ข้อดี: "Staff upgraded me both ways to an emergency exit row with more leg room."
ข้อเสีย: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
ข้อดี: "Korean Air is the best. Hands down."
ข้อเสีย: "Movie selection was poor."
ข้อดี: "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
ข้อเสีย: "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
ข้อดี: "Excellent crews."
ข้อเสีย: "bathroom space and selection of shows."
ข้อเสีย: "Inconsistent entertainment system"
ข้อเสีย: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
ข้อดี: "Staff was very hepful and attentive. Nice people working"
ข้อเสีย: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
ข้อดี: "Comfortable seats. Excellent and courteous, and friendly service."
ข้อเสีย: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
ข้อเสีย: "Korean Air is amazing but Flyus.com is horrible."
ข้อดี: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
ข้อดี: "It was our first international flight and everything was fine."
ข้อดี: "Had a smooth flight"
ข้อดี: "Sat on the runway for 40 mins with no explanation"
ข้อเสีย: "Delayed flight"
ข้อเสีย: "High chance of getting delay, this is mostly because of the nature of Korean air."
ข้อดี: "The comfortable aircraft and its services"
ข้อดี: "Smooth boarding"
ข้อเสีย: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
ข้อเสีย: "Delayed flight"
ข้อดี: "Excellent movie selection."
ข้อเสีย: "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
ข้อดี: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
ข้อเสีย: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
ข้อดี: "very accommodating for handicap"
ข้อดี: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
ข้อดี: "The plane was clean and the staff was great."
ข้อดี: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
ข้อเสีย: "I wish they had a few more updated movies and kids movies other than that no complaints"
ข้อดี: "Excellent Service super"
ข้อดี: "food selection & crew courtesy"
ข้อดี: "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
ข้อเสีย: "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
ข้อดี: "Service was great"
ข้อเสีย: "Cleanliness - not as clean as outgoing flight"
ข้อเสีย: "I can't flight. What happened?"
ข้อดี: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
ข้อเสีย: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
ข้อดี: "The service provided was of a high standard. See the comments mentioned above,"
ข้อเสีย: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
ข้อดี: "Food. Polite crew"
ข้อเสีย: "Not enough movie options"
ข้อดี: "It was very good and I am exciting to get back with Korean air too!"
ข้อดี: "Great service and decent food, clean new plane!"
ข้อดี: "Timely and professional services,well polite and corteous staff"
ข้อเสีย: "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."
ข้อดี: "Just about everything"
ข้อเสีย: "In priority class the space was narrow when accessing the aisle from the window seat"
ข้อดี: "see above"
ข้อเสีย: "Would love more Movie and TV options, especially light of the length of the trip"
ข้อดี: "Service was very good"
ข้อเสีย: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
ข้อเสีย: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
ข้อดี: "the food was excellent"
ข้อเสีย: "I was upset with the lack of live television/satellite channels."
ข้อดี: "There was loads of entertainment during flight , food was great and crew was friendly."
ข้อดี: "Food was good but breakfast omelet was barely warm."
ข้อเสีย: "Need more room on such a long flight. Also, more movies and TV episodes."
ข้อดี: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
ข้อเสีย: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
ข้อเสีย: "Boarding and long waiting time after arriving at the airport"
ข้อดี: "Attentive service from flight staff 2 meal service each way in economy"
ข้อดี: "Everything was good overall"
ข้อเสีย: "I would like more movie and tv options"
ข้อดี: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Movie selections very poor. Lots of talk about social distancing before boarding and then in economy class we are packed in like sardines.
My trip was very good on Japan Airlines. I used the wheelchair service and everyone was very helpful! The food was a step down from what I experienced before when a Japanese choice was offered.
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
Most of my selected seats were changed to seats I did not want.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
The service of this flight was wonderful, I love all of them
The flight crew are great, boarding and staff at gate are meticulous and orderly. Comfort is good in economy, I'm 6ft and had decent room. The food is ok , it's a lot of little things that were fresh and different but not really a meal. My language is limited to English but for the most part I was able to communicate my needs thankfully to their understanding of English. I would fly this airline again I would think about the one step upgrade from economy if it was a busy flight especially over 5hrs .
