ยอดเยี่ยม
8.0
ข้อดี:
We got exactly the room we booked - a superior sea view suite - that had a great view and was very spacious and comfortable. Cleaning twice a day was courteous, efficient and unobtrusive. The bathtub on one of the balconies was great - lovely to lay there with a glass of wine watching the sea!
ข้อเสีย:
We booked a 'with club floor benefits' package. However, very few staff understood English and it was only due to Bonnie, that we eventually found the 'VIP Lounge. The hotel's location is at the far end of Sanya Bay; the beach there is OK but not many places outside to go and eat.
ยอดเยี่ยม
9.0
ข้อดี:
Peter the guest Manager is fabulous. He takes care of all the expats, he is a wonderful man.
ข้อเสีย:
The location is a about 30 mins from bars and restaurants The service at the lobby bar is very slow. They need more staff.
ปานกลาง
3.0
ข้อดี:
Arrival - impressive entrance, helpful and efficient staff, spoke English, we upgraded to ‘club’ room so we could have sea view - a welcome drink would be nice , room was available early. Room 2 - much lighter and airy room, smelled much better, welcome fruit is a nice touch, balcony bath is amazing, runs out of hot water pretty quick but it’s so big so that’s ok, we just waiting 10 mins each time before continuing filling. View was decent enough. Room is very old fashioned. Has a massage device for feet but costs extra. Lobby bar and breakfast - delicious bbq buffet for good value, but it’s the same every night, women singing spoiled it a little as she wasn’t very in tune and waaaay too loud. There is a range of other food on the menu which was fairly good quality but during the day service was slow. Staff were nice enough, just a bit slow. Breakfast was very comprehensive , lots to choose from and yummy, one morning the egg station guy wasn’t refused me requesting a sunny side egg despite it being a “egg station” and it being on the menu, and me having it the day before no problem. He must’ve had second thoughts because he came and found me minutes later and said ok. It was around Christmas so it was decorated beautifully and the staff sang carols and danced which was a sweet touch.
ข้อเสีย:
Room 1 - after being excited we were very underwhelmed and disappointed when we entered the room, though it was clean it smelled so bad of smoke and staleness, it was dark and when we looked out the the balcony we could only see a tiny bit of sea, some construction and busy road nearby. We went down to reception to ask to change, they were very accomodating. Club room upgrade - says minibar included but that only included 1 beer, I sprite, I Pepsi, and 1 cookie or some sort, this is poor - especially when there are two of us and it wasn’t always fully restocked daily. Hotel facilities - outdated and not well maintained, the pool needed a good clean and the tiles repaired. I would also suggest updated the towels as they had so many stains (so did the loungers) and ripped. Pool inflatables also cost extra money which is a shame. It would be good to have some refreshments or a bar available pool side. Beach - location is beach front across a busy road, beach not the nicest but it would be good, again, to have some service there for refreshments and possibly even a sun lounger area. Area- like I said not the best beach for relaxing or swimming, not many restaurants or amenities around at all. Everything is around 15 mins taxi ride away. Club room upgrade - not worth it, after noon tea was poor and room not that different, felt like I was being ripped off. Overall for crowne plaza and the price, this hotel is not up to standard and disappointing. I was really gutted that it did not live up to my expectations. It did the job and it was okay but I will not be staying here ever again.
พอใช้
4.0
ข้อดี:
Large resort and spacious rooms next to the beach
ข้อเสีย:
Services weren’t great. Checked in to a room with a leak, and took them awhile to agree to switch us to a different room, even though it was past 11 pm. Also the booking included dinner each night but they only said it had one dinner for the whole stay. After finally confirming a day later that it did include daily dinner in the rate they only gave vouchers to the same Northwest restaurant dinner set. Breakfast has a large selection but they struggle to manage the crowd.
ดี
7.0
ข้อดี:
The service was exceptional. And very relaxing.
ข้อเสีย:
The was a really bad club singer every night outside our apartment. It was also some way away from the town so other eating options involved a journey.
ยอดเยี่ยม
10.0
ข้อดี:
The hotel is fantastic. Very well located if you want to visit the western tourist sites of Sanya like Guanyin Statue in Nanshan or the Daxiao Dongtian Park, both around 45 minutes by car. We then moved to Yalong Bay for another 2 days to enjoy the Eastern side of Sanya. The staff at the reception spoke good English, specially one woman who was extra nice. Breakfast is pretty big and with many western choices. Swimming pool was also awesome. Our room was very big and with a bathtub at the terrace.
ข้อเสีย:
Maybe food choices are more limited, as they had a great buffet dinner, but not that many "a la carte" options. But the city centre is near-by, so you can go out for dinner in 30 minutes.
ดี
7.0
ข้อดี:
Breakfast was ok
ข้อเสีย:
We did not receive a welcome drink. We were not given any information regarding our room benefits We rarely received complimentary fruit despite asking for it several times. The buffet price went up without explanation, only on the bill. The buffet was the same every night Twice, there were no towels for the pool. I was the only one at the pool at 9am. Once the towel had big holes in it..
พอใช้
5.0
ข้อดี:
The staff were polite & helpful despite not all being able to speak English, they always tried to help where possible ( I can speak only a little Chinese)
ข้อเสีย:
The location is close to the airport but there is nothing to do outside of the hotel, it is not within walking distance to anything ( no shops or local restaurants). The beach is nice to walk along but no umbrellas nor sunloungers so you have no choice but to sit beside the pool. The facilities are minimum, no option to have snacks or drinks at the pool. In the evening the seafood/bbq is buffet is good value but there’s no other option ......just 1 all day restaurant but limited choice & the food, both Chinese & western, is not very good (pizza was awful, noodles just ok)
ดี
7.2