โรงแรมใกล้ สนามบิน ฟีนิกซ์ ท่าอากาศยานนานาชาติฟีนิกซ์สกายฮาร์เบอร์

ข้อดี: The beds were super comfortable and the pool area was much needed. We didn't have a single problem.

ข้อเสีย: Pretty much everything was perfect. No complaints here!

ข้อดี: Clean, good location, comfy beds.

ข้อเสีย: Front desk dude initiated our conversation by saying “ID and credit card used for reservation” without even saying hello. When asked about shuttle, he said it goes every 30 minutes then waved up next customer. Thankfully, I called later because he didn’t tell me what time intervals the airport shuttle came and more importantly, he didn’t mention that I needed to make a reservation. The manager was very polite.

ข้อดี: But not the last. Good value for comfort, location but most of all for service. friendly staff and they had a Great happy hour with complimentary drinks and dinner. To say nothing of the breakfast!! Enjoyed our stay and shuttle to the airport

ข้อเสีย: All good

ข้อดี: My plane arrived early and they were able to accommodate us and checkin EARLY!!!! 🙂 Customer service at it's best...

ข้อดี: Service was professional, quick. Staff very helpful

ข้อดี: The kickback they offered every night was really nice.

ข้อดี: We liked that we did not have to leave since the hotel provided breakfast and an evening lite buffet as well as three drinks each.

ข้อเสีย: The only problem we had was we set up a wake up call with the front desk that did not work. We must say, however, when they learned about the wake up failure they put together a very nice bag of goodies for us to take to the airport and snacks for on the airplane. Thank you to the employees of the Drury airport hotel.

ข้อดี: Great variety of breakfast items, as well as hot dinner/snack items that were all included in the nightly rate. There were even free alcoholic and non-alcoholic beverages, as well as popcorn!

ข้อเสีย: A little close to the highway, so it could be loud at times.

ข้อดี: Great service and breakfast include

ข้อเสีย: Basic breakfast, but overall good

ข้อดี: It's close to the airport! They give you loads of free food! Like soft tacos with grilled chicken and salad. The airport shuttle doesn't run early enough for a 6am flight, but they'll hire you a cab instead - on them!

ข้อเสีย: The exercise room is for 16-year-olds and up only; no exceptions. The pool wasn't super clean, though it was sanitary.

ข้อดี: NA

ข้อเสีย: No one was at the front desk when we tried to check in. NO ONE for about 10 minutes. I looked for a clerk, I called out, even went behind the desk because I was afraid something had happened to the staff. It was a Saturday afternoon (April 10) around 3:30 or 4:00. Someone else also came in looking for the clerk. Finally when Chris came from down a hallway, I asked "Do you work here?" and he said no. Apparently that was his attempt at humor. Finally I realized he did, indeed , work there, and he was very flippant when I told him I had been looking for someone for about 10 minutes. His customer service skills need serious work and it gave me a very negative impression of the property immediately. I would not return there only because of Chris. There are too many other hotels in the area to tolerate being made to feel foolish.

ข้อดี: Location to airport

ข้อเสีย: Booked a two room suite w/kitchen. Told upon arrival (3:30) NO suites available (all taken).

ข้อดี: Room was nice

ข้อเสีย: Aittle high in cost but ok next to airport.

ข้อเสีย: Everything about the hotel was great. However, the damage deposit of $500 that they charge on top of the total charge was not credited back to my credit card. I called them and asked about the credit and they said it was released back to my cc. It never was, I finally had to dispute the charge with my cc company which I was trying to avoid. A month and a half later it’s still not settled.

ข้อดี: Beds were comfy pool was great.

ข้อเสีย: It was all good

ข้อดี: Location convenient to the interstates

ข้อเสีย: Nose all night long from machinery and guests upstairs. Couldn't get a good night's sleep ay this hotel. Also under renovation, facilities a mess.

ข้อเสีย: The air conditioner in the bedroom blew right on my face, which was very uncomfortable.

ข้อดี: Needed a good sleep before flying home. Quiet but close to airport. Good beds. Accessible to city for last nights meeting. It worked great.

ข้อดี: Place has everything you could want; restaurant, bar, coffe-cookie station, pool, fitness, business center, LOVED that the "Pavilion Pantry" was open 24/7. Got in late after a show & wanted snacks, everything was well stocked, good variety/choices and it was 'gimme this, gimme that, charge it to the room, thankyouverymuch. An extra juice/Gatorade in the mini-fridge for the morning just makes sense when traveling! Hotel is well kept inside & out. LARGE Room is spacious, love a bathroom that is NOT cramped. Furnishings are new, clean, bed is very comfortable. If we had stayed longer I would have given the restaurant a try. The breakfast buffet looked very complete AND an omelette station for reasonable price. Neighborhood/area was convenient but the property felt secluded/private at the same time, nice. Ample parking even late night, when does that ever happen? :)

ข้อเสีย: The room itself could have used a mirror and the shower had JUST enough water pressure but that is nit picking, we do almost monthly one nighters to Phoenix area and we will be back for sure.