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
ข้อเสีย: "Waited way too long for my bags"
ข้อดี: "The crew was amazing"
ข้อดี: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
ข้อเสีย: "More variety of movies"
ข้อดี: "The service and food was great. Plains are new."
ข้อดี: "Cabin crew were very helpful and polite."
ข้อเสีย: "Food lacked flavor."
ข้อดี: "The crew was absolutely amazing!"
ข้อเสีย: "I think everything was amazing"
ข้อดี: "Sky Time drink was interesting. Flight was on time."
ข้อเสีย: "More leg room. Better information on what is included as far as meals / drinks."
ข้อเสีย: "The food and drinks were sub-par"
ข้อเสีย: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
ข้อดี: "Overall is good :)"
ข้อดี: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
ข้อเสีย: "Bad seat near bathroom. Smelled like pee entire trip"
ข้อเสีย: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
ข้อดี: "It was short flight.. I slept good through."
ข้อดี: "Very friendly and accommodating staff on JAL every trip"
ข้อดี: "Excellent and original Japanese meals"
ข้อดี: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
ข้อดี: "Nicest crew I have ever seen!"
ข้อดี: "Economy seating the best in the business."
ข้อเสีย: "Old movies"
ข้อดี: "I liked the overall service and professionalism."
ข้อเสีย: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
ข้อดี: "Nice people, good food"
ข้อเสีย: "Old-=fashioned business configuration"
ข้อดี: "The hospitality of the crew"
ข้อดี: "The airplane and all crevices"
ข้อดี: "The food and plum wine. The entertainment packet was nice too!"
ข้อเสีย: "The folks coughing on the plane."
ข้อดี: "Food and drinks"
ข้อดี: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
ข้อเสีย: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
ข้อดี: "Roominess of economy seats."
ข้อเสีย: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
ข้อดี: "The service was excellent and the staff friendly. Service was fast and staff friendly."
ข้อเสีย: "Small leg room."
ข้อดี: "JAL is the best airline I've ever flown."
ข้อเสีย: "Food isn't to my liking but was good."
ข้อดี: "Good food and excellent service On time"
ข้อเสีย: "There are not much choices for movies News uses Japanese only"
ข้อดี: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
ข้อดี: "This was the first leg of 3 flights back to the US and it was great!"
ข้อเสีย: "There was nothing bad about this flight."
ข้อดี: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
ข้อเสีย: "Absolutely nothing."
ข้อดี: "excellent seat space and excellent in-flight service."
ข้อเสีย: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
ข้อดี: "Food is bland, boring. Entertainment contents are limited and old movies"
ข้อเสีย: "As mentioned above, more new selections of movies. Better taste and quality of food, please."
ข้อดี: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
ข้อดี: "no -all that was amazing was the complete idiocy of ana"
ข้อเสีย: "virtually everything was a unacceptable starting with the gate staff ..."
ข้อเสีย: "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
ข้อดี: "Seat not comfortable crew was amazing"
ข้อเสีย: "Comfort in seat"
ข้อดี: "The crew was very friendly and attentive. They look after the customers."
ข้อเสีย: "I can't think of anything that could have been better."
ข้อดี: "All crew are so kind.Great services."
ข้อเสีย: "Old man next to me couldn’t keep his arm on his side."
ข้อดี: "Friendly staff, fast service, and good food."
ข้อดี: "Crew members was very polite and food was good"
ข้อเสีย: "seat is quite small."
ข้อดี: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
ข้อเสีย: "Great staff and food for a plane."
ข้อดี: "It was alright."
ข้อเสีย: "Prepare to wake up with neck pain."
ข้อดี: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
ข้อเสีย: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
ข้อเสีย: "Food was not good, seats not comfy"
ข้อดี: "Food was good also"
ข้อดี: "Food and service was excellent."
ข้อเสีย: "Seats in economy were narrower than other airlines."
ข้อดี: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
ข้อเสีย: "I'd like greater variety in food choices"
ข้อดี: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
ข้อดี: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
ข้อเสีย: "Nothing, everything was as expected"
ข้อเสีย: "Food was a bit salty. Bread was so cold."
