Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
ข้อดี: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
ข้อเสีย: "Providing some snacks would be helpful when getting off the board."
ข้อดี: "On time, clean smooth ride. Landed early!"
ข้อดี: "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
ข้อเสีย: "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
ข้อเสีย: "I understand that the crew was probably tired, but I believe they can be friendlier."
ข้อดี: "Good and being on time"
ข้อเสีย: "So far so good for its price"
ข้อดี: "Great services"
ข้อเสีย: "Great seat and smooth flight"
ข้อเสีย: "Excellent price generous luggage allowance."
ข้อดี: "Super cool light meal in a little bag. Best budget airline I have flown."
ข้อดี: "Seamless boarding and deviating."
ข้อเสีย: "Thai Smole seats offer the least legroom in my experience. Very narrow."
ข้อเสีย: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
ข้อดี: "Nothing apart from kind crew"
ข้อเสีย: "Food was really not good at all! Very poor The inside of plane was not clean!"
ข้อดี: "On-time departure and arrival."
ข้อเสีย: "Nothing to complain about."
ข้อเสีย: "Nothing negative"
ข้อดี: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
ข้อดี: "Great flight on Thai Smile."
ข้อดี: "friendliness of staff"
ข้อเสีย: "Entertainment program was boring, leg space limited"
ข้อเสีย: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
ข้อดี: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
ข้อเสีย: "There wasn’t any tv to watch and not by way of magazines either."
ข้อดี: "Good services"
ข้อเสีย: "Good service and comfortable"
ข้อดี: "The relaxed atmosphere and attentiveness of the flight attendants"
ข้อเสีย: "The distance of the terminal to the aircraft"
ข้อดี: "Seats were comfy and staff helpful and nice."
ข้อเสีย: "$60 charge for 10 kilos overweight limit. This is terrible."
ข้อเสีย: "We did not receive any information as to why our flight was late."
ข้อดี: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
ข้อดี: "We arrived safely"
ข้อเสีย: "They kept canceling flights. Bad service would not fly again."
ข้อดี: "Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight."
ข้อเสีย: "When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile."
ข้อดี: "friendly, professional crew"
ข้อดี: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
ข้อเสีย: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
ข้อดี: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
ข้อเสีย: "Fish sandwich wasn't my favorite"
ข้อดี: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
ข้อเสีย: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
ข้อดี: "On boar meal was great. Customer service was outstanding!"
ข้อเสีย: "They don't offer more flights!"
ข้อดี: "Quick flight"
ข้อเสีย: "40 minute delay"
ข้อดี: "Great service, very amicable staff, excellent plane"
ข้อดี: "Awesome service, great staff, amazing trip"
ข้อดี: "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
ข้อเสีย: "I would have appreciated a vegetarian option for the meal."
ข้อเสีย: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
ข้อดี: "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
ข้อเสีย: "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
ข้อเสีย: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
ข้อดี: "Food is good for a short flight. The crew were professional."
ข้อเสีย: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
ข้อดี: "Very flight and check-in process"
ข้อดี: "Aircraft size was big for short haul"
ข้อเสีย: "Not much to dislike"
ข้อดี: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
ข้อเสีย: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
ข้อดี: "Crew were friendly and did a great job in the short time they had."
ข้อดี: "Check in was so easy and smooth. Boarding was as well!"
ข้อเสีย: "I appreciated the food that they gave out, but it wasn't very tasty."
ข้อดี: "Overall everything was good except meal option"
ข้อเสีย: "Not having vegetarian snack or meal"
ข้อเสีย: "The price. This flight specifically was more expensive than others"
ข้อเสีย: "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
ข้อดี: "Overall, the staff managed well the extra challenge of shutdowns and restrictions introduced by COVID. No complaints from me!"
ข้อเสีย: "Honestly, Bangkok Air is one of my preferred regional carriers. "Normally" the food served is tasty, the plane is comfortable and the staff quite efficient. I have travelled a lot in my life and if there was a shortfall, would say so. Then again, I don't nitpick what professionals need to do to accomplish their jobs."
ข้อดี: "The seat that I picked had lots of leg room."
ข้อเสีย: "Better selection of movies."
ข้อดี: "everything was perfect"
ข้อเสีย: "would never go back to other low cost airline"
ข้อเสีย: "Pilot (well, first officer more likely) was rudder and trim happy, not the best on takeoff, cruise, or landing."
