Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
ข้อเสีย: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
ข้อดี: "The crew was excellent, respectful and helpful."
ข้อเสีย: "Boarding by bus is poor"
ข้อเสีย: "The aircraft was very cold and chilly."
ข้อดี: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
ข้อดี: "Fast boarding. Early arrival. Comfortable seat."
ข้อเสีย: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
ข้อดี: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
ข้อเสีย: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
ข้อดี: "What can I Say. It's Singapore Airlines"
ข้อดี: "Superior standard"
ข้อดี: "I liked the size of the cups for drinks: smaller than usual."
ข้อเสีย: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
ข้อดี: "Singapore airlines never disappoints"
ข้อเสีย: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
ข้อดี: "Cabin crew were great"
ข้อเสีย: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
ข้อดี: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
ข้อเสีย: "A little more leg room."
ข้อดี: "Boarding went smoothly, crew extremely curtious and helpful."
ข้อเสีย: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
ข้อดี: "The cabin crew and the pilots. The flight went smoothly."
ข้อเสีย: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
ข้อดี: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
ข้อดี: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
ข้อเสีย: "Old plane. Technology didn't work"
ข้อดี: "Seats are big as old plane"
ข้อเสีย: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
ข้อดี: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
ข้อเสีย: "Cabin little bit cold"
ข้อดี: "Everything From the food to the drinks to the comfort"
ข้อเสีย: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
ข้อเสีย: "Boarding didn’t give priority to passengers with children"
ข้อดี: "It’s worth it to pay a bit more for the extra legroom seats."
ข้อดี: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
ข้อเสีย: "baby crying throughout the flight"
ข้อดี: "Very good service."
ข้อดี: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
ข้อดี: "Staff worked very hard and were very helpful."
ข้อเสีย: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
ข้อดี: "There was nothing to complain about..a very friendly staff, departure on time !"
ข้อเสีย: "No newspapers and magazines on board !"
ข้อดี: "Non stop to HK"
ข้อเสีย: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
ข้อดี: "Overall experience and wonderful crew"
ข้อเสีย: "Nothing really."
ข้อดี: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
ข้อเสีย: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
ข้อดี: "Everything great personnel"
ข้อเสีย: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
ข้อดี: "ending meal was very late like an hour or less before landing"
ข้อเสีย: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
ข้อดี: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
ข้อเสีย: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
ข้อดี: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
ข้อเสีย: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
ข้อเสีย: "I reserved a window seat on this site but was given a middle row instead when I checked in."
ข้อดี: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
ข้อเสีย: "Don't change anything!"
ข้อดี: "Nothing specific"
ข้อเสีย: "No real dramas"
ข้อดี: "Sound sleep"
ข้อดี: "Safety, Friendlyness, Seats, Entertainment"
ข้อดี: "Very helpful and polite staff"
ข้อเสีย: "Old B777-200 with small personal screen. And they don't have pillows on board."
ข้อดี: "Great service with a smile and can do attitude"
ข้อเสีย: "Same food options as previous flight Not as many movie options as the longer flight"
ข้อเสีย: "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
ข้อดี: "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
ข้อเสีย: "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."
ข้อดี: "I paid an extra $150 and the seat was tiny, yes had extra leg room, but regret paying the extra $."
ข้อเสีย: "They made me move 1lb into my main checked bag from my carry on. The weight for carry ons is hardly anything and they didn’t check the weight of my friends."
ข้อดี: "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
ข้อเสีย: "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
ข้อดี: "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
ข้อดี: "The food was pretty good and the crew was very attentive. Checking was easy."
ข้อเสีย: "Nothing really."
ข้อดี: "The food was great. The crew is great also. The seats are just economy seats. Hard to give them"
ข้อเสีย: "There was a delay on boarding. Don't know exactly why as we where 40 minutes late when we landed in Seattle."
ข้อเสีย: "My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful"
ข้อดี: "The Eva aircrew provided excellent service and were very attentive. They provided a blanket, small pillow and earbuds for the TVs. There was a great selection of current TV shows, movies and music to keep you entertained. There were 3 meals on my flight and they were all decent."
ข้อเสีย: "The seats were decently comfortable, but given that this was a longer flight I wish there was a little bit more cushion. I also wish that there were some vegetarian food options."
ข้อดี: "The seats were very comfortable."
