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Boarding process and crew are okay.

Sat at exit row, great legroom but no reclining. Seat itself was not comfy.

This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted.

Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit.

2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing.

Quick flight. Efficient boarding. Plane clean in and out

Flight changes and departure delays diminished the travel experience with VietJet.

Delay of 30 min. is the norm. Tried to check in with mobile app. but can't seems like the flight was overbooked. Had to call the call center to check in over the phone and was bumped to front seat (upgraded). Definitely overlooking was the likely cause.

Just 50 minutes including a simple snack these flights are great on new 90 seat planes.

I had 12 kg of excess baggage so was charged $400 cdn for a flight that cost $350 cdn for my seat and 20 kg . The reservation agent refused to give me my ticket back until h the excess baggage charge was paid. I boarded the 1/2 empty plane along with many, many chinese passengers carrying 2 or 3 bags, but as a foreigner, the company rules were enforced on me only.

We had to pay bag fees that cost more than our flights! Was also an international flight where bags are free on all other airlines. Finally, there was no leg room so the guy in seat behind me had his knees digging into my back the entire flight.

Nice new aircraft

Took far too long to get off plane and what seemed like an eternity for bags to appear

Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg.

The crew was very professional and the flight was quick and smooth.

Flight staff very friendly and professional (as always)

What is going on with the lap AND shoulder belts in Business class; extremely uncomfortable and seemingly useless. Not provided in Economy so what does that say about TG's safety commitment to ALL its passengers? Donestic meal service is also going downhill; I prefer to snack in the lounge.

There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water.

The price was right and the aircraft are new B737s.

The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale.

It didn't happen so I flew lion air!

Good experience, nothing exceptional.

Food was efficiently delivered, but not tasty. Pig in a blanket.

The crew is very helpful and polite. They always answered our questions and were generally pleasant to deal with.

The flight was delayed. No frills. No info given about options available prior to taking off. Website is not good to use unless you become a member.

Smooth, no issues, great service

Employees went out of their way for us. Food on plane was free and excellent. Waiting lounge area was 300% better than any American airline.

The flight attendants are very friendly.

The food could be better.

Service

Staff was friendly. I wish you offered blankets in the aircraft because it was freezing!

Didn't realize AAsia was a budget carrier until I experienced and asked questions. Terribly long lines and no organization at the CNX check in. Requested a wheelchair for my father but never recieved one and no explanation. We are Thai so language was definitely not a barrier. NEVER AGAIN!!

Pay for snacks and drinks Spend the other time trying to sell things.