ข้อเสีย: "Plane was hot and a lot of food but it wasn't very good."
ข้อเสีย: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
ข้อดี: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
ข้อดี: "2 inches more legroom in economy than other airlines on that route."
ข้อดี: "Most all."
ข้อเสีย: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
ข้อดี: "Legs-room was good."
ข้อเสีย: "Sit have good legs-room, but not a great comfortable sits... Food can be better."
ข้อดี: "On time, comfort, good food, good deal"
ข้อดี: "Everything but the food menu. But it's okay. I usually order Hindu meal."
ข้อเสีย: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
ข้อดี: "Cabin crews are efficient and very polite. Film selection is fine."
ข้อเสีย: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
ข้อดี: "Staff are very attentive and helpful; the entertainment system is top class"
ข้อเสีย: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
ข้อเสีย: "Not ok"
ข้อดี: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
ข้อดี: "Great service, everyone was happy to do their job"
ข้อเสีย: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
ข้อดี: "A N A Very good, space between chairs is very good, crew very professional and friendly"
ข้อดี: "overall clean and comfortable, service is great"
ข้อดี: "Crew always good"
ข้อเสีย: "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
ข้อดี: "The crew are very very friendly, helpful,fantastic service, all thing is good"
ข้อเสีย: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
ข้อดี: "Seats were comfortable. Entertainment was OK."
ข้อเสีย: "I don't know what that food was, but it wasn't food."
ข้อดี: "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
ข้อเสีย: "Space of the seat are too tiny also a place to have some food"
Business class. Staff service was PHENOMENAL. Seats/beds were spacious and comfortable (I had the seat in the middle section which can become a queensize bed with the next seat. I have had more satisfying food in economy, however traveling with an infant, the spacious seat/bed allowed him to sleep for a few hours. The staff were very good to accomdating him too.
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
The crew was very courteous and helpful, great experience!
ข้อดี: "Best in the world, as always."
ข้อเสีย: "More storage space in business"
ข้อดี: "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
ข้อเสีย: "Better movie selection. Better organized boarding in Frankfurt"
ข้อเสีย: "A comfort kit on a ultra long haul flight goes a long way"
ข้อดี: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
ข้อเสีย: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
ข้อดี: "What can I Say. It's Singapore Airlines"
ข้อดี: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
ข้อเสีย: "The food was not too attractive, better variety of main meals"
ข้อดี: "The crew was really nice. The plane was clean and comfortable."
ข้อดี: "SQ always the best service"
ข้อเสีย: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
ข้อเสีย: "No complain . It’s singapore airlines"
ข้อดี: "Crew , announcements were restful , not loud and blasting like some airlines"
ข้อเสีย: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
ข้อดี: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
ข้อเสีย: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
ข้อเสีย: "Change the food menu, boring with the same menu"
ข้อดี: "The crew was great as usual. The food was good"
ข้อเสีย: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
ข้อดี: "Generally good Flight was operated by Silk Air"
ข้อเสีย: "Entertainment score is not meaningful because of the short flight time."
ข้อดี: "Got bumped to Business Class"
ข้อดี: "Service was great on both sectors"
ข้อเสีย: "Premium economy seat is still not comfortable enough in comparison with economy."
ข้อดี: "Excellent service, made a very long flight very pleasant and enjoyable."
ข้อดี: "Lie-flat seats in business class"
ข้อเสีย: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
ข้อดี: "excellent - comfy plane, great service, excellent stuff."
ข้อดี: "Seats are big as old plane"
ข้อเสีย: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
ข้อเสีย: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
ข้อดี: "So good to get on a flight where I can fit in the seats..."
ข้อดี: "My neighbor"
ข้อเสีย: "Fight war delayed and we got a security check upon arrival"
ข้อดี: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
ข้อเสีย: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
ข้อดี: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
ข้อเสีย: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
ข้อดี: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
ข้อดี: "I liked there was entertainment"
ข้อเสีย: "It was an old tired plane"
ข้อดี: "I liked there was an opportunity to bid on an upgrade"
ข้อเสีย: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
ข้อดี: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
ข้อเสีย: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
ข้อดี: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
ข้อเสีย: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
ข้อเสีย: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
ข้อดี: "Crew was great. Food not bad for airline food . It was clean."
