รีวิวล่าสุด
- รีวิวทั้งหมด
- เชิงบวก
- เป็นกลาง
- เชิงลบ
kayak.co.th มีให้บริการในภาษาอังกฤษ Visit site in English.
วันจันทร์ | 07:00 - 23:30 |
วันอังคาร | 07:00 - 23:30 |
วันพุธ | 07:00 - 23:30 |
วันพฤหัสบดี | 07:00 - 23:30 |
วันศุกร์ | 07:00 - 23:30 |
วันเสาร์ | 07:00 - 23:30 |
วันอาทิตย์ | 07:00 - 23:30 |
วันจันทร์ | 07:00 - 23:30 |
วันอังคาร | 07:00 - 23:30 |
วันพุธ | 07:00 - 23:30 |
วันพฤหัสบดี | 07:00 - 23:30 |
วันศุกร์ | 07:00 - 23:30 |
วันเสาร์ | 07:00 - 23:30 |
วันอาทิตย์ | 07:00 - 23:30 |
ข้อดี: great customer service. great vehicle, return was fast, efficient. especially at 530 am
ข้อดี: No
ข้อดี: Staff super fast and efficient!
ข้อเสีย: The high beams on that car only work sporadically, I forgot to mention. Please get them checked!
ข้อดี: Great value for a very nice full-size luxury SUV. Far better than the competition. XM satellite radio activated, unlike some of your competitors that are having problems with XM. Noissues with the car over a 2 week period.
ข้อเสีย: Could have been cleaned better before we picked it up. Some trash from prior renters in the car still.
ข้อดี: Staff at the Reno airport was super friendly and efficient. Car provided was awesome and very clean. The pick-up and drop-off process was very smooth and easy.
ข้อเสีย: Only comment was the temp tag (paper taped on dash) expired three days before car return (no temp plates on the front or rear of vehicle). While we did not encounter any issues, peace of mind on paper tags would have been ~better~, though I acknowledge the 2021 vehicle was brand new and tags may not have been available. Otherwise, seamless rental, 10/10, very pleased!!
ข้อดี: Was given an Cadillac Escalade
ข้อเสีย: Nothing.
ข้อดี: drop off was very easy and smooth
ข้อดี: Great customer service and the car was clean
ข้อเสีย: Everything went as expected.
ข้อดี: Pick-up and Drop-off went smooth and fast.
ข้อเสีย: Car was weak, first off I chose a suppliers choice from priceline a gamble that cost me. I could have rented same car for $30 less but rolled the dice and lost no convertible for me just a weak small car that struggled in the mountains. I learned my lesson.
ข้อดี: Staff was very friendly and drop was easy
ข้อเสีย: Nothing
ข้อดี: The car itself was nice.
ข้อเสีย: The car had some trash from previous renters. It would be nice to know it was clean, particularly with Covid.
ข้อดี: Great options for cars, given a solid vehicle. Very pleased.
ข้อเสีย: Nothing, flawless experience.
ข้อดี: great customer service. great vehicle, return was fast, efficient. especially at 530 am
ข้อดี: Staff super fast and efficient!
ข้อเสีย: The high beams on that car only work sporadically, I forgot to mention. Please get them checked!
ข้อดี: Great value for a very nice full-size luxury SUV. Far better than the competition. XM satellite radio activated, unlike some of your competitors that are having problems with XM. Noissues with the car over a 2 week period.
ข้อเสีย: Could have been cleaned better before we picked it up. Some trash from prior renters in the car still.
ข้อดี: Staff at the Reno airport was super friendly and efficient. Car provided was awesome and very clean. The pick-up and drop-off process was very smooth and easy.
ข้อเสีย: Only comment was the temp tag (paper taped on dash) expired three days before car return (no temp plates on the front or rear of vehicle). While we did not encounter any issues, peace of mind on paper tags would have been ~better~, though I acknowledge the 2021 vehicle was brand new and tags may not have been available. Otherwise, seamless rental, 10/10, very pleased!!
ข้อดี: Was given an Cadillac Escalade
ข้อเสีย: Nothing.
ข้อดี: drop off was very easy and smooth
ข้อดี: Great customer service and the car was clean
ข้อเสีย: Everything went as expected.
ข้อดี: Great options for cars, given a solid vehicle. Very pleased.
ข้อเสีย: Nothing, flawless experience.
ข้อดี: No
ข้อดี: Pick-up and Drop-off went smooth and fast.
