Staff need to be trained on how to talk to passengers. Half the staff would frown at the smallest of requests. In short I wouldn't have taken the flight if I knew the quality of service that was on my eay
The plane was uncomfortable, the seats looked unsafe, the flight was overcrowded with many crying babies, the food was terrible. Turbulence caused the flight to take an hour longer, which was even more excruciating.
I was so blessed by Xiamen air this trip. I was going to crash overnight in the Xiamen airport on an 11 hour layover :groan: While I was looking for a comfortable looking spot of floor, I was informed that Xiamen provides a free room in their business hotel for guests who are on layover. The only thing I had to pay for was the 28 kuai (read:super cheap) taxi to the hotel. Amazing!
We waited in line and on the aircraft after boarding for an hour because we were waiting for flight documentation or something??? This should not happen, everyone knew when the flight was leaving and the airline should have all of this taken care of ahead of time.
I went from beyrouth to Amman and then to istanbul it was just a transit in Amman when I came back I saw all the passengers went to the plain except me I asked the manager of the royal Jordanian about what is happening so he told me : yes you missed ur flight u should pay another ticket we didn't made a boarding pass for your luggage so I told them that it was your fault I didn't get any help I paid 80$ just to get back home I will never use it again !!!! the flight was in the name of : Georges Zakhour.
No alcoholic beverages on the flight!
RJ does not upgrade silver or gold frequent flyer card holders for free even if there are open business class seats. The only time a free upgrade is provided is if the economy class is over sold.
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