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ข้อเสีย: Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be.
ข้อดี: Small seats
ข้อเสีย: Flight overcrowded
ข้อเสีย: Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns.
ข้อเสีย: To add food and to patk the plane at the linkway
ข้อดี: Everything. Food was amazing, crew was very courteous.
ข้อดี: It was a direct flight to my destination
ข้อเสีย: Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure
ข้อเสีย: Too little leg room
ข้อเสีย: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then?
The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.
ข้อดี: All was great and on time
ข้อดี: fast trip, clean plane
ข้อเสีย: Was a bit different to get on a bus to take you to the actual plane
ข้อเสีย: 6 hours delay !!!!
ข้อดี: Nothing. Bulgarian Airlines is a fifth world company!
ข้อเสีย: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
ข้อเสีย: Flight was two hour delayed and I missed my connection
ข้อดี: The chocolate was great!
ข้อเสีย: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
ข้อดี: Not much.
ข้อเสีย: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
ข้อเสีย: There was delay of 2 hours with any notice.
ข้อดี: They didn't cram us into the transport vehicle like sardines
ข้อเสีย: We need special assistance for my wife boarding the plane and didn't get it from Airline
ข้อเสีย: The plane smelt
ข้อดี: Great polite and pleasant crew.
ข้อเสีย: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
ข้อเสีย: I get my luggage two days later.
ข้อดี: food was ok
ข้อเสีย: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
ข้อเสีย: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
ข้อดี: Crew very friendly & helpful
ข้อเสีย: My bag did not arrive. Was not transferred from Amsterdam.
ข้อดี: Quick flight, arrived just on time
ข้อเสีย: Very small space between the rows
ข้อดี: Flight crew was kind and helpful, flight arrived on time
ข้อเสีย: Boarding was slow, could improve onboard services
ข้อดี: Very good price and all went smoothly and on time.
ข้อเสีย: Having to walk to and from the plane and use a bus (no jetways)..
Being treated like cargo
ข้อเสีย: My luggage was lost.
ข้อเสีย: My luggage is lost.
Missed the flight and money were not returned according to the insuran
ข้อเสีย: Missed the flight and company didnt returned the money according to insurance.
ข้อเสีย: Too small place for legs in the cabin for such a long flight. Very uncomfortable
Good experience on an empty plane
ข้อดี: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
ข้อเสีย: Uncomfortable weared off seats and no entertainment system.
ข้อดี: The sandwich looked dry, but was actually very good.
ข้อเสีย: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
ข้อเสีย: I dident get my luggage
ข้อเสีย: Flight delayed with 40 minutes
Very small seats
ข้อเสีย: Poor food no entertainment
Flight delayed, seat spacing minimal
ข้อเสีย: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
ข้อเสีย: Flight has delay of 50min - technical problem. I missed other my flights
Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
ข้อดี: Once on board we flu fast
ข้อเสีย: The flight was delayed by over 2 hours and no information was given at all.
ข้อเสีย: Flight was delayed two and half hours and then stupid excusing.
ข้อดี: Horrible. Don't book with this ariline.
ข้อเสีย: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
ข้อเสีย: The food was tasteless
I took vegetarian meal. No salt and pepper and was not good
Boarding took time! Staff at the gate not so nice
ข้อดี: It was an excellent flight experience.
ข้อเสีย: Improve the sandwich?
ข้อดี: The flight got me to my destination safely and on time
ข้อเสีย: Security and lack of snacks/drinks on the flight
ข้อดี: Got me to my destination safely and on time
12 hr delay, no updates, poor communication
ข้อเสีย: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
Short flight to Burgas
ข้อดี: The crew was friendly, the plane was cool.
ข้อดี: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
ข้อเสีย: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
ข้อดี: They were on time, free drink and foot no chargebo
ข้อเสีย: No movie screen
The flight was late
ข้อดี: The crew was very nice.
ข้อเสีย: The check in started late, the gate was changed, the flight was late by more than an hour.
ข้อเสีย: Overall cleanliness of the cabin was very poor.
ข้อดี: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
ข้อเสีย: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
ข้อดี: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
ข้อดี: On time and nice crew
ข้อดี: On time departure and arrival. Friendly service.
ข้อดี: Check in was very fast and easy, crew was very nice and helpful
Delayed take off
ข้อดี: They serve you a dandwich and water.
ข้อเสีย: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!