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Iberostar Quetzal
Best Dining Experience

Avenida Xaman Ha Lote Hotelero No. 2, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2000

฿ 6,861+

Overall guest ratings

9.0/10 Excellent
Based on 723 reviews

Review highlights

  • 9.3
  • 9.2
  • 9.1
  • 5.2

Good to know

  • Friendly atmosphere
  • Great menu
  • Pleasant hotel grounds
  • Recreation staff is nice

Nearby

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    About

    Nestled on the beach, this Playacar resort is within a 15-minute walk of Piste Cyclable sur Paseo Xaman-Ha and Playacar Golf Club. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within 3 mi (5 km).

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Room service
    • Restaurant
    • Bar/Lounge
    • Free parking
    • Gift shop
    • Meeting/Banquet facilities
    • Game room
    • Spa
    • Child pool
    • Outdoor pool
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    9.0 Excellent
    Based on 723 reviews
    • 9.3 "Perfectly clean."
      8.8 "88% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.2 "Wonderful beach."
      9.0 "90% appreciated the clean beach."
      7.8 "Beach sports facilities are great, according to 78%."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.1 "91% said the recreation staff was great."
      9.3 "93% thought the service was very professional."
      9.3 "Housekeeping was great, according to 93%."
      9.6 "96% found the restaurant service to be one of the best."
    • 8.6 "Location is great."
      8.8 "88% appreciated the closeness to the beach."
      8.1 "81% liked the proximity to shopping."
    • 8.2 "Food is delicious."
      8.3 "83% loved the menu selection."
      10.0 "100% loved the dining experience."
      8.9 "Yummy desserts, said 89%."
      7.1 "Beef and steak dishes were excellent, according to 71%."
    • 5.2 "Average comfort."
      5.7 "For only 57%, the noise level was all right."
      6.3 "63% thought the bathroom was big enough."
      5.5 "Only 55% thought the air conditioning was adequate."
    • 5.0 "Breakfast is mediocre."
    • 3.8 "Internet is poor."
      4.5 "55% thought it was overpriced."
      3.3 "67% said the wifi quality was bad."
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    Overall rating

    9.0 Excellent
    Based on 397 reviews
    • 9.5 "Perfectly clean."
      9.0 "90% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.2 "Wonderful beach."
    • 8.8 "Great service."
      8.8 "88% said the recreation staff was great."
      9.5 "95% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      9.2 "Housekeeping was great, according to 92%."
      7.6 "76% said the reception staff was great."
    • 8.7 "Pool is good."
    • 8.7 "Location is great."
      8.2 "82% liked the proximity to shopping."
    • 6.5 "Average value."
    • 5.7 "Average comfort."
      5.8 "For only 58%, the noise level was all right."
    • 3.8 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    View all review categories

    Overall rating

    9.5 Excellent
    Based on 325 reviews
    • 9.4 "Perfectly clean."
      9.0 "90% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.3 "Wonderful beach."
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.3 "93% said the recreation staff was great."
      9.4 "94% thought the service was very professional."
    • 9.0 "Terrific location."
    • 8.7 "Food is delicious."
      8.5 "85% loved the menu selection."
    • 5.5 "Average comfort."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly atmosphere"
    "Great menu"
    "Pleasant hotel grounds"
    "Recreation staff is nice"
    data provided by TrustYou

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