ข้อเสีย: Car was weak, first off I chose a suppliers choice from priceline a gamble that cost me. I could have rented same car for $30 less but rolled the dice and lost no convertible for me just a weak small car that struggled in the mountains. I learned my lesson.
วันจันทร์ | 07:00 - 23:30 |
วันอังคาร | 07:00 - 23:30 |
วันพุธ | 07:00 - 23:30 |
วันพฤหัสบดี | 07:00 - 23:30 |
วันศุกร์ | 07:00 - 23:30 |
วันเสาร์ | 07:00 - 23:30 |
วันอาทิตย์ | 07:00 - 23:30 |
ข้อดี: The pick up and return was quick and simple and the staff was friendly and helpful. Upon return I pointed out a spot on the rear seat where a prior occupant had dropped chocolate on the seat and they gave me a credit for having to drive a dirty vehicle!
ข้อเสีย: Absolutely nothing!
ข้อดี: The staff was super on-point. The car was new and clean.
ข้อเสีย: The dropoff process was pretty straightforward, but having never rented a car before, the after-hours dropoff was a little baffling until I called them.
ข้อดี: Drop off was super easy and very friendly, even at 5am!
I needed an AWD vehicle and received a Suburban, which was much larger than the Standard SUV that I had reserved. This ended up being very appreciated as it handled the heavy snowfall very well. Loved the heated seats, too!
ข้อเสีย: Pickup was a little slow. It took over 15 minutes before someone helped me.
ข้อดี: Easy Drop off
ข้อเสีย: Better communication on drop off procedures and signage and point of drop off.
Thanks
ข้อดี: Car was nice, clean and comfortable. Service was great and friendly.
ข้อเสีย: We did not inspect car thoroughly before leaving and damage was found on return.
Highly recommend
ข้อดี: Quick pick up and quick drop off. Friendly, polite employees.
ข้อเสีย: Nothing
The Good and the Not So Good
ข้อดี: Service by representatives was excellent.
ข้อเสีย: Exterior of car was not very clean. The seats inside were not comfortable.
Good experience
ข้อดี: Friendly agents. Prompt service even though they were busy during pickup on Friday evening.
ข้อดี: Friendly and efficient!
ข้อดี: new car, great condition, friendly staff
Some unnecessary confusion during pickup lowers rating
ข้อดี: The car we received was good, clean and met our needs well.
ข้อเสีย: When we arrived, they tried to give us a 15 passenger (hugh) vehicle in lieu of the 8 passenger vehicle we rented. At the last minute, the rep says he "forgot" about another option - an 8 passenger car that was wheat we had rented in the first place. Once we are on our way, all was good again.
ข้อดี: All the enterprise worker is very friendly
ข้อเสีย: The price too
ข้อดี: The pick up and return was quick and simple and the staff was friendly and helpful. Upon return I pointed out a spot on the rear seat where a prior occupant had dropped chocolate on the seat and they gave me a credit for having to drive a dirty vehicle!
ข้อเสีย: Absolutely nothing!
ข้อดี: The staff was super on-point. The car was new and clean.
ข้อเสีย: The dropoff process was pretty straightforward, but having never rented a car before, the after-hours dropoff was a little baffling until I called them.
ข้อดี: Drop off was super easy and very friendly, even at 5am!
I needed an AWD vehicle and received a Suburban, which was much larger than the Standard SUV that I had reserved. This ended up being very appreciated as it handled the heavy snowfall very well. Loved the heated seats, too!
ข้อเสีย: Pickup was a little slow. It took over 15 minutes before someone helped me.
ข้อดี: Easy Drop off
ข้อเสีย: Better communication on drop off procedures and signage and point of drop off.
Thanks
Highly recommend
ข้อดี: Quick pick up and quick drop off. Friendly, polite employees.
ข้อเสีย: Nothing
Good experience
ข้อดี: Friendly agents. Prompt service even though they were busy during pickup on Friday evening.
ข้อดี: Friendly and efficient!
ข้อดี: new car, great condition, friendly staff
ข้อดี: All the enterprise worker is very friendly
ข้อเสีย: The price too
ข้อดี: Car was nice, clean and comfortable. Service was great and friendly.
ข้อเสีย: We did not inspect car thoroughly before leaving and damage was found on return.
The Good and the Not So Good
ข้อดี: Service by representatives was excellent.
ข้อเสีย: Exterior of car was not very clean. The seats inside were not comfortable.
