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ข้อดี: nice checkin staff
ข้อเสีย: the food was boring
ข้อเสีย: Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class
ข้อดี: Check in was good
ข้อเสีย: Food. Don’t serve anything if it is going to be that bad. And offer beverages
ข้อเสีย: Onboarding time
ข้อเสีย: With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask
ข้อดี: Liked that the busses to gate at arrival were not packed
ข้อเสีย: Not having middle seats filled thought that was terrible
ข้อดี: Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy.
ข้อดี: Short flight, comfortable schedule
ข้อเสีย: I did not get a comfortable seat
ข้อดี: Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available.
ข้อเสีย: Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage
ข้อดี: The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive.
ข้อดี: They boarded the plane early, which meant we arrived at our destination early.
ข้อเสีย: All we got was a bottle of water.
ข้อดี: Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time.
ข้อเสีย: Keep up great service standards
ข้อดี: Food and crew
ข้อเสีย: Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines
ข้อดี: The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money.
ข้อเสีย: No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM.
ข้อดี: Crew were great. Seating was comfortable.
ข้อเสีย: Boarding seems a bit of a crazy process.
ข้อดี: Plane is good
ข้อเสีย: Delay 2x poor
ข้อดี: The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself.
ข้อเสีย: The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight.
ข้อดี: Was given lounge access, quick easy boarding, very organized.
ข้อเสีย: I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete
ข้อดี: seat uncomfortable, food wasn't good
ข้อเสีย: armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777
ข้อดี: Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row
ข้อเสีย: We’re used to entertainment in seat like delta
ข้อเสีย: Excellent service over all.
ข้อเสีย: Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing.
ข้อดี: Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight.
ข้อเสีย: Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage.
ข้อดี: Reasonable price and not complicated
ข้อเสีย: Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change.
ข้อเสีย: On-time departure
ข้อดี: Didn’t seem perfectly organized at all times. But they did a good job regardless.
ข้อดี: The crew was great.
ข้อเสีย: But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages.
ข้อดี: The flight attendants were wonderful and the business class seats were very spacious and comfortable.
ข้อดี: Friendly crew. Short flight, very efficient
ข้อเสีย: It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!
ข้อดี: no-nonsense, plain flight, what else would a frequent flyer wish?
ข้อดี: I love flying on Vietnam Airlines
Crew always friendly and helpful
ข้อดี: crew were friendly and professional, food was not too bad for aeroplane food.
ข้อเสีย: In-flight entertainment
ข้อเสีย: If a flight is delayed, they could inform us.
ข้อเสีย: Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you
ข้อเสีย: Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air
ข้อเสีย: They could improve on the entertainment and service.
ข้อดี: The cabin crew were very pleasant.
ข้อเสีย: The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute.
ข้อเสีย: Very little. Just a great flight .
ข้อเสีย: Got me there, no worries.
By far the worst airline I've flown with
ข้อดี: Food was the only good part
ข้อเสีย: The crew was rude, no blankets, no entertainment. Overall was not good
Still my least favorite flight
ข้อดี: Food, the entertainment selection
ข้อเสีย: The crew
ข้อเสีย: Slow check-in not very comfortable seats and food was awful.
ข้อเสีย: Cleanliness of plane interior can be improved.
ข้อดี: The flights left and arrived on time.
ข้อเสีย: When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues.
ข้อเสีย: Allowing the boarding of business class passengers before economy class passengers.
ข้อเสีย: More chairs at boarding gate in Bangkok, please
ข้อดี: Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours.
ข้อเสีย: I could not check in online.
ข้อเสีย: Departing on time, boarding more organized fashion.
ข้อดี: plane was new and captain was professional
ข้อเสีย: plane was badly late and the boarding process was poorly coordinated
ข้อดี: The crew was very nice.
ข้อเสีย: There were passengers clapping through the whole flight.
ข้อดี: The fact that it was an over night flight.
ข้อเสีย: 1) The service was terrible terrible. 2) food was extremely poor. You cannot offer *only* pork and fish. 3) Bad entertainment system. Namely no movie descriptions, bad infotainment system navigation. Poor subtitle choice.
ข้อดี: On time service and crew service
ข้อเสีย: Improvement to entertainment and food selection
ข้อดี: Staffs are nice, food is good
ข้อเสีย: Delay 50’ without anouncing