ข้อดี: "The flight had good food and service and was very comfortable!"
ข้อดี: "All Ok"
ข้อเสีย: "Everything ok"
ข้อเสีย: "Luggage did not make our flight to Siem Reap but came on next flight and was delivered to hotel 3.5 hours later. Can’t complain."
ข้อเสีย: "Delayed flight. Made up time enroute. No big deal I’m on vacation."
ข้อเสีย: "On arrival to Chiang Mai our bags were missing. Lady confirmed it was left in Bamgkok, very polote lady. But after the bags got dropped off, there was a notice of it being discoloured from being scraped and damaged. It also has a bad stench amell on it and am very disappointed that this happened. A glass item broke in the bag but this my problem as wasnt properly sealed but goes to show the very rough handly my luggage had. Would be in question if we use Bangkok Air if this is a typical situation. We hope something is compensated for this mishap."
ข้อดี: "Thflight was good, nice crew"
ข้อเสีย: "No complaints, only the air craft from Bangkok to Samui a bit uncomfortable chairs"
ข้อดี: "I was given a free pass to wait in the dedicated lounge where there was good Wi-Fi and a selection of free food and drinks. The boarding was friendly and efficient and the flight both left and arrived early. The seats were comfortable on this small plane (only 4 seats a row). As the plane was small there was no in-flight entertainment. It wasn't missed."
ข้อดี: "Free food and snacks, good service. No complaints"
ข้อดี: "Full service (with meal) on 1 hour flight!"
ข้อดี: "All good"
ข้อเสีย: "Nothing to dislike"
ข้อเสีย: "Delays meant we were late for appointments"
ข้อเสีย: "Neither British Airways or my travel agent were able to solve problems created by British Airways 2 delayed flights meaning I could not make the meetings for the trip was planned and therefore I missed the flights and the meetings. Both British Airways and the Travel Agent said the other party were the ones to solve the problem"
ข้อดี: "Process of boarding bags and onto the flight was super quick."
ข้อเสีย: "There was a little turbulence that lasted a few minutes and so they cancelled in flight meals meanwhile the air crew continually walked up and down the isle during the entire flight, at the end of the flight, NOR AIR passed on to passengers a 90ml bottle of water. Absolute no air conditioning in the cabin whilst we all sit ready for take off for 10 minutes and it's 37 degrees outside. No consideration for the well fair of it's passengers at all other than showing us the evacuation procedures. This flight company doesn't do the minimum to look after their passengers."
ข้อดี: "I’m always impressed that Bangkok Airways serves food on short flights. The chilli chicken was actually not bad."
ข้อเสีย: "I like to fly with this airline because they offer access to their airport lounge to all passengers. Unfortunately, the lounge at Chiang Mai airport for international departures has closed permanently."
ข้อดี: "Food questionable but crew friendly"
ข้อเสีย: "Had to bus it to the terminal at BKK"
ข้อดี: "Bangkok air is easy to use we love the Airport Lounges free for all passengers."
ข้อเสีย: "The web site is undependable. It took 3 tray when I booked my tickets, Later We tried to do online check in and pay for extra luggage, (suposed to be a 20% discount) for 3 days before leaving and it would not complete the requests. Kept saying server terminated connection. When I checked at the Airport I told them and they would not do any thing. like extend a discount on extra luggage. Sorry Cannot...... All the Thailairlines play games with extra luggage and sadly it seems BKK Air does now too... Still better then NOK or Air asia"
ข้อดี: "Smooth and efficient check in counter. Friendly crews."
ข้อเสีย: "I would like alcohol selection, would pay. See southwests options. Also I don't think I've ever been in a comfortable plane, but I'd like too"
ข้อดี: "Flight was at time."
ข้อเสีย: "After 13 hours they should give us a worm wet towel to fresh our face"
ข้อเสีย: "Food diabolical outward journey and return . Totally terrible in every respect not one positive thing to say quite possibly worse airline food ever experienced"
ข้อเสีย: "They call themselves Bangkok’s boutique airline but they’re just the same as any cheap asia airline who looks to make it up on extra fees for baggage."