Some unnecessary confusion during pickup lowers rating
ข้อดี: The car we received was good, clean and met our needs well.
ข้อเสีย: When we arrived, they tried to give us a 15 passenger (hugh) vehicle in lieu of the 8 passenger vehicle we rented. At the last minute, the rep says he "forgot" about another option - an 8 passenger car that was wheat we had rented in the first place. Once we are on our way, all was good again.
วันจันทร์ | 08:00 - 23:30 |
วันอังคาร | 08:00 - 23:30 |
วันพุธ | 08:00 - 23:30 |
วันพฤหัสบดี | 08:00 - 23:30 |
วันศุกร์ | 08:00 - 23:30 |
วันเสาร์ | 08:00 - 23:30 |
วันอาทิตย์ | 08:00 - 23:30 |
ข้อดี: Nobody told me I needed a credit card to pick up my car with the rental agency, so I laid for my rental but never got to take the car because I didn’t bring a credit card with me
ข้อเสีย: You did not notify me that the insurance didn’t go through so I had no coverage and had to use my own personal I stand it was a business trip. That’s not acceptable.
ข้อดี: Staff was friendly and car was awesome
ข้อเสีย: Last time I order Compact or economy car and I get SUV it will be great if I get same car I ordered
ข้อดี: everything ok
ข้อเสีย: they did not mention wich sort of gasoline to put in so we could'nt make the full tank and they charge 100 dollars for it worthing 30 dollars
ข้อดี: Dropoff was easier than expected, especially since it was around 4 AM. A staff member was there to take the keys.
ข้อเสีย: Signage indicating where the pickup area is located within the garage could be a bit more obvious.
ข้อดี: In and out. Thank you very convenient
Hertz is one of the best...!
ข้อดี: They offered me an upgrade we could not refuse...! A convertible for the 4 days was perfect for the last few days of summer in Tahoe.
Hertz loaded on extra coverages without my approval
ข้อเสีย: I booked a Hertz rental car via a "special rate" of $394.91 through Kayak. I was then charged $881 - $486 dollars more than the rate. My contract was loaded up with every possible charge including:
- $192 damage waiver
- $131 liability insurance supplement
- $48 personal accident insurance
- $56 fuel purchase option
- $78 concession fee recovery
- $10 vehicle license fee
- $24 customer facility charge
I was not provided an opportunity by the agent to decline these coverages. And was not aware these had all been added to my contract until I returned the vehicle, moments before my return flight. When I called Hertz customer service, I was told that Hertz automatically matched my Kayak reservation to an old Hertz Gold Plus account (which I did not use to book this rental). And that 6-year old corporate account triggered all these extra charges.
The customer service rep would not refund my money paid for these extraneous charges. Nor would the customer service manager. Both said they would either refund $175 or nothing at all. So I'm stuck with paying an extra $311 for coverages that I did not request or approve. Both customer service reps blamed me for not catching Hertz mistake.
I have always thought of Hertz as the gold standard for rental cars. I was confident that when presented with Hertz own error, it would willingly refund my money for the erroneous charges in a professional manner. Instead, I was lectured as irresponsible and brushed off. I won't rent from Hertz again. They owe me $311 and an apology.
A Good Experience
ข้อดี: Pickup and drop off were simple and uneventful. The car was clean and brand new, with only a few hundred miles on the odometer. Rental was prepaid through KAYAK, so there were no surprises on costs.
ข้อเสีย: I can't think of anything that I didn't like about this rental.
Easy in Easy Out
ข้อดี: It was very simple to pick up the car and return it. Also, it was a very new clean car and drove well.
Very Happy
ข้อดี: Hertz price included taxes and all the staff was very friendly. The 3 day rate with a few extra hours was very competitive.
ข้อดี: Easy pick-up and drop-off, short lines, the agent was helpful and got us a lovely upgrade for a reasonable additional cost.
ข้อดี: Staff was friendly and car was awesome
ข้อเสีย: Last time I order Compact or economy car and I get SUV it will be great if I get same car I ordered
ข้อดี: Dropoff was easier than expected, especially since it was around 4 AM. A staff member was there to take the keys.
ข้อเสีย: Signage indicating where the pickup area is located within the garage could be a bit more obvious.
ข้อดี: In and out. Thank you very convenient
Hertz is one of the best...!
ข้อดี: They offered me an upgrade we could not refuse...! A convertible for the 4 days was perfect for the last few days of summer in Tahoe.
