service, Lots of maintenance issues
ข้อดี: Nothing was “great”. Food was reasonably good. The staff was courteous enough.
ข้อเสีย: Delay for 2 hours after boarding, with no Air conditioning.That’s unacceptable. The entertainment system not working even after resetting by the crew. I was told many seats had the similar problem !!
ข้อดี: Crew was good. Seats suck. Mine was not even working. Had to call the crew 4-5 times to recline and upright.
ข้อเสีย: No wifi, no entertainment, bad seats.
ข้อดี: Food was good
ข้อเสีย: Very poor boarding process with unnecessary security checks at the gate with long lines, no priority for business class passengers, old dirty seats, had to ask for blankets and basic amenities, service was poor. Not up to standards for other airlines for business class travel
ข้อดี: Food was good
ข้อเสีย: No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations
ข้อดี: Crew was excellent serving food and beverages when needed. Answering and helping with toiletry needs too
ข้อดี: Crew was answering and helpful.
ข้อเสีย: Entertainment if not available should be able to switch the power off
ข้อเสีย: Clean bathroom
ข้อเสีย: Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic service
ข้อดี: The seat was spacious.
ข้อเสีย: They could have provided a pillow. The entertainment choices was very poor.
ข้อดี: They were ok.
ข้อเสีย: I think so.
ข้อดี: Seat was not at all comfortable.
Checked in bag was found damaged when it arrived at belt in kochi. Officials didn’t bother to lodge a report.
ข้อเสีย: Crew was not helpful
ข้อเสีย: Crew sounds mean and lies often
Why do they have to lie???
ข้อเสีย: Treating international travels with respect
ข้อดี: FOOD WAS OKAY
ข้อเสีย: NEED IMPROVEMENT IN CUSTOMER SERVICE, I DONT THINK I WOULD EVER TRAVEL WITH AIR INDIA. VERY VERY VERY POOOOR SEVICE.
ข้อดี: Pathetic experience all around
ข้อเสีย: pathetic experience
ข้อเสีย: poor customer service by Airindia
ข้อเสีย: pathetic customer service
ข้อดี: Crew members not responding,tv not working,seat not comfortable
ข้อเสีย: Better entertainment,comfortable seating
ข้อดี: Tv not working,seating not comfortable
ข้อเสีย: Poor costumer service.
ข้อเสีย: It would have been better if you would have told me that I need a transit visa in delhi,terrible customer service and ridiculously poor responsibility through your team of reservation that cost me to loose my 600 dollars for nothing coz they refused me to board on plane,and when I called you from airport,you never responded back to me, I am not recommending anyone to book their flight through your website
ข้อดี: Food was decent
ข้อเสีย: This flight needs a total rehab..... the amount of electrical failures it has, it might be a disaster waiting to happen
ข้อดี: overall safety is good
ข้อเสีย: media is not at all working and its hard on such long flights without media especially when you are traveling with kids
ข้อเสีย: Cleanliness of the flight. Horrible bathrooms.
ข้อดี: Horrible. Airhostess was not respectful towards other passengers.
ข้อเสีย: Cleanliness! Bathrooms were horrible. Absolute no maintenance.
ข้อดี: Time to destination with non stop flight is excellent.
ข้อเสีย: Crew addressing elderly people, My mom was provided food until she went and explicitly asked for food.
ข้อดี: Checkin bag missed. Worst Air india
ข้อดี: 1 check in bag missed. Launched the complaint and still no use.
ข้อเสีย: Make sure no bags misssed
ข้อดี: Crew is very poor
ข้อเสีย: Face wipes was needed
ข้อเสีย: Face wipes was needed
ข้อเสีย: Social distancing no middle seat precautions
ข้อเสีย: Air India promises to give you minimal service and maximum prices due to COVID.
Horrible business class seats
ข้อเสีย: Air India needs to be competitive and offer better services that is on par with other international airlines.
ข้อเสีย: Staff Printed wrong boarding pass @ IAD leading to issue clearing security!
ข้อเสีย: No entertainment at all even in business class
ข้อดี: The care the staff have taken during pandemic is good.
ข้อเสีย: They should have entertainment.
ข้อเสีย: Food given was veg even though i had asked for non veg. The flight attendant said they can't give non veg. Attendant not helpful
ข้อเสีย: AirIndia did not support me at all in this emergency situation of corona. very disappointing.
ข้อดี: Spanking new dreamweaver aircraft.
ข้อเสีย: Non working usb ports, stale entertainment fare need to be addressed urgently
ข้อดี: Crew OK. Non functional remotes, usb ports...Outdated entertainmennt content...below average catering needs.....even hot towelrolls were not provided. I flew Singapore Airlines and Emirates....excellent passenger care. Air India operating an international route should choose better craft and services ....imperative
ข้อเสีย: How about rendering the airline private, perhaps then, to survive, they would improve services. Now they are over-indulged public sector