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ข้อดี: Comfortable seats
ข้อเสีย: Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?
ข้อดี: The seat was comfortable enough.
ข้อเสีย: Boarding is disorganized. Food wasn’t heated properly so the fish just had coagulated oil coating it.
ข้อดี: Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!
ข้อเสีย: Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite.
ข้อดี: Everything was on time.
ข้อเสีย: Entertainment and especially food
ข้อดี: Crew pelayanan bagus
ข้อเสีย: TV nya mati. Turun di tengah parkiran, naik bis.
ข้อดี: Crew is professional
ข้อเสีย: The interior in the air craft need seriously to be refreshed.
ข้อเสีย: I had gotten two tickets.I didn't book two tickets for one
trip.Please give me back my money.
ข้อดี: The plane was 3 +3 so it was small. The flight crew were sweet.
ข้อเสีย: The movies were limited,. There was no vegetarian option, only meat. The food was pretty basic and pretty bland.
ข้อดี: Crew was great
ข้อดี: The crew did a great job, seats were ok
ข้อเสีย: the food was not eatable
ข้อเสีย: Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport.
ข้อดี: Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!
ข้อดี: Crew was better
ข้อเสีย: Improve food quality. Garuda is moving backward in quality of food.
ข้อเสีย: Food can be better.
ข้อเสีย: It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times.
ข้อดี: Crews are friendly
ข้อเสีย: Delays should be reduced
ข้อดี: Food was nice
ข้อเสีย: Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate.
ข้อดี: Big plane, excellent entertainment on seat, excellent food, nice crews.
ข้อเสีย: Passengers with children & elderlies should be boarded first for priority, for strict implementation.
ข้อเสีย: Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport.
ข้อดี: Crew was good on flight and food was delicious.
ข้อเสีย: Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from
ข้อเสีย: It was ok
ข้อดี: The snacks, staffs and the seat were amazing. Garuda never fail me.
ข้อดี: The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful.
ข้อเสีย: Phone check-in until 1 hr before departure would’ve been helpful.
ข้อดี: Seating was comfortable.
ข้อเสีย: Different selection of food.
ข้อเสีย: New Aircraft with more seating space
ข้อดี: The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!
ข้อดี: Comfortable seat and very welcoming crew. It was an hour and half flight and received a delicious snack, water and personal entertainment.
ข้อดี: On time, clean aircraft
ข้อดี: Everything was good
ข้อเสีย: Baggage claim in Bali very slow
ข้อเสีย: Flight was rescheduled 2 1/2 hours later at last minute, with no opportunity to reschedule to an earlier flight. I needed to catch an early morning flight from Jakarta the next morning, meaning I got only 3 hours of sleep at my hotel instead of over 5 hours.
ข้อดี: On time smooth flight
ข้อดี: The crew was super nice and I felt comfortable during the 6h flight
ข้อดี: Crew always polite
ข้อดี: The cabin crew was great!
ข้อดี: Flight was not full. Had open seats around me so it was comfortable.
ข้อเสีย: Food. Red eye flight served a very low quality snack upon takeoff. Breakfast before landing was a little better.
ข้อเสีย: Since I had to cancel the flight due to personal problems at home, it would have been better if you hadn’t reminded me of the missed opportunity by asking me to review said flight. This has caused me emotional stress.
ข้อเสีย: Keep going with the excellent job, Garuda
ข้อเสีย: Too cold in the aircraft !! So so cold
ข้อดี: Void Jancok
ข้อเสีย: Void Jancok
Helpful crew staff
ข้อดี: Helpful crew staff who assisted arranging our next connection flight.
ข้อเสีย: Food quality can be improved.
ข้อดี: Checkin process very smooth
ข้อเสีย: Boarding process, and gate assigned is quite far ..
ข้อดี: Good service
ข้อเสีย: Old plane, walking distance to board the plane is so far
Happy flying with Garuda
ข้อดี: Excellent cabin service
ข้อเสีย: All seats need to be renewed urgently
ข้อดี: Nothing 2 hours late Had to watch commercials on the seat tv screen.
ข้อเสีย: I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline.
excellent flight with Garuda!
ข้อดี: Despite a short delay fo boarding, everything's just great!
ข้อเสีย: a short delay on boarding
ข้อดี: Amazing in business class
ข้อดี: Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense.
ข้อเสีย: There is nothing not to like.
5 star service
ข้อดี: Food and beverage service
ข้อเสีย: 45 minutes delayed when departing
ข้อดี: Quick flight
ข้อเสีย: Food was terrible
ข้อเสีย: Meal was terrible
ข้อเสีย: No TV on cjr1000
ข้อดี: Fast boarding
ข้อเสีย: Food is low quality. Nothing special.
ข้อดี: I LOVED the Flight Attendants' uniforms. Smile!
ข้อดี: It was a direct flight. The greeting crew member at boarding was nice.
ข้อเสีย: The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men.
ข้อดี: Staff very accomadating throughout the flight
Mediocre food and movie list, long walk at T3 CGK
ข้อดี: Cabin crew services very friendly
ข้อเสีย: Mediocre food, old movie list mostly. The biggest complain is both duiring the CGK T3 international outbound and inbound flight makes you walk the whole length of t3 from the departure gate as the plane for this international flight was parked at the most corner part of domestic terminal. No travellator, no buggy. Terrible for the elders.and bi assistance can be seen
ข้อเสีย: Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most.
Long walk euring boarding, food can be better
ข้อดี: On time
ข้อเสีย: Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better.