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ข้อดี: Comfortable seats and service
ข้อเสีย: Food could have been bit better.
ข้อดี: Vistara ground staff is not very helpful
ข้อเสีย: Vistara ground staff is not very helpful in resolving the problem of my baggage in three days
ข้อดี: very welcoming and responsive
ข้อเสีย: avoid last-minute gate changes
ข้อดี: Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating.
ข้อเสีย: Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal.
ข้อดี: Nothing at all.
ข้อเสีย: The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station.
ข้อดี: The crew was amazing, polite and efficient
ข้อเสีย: Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on
ข้อดี: Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines.
ข้อเสีย: Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class.
ข้อเสีย: Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert
ข้อดี: The food and crew on board are good
ข้อเสีย: Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk.
ข้อดี: Nice crew with good ambience
ข้อเสีย: Online all food options, though it's a small flight with no hot food served!
ข้อดี: Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance
ข้อเสีย: Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me
ข้อดี: Service was nice. Crew was friendly
ข้อเสีย: Allow for free updrades
ข้อดี: The flight was on time. The overall experience was good. Would love to travel with them again.
ข้อดี: Not at all
ข้อดี: Very good crew
ข้อดี: All was okay and easy.
ข้อเสีย: We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task.
ข้อดี: It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)
ข้อเสีย: Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion.
ข้อเสีย: I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience
ข้อดี: Super professional and kind crew. Food was good. Overall, a fantastic flight.
Best and very professional airline that India has seen in long time
ข้อดี: I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance).
ข้อเสีย: The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information.
ข้อเสีย: Staff rude from check in to the cabin staff. No comparison to Mid East air lines.
ข้อดี: The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy
ข้อเสีย: The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher
ข้อดี: Baggage policy is good
ข้อเสีย: They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage.
A five star service.
ข้อดี: The air hostesses were very warm and friendly.
ข้อดี: Service was good
ข้อเสีย: Flight was delay that was not good
ข้อดี: everything went smoothly.. good service, good food