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ข้อเสีย: I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do.
ข้อดี: Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff
ข้อเสีย: Typical coach seats but that’s what we paid for
ข้อเสีย: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.
ข้อดี: Crew were great and service was polite
ข้อเสีย: Seats are a bit uncomfortable...need more lumbar support and not much leg room but plane was not crowded so it was ok for the four hour flight
ข้อดี: Yes the crew was great.
ข้อเสีย: Seats could have been more comfortable and very little leg room.
ข้อดี: The efficiency of the process from boarding to disembarkation.
ข้อเสีย: The flight was delayed, however I understand this happens in aviation.
ข้อดี: We did not use this flight and I was told that I could not receive a refund.
ข้อดี: Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday.
ข้อดี: Kind cabin crews
ข้อเสีย: Be punctual
ข้อดี: Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room.
ข้อเสีย: Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!
ข้อดี: Everything seemed to run smoothly and efficiently, from boarding to disembarkation.
ข้อเสีย: The snack offered on board was quite small.
ข้อดี: The flight went well. The crew was accommodating.
ข้อดี: Left on time. Clean plane.
ข้อเสีย: I don't like the music that plays before leaving. I would rather silence than music which doesn't suit everyone's taste. I find it irritating.
ข้อดี: Crew very very slow serving meal.
ข้อเสีย: The delay was out of there hands and other passengers did not listen to instructions
So not there fault really
ข้อเสีย: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.
ข้อดี: The crew did well checking up on everyone regularly and the plane was comfortable.
ข้อเสีย: The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.
ข้อดี: Quick boarding
ข้อเสีย: Plane was delayed. Second Virgin flight in a row for me.
ข้อดี: Crew were lovely. Business class attendant was really nice.
ข้อเสีย: Nothing. Great experience.
ข้อดี: I just enjoy Virgin as the crew are always nice
ข้อเสีย: I find the seats a little uncomfortable. But it’s possible just me
ข้อดี: Same old mediocre service a bit like catching a bus really very mundane
ข้อเสีย: Food and entertainment
ข้อเสีย: Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)
ข้อดี: The crew was amazing
ข้อเสีย: A bigger, more comfortable aircraft
ข้อดี: The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific.
ข้อเสีย: Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks...
ข้อดี: Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.
ข้อเสีย: Some fashion model wishing me happy flying? I really don't know. :)
ข้อเสีย: It's a short 50 min flight, can't ask for anything more.
ข้อเสีย: Bag drop was a mess in flight was great
ข้อดี: Very punctual and well managed
ข้อเสีย: Not the best landing and could've moved people from allocated seats to make flight more spacious
ข้อดี: NYE celebration aboard, lovely staff, easy and peaceful flight
ข้อดี: No complaints, relatively spacious economy seats
ข้อเสีย: Food was nothing to write home about
ข้อดี: Movies good Boarding and luggage retrieval good
ข้อเสีย: Arrived an hour late Was another passengers fault tho but annoying
ข้อเสีย: Flight was late and Sydney departures chaotic AND CROWDED
ข้อดี: Crew was nice.
Seats were ok.
Paid for extra leg room but was not helpful.
Wanted to upgrade to business class but they were not ready to negotiate.
They had empty seats but wanted fill price.
ข้อเสีย: Better food choice. Sets more comfortable. Offer better price for upgrades.
ข้อเสีย: I went online to put that I needed gluten free food and when everyone else was getting their food I was told no gluten free food on domestic flights so I got no food. You need to take that option off of your website if you don’t intend to serve people with celiac.
ข้อดี: Exit row seating.
ข้อดี: When it was finally over!
ข้อเสีย: On time, attitude of Virgin ground crew in Sydney (only one) seat were tiny and uncomfortable.
ข้อดี: Crew was good, seat was tight.
ข้อเสีย: Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.
ข้อดี: I got alive to my destination
ข้อเสีย: Original flight was cancelled. Next flight was full. The flight I was booked on got delayed because it was raining heavy in Brisbane... No food or coffee was offered during the whole experience.
ข้อดี: Included check-in baggage
ข้อเสีย: Food options on the menu are very limited
ข้อเสีย: Flight delayed by 45 min
Lost my checked bag
ข้อดี: The seat was awesome and crew members were magnificent
ข้อดี: Business class seats require improvement
ข้อดี: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa.
The flight attendant crew was superb, attentive, and friendly.
ข้อดี: Seat material (leather) and cushion was comfortable.
ข้อเสีย: No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days.
ข้อเสีย: Very comfy seats! Quick boarding process. Nice flight
ข้อดี: Virgin are great.
ข้อดี: The service was great
ข้อเสีย: No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -
ข้อดี: comfortable roomy seating, crew were courteous and efficient. Great direct flight to Newcastle - well done Virgin
ข้อเสีย: perhaps a second offer of tea /coffee after the meal.
ข้อดี: They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged
ข้อดี: Short flight, and getting a meal made it go faster
ข้อเสีย: Can’t really think of anything
ข้อดี: Crew was friendly!
ข้อเสีย: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!
ข้อดี: Crew was amazing
ข้อเสีย: Nothing, great flight
ข้อเสีย: Delayed flight yet again
ข้อดี: Always on time, good range of movies/shows and free wifi
ข้อเสีย: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!
ข้อเสีย: The flight was delayed for almost two hours.
ข้อดี: Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.
ข้อเสีย: Everything was perfect.
ข้อดี: Crew made the very long flight comfortable and kept me informed.
ข้อเสีย: Everything went very well.