A Good Experience
ข้อดี: Pickup and drop off were simple and uneventful. The car was clean and brand new, with only a few hundred miles on the odometer. Rental was prepaid through KAYAK, so there were no surprises on costs.
ข้อเสีย: I can't think of anything that I didn't like about this rental.
Easy in Easy Out
ข้อดี: It was very simple to pick up the car and return it. Also, it was a very new clean car and drove well.
Very Happy
ข้อดี: Hertz price included taxes and all the staff was very friendly. The 3 day rate with a few extra hours was very competitive.
ข้อดี: Easy pick-up and drop-off, short lines, the agent was helpful and got us a lovely upgrade for a reasonable additional cost.
ข้อดี: Nobody told me I needed a credit card to pick up my car with the rental agency, so I laid for my rental but never got to take the car because I didn’t bring a credit card with me
ข้อเสีย: You did not notify me that the insurance didn’t go through so I had no coverage and had to use my own personal I stand it was a business trip. That’s not acceptable.
Hertz loaded on extra coverages without my approval
ข้อเสีย: I booked a Hertz rental car via a "special rate" of $394.91 through Kayak. I was then charged $881 - $486 dollars more than the rate. My contract was loaded up with every possible charge including:
- $192 damage waiver
- $131 liability insurance supplement
- $48 personal accident insurance
- $56 fuel purchase option
- $78 concession fee recovery
- $10 vehicle license fee
- $24 customer facility charge
I was not provided an opportunity by the agent to decline these coverages. And was not aware these had all been added to my contract until I returned the vehicle, moments before my return flight. When I called Hertz customer service, I was told that Hertz automatically matched my Kayak reservation to an old Hertz Gold Plus account (which I did not use to book this rental). And that 6-year old corporate account triggered all these extra charges.
The customer service rep would not refund my money paid for these extraneous charges. Nor would the customer service manager. Both said they would either refund $175 or nothing at all. So I'm stuck with paying an extra $311 for coverages that I did not request or approve. Both customer service reps blamed me for not catching Hertz mistake.
I have always thought of Hertz as the gold standard for rental cars. I was confident that when presented with Hertz own error, it would willingly refund my money for the erroneous charges in a professional manner. Instead, I was lectured as irresponsible and brushed off. I won't rent from Hertz again. They owe me $311 and an apology.
วันจันทร์ | 08:00 - 23:30 |
วันอังคาร | 08:00 - 23:30 |
วันพุธ | 08:00 - 23:30 |
วันพฤหัสบดี | 08:00 - 23:30 |
วันศุกร์ | 08:00 - 23:30 |
วันเสาร์ | 08:00 - 23:30 |
วันอาทิตย์ | 08:00 - 23:30 |
ข้อเสีย: I wasn’t explicitly told I would be paying twice as much since I was a driver under 25. Because of the time of my reservation and when I was made aware of this, I had no other option except to accept the additional charges.
ข้อเสีย: Open earlier. Process faster.
ข้อดี: No refunds
ข้อดี: Car Rental was close to terminal, got a small SUV Nissan Rogue for a super reasonable price.
ข้อเสีย: Wish all car rental experiences could be like this. I've had hidden fees that were more than the car rental cost. This one was the price quoted online.
ข้อดี: The price of the car was low, as the accommodations were what I wanted. Moreover, the drop off/pick up was straightforward.
ข้อเสีย: I think that directions to picking up the car should have been more evident, and larger signs are to be used to identify the spot where the car is parked. Other than that, the whole experience has been wonderful.
ข้อดี: can someone call me to discuss
i was treated unfairly
ข้อเสีย: the return was a disaster
please call
need to solve
ข้อเสีย: Everything was great.
ข้อดี: Yes the staff at pick up gladly worked through the 3 multiple bookings I had made, one a repeat, and a third for a different larger vehicle. They were able to provide either vehicle without issue, cancelling the other reservations, again without issue. I really appreciated it, where someone else may have given me a hard time about it. The representative at the counter was able to take care of everything efficiently and with all decision making capabilities available to him.
ข้อเสีย: You know, there were a number of people in line during this COVID-19 time with likely consolidation of service counters and the recent parent company Hertz news, but I thought they worked the situation well, giving the customers in front of them their undivided attention. I thought it was respectful customer service for which they should be proud.
ข้อดี: Price adjustment was made as promised.
ข้อเสีย: The check in process.
