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Staff went above and beyond making sure needs were meant. Always grateful with great customer service. Trash cans in room could have a paper bag or plastic in order to properly dispose of any trash accumulated in room.
Nothing Smoking and dirty rooms Every restaurant had a wait
Noise rooms can hear people upstairs and either side late @ night 4am Manger wouldn't stop the noise
When I called the front desk to request checking out at 1pm, she said $20 extra charge plus tax and repeated for a few times emotionless. Most time this hotel's rate per night is about $20.
Large casino, lots of places to eat and things to do. Can literally stay there and not leave for anything. Lots of slot machines, tables. Wasn't very clean, room smelled like smoke even though non smoking room. There was hair in the shower and bathroom that was not ours. The room was just generally rundown.
The whole place N/A
Had an amazing dinner at the Cantina restaurant. I'd go back to the hotel just to go there for dinner. The food and the service there was fantastic and was the thing that kept my stay from being a total disappointment. I learned that hotel casino resorts aren't for me. I was put into one of their renovated rooms and it wasn't very clean. There was dirt on the floor and a couple of toenail clippings under the desk. The renovation was ugly. The bathroom with it's floor to ceiling brown marble and black vanity and very poor lighting was like being in a cave. Not all the lamps in my room worked. Why would a "resort" hotel renovate the rooms and put the same old lumpy bed back in there? The first night I was there the heat in my room didn't work. However, it was fixed rather quickly. If you're traveling with a family and looking for a place to stay where there is a lot of stuff in one location and you feel like letting your kids run around and act like animals while you sit in front of a slot machine getting drunk then I suppose this is the place to be. If you enjoy a hotel where there are drunk people smoking in the hallways at 8 a.m., kids running around and screaming in the public areas and having to wait in line for 45 minutes just to check out then this is the place for you. There are other hotels in the area that are cleaner and less expensive
Clean rooms, restaurant staff nice, nice arcade and bowling alley. Missing safe, missing refrigerator, missing blow dryer in the room. Claimed that Nevada state fire code does not allow rollaway in a room with 2 beds and there is no mention of this when booking. I can't find this mentioned anywhere in any code online, so it seems like a BS reason. The square footage was certainly big enough to accommodate it.
Front Desk lady provided Smoking floor but didn't disclose it to us when we checked in. We found out from a guest in the elevator. My daughter and I couldn't sleep the entire night. We inhaled lots of 2nd hand smokes in our lungs. Complaints to Front Desk manager and she said there's no guarantee the guests will get non smoking room, even we have a child in our room. This is ridiculous!
Was offered an upgrade upon check-in and it did not disappoint. The room was clean, spacious, great views of the mountains and city, and comfortable bed. The temperature was set at a comfortable 67 degrees and the housekeeping staff was very courteous in understanding of our being in the room later and cleaned it promptly after. We are locals and GSR is consistently rated as one of the better casinos and staying there was no exception. There needs to be a bit more communication between front desk staff and housekeeping. When we extended our stay by a day (having work done on our house) apparently that message was not conveyed to housekeeping who was trying to kick my boyfriend out. It was resolved, but created some hassle for him.
I reserved 2 beds in each of the 2 rooms I booked weeks in advance and booked through the hotel to make sure I got what I requested. I even asked for a higher floor and paid extra for it. They told me they were sold out and that's all they had left although there was a line of people before and after me getting rooms... That didn't make since. This was my 4 time staying there and was really disappointed in the experience
Nothing Terrible customer service, oversold hotel, we were left looking for a different hotel at midnight with our 3 kids!
Front desk was awesome, very friendly and helpful. The room I stayed in needed vacuuming.
A large variety of restaurants to choose from. Connected to surrounding casinos.
Staff was above and beyond helpful and friendly.
The rooms No buffet
Everything was great, good hotel, excellant location. Should be a mini fridge in every room I had a small ice chest with that I always bring on vacations so I just kept refilling with hotel ice machine to keep my food cold.