ข้อดี: "BA did give us food vouchers and they have a worn but reasonably stocked lounge at CNX for all their customers. Also provide a meal on a 1 hour flight. Staff is always friendly and courteous."
ข้อเสีย: "Flight delayed 4 hours, they may have offered options if asked but we decided against asking so others with connections or important plans could do so."
ข้อดี: "I get early to the airport and wait at the lounge it was mice to relax a bit All the crew are great Sire i will fly with you keep doing a geat job"
ข้อดี: "Economy class seats relatively roomy. Staff very professional pleasant and accommodating"
ข้อเสีย: "Boarding a little unorganized"
ข้อดี: "In-flight meal, commenced on time."
ข้อเสีย: "Always seems like they are using bus gates- not convenient!"
ข้อดี: "Budget airlines don't handle problems well - delays due to weather (I'm guessing - the usual explanation of "late inbound aircraft was offered) mean endless hassle."
ข้อเสีย: "Unreliability. Delays. Cheapness."
ข้อดี: "Good meeting the schedule, fast handling in all points"
ข้อดี: "The staff was very helpful and professional, the flight was pleasant and there were no problems."
ข้อเสีย: "We boarded late due to the excessive rain, so that was stressful because I was connecting in Bangkok. There were only signage and announcements for the flight before ours that would be leaving from that gate, which was very confusing because its changed boarding time for Hanoi was our original boarding time for Bangkok. I would have preferred clarification about how the flights had changed and what the new protocol would be."
ข้อดี: "- Service staff - Meal on board - The fit of time for layover"
ข้อดี: "Food served was fantastic considering they were short 1-hour flights. Staff was super courteous. Loved the "extras" like a fresh towel."
ข้อดี: "The flight was fine and the Bangkok airways flight staff was excellent. I am always impressed by how much food they are able to serve in a short flight"
ข้อเสีย: "I'm not sure who's fault it is but the baggage service at Bangkok airport was lousy. It took over a half an hour to get the bags out"
ข้อดี: "I loved the service. First of all, they fed us and it was unexpected. The crew was professional, boarding was easy. It was a very enjoyable flight."
ข้อดี: "Easy, quick boarding. Comfortable seats"
ข้อดี: "Loved the lounges. Appreciated the complimentary food and drinks in both the lounge and during the flight"
ข้อเสีย: "Food was pretty bad. Plane was kind of old."
ข้อเสีย: "no entertainment, but was a very short flight so ok"
ข้อดี: "Cool turboprop plane! Friendly crew. Made it possible for o change the flight despite agent booking error."
ข้อเสีย: "Kosher meal was a bunch of fruits. We didn't order it but replaced a Jewish couple on the flight when we got on standby. Felt bad that they would have just gotten fruits rather than a savory meal. Leg room was a bit tight but that's what you get with a small plane."
ข้อดี: "The crew was nice & everything was fine once we actually got on the plane."
ข้อเสีย: "We checked in, got misinformed about location by information desk, went to lounge which was great but about 5 minutes before boarding were paged. We then had to go back downstairs & instead of a domestic flight they suddenly changed us to international. Then we had to go through immigration, worried we'd miss flight."
ข้อดี: "They got me on another flight within 15 min. We were met at the arrival gatewith a list of our names, and we all ran to meet the connecting flight including the rep from bangkok airways. Without their help we would have never made our connection."
ข้อดี: "Our flight went very smooth. The crew members were genuine and truly made every effort to make sure everyone was comfortable. Great flight."
ข้อดี: "Turkish air and Bangkok airlines don't like to give boarding passes for each other. So both times we had to go to the transfer desk. This is OK as long as there's time between flights. Bangkok airport is VERY long and the desks are at opposite ends of the airport. The folks at both desks were very helpful though."
ข้อเสีย: "We had two flights with Bangkok airways. Both were delayed."
ข้อดี: "Amazingly good food. Very comfortable seats."
ข้อดี: "For a discount airline, they had their own lounge and still provide food for a flight that is about 1 hour from CNX to BKK. Things went well."
ข้อเสีย: "There really was nothing. There was no entertainment per se. Something showed on the monitors but no headphones are provided."
ข้อดี: "Crew Lounge Comfort Service"
ข้อเสีย: "2nd flight on Bangkok airways in 2 weeks and both were delayed. The lounge makes it bearable."