ข้อดี: Great for kids/family.

ข้อเสีย: Friendly and accommodating.

ข้อดี: I was impressed with how hospitable the staff was. Very clean.

ข้อดี: Near to airport Cleanliness Staff excellent Restaurant excellent and convenient Facility updated Well maintained Laundry facility very clean

ข้อเสีย: Beds too soft for my arthritic back Loudness of air conditioning that kept waking me up, but needed to keep it on since Phoenix was 115 degrees outside Very rude and loud and noisy guests in hall - but they are in every hotel, I know

ข้อเสีย: The bed was stated online to be an adjustable comfort bed but was only a pillow top type. I didn't think the bed was very comfortable at all. The window at the end of the hall overlooked a really awful property full of garbage and cars. The restaurant was a great convenience since there was not much around the hotel to go to. The staff in the restaurant was very professional and nice. The food was also pretty good. Since we only stayed one night to catch an early flight it was fine.

ข้อดี: Nice room. Quiet. Super friendly front desk staff

ข้อเสีย: No complaints

ข้อดี: The indirect lighting in the rooms. The large shower and very large closet(although we didn’t use the closet). The location to the airport and the free shuttle.

ข้อดี: Location was perfect as far as quick access to the airport. Great parking service provided on the grounds. Junior our airport shuttle guy was the greatest with lots of good information.

ข้อดี: Near airport

ข้อเสีย: But not the best neighborhood

ข้อเสีย: Cleanliness could’ve been better

ข้อดี: Brand new hotel, fast service

ข้อเสีย: To add good Coffe to the bar.

ข้อดี: My room was very, and comfortable.

ข้อเสีย: The hotel was not in walking distance to restaurants.

ข้อดี: Location to the airport.

ข้อเสีย: I paid for my room on Kayak when I booked the riom. When I arrived the girl at the desk told me there was no way I paid online. I was ready to leave and she caught me and said she received payment thru Kayak. Then she sill tcharged my credit card. It is now 10 days later and still they have not refunded my money for the second charge and have never even offered a discount or anything for their mistake.

ข้อดี: Front Dess customer service

ข้อดี: Gino, really took good care of me and my wife. I will definitely be booking again on me next trip.

ข้อดี: Location and price

ข้อเสีย: Housekeeping always comes prior to check time check out is 11 by 10 they are knocking Also no microwave

ข้อดี: Front desk was very nice however housekeeping was rude, How close it was to the airport and it was very nice including the restaurants.

ข้อเสีย: The noise was unbelievable my last night there had to catch a 6am flight to come back home and got absolutely no sleep! Front desk handled it as best as they could I guess when I called.

ข้อดี: Good breakfast. Wonderful staff! Perfect location & 24/7 shuttle.

ข้อดี: Close to phx, frees shuttle round the clock, restaurant, coffee shop on site

ข้อเสีย: Beds are not comfortable.

ข้อดี: Great, clean, comfortable hotel with friendly staff, good food, and overall nice place to stay!

ข้อดี: Fast check-in Roomy Quiet Parking was good. Breakfast was good, though a little pricey.

ข้อเสีย: Shortage of electrical outlets at bed. I like to charge my phone but keep it there for clock and an alarm.

ข้อดี: This Hilton has an executive lounge. Clean, nice rooms. Nice staff

ข้อเสีย: Don't get room 260. Long walk to room, but its next to a very noisy elevator. 6:15 to 7am elevator it operated continually and impossible to get back to sleep. Charged $4 /beer in exec lounge.

ข้อดี: The location is close to many attractions.

ข้อเสีย: It wasn't very clean, the toilet was dirty and the counters on the dressers had liquid stains on them. The front door had a huge gap between the floor and door so we could hear everything from the outside in the hallway.

ข้อดี: Rooms was modern and clean and comfortable

ข้อเสีย: The rooms were far from the lobby and hard to find a bit and gate around pool was odd

ข้อดี: Everything

ข้อเสีย: Nothing

ข้อดี: The beds were very comfortable

ข้อเสีย: The showers were terrible. No pressure at all . The water was either extremely hot or extremely cold .

ข้อดี: Staff is very friendly and helpful. Always a good experience at Hilton properties

ข้อดี: Clean, modern facility close to the airport. Comfortable beds. Great a la carte breakfast including several cooked-to-order warm selections. Ample parking. Good Covid practices.

ข้อเสีย: Nothing related to the hotel itself. Keep in mind that although the hotel is "close" to the Phoenix airport, it is not next door. The route to the car rental terminal is somewhat confusing and takes some time. Also, after returning your car you will need a shuttle bus to get from the car rental building to airline terminals.

ข้อดี: It is very close to the airport! I didn’t take it but they offer shuttle service there. There is a restaurant in the hotel, I didn’t use it either but they have one! They had big ceilings as well, that is big for me, you don’t feel boxed in.