ข้อดี: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
ข้อเสีย: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
ข้อดี: "Loved the crew. Really helpful."
ข้อเสีย: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
ข้อดี: "The crew is friendly and helpful"
ข้อเสีย: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
ข้อดี: "The comfort and food plus drinks."
ข้อเสีย: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
ข้อดี: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
ข้อเสีย: "cramped seats freezing cold"
ข้อเสีย: "cramped uncomfortable seats freezing cold in the plane"
ข้อดี: "Courteous, Professional Crew. Amazing Service."
ข้อดี: "Food was fantastic, everyone was friendly, plane was clean and orderly."
ข้อดี: "I paid an extra $150 and the seat was tiny, yes had extra leg room, but regret paying the extra $."
ข้อเสีย: "They made me move 1lb into my main checked bag from my carry on. The weight for carry ons is hardly anything and they didn’t check the weight of my friends."
ข้อเสีย: "The forced checking of bags of anything over 7kg, in spite of size, is ridiculous. Have now been waiting for over an hour at JFK waiting for my bag when it was small enough to keep in the overhead bin. I fly internationally once a month and never have to do this. A complete waste of my time."
ข้อเสีย: "More movies."
ข้อดี: "The entertainment, lots of movies and TV dramas to choose from."
ข้อเสีย: "Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr."
ข้อเสีย: "Flying a different airline would have been better"
ข้อดี: "The in-flight entertainment options were rather sparse (compared to other airlines I've flown in the past e.g. Singapore Airlines/Qatar/Emirates). However, everything else was pretty good. The bathrooms were maintained throughout the flight and I appreciated the water bottle so I wouldn't have to keep waiting for the little trays of drinks to come around."
ข้อดี: "I have visited Taipei three (3) times. It’s a beautiful place to visit."
ข้อดี: "stewardesses nowhere to be found...food lousy...late also..."
ข้อดี: "The flight attendants."
ข้อเสีย: "Narrowed sits."
ข้อเสีย: "Tasteless food, mediocre movie selection"
ข้อดี: "felt welcomed in the flight."
ข้อดี: "Food and service"
ข้อเสีย: "Seats not very comfortable, not enough room for knees/legs"
ข้อดี: "Huge leg room"
ข้อเสีย: "Not much elbow room, food was not good, very few movies selection."
ข้อดี: "EVA was a great flight. Stewardess were kind and gentle. I would highly recommend this airline."
ข้อดี: "Clean plane, super friendly crew, fast check-in and boarding. Extra points for supplying great vegan meals."
ข้อเสีย: "My only note if to add a protein to the vegan meals. Tofu or beans of some sort would've been a great addition."
ข้อดี: "The actual flight experience was great."
ข้อเสีย: "My bag is still gone because they wouldn't return it to us after the flight and there are items that I need."
ข้อเสีย: "Long wait to get to jfk terminal"
ข้อดี: "Friendly service"
ข้อเสีย: "Movie selection"
ข้อดี: "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
ข้อเสีย: "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
ข้อเสีย: "I watched same movies in trips took place in March and in October, EVA needs to update with it more frequent."
ข้อดี: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
ข้อเสีย: "The food is mediocre at best. I wish there was more movies to choose from."
ข้อเสีย: "No peanuts or chips in between meals"
ข้อดี: "Pros: Multiple vegetarian options (Oriental option was very good) Metal utensils Thick blanket USB outlet for each seat Multiple serves of water throughout the flight Receptionists were nice Multiple amenities in the restrooms"
ข้อเสีย: "Cons: Restless flight attendants (got stepped on the foot and no apologies) Flight attendants' English abilities were questionable (when I asked for a drink, they said "wait a moment" without further explanation. I think what they meant to say was "I don't have that on the cart right now, it will be delivered later." This happened multiple times, but one time I didn't even get any response. But then again, all they said was "you need to wait" in Chinese also so maybe they are just not polite in general) They could have had better movie selections Both flights were delayed"
ข้อดี: "Friendly and professional crew"
ข้อเสีย: "Lack of USB ports"
ข้อดี: "I liked the ease of use for the entertainment system."