ข้อเสีย: "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."
ข้อดี: "Checked and arranged seating accordingly."
ข้อเสีย: "Crews could've been more friendlier and accommodating."
ข้อดี: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
ข้อเสีย: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
ข้อดี: "I travelled on Eva a few times a year, was used to and liked Eva."
ข้อเสีย: "Arriving at JFK on time after 16 hour nonstop flight on Eva, we passengers were told the parking space was occupied and we had to wait one hour on the plane. The Eva ground crew had 10+ hours to arrange a space for the plane, as it steadily approaching its destination, and the arriving time was 10pm, hardly a busy hour of an airport. Another disappointment: as before, I took the bus provided by Eva to neighboring states. This night the arrangement was awful. Poorly organized Eva crew kept all on the roadside, with only three of the five buses next to us, we passengers waited in the open, without a schedule or clue. We were lucky for the night was warm. In a typical NY winter night, 10 Farenheit and windy, we‘d be hurt more."
ข้อดี: "Crew was the best part. They were very friendly and helpful."
ข้อเสีย: "Very limited English movie selections for such a long flight. Could not turn Chinese subtitles off for some. Very distracting. Seats in economy (according to online comparisons) are some of the best in the industry but I felt extremely cramped and uncomfortable for the entire flight. Long haul flights should not have seats this small. Also, for health reasons, all seats should have foot rests. It shouldn't be about money, people can die from sitting like that for so long. Also, the food that I could eat was good, but there should be a no fish option. You have a lot of diet types available to choose from but none guarantee no fish. The process for requesting a special meal online was not clear and confusing."
ข้อดี: "Flew with EVA 16 years ago to Hanoi, Vietnam and again in 2018 to Hanoi, via Taipei. Very professional, attentive, good food, little amenities that make a difference in the overall experience of traveling. Very clean bathrooms, even after a 16-1/2 hour flight to Taipei it was still clean at the end of the trip. Food was good and plentiful, wine, spirits, beer, and non-alcoholic beverages offered. Came around at least three times on the leg to Taipei with food and water and when I wanted more water they gladly made sure I stayed hydrated on such a long flight."
ข้อเสีย: "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
ข้อดี: "Exit row seats"
ข้อเสีย: "Delayed. Gates had to be changed too and boarding took longer than what was announced over PA, a bit chaotic. Had to rush to make connecting flight. In flight entertainment had to be rebooted"
ข้อดี: "Great friendly and efficient service! Very lovely hostesses"
ข้อดี: "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
ข้อเสีย: "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
ข้อดี: "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
ข้อเสีย: "Can't think of anything. Trip was pretty nice."
ข้อดี: "Movie on board is good"
ข้อเสีย: "Food not so nice"
ข้อเสีย: "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
ข้อดี: "Everything is perfect"
ข้อเสีย: "Boarding- I booked my family flight 6 months ago and then a month before departure EVA changed our flight splitting my family up. I had to keep calling them to restore it back to original flight but was unsuccessful. This is the worst customer service and business model ever!!!!! I will have to get rid of my membership... Food- They ran out of the beef dinner I wanted so they served a substitute. It tasted awful!!!! The seafood dinner on the return trip home was also awful! They need to find a vendor that can cook western dishes well. Comfort- The seat for the economy doesn't have enough leg room esp for a 16 hours flight. Crew- can be more friendly. No one is smiling or accommodating to a small request! They are very stingy in terms of offering extra water, ginger ale or juices."
ข้อเสีย: "Airline seemed to be extremely stingy with the food and beverages during my 12hr + flight. Felt like I had to fight for every little bit of extra scrap of food and explain why I needed it. It was also very limited options almost everything in the menu contained pork and if you did not pre-order a meal in advanced then it was hard for you to get anything else to eat. Airline also forces you to take out your headphones from the TV set almost 20 minutes before arriving for some odd reason. And on my flight we had a two hour delay on the tarmac."
ข้อดี: "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
ข้อดี: "EVA Airlines was a wonderful experience from the beginning all the way to the end. From checking in to receive boarding passes, boarding, stewardess, the food, everything was wonderful. They were always pleasant and had a smile on their face. When my trip was changed by the website (vayama) to fly back to the states, EVA Airlines went above and beyond to make sure I was taken care, placed on another flight, and made it home to get to work the next day. They didn’t have to take care of me, but the did and the professionalism is amazing! I’m very pleased with this airline and will fly with them again!"
