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Everything was great, good hotel, excellant location. Should be a mini fridge in every room I had a small ice chest with that I always bring on vacations so I just kept refilling with hotel ice machine to keep my food cold.
Front desk was awesome, very friendly and helpful. The room I stayed in needed vacuuming.
Good customer service. Room comfortable. The bathrooms need to be updated. Pool wasn't available, was under construction. No notification about it.
Staff were nice, check in and check out was smooth. Hotel is showing its age. Our room was close to the elevator, and we could hear it going all night.
Nice, clean rooms, fast check-in, complimentary champagne while waiting to check-in, good restaurants. Machines were tight, not paying out enough to keep me interested.
Staff was above and beyond helpful and friendly.
I have to wait for one hour while my room need to be cleaned first, it was already about 7 PM when I checked-in. Good thing I was travelling with friends and can stay at their room. The room was clean, good size, and comfy, I don't have any complain considering it was holiday time and lots of people in and out. The only issue is parking. Most of them is compact size and lots of minivans just jamming in without considering other people. Need to work on that.
Free airport shuttle, speedy early check in with no hassle. Decent pool and hot tub. Easy access to casino, restaurants and salon. Terrible nachos from pool bar. Clogged tub. Remote control needed new batteries. And they charged an overnight resort fee despite that I didn't stay the night.
While the hotel was otherwise pleasant... I had about $3,000 worth of belongings stolen from my car during daylight hours. When filing a report with hotel security, it became clear that their job was not to assist me but to protect the hotel, as the first words out of each of their mouths were, "The hotel isn't liable for your stuff." Security also refused to show or provide me the security video from the parking lot, although supposedly shared with the police. A shame they can't keep their own parking lot secure.
Location was convenient. The Silver Legacy, the El Dorado, and Circus Circus are joined so you can walk between without going to street level. Lots of selection for food. Friends who booked directly with the hotel were upgraded while those who didn't were not. My bed was firm as a rock on the peasant levels of the tower and my shoulder is still hurting from sleeping on the bed. My entire room could fit inside the bathroom of the other travelers. The room didn't have a fridge and was mediocre for the price.
A large variety of restaurants to choose from. Connected to surrounding casinos.
The rooms No buffet
Cheap rooms during the week. Weekend they double up! No late night eating. Half of the restaurants are closed.
They lady who check us in, felt like she was very cold and not plasent at all. She did not smile or say thank you , nothing to make u feel welcome .
Price When I tried to modify my reservation by leaving a day early. I notified them at check-in. It was refused. So I had to pay for a day after I had left the hotel. Very poor customer relations
The staff was always pleasant and Happy! I hope they get treated as well as they treated us! Now on the other hand the facility is extremely out of date and could use a face lift! The bed was actually comfy but the sheets were old and tattered. Every surface in our room was disgusting! There was sticky stuff on every surface top. It was late and they couldn't get someone up to our room to clean it off in a timely manner. I took a wash rag and cleaned them off myself. When I was done the wash rag was very dirty and gross! You definitely get what you pay for here!!
The location is great and it was very clean Our bed and pillows were very uncomfortable. The air conditioner hardly worked at all
Enjoyed the restaurants and like that it's connected to other hotels. Enjoyed my stay and I would go back The room could of been cleaner, it looked like it needed to be vacuumed in the entry way. Staff was very nice and polite.
The overall stay was okay. It took about an hour or two just to check in. Restaurants took a very long time as well. The room was as expected for the price and the casino was as well. Overall it was okay.
My kid loved the arcade and midway game area. Food options are not great.
Staff was very helpful and friendly Too outdated!
Had to adjoining rooms. Staff not very friendly and long wait to check-in.
Great value for the money Upon check in they tried to charge a resort fee that wasn't mentioned anywhere in my reservation. I was able to get them to waive it but they seemed perturbed. Also the cleanliness of the room was pretty bad. At a glance it looked great, but a closer look revealed stains on the sheets as well as sand or something crumb-like. The bathroom needed a deep cleaning as well.
I've stayed here a few times, and have had no problems. This time however I purposely paid for a king room, but they gave me 2 queens. When I asked about it they said they had no more. However I went online and saw that they had tons more. The staff member was not friendly about it either or reimbursed me for the amount I paid for a king room. I hate wasting money for somthing I didn't receive. Probably won't stay here next time.
Not much to like. Noisy, lousy wifi, mushy bed, "free local calls" but phone did not work. Corner room right on main drag and windows are not double-glazed. Full of low lifes.
Close to I-80 Didn't feel safe, marijuana scent outside of our hallway area. Room had roaches.
It is right across from Circus Circus in the heart of downtown Reno. No iron or ironing board (as said on site). No hangers. Smells bad. Unkept room (dirty towels, full trash, unmade bed, etc). Elevator didn't work. Breakfast is served out of a hotel room on the 3rd floor. Bad front desk service. Credit card machine was malfunctioning. Parking lot was crowded. Overall: absolutely terrible. Don't stay here just because it's cheap -- pay extra for a better hotel!!
Staff was okay Lights didn't work, door didn't lock, no comforter on bed
Got to Reno unexpectedly too early the room wasn't ready but they helped out to give us an earliest as possible check in ,the staff was very nice, room was clean, location was great and overall have a great stay..
Good value. Excellent service. We requested a non-smoking room but it still smelled like smoke and the blanket had a cigarette hole. I could barely fit in the shower. The bed was a little uncomfortable.
Nothing It sounded like you were literally on the highway. Horrible beds- had a backache when I woke up. No tissues, no hairdryer. The worst hotel I have ever stayed in.
Clean Smoky smell in lobby and people smoking outside rooms
Price! They've installed hardwood floors which look beautiful but it sounds like trying to sleep in a bowling alley when people walk across them with shoes on. Carpeting is much better for keeping noise down coming from people walking in the room above you.
Love the upgraded beds and fixtures. The very small shower! The room smelled of cigeratte smoke even though I was in a non-smoking room.
If your in town for the weekend and just need a place to lay your head this is a good spot, stayed multiple times never had any problems fairly safe and quiet area, unlike other motels on Virginia st or 4th street The pictures make it look a lot nicer than it actually is but still a decent place to stay
Okay close to downtown. Old, dirty, uncomfortable... Especially, loud voices when someone just taking shower next door in the middle of the night. Hard to get back to sleep again. It might be a bit cheaper on price, but it wound our vacation time...
Location in respect to the UN Stadium is outstanding. Facilities are so so. Anything less would be unacceptable.
I liked the fact we showed up a day earlier than our reservation and they were able to rent us a room... didn't like the HUGE price difference. Charged me $89.99 for Friday (1st night) at front counter & $53.99 Saturday (2nd night - online reservation) * Wouldn't offer any kind of price concession or discount and laughed at us when we requested money back or discount on room at checkout * Called us at 11:15am Saturday morning asking why we hadn't checked out yet even though we'd pre-paid for Saturday night * Shower wouldn't maintain constant warm water (fuse tripped)* AC cover fell off revealed filthy air filter * Beds uncomfortable * Floor in bathroom rippled so bad door barely closed from prior water damage* noisy people hanging out @ night in parking lot *junk strewn around parking lot * I've traveled a lot and this was by far THE WORST MOTEL I HAVE EVER STAYED AT!