ข้อเสีย: "2 things. 1. The eggs on the breakfast just didn't taste good. 2. The seats were comfortable for about half the flight. After that, it wasn't the most comfortable. I am a little larger than most of the flyers (6'3"). but, my wife said the same thing."
ข้อดี: "Fast service"
ข้อดี: "From phone customer service and ground staff to flight attendants, service is among the top. Accommodating requests for special seat. Also crew actively monitors the condition of the lavatories and keep them clean."
ข้อเสีย: "The food is just ok. Compared to Japan Airlines and Cathay Pacific, their food is less exciting. Very stingy with wine (half of a mini plastic cup and takes another round before refill). Those who are on carb free diet should make a special request prior to travel as their food is very heavy on carb and light on protein."
ข้อดี: "They make 15+ hours of flying feel incredibly comfortable."
ข้อเสีย: "No complaints!"
ข้อดี: "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
ข้อเสีย: "Nothing. Everything is great"
ข้อดี: "Attentive and professional flight staff, decent in-flight entertainment. Airplanes themselves, modern and very clean."
ข้อดี: "Great customer service, amenities and comfortable flight."
ข้อเสีย: "I don't like to connect flights between the different airlines in one trip. I had to change the terminals between terminal 1 to terminal 5 at JHK Airport. It was too confusing."
ข้อเสีย: "It seems that not enough refreshment being served for a flight starting from home port."
ข้อเสีย: "Food options & giveaways for kids we're not the best. Had better ones with other airlines."
ข้อดี: "Responsive flight attendants to requests for water, drinks, snacks. Great movie selections. Clean washrooms."
ข้อเสีย: "Online reservation has no low salt option. Congee was too salty."
ข้อเสีย: "I thought the quality of the food was better on my flight from New York to Taipei, but breakfast was delicious on both trips."
ข้อดี: "Great Service by the Crew! Very very cordial and accommodating. Seats are 3-3-3, and very comfortable. Food tastes great."
ข้อเสีย: "The IFE didn't have much variety, got bored after the first leg of the journey."
ข้อดี: "Service was great but would have prefered more drink choices. The food cart came around on a schedule. Attendents were friendly and helpful."
ข้อเสีย: "I would have preferred to have been offered more drinks. The meal was as good as could be expected."
ข้อดี: "Everything is excellent from flight to cruise to ground staff"
ข้อดี: "smooth quiet, ,,, good facilities, crew is superior in every way, You do have complainers on this site,, with 374 people on board you have to allow for time ,, show some allowance for the crew, Service is not terrible, its good to very good ... airlines are not perfect situations one has to allow for that. Your staff is excellent -period,,!!! Its , hard to find better help , all,,, very professional, caring--, fast, great to work with such as over head, retrials, snacks, etc!! Thank you for a good overall experience !! John Carlisle NYC and Connecticut ."
ข้อเสีย: "more vegetarian meals on an Asian flight would be smarter, as Asians are not meat mongers like us caucasians. The quality of food served is much above average airline food,,, you have a good vendor ,, much appreciated,, thank you . The cabin is cold more blankets ( I had none) most of us had nothing to keep us warm. thank you EVA for allowing us to comment, overall ,,you are fantastic !! John C."
ข้อดี: "We were upgraded from economy to business. The leg room was improved and so was the service."
ข้อเสีย: "This baby did not allow me to sleep on a 13 hr flight. The flight atendants tried to help, but there should be better procedures to contain that."
ข้อดี: "Great airline, especially for a long flight. Would def use it again."
ข้อดี: "Great costumer service"
ข้อเสีย: "Food wasn't spectacular"
ข้อดี: "Flight was good but my luggage was mishandled. The top part of my suitcase was ripped off. Some stuff inside with was damaged."
ข้อดี: "Flight was decent, crew sometimes flaky when I requested water or ginger ale. At one meal time they totally forgot to give it to me after asking half hour beforehand.I fell asleep and woke up parched. Bathrooms were clean. Entertainment was good, I watched three movies."