While the hotel was otherwise pleasant... I had about $3,000 worth of belongings stolen from my car during daylight hours. When filing a report with hotel security, it became clear that their job was not to assist me but to protect the hotel, as the first words out of each of their mouths were, "The hotel isn't liable for your stuff." Security also refused to show or provide me the security video from the parking lot, although supposedly shared with the police. A shame they can't keep their own parking lot secure.
Staff were nice, check in and check out was smooth. Hotel is showing its age. Our room was close to the elevator, and we could hear it going all night.
Nice, clean rooms, fast check-in, complimentary champagne while waiting to check-in, good restaurants. Machines were tight, not paying out enough to keep me interested.
Good customer service. Room comfortable. The bathrooms need to be updated. Pool wasn't available, was under construction. No notification about it.
I have to wait for one hour while my room need to be cleaned first, it was already about 7 PM when I checked-in. Good thing I was travelling with friends and can stay at their room. The room was clean, good size, and comfy, I don't have any complain considering it was holiday time and lots of people in and out. The only issue is parking. Most of them is compact size and lots of minivans just jamming in without considering other people. Need to work on that.
Location was convenient. The Silver Legacy, the El Dorado, and Circus Circus are joined so you can walk between without going to street level. Lots of selection for food. Friends who booked directly with the hotel were upgraded while those who didn't were not. My bed was firm as a rock on the peasant levels of the tower and my shoulder is still hurting from sleeping on the bed. My entire room could fit inside the bathroom of the other travelers. The room didn't have a fridge and was mediocre for the price.
Free airport shuttle, speedy early check in with no hassle. Decent pool and hot tub. Easy access to casino, restaurants and salon. Terrible nachos from pool bar. Clogged tub. Remote control needed new batteries. And they charged an overnight resort fee despite that I didn't stay the night.
We used and appreciated the clean and complete health facility. We thought it would be closer to the river for walking but it was a drive.
Close to where I needed to be for a friend's wedding The non-smoking rooms smelled like smoke, had to air them out for a day with the window open to get the smoke out. The front desk was generally slow, the sheets had holes in them and were not tucked in well.
the clean rooms the cold and snow
Very nice, we really enjoyed our stay
They stuck us in the West Wing- an added hotel in the parking lot with an outside entrance in below freezing temps and the elevator was broken...
The room is very spacious, comfortable bed and quiet room. we've booked three rooms and overall my whole family really enjoy the stay. upon check out, the FD associate there's a restaurant charge in one of our room. obviously, we never dine in or call room service during our stay. with family of us, we leave early in the hotel and coming late at night to sleep and rest. I hope this wrong charges will not despite my future stay. Thanks.
Big rooms , clean beads , friendly personal , amazing place 100% recommended ***** best resort in Reno nv Everything
Cleanliness friendly staff Slow wifi ended up turning it off and using the data from my own plan why pay for an upgrade when I already pay for a phone plan?
The entire staff was friendly and genuinely interested in helping. On premise restaurants seemed rather pricy.
It was a room for the night. Rude front desk staff, smokey, dated decor, not cool. Won't stay here again.
I LOVED the staff. From the time I checked in, I felt welcomed. I loved the room...very luxurious, great value. I called down to the front desk for many things at different times and every shift had fabulous people. Even the ladies at the cafe have great service. I will absolutely come back and bring my family! Thank you very much!
Comfortable bed, big rooms, nice restaurant options and large gaming area with many slot machines, video poker, table games, etc. Convenient to many resorts of the Lake Tahoe area for skiing and snowboarding. Good package deals available with room discounts and resort credit included. Room was fairly dark even with the lamps on. Had to unplug a lamp to be able to plug in and use the keurig coffee maker in the room. Shower door has no handle on the inside to close it, had to grab bottom of door to close from the inside.
Price When I tried to modify my reservation by leaving a day early. I notified them at check-in. It was refused. So I had to pay for a day after I had left the hotel. Very poor customer relations
My kid loved the arcade and midway game area. Food options are not great.
