ข้อดี: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism. ข้อเสีย: Entertainment was limited.
Efficency not a priorityข้อเสีย: No vegetarian option
Bad boarding procedures, no one gets direction and it was very slow
Needs room for improvement ข้อดี: The crew members are very polite and professional ข้อเสีย: The food is not very nice, the drink is don’t taste so great either . The airline seats are too small
ข้อดี: Friendly service
Comfortable flight despite rerouting ข้อดี: Food and free WiFi. Ample seating space. ข้อเสีย: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled
Great flights but poor on ground facilities.ข้อดี: Planes were great and flight crew excellent.
Great flights but poor on ground facilities.ข้อดี: Planes were great and flight crew excellent.ข้อเสีย: On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip.
Checked my bag to Johannesburgข้อดี: the flight got me to Gaborone on Monday morningข้อเสีย: Person in Kigali checked my bag to Johannesburg, not Gaborone. Flight was delayed one hour. Slept on a chair in Johannesburg airport for three hours.
Wonderful experience - much better than expectedข้อดี: Very professional - gave us a good meal - although flight was a little more than an hour.
Will recommend to friendsข้อเสีย: Service & good landing
ข้อดี: Free wifibat the airport and the charging stations