ข้อดี: "The flight was delayed about 20 minutes. They were very good about keeping us updated. The service was wonderful on board there was no entertainment available on board. The meal was very good."
ข้อดี: "Thai are so dependable and such lovely service. Nothing is too much."
ข้อดี: "On time Comfortable seats Great service"
ข้อดี: "New plane, nice. Entertainment system is good but limited selection"
ข้อเสีย: "Gate very far away, a good 700 meter walk! And very long immigration queue."
ข้อดี: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
ข้อดี: "Everything was as usual. Boarding can be improve a bit."
ข้อเสีย: "This time I found the food was below Thai Airways standard (which was usually good to great)."
ข้อดี: "Professional staff and good food"
ข้อเสีย: "Landing was a little bumpy"
ข้อดี: "The crew were lovely and polite"
ข้อดี: "Ok plane, food was fine too"
ข้อเสีย: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
ข้อดี: "The flight was smooth and quick. The meals were delicious too"
ข้อเสีย: "Long time getting through Frankfurt airport security"
ข้อดี: "Quite quick -clean aircraft"
ข้อเสีย: "Terrible entertainment options"
ข้อเสีย: "Super delayed."
ข้อดี: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
ข้อเสีย: "Food was alright, i had better food in Bangkok airways"
ข้อดี: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
ข้อเสีย: "All ok."
ข้อดี: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
ข้อเสีย: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
ข้อเสีย: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
ข้อดี: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
ข้อเสีย: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
ข้อดี: "Aircrafts ...which are big"
ข้อดี: "Entertainment choices were good"
ข้อเสีย: "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
ข้อเสีย: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
ข้อเสีย: "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
ข้อเสีย: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
ข้อดี: "Very efficient and attentive service . On time departure and arrival."
ข้อเสีย: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
ข้อเสีย: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
ข้อดี: "Crew friendly"
ข้อเสีย: "Poor food and boarding"
ข้อดี: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
ข้อเสีย: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
ข้อเสีย: "Lack of legroom"
ข้อดี: "According to the price, services was perfect"
ข้อดี: "Everything was ok"
ข้อเสีย: "Bad onboard service"
ข้อดี: "Punctual and efficient flight"
ข้อเสีย: "Food was poor and staff were not at all friendly"
ข้อดี: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
ข้อเสีย: "Late ,always late leaving and Landing"
ข้อดี: "Service was friendly I had no one sitting next to me so was able to be comfortable Boarding was quick Entertainment could have more options but was still good"
ข้อเสีย: "Didn't enjoy the options of food"
ข้อดี: "Service in airplane"
ข้อดี: "The staff were great but couldn't rectify the entertainment."
ข้อเสีย: "No entertainment as the movie wouldn't play or watch anything else."
ข้อดี: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
ข้อดี: "Boarding and in flight services"
ข้อเสีย: "Nothing in particular"
ข้อดี: "Attentive service, great food, smooth flight"
ข้อเสีย: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
ข้อดี: "Vegetarian food was ok. Crew was very polite and helping."
ข้อเสีย: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
ข้อดี: "The food onboard and seats are really good. Crew service is decent"
ข้อเสีย: "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
ข้อดี: "Excellent service throughout"
ข้อเสีย: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
ข้อดี: "World class airline. Everything are world class. Worth to pay for this airline"
ข้อเสีย: "We had two drunks behind us constantly kicking our seats. There was three free seats in front of us, we asked to move there but we were told that those seats were for crew in case of turbulence. It's the first time I hear this. Half way through they allowed us to move for those seats."
ข้อเสีย: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."
ข้อดี: "Food and boarding experience"
ข้อดี: "In an exit row seat, so plenty of space and the crew were very friendly."
ข้อดี: "Seating legroom Food Drinks Service Attention to detail Entertainment choices On time Check in to boarding perfect Disembarking to baggage collection faultless..."
ข้อเสีย: "Having our holiday end!!"
ข้อดี: "Early arrival and on time departure"
ข้อเสีย: "They do not necessarily seat minor children with their parents. Much bigger fight to get them to seat families together, which should be standard practice in the age of COVID. Below average legroom. Much less than in America and elsewhere."
ข้อดี: "crew followed covid-19 protocol very well"
ข้อดี: "Everything was very fast and efficient."