The staff was always pleasant and Happy! I hope they get treated as well as they treated us! Now on the other hand the facility is extremely out of date and could use a face lift! The bed was actually comfy but the sheets were old and tattered. Every surface in our room was disgusting! There was sticky stuff on every surface top. It was late and they couldn't get someone up to our room to clean it off in a timely manner. I took a wash rag and cleaned them off myself. When I was done the wash rag was very dirty and gross! You definitely get what you pay for here!!
Cheap rooms during the week. Weekend they double up! No late night eating. Half of the restaurants are closed.
Enjoyed the restaurants and like that it's connected to other hotels. Enjoyed my stay and I would go back The room could of been cleaner, it looked like it needed to be vacuumed in the entry way. Staff was very nice and polite.
The price I felt like housekeeping was rushing me out of my room in the morning. During previous visits I had not felt like that.
The location is great and it was very clean Our bed and pillows were very uncomfortable. The air conditioner hardly worked at all
The overall stay was okay. It took about an hour or two just to check in. Restaurants took a very long time as well. The room was as expected for the price and the casino was as well. Overall it was okay.
I've stayed here a few times, and have had no problems. This time however I purposely paid for a king room, but they gave me 2 queens. When I asked about it they said they had no more. However I went online and saw that they had tons more. The staff member was not friendly about it either or reimbursed me for the amount I paid for a king room. I hate wasting money for somthing I didn't receive. Probably won't stay here next time.
They charged me $14 extra on top of what I already paid to Kayak. Unfair and a misrepresentation.
I came to the hotel to work but the internet would not work properly. I was denied a refund also.
Had to adjoining rooms. Staff not very friendly and long wait to check-in.
Staff was great from the shuttle drivers on the way in, to the driver on the way out. They went out of their way to assist with any requests, were always friendly and responsive. Rooms are nicely updated and the beds are comfortable. Close to the airport. Indoor pool. The standard pillows are terrible. However, they do have a pillow menu you can order from, which I did on the last night and it saved my sleep. It is a little far from the main downtown area, but super convenient to the airport and convention center.
Had everything I could have asked for. Hotel staff was extremely friendly and helpful. Room was clean and a great value.
Everything The spa was out of this world Every one of your staff truly cares Very personable Outstanding
Napa Bistro happy hour. Great beds and linens. Nice rooms. 3rd party reservations were wrong. I had to contact them to get it corrected. Took 1 hour. Didn't win, even a little.
Rooms are nice and comfy. Very kid friendly, my kiddos loved the arcade. Our last time we visited we had free rooms and a refrigerator was in our room so this time we paid for our rooms and I was expecting to have a fridge. But there wasn't one and I called service desk and it cost $20/night. We already paying for room and resort fees, expensive dining and see were still going to have to pay for that!!! Not well ventilated.
It was very clean and all the staff was very friendly and accommodating There is no night life for young travelers and the drinks where mostly flavoring and not alcohol
Hair balls in bath dub. I was lecturing and this was paid for by host yet they claimed I was responsible for resort fee not host. Unhelpful and greedy
I enjoyed size, restaurants, staff, gaming. Loved the comfort. NA
Rooms were very nice and updated, facility was clean and lots of great restaurants available. The Casino smoke stayed downstairs in the casino. The Napa Bistro was an excellent choice for dinner and the Sauvignon Blanc for $10 a glass was amazing! The Purple Parrot restaurant gave me indigestion from the French toast (which I had to send back from all the black charred flakes covered all over my toast from the flat griddle). The air quality needs improvement. My nose and throat were congested, scratchy, and irritated from the smoke in the casino downstairs.
Nice, clean room. Friendly staff It would have been nice to have a mini-refrigerator in the room for left overs. Drink service while gambling was not the best. I had to keep tracking down the cocktail waitress
Excellent rooms, gym, Internet, value. Buffets and happy hour at Napa bistro Smoke smell in hallways. Resort fee was more than advertised on kayak. Front desk didn't know of $10 free play that was part of purchased room package.