ข้อเสีย: The only thing I didn’t like wasn’t about the property beyond liked it all! But we did eat at a restaurant outside of the hotel and that was 6 miles away. Not far but if you walk there it is, but there is a restaurant there.

ข้อดี: Staff very friendly and helpful and everything was so clean

ข้อเสีย: Nothing

ข้อดี: Room was clean and comfortable. Met my needs.

ข้อเสีย: Room smelled of a scent that I didn’t care for. Room freshener or something.

ข้อดี: I needed a place close to the airport with a 24 hr. shuttle service, and one that would allow an early check in. This hotel has wonderful people working at the reception desk,(Donigha?) professional, courteous, and accommodating. A nice beer and wine happy hour and a good menu for dinner and breakfast doesn't hurt either.

ข้อเสีย: It is not a 'walkable' neighborhood, but then the Hilton Garden provide s the necessary services, so not a 'deal-breaker'. Proximity to the airport, for the price, in my opinion can't be beat.

ข้อดี: Comfortable n cleanliness

ข้อเสีย: No comments.....

ข้อดี: Was gone early and back late each day. Room was clean and the bed was comfortable. I had no problems.

ข้อดี: Clean facility, could definitely tell its newer. Well put together rooms. Handy computer room which helped me book a return flight home.

ข้อเสีย: $15 for a mediocre cheeseburger. Small patio area, small pool area. No continental breakfast but instead a $14 breakfast buffet. Stuck us in a room next to the elevators which shook our room every 10 seconds all night long.

ข้อดี: The hospitality. The cleanliness.

ข้อเสีย: Hard not to like anything.

ข้อดี: Great hotel with friendly staff.

ข้อเสีย: N/A

ข้อดี: All the staff were very friendly!! Even with following the covid guidelines. The room was clean and comfortable.

ข้อเสีย: There could have a been a little more attention to detail when cleaning the bathroom.

ข้อดี: Common areas were open and comfortable. Bar service was friendly. Room was reasonably spacious. Airport shuttle driver was prompt and courteous.

ข้อเสีย: First assigned room was dusty, had stained lampshades, bath flooring/baseboards and door were stained and deteriorated, and there was a hole in the closet door. Desk agent was accommodating in re-rooming, and second room was better. Road noise was considerable. Carpets in elevator areas were very worn. This property could use a considerable amount of updating.

ข้อเสีย: It says free breakfast but that's only for 2 people. It doesn't say that when you book the room

ข้อดี: They extended my check-out time for me, which was awesome. We were 3+ hours from home and we had to travel for a last minute, risky hospital visit/procedure (I have cancer). I had to be admitted to a local hospital 3 hours past their usual check-out time, so we were super happy they extended the time for us.

ข้อเสีย: Property was great. Not very happy with booking.com for not informing me of a deal I was eligible for ahead of time. I have cancer & had to travel 3 hours for a risky hospital visit, so it would have been nice to know we could’ve saved money.

ข้อดี: The location.

ข้อเสีย: Room service ended early. Couldn’t schedule the room to be cleaned while we were out.

ข้อดี: Timely airport shuttle

ข้อเสีย: Room lighting inadequate partially due to light burned out

ข้อดี: The over all experience was pleasing and I look forward to staying at the Aloft in the future.

ข้อดี: See above.

ข้อเสีย: Nothing not to like.

ข้อดี: I like how the property was keep safely by locking the door.

ข้อเสีย: I didn’t like the fact that water bottle was $6 and a small bag of chip was $3. I understand what money has to be made but that’s over charging customers

ข้อเสีย: I checked in late and was thrown in a handicap accessible room

ข้อดี: I thought the staff was very friendly and helpful

ข้อเสีย: The pool hadn’t been cleaned, there was 1 towel available, though the staff would’ve looked for more. I brought up the ice that was offered but there was no bucket.

ข้อเสีย: Room was not clean housekeeping gone fir the day had to move rooms

ข้อดี: Always a wonderful visit. Staff friendly and accommodating to my puppy.

ข้อเสีย: All around great establishment

ข้อดี: The pool and the nice rooms

ข้อเสีย: The area it’s at kinda ghetto

ข้อดี: Prime Location

ข้อเสีย: The noise level, running jumping was heard all night

ข้อดี: There hotel was very convenient, very clean, the bed was very comfortable, the shower was decent, and overall our experience was very positive.

ข้อเสีย: The breakfast experience was awful. The breakfast room was unbelievably confusing. There were paid groceries interspersed with maybe-free stale bagels with cheap-diner packaged condiments, horribly awful coffee with cheap-diner packaged cream, interrupted by a window selling tiny fancy food cartons. I have never been so confused for a hotel breakfast, and although we choked down a piece of bread and took some really bad coffee to throw away at the parking garage, the breakfast experience seriously marred an otherwise great experience.