ข้อดี: "They were very efficient and did their job well. Entertainment systems worked well, were easy to use and the controls didn't impede use of armrests. I didn't measure the recline but it seemed a little more than typical. The food was very good."
ข้อเสีย: "Entertainment choices were too few, and there were only a few newly released movies."
ข้อเสีย: "the food was a shame"
ข้อดี: "Love the experience of tasting all the different variety of foods, and the AMAZING shopping they had to offer, not to mention the friendly people I came in contact with."
ข้อเสีย: "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."
ข้อดี: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
ข้อเสีย: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
ข้อดี: "I took EVA flight 55 from Chicago O'Hare to Taipei Taoyuan airport. Everything went smoothly, from the check-in where the check-in and baggage staff informed me that one of my check-in bags was a little over weight and gave me a chance to repack the bag so I did not need to pay. Security lines for the red-eye flight time were not long, and once I arrived at the gate, EVA's boarding crew moved passengers along quickly. Flight attendants were very professional and courteous. Landing and baggage claim went well. No complaints at all! I would recommend this flight to anyone wanting direct service from Chicago to Taipei."
ข้อดี: "The service is good!!!"
ข้อดี: "The crew The time of the flights"
ข้อเสีย: "Food options were narrow Online seat selection wqs not allowed"
ข้อดี: "I was so blown away by how amazing Eva Air is ! Boarding is incredibly organized. There is so much to watch on the tv. They make sure you are properly fed and are always going around with drinks. The crew is very friendly and helpful. The bathroom is stocked with toothbrushes, sleep masks, and even a facial mist for when your skin gets dehydrated. Flights were very smooth and the captain is in constant communication. I was so very excited to fly on the Gudetama jet! I wish I could have taken a pillow!"
ข้อเสีย: "Their wine pours are a little small but that is literally the only complaint that I have."
ข้อเสีย: "When checking-in online it tells you to print your boarding pass to bypass the front desk and to go to security when I got the security they told me I had to go back to the front desk I'm going back to the front desk they told me yes it's true so I don't know why they asked you not to go to the front desk. I had great customer service from the lady who check me in at the front desk and my perception of my experience change great."
ข้อดี: "Flight crew was very good. Service was great. Flight took off and landed safely...... most importantly."
ข้อเสีย: "Hated being told at checkin that my regulation size carry on bags were slightly over weight and my only option was to go over on the floor and open them up to redistribute the weight. I was reluctantly fine with checking one of the bags, however not with being treated so carelessly and disrespectfully. I am not the kind of person that is ok with being put in that situation. As an airline I understand you need to have rules and guidelines to function, however sending me over to open my luggage on the floor in front of 1000's of other people is just humiliating!! If that is such a strict policy you really should have a space with some kind of privacy available and set up for customers to prepare to make things meet your standards. Then he changed my seat assignment for some reason and put me in an exit row..... not explaining that there is NO SPACE AT ALL for ANY carry on bags. That means no pills nearby that I needed, or headphones, magazines, iPads etc. I was really mad when I sat down and immediately asked to be moved. Luckily someone was willing to trade. Needed more to eat on a 14 hour flight also. Was really hungry."
ข้อดี: "I missed the flight , the Manilla crew worked wonders the service was/is excellent.. will never go on another airline!! Told every one how great,, your staff is can not believe service like this exists !!"
ข้อเสีย: "15 hours in a cold cattle cabin , the seats hurt after sitting sitting sitting for 15 hours my knees are killing me.... killing me. the plane is huge , smooth, stewardess are great, the 15 hours are torture -the master torturers love the long long flight times -15 hours to NYC from Taipei -- I am guessing a 747 uses a lot more fuel,, but has a recreation deck usually ,, we can walk around ,,, would gladly pay --MORE!! Some engine manufacrturer will get efficiency from those 4 engines, let the plane (747) run on 2 engines once airborne . just hoping as it is --the seats are c lose together , 15 hours in hell is not good 4 the body.. pls get or find a way- love your staff -- EVA is a great great airline!!"
ข้อดี: "Great flight! The seats were comfortable and spacious. The crew was friendly and informative and the bathrooms were clean."