ข้อเสีย: Please let people know about the “young drivers” fees if you are under a certain age. The rental ended up being 150$ extra
ข้อเสีย: Nothing comes to mind
ข้อดี: Easy Peasy
ข้อเสีย: Wished weekends weren’t more in price but over all great
ข้อดี: Car Rental was close to terminal, got a small SUV Nissan Rogue for a super reasonable price.
ข้อเสีย: Wish all car rental experiences could be like this. I've had hidden fees that were more than the car rental cost. This one was the price quoted online.
ข้อดี: The price of the car was low, as the accommodations were what I wanted. Moreover, the drop off/pick up was straightforward.
ข้อเสีย: I think that directions to picking up the car should have been more evident, and larger signs are to be used to identify the spot where the car is parked. Other than that, the whole experience has been wonderful.
ข้อเสีย: Everything was great.
ข้อดี: Yes the staff at pick up gladly worked through the 3 multiple bookings I had made, one a repeat, and a third for a different larger vehicle. They were able to provide either vehicle without issue, cancelling the other reservations, again without issue. I really appreciated it, where someone else may have given me a hard time about it. The representative at the counter was able to take care of everything efficiently and with all decision making capabilities available to him.
ข้อเสีย: You know, there were a number of people in line during this COVID-19 time with likely consolidation of service counters and the recent parent company Hertz news, but I thought they worked the situation well, giving the customers in front of them their undivided attention. I thought it was respectful customer service for which they should be proud.
ข้อเสีย: Nothing comes to mind
ข้อดี: Easy Peasy
ข้อเสีย: Wished weekends weren’t more in price but over all great
ข้อเสีย: I wasn’t explicitly told I would be paying twice as much since I was a driver under 25. Because of the time of my reservation and when I was made aware of this, I had no other option except to accept the additional charges.
ข้อดี: No refunds
ข้อดี: can someone call me to discuss
i was treated unfairly
ข้อเสีย: the return was a disaster
please call
need to solve
ข้อดี: Price adjustment was made as promised.
ข้อเสีย: The check in process.
ข้อเสีย: Please let people know about the “young drivers” fees if you are under a certain age. The rental ended up being 150$ extra
วันจันทร์ | 08:00 - 23:30 |
วันอังคาร | 08:00 - 23:30 |
วันพุธ | 08:00 - 23:30 |
วันพฤหัสบดี | 08:00 - 23:30 |
วันศุกร์ | 08:00 - 23:30 |
วันเสาร์ | 08:00 - 23:30 |
วันอาทิตย์ | 08:00 - 23:30 |
ข้อดี: Better mileage than expected
ข้อเสีย: Pick up: disaster. Despite having RESERVED a mini-van class car, there was none available when I arrived. What's the point of a reservation? Instead they "upgraded" me to a CRV, which has half the storage space. Extremely unhappy because I planned to move across the country in the larger car, not a tiny CRV.
ข้อดี: Everything with the exception of below.
ข้อเสีย: Only two counters open and had to wait 45 minutes just to get to a counter.
ข้อเสีย: I tried canceling this booking less than 24 hours after paying, due to the California wildfires. I was told I could cancel since it hadn’t been 24 hours yet, but weeks have gone by and not one worker is willing to help issue a refund...
ข้อดี: The staff was friendly and the car was fine
ข้อเสีย: Allow a customer to cancel a reservation that is no longer needed
ข้อเสีย: I booked and paid for this car. Had to change my trip due to COVID and could not change or modify do I lisf th Ed money I put down when I cancelled. In what way was this okay. Will NEVER NEVER NEVER book with Thrifty again. Money mongrels.
ข้อดี: friendly staff, easy pick up
ข้อดี: The staff and car and process was great
ข้อเสีย: I was charged twice. Once at booking and then when I picked up the car
ข้อดี: Very good return person
ข้อดี: I didn"t like it
ข้อเสีย: it needs service improvement
ข้อเสีย: More American manufacturers
ข้อดี: Nothing
ข้อเสีย: Everything can be done better. COMPLETE SCAM
ข้อดี: Drop-off was easy and quick.
ข้อเสีย: Car warning light for low tire pressure came on within 10 minutes of leaving airport. No instruction on car features provided. Had to put air into tire several times.
ข้อดี: Better mileage than expected
ข้อเสีย: Pick up: disaster. Despite having RESERVED a mini-van class car, there was none available when I arrived. What's the point of a reservation? Instead they "upgraded" me to a CRV, which has half the storage space. Extremely unhappy because I planned to move across the country in the larger car, not a tiny CRV.