ข้อดี: "Comfortable seats, clean plane. On time."
ข้อเสีย: "The crew just sat in the back. They practically did nothing. Recommend you offer pillows and blankets on night flights."
ข้อดี: "The professionalism of the airline crew."
ข้อเสีย: "Taking off on time. It was a bumpy lift off and a bumpy landing. Other than that the flight was good."
ข้อเสีย: "It costs more to check a bag than it does to book a ticket, this airline is a rip off"
ข้อเสีย: "On time. Free internet in flight. Good value for a low cost airline."
ข้อดี: "Cool signage and ads. Quick on and off boarding process"
ข้อเสีย: "Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asia"
ข้อดี: "Everything was straightforward and easy"
ข้อดี: "Easy boarding"
ข้อเสีย: "Tiny seats, no complimentary food or beverage"
ข้อดี: "For a budget airline, it's good. The plane is clean and the seats themselves are pretty comfortable."
ข้อเสีย: "They have an extreme lack of communication with their ticketed passengers in terms of flight delays and boarding procedure."
ข้อเสีย: "Need to provide drinking water At least"
ข้อดี: "Great flight. On time and smooth."
ข้อดี: "It was only a2 hour flight."
ข้อเสีย: "Nothing Free! Have to pay for water! 40 baht for a 10 baht water"
ข้อเสีย: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
ข้อดี: "I liked everything except"
ข้อเสีย: "Not enough legroom"
ข้อดี: "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."
ข้อเสีย: "Narrow seats very cramped when seat in front reclined."
ข้อดี: "Plus: That I burned lots of calories when dealing with their chaos and long lines."
ข้อเสีย: "Minus: On my flight from Bangkok to Siem Reap today, the seat in front of mine was broken and the seat back would not stay upright. The man in it asked for a new seat, and the FA first told him that it was okay, despite his head being in my lap. Both of us said that was dangerous, and only after arguing with three FAs was he finally able to change seats!"
ข้อดี: "Great service, good flight."
ข้อเสีย: "Seats could be comfy. Hot seats could use some pillows."
ข้อดี: "AIR conditioned cabin while boarding= no sweat.."
ข้อเสีย: "Plane arrived from Bangkok late so our flight was late. No notice given. Lithium battery packs are allowed on board but not in checked baggage. Bag security used to be before check in but ate not in BKK DM. Huge hassle trying to get battery pack back when back at.DM. ugly."
ข้อดี: "All went well good directions at airport"
ข้อเสีย: "Air aisia check in terminal 2 not 1"
ข้อดี: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
ข้อเสีย: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
ข้อเสีย: "The flight was delayed at the gate and on the runway. They did not serve any alchohol. The crew was aloof."
ข้อดี: "On time, comfortable and inexpensive. Terrific value"
ข้อเสีย: "Just know that you have to preorder and pay for any drinks or meal."
ข้อดี: "Great experience"
ข้อดี: "Nice airplane for a decent price. One of the best low cost airlines"
ข้อดี: "One go crew members was very roude and her face very hard , never smile at all."
ข้อดี: "Super efficient boarding and really good seat alloted to me. Web check in saves a lot of time and hassle."
ข้อดี: "All went okay"
ข้อเสีย: "Small seat pitch, only 29 inches"
ข้อดี: "The plane didn't crash"
ข้อเสีย: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
ข้อเสีย: "Everything the worst experience I ever had and will not be flying with AirAsia again"
ข้อดี: "Cheap fare. Flight was on time (this time)."
ข้อเสีย: "Online checkin didnt work. I made several attempts. Then I spent 45 minutes waiting for online chat to help. We agreed on my seat and the size bag I wanted to buy and the amount. When I turned up at airport they had no record of this conversation (although I could show it to them from my laptop) and wanted to charge me baggage fees at an extortionate rate. Terrible customer service experience all around."
ข้อดี: "I had no real issues with this flight. I had just enough room, overhead bins were bigger than expected so no issues there."
ข้อเสีย: "You'll be charged for anything that you buy on the plane so try to come prepared with water and snacks to save a bit of money."
ข้อดี: "Crew was okay"
ข้อเสีย: "the plane was dirty and hot and arrived at airport late"
ข้อเสีย: "They did not tell me to select a checked bag beforehand and charged an excessive amount for one piece of checked luggage."