ข้อดี: "fantastic flight experience. the aircraft was clean neat and comfortable. i loved how they kept the restrooms so clean even through a 13.5 hour flight. I slept through dinner but the western style breakfast was good. The crew was attentive and polite."
ข้อดี: "The entertainment options were really nice. The airfare I felt was good value for the money."
ข้อเสีย: "This was on the flight from Taipei to Chicago: The woman next to me had an injured foot which she rested on the tray table. She should have been seated where there was an empty seat next to her as there were seats available and it would presumably have been more comfortable. It turned out the outlet for plugging in the headphones for my seat was broken so I moved to an empty seat. I would not have wanted to look at her foot (no sock on) throughout the flight plus she was constantly fidgeting and poking me with her arm Ashe adjusted her foot while I was seated next to her. Unpleasant."
ข้อดี: "cheap airfare that includes check-in baggage, clean restrooms"
ข้อเสีย: "Some brusque attendants at the counter and on the plane, cabin smells like pee (but only while boarding), standard legroom (72 cm), average food (Turkish Airlines is waaaay better)"
ข้อดี: "We were very pleased with the seating for our long-haul flight. Male 6'2"/230lbs and I had plenty of room to stretch out. Entertainment options were great (plenty of free TV, movies, games in the in-headrest system) as well as reasonably priced WiFi ($21.95 USD for 24 hours, which continues across multiple flights - downside is it's one login at a time, pricey if you have multi users). Food was hit or miss. Generally there was enough of it, but leaned toward Asian-style, which is not always appetizing to western palates (ex: seafood in tomato gelatin). Western options were generally available."
ข้อเสีย: "The crew never went through to pick up garbage - only collecting the food trays once after meals. Had to chase them down to get rid of cups, napkins, etc. Cabin was a bit warm for my liking. Food (see pros)."
ข้อเสีย: "Bad bad bad I book 3 months ahead, they should put us in the front row seat instead so far to the back seat."
ข้อดี: "Great service from check in and boarding to in-flight service and arrivals."
ข้อดี: "Customer service was outstanding. After a debacle with Jetblue where they cancelled our originating flight, we booked another ticket through Delta to get to JFK. The Delta flight was delayed on the tarmac of JFK for 45 minutes, giving us only 15 minutes to go to the EVA terminal and check in. The terminal was nearly empty when we ran up to the counter. Luckily, the agents had not closed down yet. They attempted to check us in when they realized that the airline cancelled our ticket because our Jetblue originating flight was cancelled. The agents worked furiously to ensure we got on the flight, even communicating with the gate to let them know we were coming. They rebooked our tickets and got us on the plane. We are so appreciative of the EVA staff at JFK for saving our vacation."
ข้อเสีย: "The food is alright. Equivalent to a TV dinner."
ข้อดี: "The food was among the best I have had on an airline. Finally, an airline with enough staff on board to serve everyone quickly. On that subject, the Flight Attendants were very well trained and efficient. They all looked well groomed and beautiful. I had to push the service button 2 times on our 14 hour flight and they were there within less than 15 seconds both times. Amazing! The entertainment was good but not great but it made the time pass. The departure was on time and arrival was 30 + minutes ahead of schedule which made our connecting flight very easy. I highly recommend EVA air."
ข้อเสีย: "The sound system was poor and announcements were hard to hear some of the time. The entertainment could have been better. I wish the attendants could have somehow helped to keep a screaming kid quiet but I understand that is a tough request for any Flight Attendant."
ข้อดี: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
ข้อเสีย: "Providing some snacks would be helpful when getting off the board."
ข้อเสีย: "We got drinking water after landing. Would be better to provide some snacks on the way out."
ข้อดี: "Brilliantly safety-conscious crew but very personable."
ข้อเสีย: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
ข้อดี: "Crew are efficient and friendly"
ข้อเสีย: "Portion of food could have been slightly bigger"
ข้อดี: "Good meal"
ข้อเสีย: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
ข้อดี: "Lovely people. Lovely service. Good food."
ข้อดี: "Great services"
ข้อเสีย: "Great seat and smooth flight"
ข้อเสีย: "An hour delay for no expressed reason is not acceptable."
ข้อดี: "I'm very justifying for the flight."
ข้อดี: "Airfare was reasonably priced."
ข้อเสีย: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
ข้อดี: "Great flight on Thai Smile."