ข้อดี: Everything with the exception of below.
ข้อเสีย: Only two counters open and had to wait 45 minutes just to get to a counter.
ข้อดี: The staff was friendly and the car was fine
ข้อเสีย: Allow a customer to cancel a reservation that is no longer needed
ข้อดี: The staff and car and process was great
ข้อเสีย: I was charged twice. Once at booking and then when I picked up the car
ข้อเสีย: I tried canceling this booking less than 24 hours after paying, due to the California wildfires. I was told I could cancel since it hadn’t been 24 hours yet, but weeks have gone by and not one worker is willing to help issue a refund...
ข้อเสีย: I booked and paid for this car. Had to change my trip due to COVID and could not change or modify do I lisf th Ed money I put down when I cancelled. In what way was this okay. Will NEVER NEVER NEVER book with Thrifty again. Money mongrels.
ข้อดี: I didn"t like it
ข้อเสีย: it needs service improvement
ข้อดี: Nothing
ข้อเสีย: Everything can be done better. COMPLETE SCAM
ข้อดี: Drop-off was easy and quick.
ข้อเสีย: Car warning light for low tire pressure came on within 10 minutes of leaving airport. No instruction on car features provided. Had to put air into tire several times.
วันจันทร์ | 07:00 - 23:00 |
วันอังคาร | 07:00 - 23:00 |
วันพุธ | 07:00 - 23:00 |
วันพฤหัสบดี | 07:00 - 23:00 |
วันศุกร์ | 07:00 - 23:00 |
วันเสาร์ | 07:00 - 23:00 |
วันอาทิตย์ | 07:00 - 23:00 |
ข้อเสีย: !27.00 for a compact SUV was a bit pricey in my opinion
ข้อดี: Fast and smooth
ข้อเสีย: There was a ding in the windshield when I picked it up. I had to fill out paperwork on that chip when I returned the car.
ข้อดี: Clean car, very comfortable.
ข้อเสีย: Pick up line was a bit long.
ข้อเสีย: It was good
ข้อเสีย: Staff recommended a switch to AWD. Price went from about $ 250 to $950.
ข้อเสีย: Waited over an hour to pick up because only 2 employees were working to help customers from Budget and Avis. One of the employees was also helping the ‘fast track’ line. Poor management.
ข้อดี: Pick up staff was pleasant
ข้อเสีย: Get rid of the hidden fees!! Nobody likes hidden fees. Nobody! Just tell us what the real price is online.
ข้อเสีย: Horrible service, challenging return
ข้อดี: Drop off at lake tahoe was expensive, but worth it.
ข้อเสีย: Unknowledgable staff - did not know drop off hours for lake tahoe location. They were sure I could drop it off anytime before 8am the next day, but 5pm was the latest
ข้อเสีย: I reserved a 4WD SUV with snow tires so I could drive to Tahoe through a blizzard. Budget didn't have one available. So I went next door to Hertz. Never use Budget again.
ข้อดี: friendly staff
ข้อเสีย: they don't answer the phone at the reno location. there is no manual in the car. beware that there is an early drop off fee. thank goodness i read the fine print. before renting i called budget and was assured the SUV;s were AWD only to find out at check in they weren't, adding another $500.
ข้อดี: the staff was very friendly
ข้อเสีย: i called budget before i rented the car to make sure the small SUV's were AWD and was assured they were, only to find out on check in they weren't so there was another $500 added to my rental fee. beware of early return fees. also they don't answer the phone at the reno airport location.
ข้อเสีย: !27.00 for a compact SUV was a bit pricey in my opinion
ข้อดี: Fast and smooth
ข้อเสีย: There was a ding in the windshield when I picked it up. I had to fill out paperwork on that chip when I returned the car.
ข้อดี: Clean car, very comfortable.
ข้อเสีย: Pick up line was a bit long.
ข้อดี: Drop off at lake tahoe was expensive, but worth it.
ข้อเสีย: Unknowledgable staff - did not know drop off hours for lake tahoe location. They were sure I could drop it off anytime before 8am the next day, but 5pm was the latest
ข้อเสีย: Waited over an hour to pick up because only 2 employees were working to help customers from Budget and Avis. One of the employees was also helping the ‘fast track’ line. Poor management.
ข้อดี: Pick up staff was pleasant
ข้อเสีย: Get rid of the hidden fees!! Nobody likes hidden fees. Nobody! Just tell us what the real price is online.