ข้อดี: "No entertainment available on my flight. Only magazines."
ข้อดี: "The staff were friendly and polite."
ข้อเสีย: "There was a slight delay."
ข้อเสีย: "The website is not so user-friendly with a lot of bugs. I have tried to book an extra luggage via the website but it was impossible. But at the airport i have paid the extra luggage easily (18$ for 20kg) Siem Riep to Bangkok."
ข้อเสีย: "MY FAULT TOTALLY. I forgot to order vegetarian food, offer one meatless and one meat entree perhaps."
ข้อดี: "Decent price from point a to b."
ข้อเสีย: "Baggage allowance and fees - absolutely ridiculous."
ข้อดี: "The crew was smiley and nice. Boarding went smoothly. Purchased meal was decent and not terribly pricey. Takeoff and landing was very smooth."
ข้อเสีย: "Boarding started 10-15 minutes late without any apology or announcements prior. Seats were very close together from row to row. Zero leg room. The seat itself was very uncomfortable and barely reclined. I'm also not very tall (5'8) so I can only imagine for taller people. The was no inflight entertainment or wifi whatsoever."
ข้อดี: "the flight attendants were very attractive"
ข้อเสีย: "Charged extra for all checked in luggage. Limited to 7kg carry on, all additional luggage must be checked in and paid for Charged for beverages Charged for food Check in closes 1 HOUR prior to departure. If you try to check in 59 minutes or less prior to your flight, you must change your flight and pay a flight change fee. If you have a connecting flight, in the same country with this airline, they do NOT ticket, or check your bags thru to your 2nd flight. Thus, after your first flight, you must wait for your bags, then check in for your second flight. This will ensure that you miss your connecting flight, unless you have at least 2.5 hours between flights, which may result in an additional charge if you miss your connecting flight. We dealt with 3 agents at 3 different locations prior to our first flight and NONE of them told us that we did not have sufficient times between flights, which resulted in us missing our flight and paying for a flight change. Our flight ended up costing 75% extra. I have flown throughout the world on many different airlines and have NEVER seen an airline with these operating procedures/policies. They need to change the name of this airline to NICKEL AND DIME, or to TIGHTWADS OF THE SKY. Will NEVER fly Air Asia again."
ข้อเสีย: "No food or beverages served, seats wouldn't recline, bag fee"
ข้อเสีย: "Nothing really"
ข้อดี: "Excellent value"
ข้อเสีย: "Less adders to the base fare"
ข้อดี: "Nice flight"
ข้อเสีย: "No entertainment but overall good experience."
ข้อเสีย: "Probably beyond the control of Jetstar, but the boarding gate was changed twice, causing chaos. People at the front of the line had others cutting in front of them etc.."
ข้อดี: "Pleasant flight. Did not have any food but there were many options."
ข้อเสีย: "Having some sort of on board entertainment would have been nice. The A320 had none."
ข้อดี: "Friendly crew, food actually very good"
ข้อเสีย: "Aircraft not clean, several seats with trash when we boarded! Seats to close to each other, no space for legs for anyone 1.70 plus"
ข้อดี: "Smooth take off and landing"
ข้อเสีย: "The boarding was non sense when inviting passangers from the particular rows. People were not given enough time to qeue in so that it actually didn’t matter where you sit coz it only caused chaos. The seats in the plane were ripped and would definitely require some maintanance. It was a late flight and the cabine crew seemed to have enough for that date so that the only smile you could get was when saying goodbye. However, they did the job in a proffessional manner."
ข้อดี: "The view"
ข้อเสีย: "The screaming children and being put at the very back of the plane. Also the bus to call next to flight service is annoying."
ข้อดี: "Not much"
ข้อเสีย: "Paid for extra leg room and didn’t get it. Also the airline charges for water and and coffee! What a joke."
ข้อดี: "Nothing whatsoever!!!!"