ข้อเสีย: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
ข้อเสีย: "Getting our bags took a long time"
ข้อดี: "Easy to book, travel and get around with."
ข้อเสีย: "The on board snack isn’t great."
ข้อดี: "Friendly staff overall good experience."
ข้อเสีย: "Only issue is there is no alchohol on these flights."
ข้อเสีย: "We did not receive any information as to why our flight was late."
ข้อดี: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
ข้อเสีย: "Vegetarian food option"
ข้อดี: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
ข้อเสีย: "Loved everything"
ข้อดี: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
ข้อดี: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
ข้อดี: "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
ข้อเสีย: "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
ข้อดี: "We arrived safely"
ข้อเสีย: "They kept canceling flights. Bad service would not fly again."
ข้อดี: "Crew was friendly and helpful, boarding was easy, flight was smooth"
ข้อเสีย: "No entetainment, food just a pretty untasty sandwich"
ข้อเสีย: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
ข้อเสีย: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
ข้อดี: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
ข้อเสีย: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
ข้อเสีย: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
ข้อดี: "Ground and in flight service, food, aircraft"
ข้อดี: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
ข้อเสีย: "Nothing that I can think of."
ข้อดี: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
ข้อเสีย: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
ข้อดี: "Food is good for a short flight. The crew were professional."
ข้อเสีย: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
ข้อดี: "Good flight, reasonable price"
ข้อดี: "Very flight and check-in process"
ข้อดี: "Everything was first rate and efficient"
ข้อดี: "Great flight. On time. The crew was polite and professional. Nice experience."
ข้อดี: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
ข้อเสีย: "Food was with meat."
ข้อดี: "Such an amazing experience! From start to finish!"
ข้อดี: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
ข้อดี: "New and comfortable plane."
ข้อเสีย: "Last call came much earlier than described at check in"
ข้อดี: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
ข้อเสีย: "The whole booking experience and long phone and frustrating. Long phone calls with not very knowledgeable/understanding staff for clearing payment with Momondo was a farce. Using a corporate credit card I have used for several years. I didn't get confirmation before I went to bed. Only next morning, when I woke up 5 am for getting my flight, I finally had the confirmation. Could never get it before I went to bed 1.30 but - but they could confirm the payment was done alright! Hurray! Never booking with Momondo/Kiwi again."
ข้อดี: "Amazing crew lounge just great airline"
ข้อดี: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
ข้อเสีย: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
ข้อดี: "Good food accompanied with excellent inflight service from crew members"
ข้อเสีย: "Insufficient of good movies"
ข้อดี: "Food & services on the plane were great."
ข้อเสีย: "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."
ข้อดี: "Nice staff"
ข้อเสีย: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"
ข้อดี: "Courteous and professional stadd"
ข้อเสีย: "Some hurry up but not overly so"
ข้อดี: "Very short flight"
ข้อดี: "Great crew"
ข้อเสีย: "The plane developed a fault 1h out so we had to fly around for half an hour dumping fuel before returning to Bangkok where we were kept in a transit lounge till a replacement aircraft was found. Missed my connections too"
ข้อดี: "Airline and cabin crew services are great. Comfortable seats. Nice perfume available in the toilets."
ข้อเสีย: "Board was troublesome and wasted alot of time as the tube was not used.had to walk down a flight of stairs then wait for mini bus (with very limited seats), then take it for around 5-7mins drive to reach the plane. Then wait for the previous minibus's crowd to clear then walk another flight of stairs up the plane :( I can accept this from a budget airline but not a commercial airline at a usual well-equipped airport especially when it's at its own home country."
ข้อเสีย: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
ข้อดี: "Had the a most pleasant cabin crew on the leg from Bangkok to Copenhagen. Made the crew on the Brisbane to Bangkok leg look a bit mediocre"
ข้อเสีย: "Movie choices somewhat limited, not the most comfortable bed"
ข้อดี: "We boarded on time, the crew were fantastic...very friendly and helpful. Food was plentiful but the salmon was somewhat dry. There were other options offered. The entertainment system worked but some more recent movies would have been appreciated."
ข้อเสีย: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
ข้อดี: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
ข้อเสีย: "Entertainment system and seats are old."
ข้อดี: "Inflight good. Food average. Unfortunately there was AirCond snag and delayed for over an hour, arrived KULAP safely."
ข้อเสีย: "Attentive and helpful cabin crew."