Their buffet is second to none in Reno! Comfortable clean rooms with great views of the sierras. We stayed here for the close proximity to the convention center. Kids enjoyed the pool. $21 per day resort fee tacked on to room.
nothing driver was 25 min late. Had to sprint thru airport, as we hit the plane the staff was in the process of giving our seats away and we had to stop him. It worked out in the end, but in the case of flights, where time is very sensitive, punctuality is the most important factor.
Lvd that it ws quite n no talking. Great room..
Every single thing...!!! Food, fun, full of great people & full of peace...!!! You can have everything together...
They were very accommodating for our dog, even had a full floor dedicated to ppl traveling with pets. We stayed with our puppy, and they gave us a room that smelled horribly of dog pee. It sank into my clothes and stuff and kept me up more than half the night. There was no fan in the bathroom or window to open to even lessen the smell. That made the entire stay disgusting. They charged for EVERYTHING!!! Even if we needed water we had to go all the way downstairs to get tiny cups filled by the bar just so they wouldn't charge us $3. They charged a fee to rent a crate for the night. The pet relief are was a complete mess. It looked like no one ever took care of it. And it was just a sandbox stuck in the back of the hotel.
Didn't like much. Poor experience at the buffet. Parking garage full each night I was there. Not enough tables open in casino. Jacuzzi and gym shut down due to broken pipe. Not friendly. Dirty bathroom and carpet filthy.
Light from hall visible under the door and not conducive for sleeping. Large space under the door also allowed for transmission of sounds as guests came and went through the halls throughout the night.
Great Location Great Staff Shuttle to and from Airport - Edwin is Awesome! My bed made me itch. Not sure if it was detergent, bugs... I slept on top of the covers. The shower drain drained slowly.
The craps table Checking in to the hotel took forever. Someone took the time to hand out water when it would've made more sense to put him behind the desk and check people in faster. Every time I Sam ray at a harrahs the line is ridiculous and it feels as if the desks are not staffed properly to handle the volume.
Good price It stinks in there
Got booked in east tower room was large and clean. Plenty of slot machines and sports book close to you right by elevator. How ever if you win you need to walk to the west wing to cash in a long walk. The bathroom toilet leaked over night witch caused me to slip and fall on my butt in morning. I informed the lady at check out she told me she would get house keeping on it. However no apologies or even An enquirer if I was alright. I must say as a person who works with the public for a living I was a little disappointed in the reaction. I was not looking for any comps but a simple are you Okay would have went a long way
cheaper rate no good food.
Very good location! Easy to find foods and activities. Tv was not able to turn on. We made call after calls to front desk & service center. Then, we waited over 5 hours before someone showed up past midnight. All they said was sorry.
The spa is always my favorite thing to do at the Atlantis. The smoke that just sits in the casino. I am not a smoker but even when you get back to your non- smoking room you have to shower or the room smells like a smokers room.
We are travelers from Hawaii arriving very late in the middle of the night. What a pleasure it was to find such a welcoming staff to receive us. Every interaction that we had was a joy. Management is doing a terrific job of hiring the best staff. We will most definitely think of Atlantis whenever we are in Reno. Everything was wonderful – the room and cleanliness was top notch.
This was our third stay at the Atlantis, using only the hotel, no gambling. We have found the hotel to be consistently clean, comfortable, well equipped and easy to check in and out. The beds are especially comfortable, and the room blacks out nicely for a later sleep. We found that the three times we had breakfast in the Purple Parrot, that the food was consistently well prepared and well served. We love the place. The only criticism is the ever present cigarette smoke. Though not very apparent in the hotel room, it is strong in the lobby due to the proximity with the gambling facilities. In the Purple Parrot, where we ate breakfast, it was noticeable, but not enough to spoil the enjoyment of the wholesome food served. We would stay there again if passing through Reno. Cigarette smoke, but we understand the nature of a Casino business. Thank goodness the hotel room and breakfast restaurant were substancially smoke free.