ข้อเสีย: Horrible service, challenging return
ข้อเสีย: I reserved a 4WD SUV with snow tires so I could drive to Tahoe through a blizzard. Budget didn't have one available. So I went next door to Hertz. Never use Budget again.
ข้อดี: friendly staff
ข้อเสีย: they don't answer the phone at the reno location. there is no manual in the car. beware that there is an early drop off fee. thank goodness i read the fine print. before renting i called budget and was assured the SUV;s were AWD only to find out at check in they weren't, adding another $500.
ข้อดี: the staff was very friendly
ข้อเสีย: i called budget before i rented the car to make sure the small SUV's were AWD and was assured they were, only to find out on check in they weren't so there was another $500 added to my rental fee. beware of early return fees. also they don't answer the phone at the reno airport location.
วันจันทร์ | 05:00 - 23:00 |
วันอังคาร | 05:00 - 23:00 |
วันพุธ | 05:00 - 23:00 |
วันพฤหัสบดี | 05:00 - 23:00 |
วันศุกร์ | 05:00 - 23:00 |
วันเสาร์ | 07:00 - 23:00 |
วันอาทิตย์ | 07:00 - 23:00 |
ข้อดี: Yes very much so!
ข้อเสีย: Place has seen better days...
ข้อดี: Pickup and dropoff were very easy
ข้อเสีย: Communication about the location of pickup desk
ข้อดี: Friendly staff, knowledgeable
ข้อเสีย: N/a
ข้อเสีย: my rental car was NOT clean. skum on exterior of windows; inside not thoroughly vacuumed. hey RAC agencies ....those scenters you leave in cars don't overcome a lousy cleaning job
ข้อดี: Friendly staff, fast service
ข้อเสีย: Nothing
ข้อดี: Excellent price on short notice, plus I was upgraded for no extra charge.
ข้อเสีย: They seemed understaffed.
ข้อดี: Easy in and out. No bullying of extra insurance or their gas!
ข้อดี: The staff was friendly and the car was clean.
ข้อดี: Easy pick up and drop off and the staff was extremely friendly,
ข้อเสีย: Maybe more options for the cars.
ข้อดี: Ease of process checking out and back in
ข้อดี: Clean maintained car
ข้อเสีย: We couldn’t drop the car at the airport had to drop it off sight
ข้อดี: Good price. Problem was they rented me a front wheel drive car to go into the mountains in February. I was sliding around quite a bit and with the 'anti slip' feature almost got stuck a couple of times. Unfortunately on the last night there was a winter storm and I could no longer drive the car.
ข้อเสีย: When I had to call road side assistance several times to setup a tow I really had some bad experiences with their customer service. There was no empathy for my situation and if I didn't call back several times the car would still be in the garage...
ข้อดี: Yes very much so!
ข้อเสีย: Place has seen better days...
ข้อดี: Pickup and dropoff were very easy
ข้อเสีย: Communication about the location of pickup desk
ข้อดี: Friendly staff, knowledgeable
ข้อเสีย: N/a
ข้อเสีย: my rental car was NOT clean. skum on exterior of windows; inside not thoroughly vacuumed. hey RAC agencies ....those scenters you leave in cars don't overcome a lousy cleaning job
ข้อดี: Friendly staff, fast service
ข้อเสีย: Nothing
ข้อดี: Excellent price on short notice, plus I was upgraded for no extra charge.
ข้อเสีย: They seemed understaffed.
ข้อดี: Easy in and out. No bullying of extra insurance or their gas!
ข้อดี: The staff was friendly and the car was clean.
ข้อดี: Easy pick up and drop off and the staff was extremely friendly,
ข้อเสีย: Maybe more options for the cars.
ข้อดี: Ease of process checking out and back in
ข้อดี: Clean maintained car
ข้อเสีย: We couldn’t drop the car at the airport had to drop it off sight
ข้อดี: Good price. Problem was they rented me a front wheel drive car to go into the mountains in February. I was sliding around quite a bit and with the 'anti slip' feature almost got stuck a couple of times. Unfortunately on the last night there was a winter storm and I could no longer drive the car.
ข้อเสีย: When I had to call road side assistance several times to setup a tow I really had some bad experiences with their customer service. There was no empathy for my situation and if I didn't call back several times the car would still be in the garage...