ข้อดี: Stayed at Alofts in PHX and Tampa, always consistent and a good value.

ข้อดี: Room is nicely appointed, ours needed a little maintenance TLC on the shower door. Water pressure also a little low.

ข้อเสีย: Convenience store appears to be congregation site for homeless etc. and I would not go there at night.

ข้อดี: Very upbeat place to stay. Colorful and uplifting! Rooms are very spacious and the beds are big and cozy. Staff was very friendly!!! Me and my husband will be staying here again!!!

ข้อดี: staff is super, price is great. I love that they encourage people to go green and not have their sheets washed daily - they give $ back for every day you don't get clean towels and bedding. I highly recommend Aloft

ข้อดี: The staff was very friendly and accommodating. Loved that they had a shuttle to and from the airport. We ate at the Ruby Tuesday's right by it and had a great time with some of the locals. Aloft is close to the light rail, which was very convenient for us since we were going to the Diamondbacks game in downtown Phoenix. Would definitely stay here again. The price was also great!

ข้อเสีย: The only complaint that we had was that there was some construction going on that started at 530 am, which woke us up way earlier than needed.

ข้อดี: fun atmosphere, really good pool

ข้อเสีย: I wish they had a hottub

ข้อดี: Convenient to airport.

ข้อเสีย: Kinda like a cheesy Vegas hotel. Unorganized staff.

ข้อดี: Clean, comfortable.

ข้อเสีย: Planes, trains and automobiles. Heard them all, all night long.

ข้อดี: Very close to airport, stylish rooms, friendly and helpful staff.

ข้อเสีย: Close to airport and tramline, meaning constant background noise. Hallway and adjacent rooms also conducted lots of noise.

ข้อดี: I didn't contract any disease

ข้อเสีย: Rundown dingy with homeless people and prostitutes hanging around. Very noisy. Towels, when you could get them, were dirty gray and Iike sandpaper

ข้อดี: My young daughter liked the modern decor. She is averse to older looking bathrooms but liked the modern bathroom style (both public and room restrooms). The place was clean for the price we got. Would consider other places in the < $100 category.

ข้อเสีย: Wish there was a complementary breakfast included but there was options nearby in the area.

ข้อดี: Nothing

ข้อเสีย: The front desk staff we were very rude. They insisted that the room was not paid for even though I showed them proof that I prepaid. As a result of the lack of customer service, I did not check in to the hotel I will never book at another Aloft property nor would I recommend this hotel to anyone else.

ข้อดี: I did like that this hotel thought of everything as far as being safe for covid and making sure that they can still offer the best for their customers. I'm from New Mexico and most of the hotels here actually I should say all of the hotels here are only doing Brown bag breakfast you get a cold muffin and a yogurt and a piece of fruit usually. But this hotel thought of getting individually wrapped breakfast sandwiches that you can heat up yourself they had taken the time to individually wrap bagels and they had the toasters available individual cereals oatmeals hard boiled eggs that were individually wrapped they went above and beyond as far as their breakfast goes and they had their pool open which is another thing that we don't have here in New Mexico. The staff were very accommodating and friendly and other than the lack of things in the vicinity I had an awesome say and a great time in Phoenix as well.

ข้อเสีย: The location was okay because it was close to the airport which is what I was looking for but I was very disappointed in the fact that there was nothing within walking distance from the hotel as far as storage or stuff to do or anything like that. I actually ended up needing some allergy medication for my two year old son while I was there and I walked a mile trying to find something for him and the only thing I found was a Chevron which of course didn't have children's medication.

ข้อเสีย: I didn't like the fact that there wasn't early check-ins. Management should really look into early check-ins especially for people coming from out of town. I didn't like the fact the front desk lady told me at 10am there was going to be a king room available but that early morning the guy working told me there wasn't nothing available!!! Bad communication!!! We won't be staying at that hotel. Traveling 11hrs and having to sleep in your car for another 6hrs!!! Never again.

ข้อดี: This hotel is close to the airport, and since the price was right, I chose to stay there. The room was clean and spacious enough. Comfy bed and plenty of channels also made the stay worth it. The walk-in shower was a highlight.

ข้อเสีย: Staff could have been a bit friendlier. There were a lot of options for breakfast, but I was expecting more fresh and hot offerings. The shade in my room was broken, so I couldn't open it in the morning. Bummer.

ข้อดี: Location

ข้อเสีย: Airport shuttle was late

ข้อดี: Convenient locaton neat airport but quiet and comfortable

ข้อเสีย: Very noisy. Could hear everyone in the halls and in the adjacent room

ข้อดี: The hotel staff was very courteous and the location to the airport was ideal.

ข้อเสีย: It was not filthy but our bathroom was not as clean as I prefer and t he hotel hallways were kinda dirty.

ข้อดี: The many pillows were luxuriously thick. The halls were quiet. The breakfast choices were outstanding for the money.

ข้อเสีย: Our first room had a distinctive (cigarette-type) odor to it, however the front desk immediately corrected it by assigning us a different room.