ข้อดี: "Huge plane that wasn’t full so it was very comfortable. Boarding was quick especially since I’m a Star Alliance Gold member so was one of the first on the plane. Bags also came out first & delivery was very quick. Looking forward to flying Thai again several more times this month & wish I could experience their international service which I’m sure is stellar."
ข้อเสีย: "Only thing I would mention is alcohol is not served but that’s apparently standard for Thai domestic flights."
ข้อดี: "Crew were polite and nice. Food was good"
ข้อเสีย: "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."
ข้อดี: "Airlines service and cabin crew services."
ข้อเสีย: "The gate was the furthest one and boarding was delayed more than 30 minutes"
ข้อดี: "The food was better than the last time."
ข้อเสีย: "Crew could have been a bit friendlier"
ข้อเสีย: "The boarding at Bangkok Airport was a let down. Not only was the gate far away, we had to climb flights of stairs in the process to get to the aircraft. Certainly not suitable for passengers with knee problems."
ข้อดี: "Excellent service everything was perfect. Want to fly again on thai."
ข้อดี: "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
ข้อเสีย: "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."
ข้อดี: "The flight was awesome, the food was delicious and the delay was shot"
ข้อเสีย: "Worn out old 777. The seat cushion could’ve been made of wood!! Not good for a 12 hour flight!!!"
ข้อเสีย: "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
ข้อดี: "Service was great, crew on board were friendly and good entertainment."
ข้อเสีย: "Was not given my special dietary food at beguinning of flight and was also not received the help I was assuered when flight was delayed."
ข้อเสีย: "Food not up to previous Thai Airways offerings"
ข้อเสีย: "I was travelling with my mom who is on a wheelchair. Crew doesn’t seem to have much experience in handling passenger with special assistance. There was problem transferring her on/off board the plane."
ข้อดี: "Fairly spacious, the food was nice and we were given beverage's at a good pace."
ข้อเสีย: "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
ข้อเสีย: "Lack of legroom"
ข้อดี: "Nothing this time"
ข้อเสีย: "Was not offered any food or alcohol becouse i was asleep.when it was being served......i awoke during the meal service but was offered nothing"
ข้อดี: "Great carrier flown with all the others thai airways best!"
ข้อเสีย: "Had to ask for blanket not on seat ready for use."
ข้อดี: "They maintained darkness inside the cabin, thus I could relax well."
ข้อเสีย: "Food was not good, also they served dinner at 5 pm which was very early for me. I had late lunch at 1:30 and was not expecting dinner at 5 pm. I did not feel hungry and so refused the meal. Unfortunately they served only a cup cake later in the evening. It was a 6 hour flight, thus a small cup cake late in the evening did not suffice."
ข้อเสีย: "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."
ข้อดี: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
ข้อดี: "Excellent service"
ข้อดี: "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
ข้อเสีย: "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."
ข้อดี: "Everything provided, lots of refreshments throughout the flight"
ข้อเสีย: "Monitors were not the best for viewing movies. White wine was bitter."
ข้อเสีย: "30 minutes out of Bangkok, there was a problem with the plane and we returned to the airport for repair. I absolutely value the priority on safety, but the 4 hour addition to my already long trip was painful."
ข้อดี: "Efficient cree"
ข้อเสีย: "Food was not good"
ข้อดี: "A380 is a comfortable plane but Thai Airways setup not as nice as Qatar. Boarding was swift, the crew was polite enough."
ข้อเสีย: "It was a night flight but I wish water was served often."
ข้อดี: "Faultless in every way...."
ข้อเสีย: "Parents that cannot (prefer not to) keep their children under control!!! Expecting the lovely Thai staff to do it for them..."
ข้อดี: "Everything but the food"
ข้อเสีย: "Food was two bland steamed fish dishes in the low calorie meal. Please have more variety as done in the past."
ข้อเสีย: "Vegetarian food options and entertainimemt limited"
ข้อดี: "Food was OK. Service slightly better than flight to Bangkok."
ข้อเสีย: "Check in. Lady was not very helpful. Enquired about upgrading (to pay) as had a horrible flight over however was told business class fully booked. We were dressed nice. Boarded plane to find later on business class was only half occupied. Safety on plane was minimal to non existant. 2 year old girl freely running around and over seats, mum laid her on floor ALL while on run way taking off and on steep incline in air. Staff saw earlier on and did nothing, even stood there and spoke about it for a bit but left it."