ข้อเสีย: "I don't even know where to begin as this was an endless nightmare from start to finish. I tried to check in online the day before for a flight from Phuket to Singapore without success. With the options offered, I decided to purchase a 20kg luggage fee for AUD31 apiece, meaning, with 2 bags to check, I would've paid AUD62. However, once I entered my credit card, it said an error occurred. After numerous tries with different credit cards, I gave up and asked the concierge at the hotel to contact the airline. She was told that I couldn't check in online because I didn't purchase the ticket directly from the website and that I should wait to check in at the airport counter. What does it matter? I decided to let go of this blatant discrimination. At the airport, I was told that I couldn't purchase the AUD31 that was offered to me online with no reasons given whatsoever. Instead for the 2 bags, I was quoted over BHT8200 (translation, USD 263) because each bag was 4 kg overweight. Without any recourse, I was forced to fork over a sinful amount or continue with our vacation without luggage. Already fuming at this highway robbery, I was aghast to find out onboard when I asked for water that it was going to cost me $4 a bottle. I wish I knew this airline better before I purchased the original ticket. I would've flown a different carrier. Lesson learned, never again will I fly JetSar Asia nor will I, in good conscience, recommend them to anyone. While I'm sure that there's a certain demographics that can fly this airline without being taken advantaged of (those flying without luggage for example), by and large, most travelers have luggage and will therefore get the short end of the stick in the end."
ข้อดี: "ontime arrival"
ข้อเสีย: "Check-in crew in HKT tried to charge us money by forcing us to check-in bags saying flight was full and overhead space was limited. We had 2 carry-on bags (each 14 kgs) between the 5 of us in our family. They said we are only allowed 7 kg per person per bag. It didn't make sense to us. So we took out stuff from each bag, creating 5 bags for each one of us, so that each could be less than 7 kg. They even mentioned not to try to combine the bags later!! So Thanks to genius Jetstar carry-on allowance rule, we ended up taking more space in overhead bins, resulting in not all passengers finding space for their luggage."
ข้อดี: "Cheerful cabin crew"
ข้อเสีย: "Not much legroom"
ข้อดี: "On time"
ข้อเสีย: "When I bought the ticket on the website. The times showed in am/pm. I bought a ticket thinking I was flying am and later found out it was pm. So I had to change the flight for an amount more than the original ticket. My mistake but suggest using 24hr clock for purchasing."
ข้อดี: "Board on time ."
ข้อเสีย: "Crew members are not polite and the way she handle seating like , don’t know how to manage . Especially check in counter . Even though we check in as a group , she assign us like a mass ."
ข้อเสีย: "The price of carring two luggages, one my wife and one myself cost me more than the tickets!!! A very exagerated price!!! 230$CAD for a total of 35 kg I consider you a thiefs!!!!!"
ข้อดี: "Quick boarding"
ข้อเสีย: "No leg room what so ever. They charge you for water and snacks. A two hour flight from Singapore to Bangkok and no water, nothing. It makes you realize just how little they value you as a customer, you’re just a way to make extra money. A one hour flight on Thai Smile and I got more leg room, water, a sandwich and a desert."
ข้อดี: "Crew was really accommodating and friendly"
ข้อเสีย: "I didn't realize that it was a budget airline and that even water and coffee had to be bought on a 4+ long hour flight."
ข้อดี: "Getting off the plane."
ข้อเสีย: "Can't believe I paid $4 for a bottle of water after buying a ticket, paying extra for checked bags, and had to sit on the tarmac for 45 minutes waiting to take off."
ข้อเสีย: "Temp is so cold on board"
ข้อเสีย: "2.5 hour delay. Not much legroom but that is too be expected."
ข้อดี: "Boarding was very easy."
ข้อเสีย: "Garbage was onboard from a previous flight. Left the impression that the whole plane wasn't clean properly."
ข้อดี: "Everything. Perfect and easy"
ข้อดี: "The cost was efficient."
ข้อเสีย: "The food is terrible and overpriced."
ข้อดี: "organized, all was on schedule"
ข้อเสีย: "nothing that i can think of"
ข้อเสีย: "I heard bag fees were high, but so much worse than I expected. The baggage fees for my wife and I cost more than the flight, almost $300 USD. Will NEVER fly Jetstar again."
ข้อดี: "Flight on time and help was very good"
ข้อดี: "On time, great cabin crew and clean aircraft. Smooth flight."
ข้อเสีย: "Checkin at the SIN airport is dysfunctional. Especially for the hub city of Singapore. Go various places and to pay for a bag the only had one person at the service desk. There was a long line of people going to various places with various issues and they only staffed the service desk with one person. Consitently that person has always been rude and non emotional. JetStar either needs to replace those staff are double if not triple the help at the service desk."