ข้อดี: Great value for the money

ข้อดี: Nice clean professional hotel, would recommend and will stay again on my next business trip to Phoenix area.

ข้อดี: Great location great bar and restaurant

ข้อเสีย: Nothing

ข้อดี: Clean and quiet

ข้อเสีย: No where to park really and my room was in the 6th Floor. Too far when you have leg issues

ข้อดี: Location was nice and pool area nice and clean.

ข้อเสีย: The hot water wasn’t good

ข้อดี: Staff was friendly and helpful under trying conditions

ข้อเสีย: Elevators were broken upon arrival. It took 99 minutes or so before we could get to our room on the 8th floor. Garage security is not great

ข้อดี: airport

ข้อดี: Everything

ข้อเสีย: Nothing

ข้อดี: Shuttle was very quick and readily available. Driver was extremely helpful.

ข้อเสีย: Cable box was unplugged and a bit hard to reach. Simple fix though.

ข้อดี: Room service. Food. Friendly people.

ข้อเสีย: Price was less expensive the day after we arrived but we were locked In at the expensive price.

ข้อดี: Friendly staff, clean comfortable room

ข้อเสีย: The price was rather high

ข้อดี: the food

ข้อเสีย: lost & found never calls you back, nor they answer the telephone.

ข้อดี: Staff was very nice room was clean quite spacious would recommend to any one. The train is directing in front of the hotel for a 10 ride to downtown.

ข้อเสีย: None

ข้อดี: The staff were very freindly. I ate at the resteraunt and found it to be surprisingly good

ข้อดี: Loved how clean everything was!

ข้อเสีย: The pillows on the King size bed were too small That is my only complaint

ข้อเสีย: The bed was not comfortable, the hallway reeked of marijuana, which leaked into my room through the vents. Walls are too thin, and the AC made some loud noise when it would turn on. Overall, I did not have a great stay.

ข้อดี: Beds, pillows super comfy and lots pillows. Shuttle prompt fetching me at airport. Driver best of all staff.

ข้อเสีย: No towels at pool. Staff seemed unconcerned when we brought it to their attention. Finally brought some out but were placed far from jacuzzi without telling us. We couldn't tell as it was dark. When my friend checked in, front desk made her pay entire charge even though I paid $100 deposit. Deposit was refunded to her card 2 days later.

ข้อดี: Very clean

ข้อดี: Reserved the room on Kayak when my plane was delayed and I knew I would not make the connection but later airline decided to give a voucher for my room. When I tried to cancel this room, a mere 4 hours later, I was told no and that I would be charged even when I would not be using the room. Will not be using Kayak again. #gotmeonce

ข้อดี: Location is right by the airport and within 20m of anywhere you want to get in Phoenix and surrounding areas

ข้อเสีย: Pool was fairly small

ข้อดี: The family and I were stranded and the hotel saved us from staying at the airport over night with a 2 year old. The room was clean and they furnished a crib for my kid.

ข้อเสีย: The lights in the room next to the beds didn't work. The cords on the lights was bent at a weird angle so the wires were not making the electrical connection needed. All the others lights worked great.

ข้อดี: Good house keeping, friendly staff

ข้อเสีย: Limited restaurant menu

ข้อดี: my stay was clean, high grade and complete with good services, thank you.

ข้อดี: comfortable bed. Plenty of space in the room. Liked the big screen tv.

ข้อเสีย: Can't think of anything.

ข้อดี: Nice staff. Good restaurant. Good business center where it was easy to print boarding passes.

ข้อเสีย: The hotel is past it's best. The room was fine, though the elevator, hallways, and common areas were shabby, even dirty. The airport shuttle was difficult to find. Had it not been for the volunteers at the airport, I wouldn't have known how to locate it. Even after calling the number, the phone just rang endlessly. We would stay at a different airport hotel next time.

ข้อดี: The room was fine, nothing special but not bad. The lobby has clearly been remodeled and has a nice lounge and bar area.

ข้อเสีย: There was a crazy screaming drunk man in the hallway that kept us up for hours and it took the police a long time to come. While the hotel apologized in the morning, I felt that more should have been done to compensate for the fact that we were not able to sleep at all.

ข้อดี: I loved the bed

ข้อเสีย: They placed us where we were facing the AC unit, a used towel from a previous guest was still there. The headboard had som sort of white residue on it. Parts of the room was dusty. I found hairs stuck to the sheets on the bed.

ข้อดี: The staff was awesome, very helpful and super friendly. Short drive from the airport and even better that they have shuttle service. My kids really enjoyed the pool and had a blast the entire time we were there. Will definitely book again.

ข้อดี: Staff was very attentative, but seemed very stretched

ข้อเสีย: Look, feel, cleanliness and lack of food

ข้อดี: Placed in back corner of hotel. Room was small. Was not informed of cleaning request room to be cleaned - not done move us to another room - it was not very clean. Not staying there again.

