ข้อดี: The staffข้อเสีย: Nothing
ข้อเสีย: Dutch sub titels on fims would be good
Delayed luggage ข้อเสีย: You had me check my hand luggage with expensive items that did not arrive.
Great entertainment system and free foodข้อดี: Giid free sandwixh. Very good entertainment system. Good seats.
Comfortable flight ข้อดี: Everything was in orderข้อเสีย: None really
Crew arrives late while all passengers wait for more than 30 minutes ข้อดี: Nothing really ข้อเสีย: Flight delay further to the 30 minutes additional 20 min due to crew being not there
Quick & easyข้อดี: Quick and easy boarding. Quick flightข้อเสีย: Audio entertainment quite limited
ข้อดี: Very pleasant customer service, excellent bag delivery service.
ข้อเสีย: Force me to take a bad seat
Very basicข้อดี: Staff were friendly and worked hard.ข้อเสีย: Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft.
Acceptable, but falling behind competition ข้อดี: Staff were friendly and attentive.
Boarding was good - efficient and quick. ข้อเสีย: Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service.
Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working.
Waited over 1 hour in queue to drop baggage!ข้อดี: The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!ข้อเสีย: The food could be better.