ข้อดี: "The price until we had to pay high prices for luggage."
ข้อเสีย: "It is a budget airline and it was transportation. It would have been nice to have some leg room, but I did't pay for any of that."
ข้อเสีย: "No food"
ข้อเสีย: "Their 7kg TOTAL allowance for bags is RIDICULOUS. Only airline I have traveled with that enforces this so unfairly on a flight that wasn't even as low cost as they advertised. Not even the cheapest european airlines like Ryanair or the asian ones like Airasia become so pushy on this. I was forced to pay $40 for a carry on bag because of an annoying security officer who didn't even worked for Jetstar while I was going through security. What's the security risk there? On top of that to my surprise I saw people on my flight carrying 2 or more bags with evident overweight according to this unfair policy. So the rule is random and note applied evenly. Be careful if flying with them. Besides, the aircraft was cheap, uncomfortable and unpleasant."
ข้อดี: "Everything went well. The crew was friendly and the flight flew on time."
ข้อเสีย: "You must pay attention on what kind of ticket you bought, because some kinds have no baggage included to drop, so you must pay extra money to be allowed to do so (and it's really expensive if you do it last hour at the counter)."
ข้อดี: "Uneventful flight, comfortable for sleeping for an early morning flight"
ข้อเสีย: "Check in was busy and disorganized. Expensive luggage charge"
ข้อดี: "Excellent for short flight, good fare price,safe flight"
ข้อดี: "The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket. Why is that?"
ข้อเสีย: "The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket. Why is that?"
ข้อเสีย: "I booked a flight from SG to TLV via BKK. Jet star was my first flight. the confirmation mail had one booking number that wasnt JetStar. i coulnt use online check-in."
ข้อเสีย: "The small size for seating"
ข้อเสีย: "Late departure"
ข้อดี: "great airline, short flight, fast boarding. overall good."
ข้อดี: "That we landed safely and it only was two hours of tiny seat torture."
ข้อเสีย: "The seat was different as they changed the plane, the hidden check luggage costs in airport, limited to 15kg. No way to pay fixed bag costs, friend booked bag online for much cheaper and for 20kg, in person they charged me $60 for 15kg. The seats were super small and uncomfortable, no drinks were served, not even water was served."
ข้อเสีย: "I broke up with my fiancée and had to cancel the trip. I got zero money back. I spoke to customer service more than a month before and they did nothing."
ข้อดี: "Food choixes, terminal of Changi"
ข้อเสีย: "Little legroom"
ข้อเสีย: "Seat too cramp! Hahahaha Overall is still great!"
ข้อดี: "The on board entertainment was quite pleasing and the crew were extremely friendly"
ข้อเสีย: "The seats were a little disappointing however expected"
ข้อดี: "That I was able to have 3 other traveling passengers seated together which was nice."
ข้อเสีย: "Meals purchased on board should be able to use credit card payment. Not everyone has the right currency. I saw a foreign trying to buy a meal but was on flight without food or drink because he couldn't pay by credit card."
ข้อเสีย: "Don't ever travel with Jetstar Asia! First off you have to pay for your luggage which costs about $40 usd, that's just ridiculous. Secondly there plane interior is old and seats are peeling. Thirdly, customer service sucks! Don't travel with Jetstar!!!"
ข้อเสีย: "I have booked with Delta, ANA, Kuwait Air, Air Asia and Philipines Airline and none needed to see physical credit card. My girlfriend was not able to join me because of this unreasonable request. I offered to send copy of card with passport but they would not help. I have put a dispute with credit card as they would not let her on plane."
ข้อเสีย: "My luggage arrived fine but the person I was flying with did not receive her luggage in Bangkok and has still not received it. This interfears with our travel plans and forces us to spend extra time and money waiting in Bangkok for her luggage to be found. Rather annoying"
ข้อเสีย: "smooth flight!!!"
ข้อดี: "I liked the idea of potentially going to Bangkok."
ข้อเสีย: "I ordered Kayak / JetStar's flight insurance and failed to read the fine print. I was unable to take the flight due to shifting employment. Even after paying all that money to be covered in case of cancellation, they didn't allow me to cancel the flight. Therefore, the flight was poor because I wasn't on it. Bangkok would have been nice..."