ข้อเสีย: Dated hotel facilities.

ข้อดี: Location, coffee, price

ข้อเสีย: I called you address sink that would not drain. Was not fixed in a four day / three night stay. Someone else’s clothes were left in the room when we checked in. Dirty wash cloth was left in shower. Really makes me question the cleaning protocol.

ข้อดี: The outside fire pit and pool are nice. The staff was attentive and courteous in all interactions.

ข้อเสีย: The beds seemed small for a queen.

ข้อดี: Cleaness

ข้อเสีย: Everything was excellent

ข้อดี: Rooms

ข้อเสีย: Bistro Open sooner

ข้อดี: The inside of the suite

ข้อเสีย: The facilities need upgrading

ข้อดี: Front desk staff were rude

ข้อดี: Customer service was great, very polite. There was an issue we had with our room, the shower would drain the water and we had to rush though our shower because we were worried it would over spill. On our last day, the water did spill over. Overall, I think the property needed some attention and was not worth what I paid

ข้อเสีย: Outdoor cleanliness was not at its best

ข้อดี: The parking lot was clean

ข้อเสีย: The shower over flooded into the bathroom and into the kitchen and bedroom the Maintenance unclothed the shower but left a huge mess and did not take the dirty towels. The cleaning people were called to the room they never showed up the next morning I called again for it to be cleaned the manager said the cleaning lady was on her way 4 hours later she never came. The bed had black hair all over it and a blood stain the blankets and sheets were filthy. There were drunk Prostitutes running up and down the hall i was approached by 3 prostitutes asking if I wanted company in my room for 100 a half hour I called the front desk and nothing was done about it or to them. And the pool was filthy as well beer cans every where and in the pool its self.

ข้อดี: Is clean

ข้อเสีย: It got a pool

ข้อดี: It was close to the zoo.

ข้อเสีย: The room was dirty. The pull out mattress was stained. My kid found a bottle of perfume in the couch cushions. My wife went to make coffee and the coffee maker had old coffee and creamer still in it. I wiped the floors down because they were sticky. Definitely was not cleaned before we got the room.

ข้อดี: The location of the hotel was perfect for returning rental car, touring in the day, and a free shuttle to the airport. Rooms were spacious, clean, and the bed and pillow comfortable. Slept great, very quiet. Staff was very friendly and accommodating.

ข้อเสีย: Cannot think of a thing.

ข้อดี: Friendly staff, great breakfast, lovely pool and very comfortable suite!

ข้อดี: The only things redeeming about this property are the free parking, free breakfast and warm cookies.

ข้อเสีย: This hotel is dingy, rundown, and desperately needs renovation. The room doors are also not within a closed building. This Double Tree is nothing like any of the ones we've used in the past. Save your money and look for a cleaner, safer and nicer overall property.

ข้อดี: The location was close to the airport and only a short drive to University of Phoenix Stadium. It was perfect for a quick in and out trip.

ข้อดี: Celebrate New Year's Eve with an early check-in and stay at the Doubletree and early dinner at 6 PM and the nearby transportation to our event departing at 8 PM fantastic

ข้อดี: It was a wonderful hotel, great breakfast, comfy room, and friendly staff.

ข้อเสีย: I was traveling alone and my room was on the 5th floor quite a distance from the office and a little hike through the foliage and pool area. Even from the parking lot entrance, closest to the elevator I needed to take, I had to travel down a dark walk area by the laundry. I didn't feel unsafe but it could be a recipe for disaster. I checked in after dark and the lighting is limited around the pool area for the ambiance but this made it difficult to figure out where to go. I would have preferred something closer and should have asked.

ข้อดี: Appreciated the free shuttle to and from the airport, as well as to neighboring restaurants. The complimentary breakfast buffet had plenty of choices, including scrambled eggs, bacon, sausage, oatmeal, cereal, various breads and pastries, yogurt, etc. Rooms are spacious, with a door separating the bedroom from the living room. Two large flat screen tv's, locking safe, large refrigerator, microwave and coffee maker. King bed is super comfortable with pillow top mattress! Plenty of large towels and good water pressure. Internet access was reliable and strong.

ข้อเสีย: Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!

ข้อดี: We liked the size of the room. And it was clean

ข้อเสีย: We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.

ข้อดี: The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious.

ข้อเสีย: First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.

ข้อดี: Clean facility with a very friendly staff

ข้อเสีย: No dislikes

ข้อดี: The hot buffet breakfast included is fantastic in quality and expectations. The set up of hotel is wonderful as all views ou can see mountains and planes taking off (the noise from planes was not an issue even though you felt like you could grab planes out of the sky. I would recommend this for all of my relatives who would visit me and for all of you wbo have no idea where you should stay.

ข้อดี: The room was a nice setup and size. There were no pillows or sheets provided for sofa bed and only 2 towels. Room could have been better equipped and cleaner.

