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ข้อดี: Great service and comfortable ride excellent staff
ข้อเสีย: Cannot expect better service
ข้อดี: People were friendly. Flight was comfortable.
ข้อเสีย: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
ข้อดี: Crew was excellent - friendly and helpful
ข้อเสีย: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.
ข้อดี: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
ข้อดี: Always helpful cabin staff and very efficient
ข้อเสีย: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )
ข้อดี: Being on time
ข้อเสีย: Nothing you guys did great thank you so much.
ข้อดี: Comfortable seating, pleasant food and entertainment.
ข้อเสีย: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.
ข้อดี: Crew are always top notch, free drinks are readily available and entertainment system is great.
ข้อเสีย: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.
ข้อดี: Boarding and crew great!
ข้อเสีย: Seats extremely narrow
ข้อดี: This is the way to fly long haul.
ข้อเสีย: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.
ข้อเสีย: Nothing really
ข้อดี: Amazing !
ข้อเสีย: Nothing all good really
ข้อดี: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.
ข้อเสีย: Cheaper baggage rates
ข้อดี: I like that there are multiple bathrooms onboard.
ข้อเสีย: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.
ข้อเสีย: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.
ข้อดี: I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc.
ข้อเสีย: Nothing. Had a great trip!
ข้อดี: The crew was so kind and amazing. They definitely made our flight great!
ข้อเสีย: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment
ข้อดี: Nothing really, seems everyone is underwhelming in this market
ข้อเสีย: Quality of food and service
ข้อดี: Water station!
ข้อดี: The crew
ข้อเสีย: The screen
ข้อดี: Seats comfortable. Food was good.
ข้อเสีย: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks
ข้อเสีย: The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre
ข้อดี: It was a great flight!
ข้อเสีย: nothing, pretty much perfect!
ข้อดี: Great crew, good in-flight movies. Good food.
ข้อเสีย: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.
ข้อดี: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
ข้อเสีย: The seat was a little lumpy. More leg room would always be appreciated.
ข้อดี: Amazing crew, excellent drinks and decent food. Very comfortable seat
ข้อเสีย: Everything was great
ข้อดี: Courteous and attentive crew from baggage check in thru baggage claim.
ข้อดี: Seat was comfortable, good movies, etc