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ข้อดี: The seat was comfortable.
ข้อเสีย: All my cards got declined!!! I couldn’t board on the plain. I almost missed my flight. Worst experience of my life.
ข้อดี: Non-stop flights from YYZ to MCO and vice versa
ข้อเสีย: No snacks Poor entertainment They weigh all hand carry items even backpacks No web check-in therefore no free seat selection
ข้อดี: Friendly crew, efficient operation.
ข้อเสีย: No phone chargers, tight seating, not obvious how to raise arm rests, second movie was very dumb ( bird watching).
ข้อดี: Very pleasant flight.
6am flight took off at 8:30!!
ข้อดี: The price
ข้อเสีย: The carry on limits. 5kg?!?
If you have other options, entertain them.
ข้อดี: Staff in Antigua were friendly and helpful.
ข้อเสีย: Flight delay - but I didn't get a notice before arriving to the airport. I was offered expressed check-in since my luggage was lost on my arrival, but by the time they identified me to do so, it didn't make much difference in terms of my wait time. No gate arranged/available on arrival to Toronto, so we waited even longer again on the flight.
If you have other options - entertain them.
ข้อเสีย: Disorganized lines & boarding. Lost my baggage to due the previous issue. Planes feel very "economy" - cheap view screens, poor economy, many people couldn't fit in the seats (haven't seen that in years). Not even a cookie for a snack.
FLIGHT CHANGED LAST MINUTE - DIRECT TO NON DIRECT
ข้อเสีย: Our flight changed without warning 2 weeks before from a direct flight to a non-direct flight. Unable to get money back for upgrade or flight.
Okay flight, 50 min boarding delay and no notice given
ข้อดี: Direct flight, staff was courteous, priority checkin was worth it. Also the activity paid on the flight "dolphin encounter" was worh it.
ข้อเสีย: Boarding delay of 50 min with no notice. We could have taken the kids to the restroom earlier, however we kept waiting as we thought that we'll board any minute. Aircraft looked dated, seats not too comfortable.
Always a hit!
ข้อดี: Great flight. Smooth and comfortable!
ข้อเสีย: Entertainment system needs updating
ข้อเสีย: Small Seating. Unable to pre-check in.
The fliight was late by over 8 hours
ข้อดี: I got to come back home! The fly was delayed due to a technical issue that required a part to be sourced. Unfortunately, the part was not available in the local shop (YVR-Vancouver) Instead they had to fly the part to be replaced from (YYZ-Toronto) The good fortune for us is that the hotel did allow us to use their facilities and enjoy their F&B all with the exception of a room to lay. They allowed pools and lounge chairs which is just as well. I am not trying to be critical but have the delayed occur while we were at the Airport-It would have been a killer way to close a vacation! Check-in agent was superb. She was very helpful and understanding and really a super star
ข้อเสีย: Lack of information by local agents either by the design or just by being left in the dark. The Airport staff was not knowledgeable either they were very sympathetic and accommodating (more so than the Nexus-Local Agents) I am sure is beyond their power and is not something they have power or control over. It was bad luck! I would hate to be the incoming passengers as it meant they lost a whole afternoon.
ข้อดี: First check-in luggage is free
ข้อเสีย: No free snacks
ข้อเสีย: Baggage should be included in the price. You should be able to choose your seats and preboard on the internet.
Cash grab for Carry-ons!
ข้อดี: I liked sitting by the Emergency exit so I had more legroom.
ข้อเสีย: Did not like the small bag allowance for carry on and the fact that we were charged an extra $25 because our carry-ones were over 5 kilos. That is a ridiculously small allowance and just a cash grab for the airline!
ข้อดี: Cheap fast on time seats tight but comfy
ข้อเสีย: Rare smiles from sun wings employer waited until 2 hours before flights departure before the employees were at the airfport for checking really tight seats
ข้อดี: Inflight staff very courteous
ข้อเสีย: Flight arrived late
Terrible flight with no leg room.
ข้อดี: At least my travel companions were lovely.
ข้อเสีย: Limited food options Snotty cabin crew service Terribly organized luggage carousel pick up- with 4 flights on the same carousel Movie terrible and not turned on until halfway through flight Ground crew in toronto useless
ข้อเสีย: They only take credit cards for payment. No debit or cash.
ข้อดี: On time, comfortable and direct
ข้อเสีย: the flight was 1.5 hours late in departing and there was no information provided regarding the delay
ข้อเสีย: Lots of confusion for seat selection
ข้อเสีย: There was almost a 1 hour delay in boarding...there was no annoucement was so ever as to delay time frame expexted to board etc.Explanation was given when on the plane.
ข้อดี: Great crew.
ข้อเสีย: Audio didn't work very well
ข้อดี: The check in process was wildly understaffed, which caused our flight to take off over an hour late. The staff allowed a severely intoxicated man on the plane, and wasted our time reseating him to the front, and allowing another man to get off the plane. The staff also did not quiet down outrageously loud passengers, and spent about half an hour confusing them about where their carry in luggage had to go.
Worst customer service from incoming crew
ข้อดี: The crew welcoming passengers misdirected me and my mom a number of times. It took a completely different staff member to intervene just to let the crew of 6-7 allow me to use a POS terminal to print off my tickets. Following this, I was sent to various gates where the gate-keepers restricted me from access.
ข้อเสีย: I normally take other airlines. The other airlines offer my mom who is a fragile senior citizens the opportunity to be in a wheelchair and given some kind of help. I am appalled by the staff that AM who had boundless determination to treat us as though we were not paying customers as they barricaded the POS terminals. It is appalling that because of these 6-7 people who were there bright and early (just as we were), that the airport later descended into chaos. My point is that their outrageous carelessness (on December 20th) brought greater problems to the flights that could have been avoided. Beyond myself or my mom who should be prioritized given her condition, were treated like cattle and perhaps were deliberately sent to walk around the airport aimlessly. This is a bad reflection on Sunwing.
ข้อดี: Chrckin terminals broke. The baggage handling did t work The flight was 3 hrs late They lost my bags