ข้อดี: "The food was not bad"
ข้อดี: "seat uncomfortable, food wasn't good"
ข้อเสีย: "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
ข้อดี: "The crew was great."
ข้อเสีย: "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
ข้อเสีย: "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
ข้อเสีย: "More chairs at boarding gate in Bangkok, please"
ข้อดี: "This plane is in much better shape than the last one."
ข้อเสีย: "Flight delays seem to be a common thing with VN airlines"
ข้อดี: "Great service"
ข้อดี: "Everything was great."
ข้อเสีย: "Everything was up to part"
ข้อเสีย: "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
ข้อดี: "Boarding was quick and Flight was Smooth"
ข้อเสีย: "Food basic,Crew not so friendly.Flight left 15 minutes late."
ข้อเสีย: "Delayed with no announcements or explanation."
ข้อดี: "Movies, crew"
ข้อเสีย: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
ข้อดี: "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
ข้อเสีย: "The flight had small video screens but no place to plug in a headset so consequently o sound."
ข้อดี: "Comfy seats and blankets! Left and arrived on time."
ข้อดี: "Check in was efficient"
ข้อดี: "Excellent staff"
ข้อดี: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
ข้อเสีย: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
ข้อดี: "Flight attendants are friendly"
ข้อเสีย: "Food is a bit pedestrian"
ข้อดี: "Good boarding process, punctual,great cabin service"
ข้อเสีย: "Baggage arrival"
ข้อดี: "The evening meal was far better than the mystery cold cuts and drowned slaw on the daytime flight out of Hanoi. Crew were pro -- if a little terse at times. Pilot launched and landed the aircraft successfully, always a big plus in my books."
ข้อเสีย: "Seat was hard and somewhat uncomfortable. I wanted bottomless refills of white wine but the stewardesses had other ideas. Pours were on the skimpy side, too. Passengers were fiddling with their damned devices during takeoff and landing, and the crew shoulda laid down the law there."
ข้อเสีย: "The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!"
ข้อดี: "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
ข้อดี: "Airplane food is usually drab & this fish in chili sauce was really tasty. Pleasant crew"
ข้อเสีย: "Miss channels fir tv or music or movies. No wi-fi"
ข้อดี: "Great service"
ข้อเสีย: "plane a little old"
ข้อเสีย: "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
ข้อดี: "Flight attendants were attentive and served customers with care. The captain gave flight status every half hour"
ข้อดี: "On time, lunch served, no problems."
ข้อเสีย: "No entertainment, but a very short flight, one hour, who cares?"
ข้อดี: "Check in was easy. Able to check in baggage easily. Staff was kind"
ข้อเสีย: "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
ข้อดี: "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
ข้อดี: "Flight was on time and crew was professional and polite."
ข้อดี: "On time. No problems."
ข้อดี: "Ground and air staff were pleasant and helpful"
ข้อดี: "On time, smooth flight"
ข้อเสีย: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
ข้อดี: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
ข้อเสีย: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
ข้อดี: "I had an over all position experience flying with Vietnam Airlines."
ข้อเสีย: "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
ข้อดี: "Great staff, clean plane and modern"
ข้อเสีย: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
ข้อเสีย: "No entertainment"
ข้อดี: "Flight schedule on time"
ข้อเสีย: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
ข้อดี: "The Air France business lounge that Vietnam Airlines use in CDG Airport was excellent. Lots of space a good selection of food. The airline staff where all wonderful and food on the plane was delicious. I like the sleeping pods. Very private and comfortable."
ข้อเสีย: "I would like a few more recent English movie choices."
ข้อดี: "Very professional and very clean planes."
ข้อดี: "No problems. As usual a friendly crew very efficient."
ข้อเสีย: "Seems like this Airline just doesn't ever fly on time. I don't think they take flight schedules seriously."
ข้อเสีย: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
ข้อดี: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
ข้อเสีย: "For a short hop I have nothing to suggest. Perfect"
ข้อดี: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
ข้อดี: "Food was tasty. Staff very courteous"
ข้อดี: "The staffs on China airline were very attentive and friendly. Love the new Boeing 777 plane. The food overall were decent. Smooth flight the entire trip. Definitely will fly China again."