วันจันทร์ | 07:00 - 23:00 |
วันอังคาร | 07:00 - 23:00 |
วันพุธ | 07:00 - 23:00 |
วันพฤหัสบดี | 07:00 - 23:00 |
วันศุกร์ | 07:00 - 23:00 |
วันเสาร์ | 07:00 - 23:00 |
วันอาทิตย์ | 07:00 - 23:00 |
ข้อดี: We rented a convertible for my son's graduation since it was a drive through due to covid. And we're going to cruise around town and just enjoy the day. I rented the convertible weeks before. We get there the day of graduation and the gal proceeds to tell us there are NONE avaliable. I was so upset for him since this end of the school year was such a bummer. It was just a huge let down.
ข้อดี: Rental agent helped me to rent at another company, she was incredibly helpful and accommodating
ข้อเสีย: Would not rent to me because I only had debit cards, no credit card
ข้อดี: Drop off was fine.
ข้อเสีย: Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.
ข้อดี: The process was super easy
ข้อเสีย: Picking up the vehicle took about 40 minutes which seems a bit too long.
Seemed understaffed at pickup, and under-equipped at return
ข้อดี: Employees were friendly and courteous.
ข้อเสีย: At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.
Cindy is the greatest
ข้อดี: My Avis agent in Reno, Cindy went above and beyond to make my experience perfect. She helped me find the best car for my needs and made sure I had all I needed and More.
ข้อดี: That they refunded part of our $
ข้อเสีย: The agent who rented us the vehicle was not knowledgable about the care or what we as a customer needed. She flat out lied to us. The vehicle was horrible smelling; so much so I put my jacket on the back seat and it smelled so bad I had to plastic baggy it to pack in my suitcase and was without a jacket. We drove around in freezing temps with the windows down because it was so bad, for the 3-4 days we had it. I febreezed it and they didn't even help!
The entire experience was bad. They refunded part of our $ but doesn't make up for having to go to my own wedding in a smelly dress and jacket. Won't rent from them again. Totally ruined my trip.
ข้อดี: The process was super easy
Cindy is the greatest
ข้อดี: My Avis agent in Reno, Cindy went above and beyond to make my experience perfect. She helped me find the best car for my needs and made sure I had all I needed and More.
ข้อดี: We rented a convertible for my son's graduation since it was a drive through due to covid. And we're going to cruise around town and just enjoy the day. I rented the convertible weeks before. We get there the day of graduation and the gal proceeds to tell us there are NONE avaliable. I was so upset for him since this end of the school year was such a bummer. It was just a huge let down.
ข้อดี: Rental agent helped me to rent at another company, she was incredibly helpful and accommodating
ข้อเสีย: Would not rent to me because I only had debit cards, no credit card
ข้อดี: Drop off was fine.
ข้อเสีย: Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.
ข้อเสีย: Picking up the vehicle took about 40 minutes which seems a bit too long.
Seemed understaffed at pickup, and under-equipped at return
ข้อดี: Employees were friendly and courteous.
ข้อเสีย: At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.
ข้อดี: That they refunded part of our $
ข้อเสีย: The agent who rented us the vehicle was not knowledgable about the care or what we as a customer needed. She flat out lied to us. The vehicle was horrible smelling; so much so I put my jacket on the back seat and it smelled so bad I had to plastic baggy it to pack in my suitcase and was without a jacket. We drove around in freezing temps with the windows down because it was so bad, for the 3-4 days we had it. I febreezed it and they didn't even help!
The entire experience was bad. They refunded part of our $ but doesn't make up for having to go to my own wedding in a smelly dress and jacket. Won't rent from them again. Totally ruined my trip.
วันจันทร์ | 00:01 - 23:59 |
วันอังคาร | 00:01 - 23:59 |
วันพุธ | 00:01 - 23:59 |
วันพฤหัสบดี | 00:01 - 23:59 |
วันศุกร์ | 00:01 - 23:59 |
วันเสาร์ | 00:01 - 23:59 |
วันอาทิตย์ |
ประเภทรถเช่ายอดนิยม | อีโคโนมี่ |
---|
ตามคะแนนและรีวิวจากผู้ใช้จริงบน KAYAK บริษัทรถเช่าที่ดีที่สุดใน สนามบิน เรโน คือ Alamo (9.1, 249 รีวิว), Enterprise (9.1, 58 รีวิว) และ Hertz (8.5, 162 รีวิว)
บริษัทรถเช่าที่ให้บริการรถรับส่งหรือบริการรับรถจาก สนามบิน เรโน ไปยังสถานที่ตั้งนอกสนามบินคือ Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, Rent-A-Wreck และ Thrifty