ข้อเสีย: The grounds, pool area, Lobby. Hardly a trash can anywhere and what was out on property were flowing over with trash. Not a one at pool area. Gas Grill was filthy as well the lobby restroom. There should have been hand sanitizer at pool area and thru Lobby. But most of all, the front desk greeting and customer service was horrible. Did not feel welcomed at all and she was so snippy when asked anything about room or readiness. Not a good 1st impression/greeter at all!

ข้อดี: The room was very big and had all facilities, including the big fridge, microwave and the stove. Also, despite mention of "airport" in the hotel name, we didn't hear the planes, which is a relief. :)

ข้อเสีย: The breakfast was pretty meager, but it can be due to current COVID times...

ข้อดี: Everything else was good.

ข้อเสีย: The hot tub was broken, needs a bit removing in rooms. Hair strands on couch, bed, bathroom. Cleaning could be better. I brought my own just in case

ข้อดี: The location was very convenient. The staff was very nice great customer service..

ข้อเสีย: The Jacuzzi didn't work the sofa bed was very uncomfortable the AC made a lot of noise breakfast could have been a little better for $336.00 it could have been a little better ..

ข้อดี: everything was good

ข้อเสีย: everything was good

ข้อเสีย: Breakfast not good

ข้อดี: The room lay out was nice

ข้อเสีย: The transfer from the airport to the hotel took us 1 1/2 hours to go a small distance. They are not running their shuttle, which was news to us. Complimentary Lyft services were extremely ineffective!

ข้อดี: Breakfast was in a paper bag, nothing I would eat

ข้อเสีย: We arrived at 3:05pm and couldn't check in until 4:15pm, we had to sit outside or the lobby and wait for our room to be ready. The room was very expensive and not worth $340. There were no ice machines and the commissary was very pricey for snacks and drinks.

ข้อดี: The stay is always relaxing. The rooms are exceptional and so is guest services.

ข้อเสีย: Mattresses are uncomfortable at this location. Better room appliances. No/Insufficient utensils and/or cooking equipment. WiFi service is really bad.

ข้อดี: The rooms are clean, bed was comfortable and the kitchen was stocked with everything you need. This is a great value!

ข้อดี: Updated, clean rooms. Beds very comfortable. Friendly staff.

ข้อดี: Very clean and comfortable room. Easy access to the airport. Staff very nice. Excellent bfast

ข้อเสีย: The manager kept approaching someone from my club about Load Motorcycle exhaust at 2 and 3 am as well as any other complaint about bike noise then tried to tell us we couldn't park our bikes near our rooms like others in cars did. The issues I had with the manager only was when all the noise complaints were being expressed to him we weren't even awake when the noise was going on. Heck the bikes reving woke me up when they came through the parking lot. Then there was the Prostitutes working out of a room there. Instead of harrasing us about something he couldn't confirm had anything to do with us the beds were hard there was hair left from either the person before us or the house keepers either way room wasn't clean

ข้อดี: Sitting out by the pool in the afternoon/evening. Right outside our room.

ข้อดี: The room was spotless and the on-site restaurant was a big plus as we had an early flight.

ข้อดี: Close to airport the pool the restaurant

ข้อเสีย: Very tiny shower I'm 5 foot and my head almost touched the shower head. My BF is 6'3" he had to duck to take a shower

ข้อดี: Older style, very clean, excellent staff, nearby restaurant.

ข้อเสีย: If you’re sensitive to sound it’s close to the freeway so there is some traffic noise. If you have heavy luggage asked for a room on the first floor. It’s a two-story facility with no elevator.

ข้อดี: Really surprised by the cleanliness. Great service . Great for the price

ข้อเสีย: N/a

ข้อดี: Over all our stay was great. We were only at the hotel for one night after a late night flight. We had no complaints at all.

ข้อดี: Has airport shuttle,affordable

ข้อเสีย: Hard to find parking

ข้อดี: I just needed a place to sleep and go on my way it was perfect. The staff gave me good info and told me where to have breakfast and find a walmart.

ข้อเสีย: Nothing to complain about

ข้อดี: Proximity to airport,attached restaurant, free parking for 14 days

ข้อดี: Room was well-appointed with desk, occasional chair and luggage rack. The bed was comfortable with plenty of pillows. The bathroom was clean.

ข้อเสีย: There was no free breakfast. Breakfast was available in an attached restaurant that was mediocre at best. We ate both dinner and breakfast there and the food and service was adequate. Had there been other restaurants in the immediate area, we would have gone elsewhere.

ข้อดี: Fine bar, restaurant and smoking area.

ข้อดี: Provided what I requested, a room with refrigerator on first floor quiet side of building.

ข้อเสีย: Nothing

ข้อดี: It is close to the airport with free pick up and drop off for a late arrival and early departure the next day. Comfortable and clean, it was a great place to recharge and still affordable.

ข้อดี: Very friendly staff. Very comfortable beds.

ข้อเสีย: A lot of the vending and and Ice machines were out of order. We didn't need them..but it was Phoenix…HOT!

ข้อดี: We had an early flight the next morning so decided to stay at the Best Western Airport Inn because it was fairly close to the airport & to our rental car return. The rooms were fine, everything in the room was standard and worked for what we needed. There was a pool and washer & dryer facilities onsite, but we didn't use them - seemed fine though.

ข้อเสีย: We were put in room 231 which was in a corner next to an "Employee Only" room (maybe some kind of laundry room or work room). The only problem with this was that something made a really loud buzzing noise. In the room the buzz sounded like it was coming from the wall - it was as if some sort of generator or loud water heater or something would kick on for about 4 minutes, then off...over and over. ALL NIGHT. The noise would start out as a hum, then get slightly louder, slightly louder, until finally it would be a full out buzzing then a clinking noise and it would shut off. It would be off for about 4 minutes, then start back over. If you are a heavy sleeper or really tired I'm sure you'd have no problem. My girlfriend finally just put some ear buds in so she could pass out. We didn't try to get our room changed because we had unloaded all of our things in that room and by the time we got back to rest from dinner (and noticed the noise) it was past 11 pm. The next morning when we went to check out and mentioned it to the man at the front desk he said "well you should have changed rooms" and offered nothing. I didn't expect a free room by any means, but an apology for the inconvenience would have been nice customer service. Aside from that, there is no elevators & the WiFi didn't work.

ข้อดี: Clean and spacious room. Free shuttle to/from the airport.

ข้อเสีย: There is no elevator. I have to carry a heavy suitcase to my room in 2nd floor. There is no free breakfast typically found at this kind of hotel although there is a restaurant. Wifi was not working.

ข้อดี: inexpensive

ข้อเสีย: my room was 100 yards from the highway and walls are thin their airport shuttle took over 30 minutes pillows are horrible

ข้อเสีย: next to frwy - noise all ight

ข้อดี: Comfortable beds

ข้อเสีย: Poor TV reception

ข้อเสีย: Breakfast “muffins”, only had an orange and cranberry flavor

ข้อดี: The room was clean and comfortable We had a couple of issues that we addressed with front staff and it was fixed immediately with a smile! The hotel was very clean and quiet and maid service was friendly, uninvasive but very thorough

ข้อเสีย: The pool, fitness center nor hot tub or hot breakfast were available @ the time of check in and Im not thrilled that the room rates were as high with out the full amenities!! Discount the rooms if you arent offering ANY ADVERTISED amenities guests check into hotels for! The room coffee was stale both mornings and breakfast was not impressive with bitter coffee, juice and some small danish type bars but were offered fresh oranges along with the danish bars. I had expected a little more from the hotel for the price we paid.

ข้อดี: Really nothing.

ข้อเสีย: Almost everything. The location was far from stuff. Some of the staff was rude. The room wasn’t what I was told I was going to get. The rooms are too small for that price.

ข้อดี: They didn’t want to change my room . Actually I don’t sleep there . I just leave the hotel ! Dirty The bathroom Smells pee ! The ac was no workin well ! So!

ข้อเสีย: Housekeeping were friendly But the gay on the front desk not

ข้อดี: I did like the location, very near to the airport and the shuttle service.

ข้อเสีย: The hotel is very outdated, the room was not ready when i arrived which was around 2:50 and normal check in is 3:00. The person at the customer service was on a phone call that took for ever to get off, then we were given a room that smelled horrible, smelled like cigaretes, he claimed that they were non smoking rooms but it was pretty bad, 45 minutes later we were given a different roo. The breakfast was nothing but oranges, apples and orange juice from machine and some coffee pastries

ข้อดี: Staff was friendly. Shuttle service.

ข้อเสีย: Overall condition was shabby. Vending machine wasn’t operable. Breakfast was just coffee and a prepackaged pastry.

ข้อดี: It was no breakfast only coffee and muffins

ข้อเสีย: Duty sheets and staff with really bad attitude when I asked for a clean sheet

ข้อดี: The gentleman in the front desk was friendly always with positive attitude. The property seemed clean and our room was missing a refrigerator but as soon as I called they came it right away to being us one to our room. The beds are super comfy, rooms looked nice and clean. No noice complaints we were in the 3rd floor. Also easy check in and check out. Keep up the good work.

ข้อเสีย: I thunk it just need light fixing where the mirror was. But nothing that can’t be fixed. Just that minor detail. But other than that great to the rest.

ข้อดี: Comfortable bed. Convenient location to airport.

ข้อเสีย: Carpeting in halls is old looking.

ข้อเสีย: Old and outdated bathroom. The door the bathroom didn't slide and when it did it was stuck. Update to a user friendly door.

ข้อดี: It was quiet!

ข้อเสีย: The laundry area was old and out of order!

ข้อดี: It was close to airport

ข้อเสีย: I was put in handicapped room. I hate handicapped room. Desk clerk would not change my room.