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No real room service. Showers not great.
I liked how cozy our room was. The snacks provided in the lobby were delicious! The location was amazing. We were able to walk everywhere, which had been our goal. Overall, excellent hotel! I wish the bathrooms were a bit bigger.
Affordable with nice accommodations. There was always water, sparkling water, tea, and coffee available in the lobby. To operate the elevator you have to put your key card in, which made me feel safe. There were snacks in the lobby the first night we got there and then they all disappeared...it was weird!
Comfortable bed, good sized room, great location, great room service. The fire alarm kept going off throughout the night and we didn't have any hot water and could not shower in the morning.
Great staff. The listing mentioned free parking. It was not- only 35% off
Location The staff is poor when it comes to taking care of customers. Will never stay there again.
Excellent pricing. Friendly staff. Water stations are a nice touch. Separate elevator to the lobby, then another elevator to the room -- very bad. Cleanliness overall ok, but there was an old, dirty carpet in the room. WiFi spotty. Fitness room/equipment needs updating.
It was a very comfortable and clean room. Probably taller than it was long but unless you're bringing a pop-up trailer with you there's plenty of room. The bed's comfy and the shower is really nice. They had a hair dryer to use. There's no fridge but that's not a huge deal. I would have liked to have a safe since it is a city, but it's not in a rough area. Some people complained about the two elevators, which is a bit odd but not so much so that you should be like the one guy I passed who was trying to figure out how to get out of the lobby (I mean he got in there in the first place, somehow). There's a big mall with a food court right across the street and all manner of fast food in the block between 15th-16th not to mention most everything you'd want to see or do is basically walking distance (under 1-1/2 miles - South Philly/Italian Market, Liberty Bell/Independence Hall, Eastern State, City Hall, Chinatown). I'd really recommend the hotel, and that you do walk places, don't take the tourist bus, you'll see a lot you wouldn't otherwise. Someone else complained about the parking, I had no issues, it's a city, you pay to park, and it's not like you're walking more than half a block (it is literally across the street). WiFi speed: 18-20MBps was what I got. The staff while extremely polite were not really the most helpful, everything was "It's not my call" when it came to business. I had to jump through a bunch of hoops just to get my stay extended, and they had me put down $50 per night for incidentals (would've been $150 if I'd used cash). There's no mini-bar and I wasn't planning on ordering room service, so this made no sense to me.
The room and the location were perfect. If you want to be in the heart of Philly it's a great choice. Comfortable beds One staff member was a big abrasive when answering questions and handling issues. I might as well have been dealing with a machine, but this was really just one staff member in particular. The other gentlemen helping me was much more well-mannered.
Rooms were very clean like the coffee set up for the guest and especially the water. Employees very pleasant and accommodating N/A
I LOVED being able to get seltzer water in the lobby 24/7 and I loved the coffee machine in the lobby, too! The computer workspaces in the lobby were also very, very helpful. It didn't have a lot of silly extras -- the rooms were spare but completely adequate. The maids actually left the towels alone if they were hanging (so they weren't laundered needlessly). My husband complained that the bathroom was so cramped and that he had to hold the toilet seat up when he wanted to pee. The fridge was in a cabinet which wasn't installed so well so it was tricky to close.
Super accommodating staff and convenient location. The rate for a last minute Saturday booking was also a nice bonus! Will definitely stay again.
The room was spacious and quiet. The reception area is very airy, bright, luxurious, and welcoming. The bar food is good. No grab bar in the shower, inside a tub. Toilet paper holder was behind me on the wall.
The location was very good, very central and near to a shopping area, and near where my friends lived.
Rooms were spacious and staff helpful. Location
Flexible staff, location. Needs rennovation, loud AC.
Huge room, comfortable bed This hotel is unsusuccessfully trying to be a luxury hotel, which it does look like. Looks aren't everything though. The way you're treated by the staff is most important in a luxury hotel. This where the Warwick falls flat on its face. The "doormen" never acknowledged us going in or out. When the bellman showed us to our room, we asked where the ice machine was, instead of filling our ice bucket, he showed us where we could get our own ice--pretty classy guy. Now for the maid service: When we showered the first morning, there ware only two hand towels, one of which we had to use as a bath mat. My husband asked one of the maids on our floor for a couple more hand towels. Her reply was that she had none! We had to call housekeeping to ask for extra hand towels and a bath mat. When our room was done that morning, we got a bath mat, but no hand towels. They also failed to replace our coffe, coffee cups and drinking glasses. We were givien an hour extension for check out, but our maid knocked on our door three times to ask when we were checking out. All three times she knocked on the door were before noon! If Radison wants to run this hotel as a high-end hotel, they need to actually train there entire staff how to serve their guests.
Employees very helpful and location was great. Mouse traps with droppings clearly visable in room.
The location and amenities made available were a terriffic value. The staff and service was first class
Great bar with friendly staff and very good food. It was enjoyable to hang out there after a day of seeing the sites. Rooms seem a bit dated, and there was no safe in the room.
Excellent location Overcharged for keeping a pet in the room. Neighboring hotels charge either nothing or $25. Radisson Plaza-Warwick charged us $60 for an overnight stay.
Location Bathroom small, no place to hang towels
Front desk people were cooperative.Nice central location for shopping, and seemed a nice neighborhood. Food smell permiated room (probably from steak house in the hotel).Became very nauseating during my stay, and interfered with all uses of room. Poor sleep from smell. It was like people were cooking rotten meat all day and night.
Clean, friendly Expensive, not as many amenities as other hotels up the street
Great location to tourist sites. Rooms are moderdon, clean, spacious. Room are not very sound proof.
The bedding is super comfy and the overall look is modern and very pleasing. Great staff. The room was a tad too small for me.
Great location, clean and very friendly hotel staff. The Art Bar left a lot to be desired. Poor food and service.
It's clean, the rooms are really nice, and it's in a great location. I have no complaints. This place was awesome.
Construction at an adjacent building seemed to go on all night long. Unable to have any silence or sleep. And then there was a taxi "horn-honking" demonstration in opposition to Uber. Worst hotel experience of my life.
Beautiful boutique rooms N/A
clean, nice staff, secured parking, spacious rooms, microwaves in room, no smoking, comfortable bed and sheets Daily parking was over $40/night
the view and the room was lovely, the hotel is close to the city hall and to the museums. Bar on the first floor is good. The pool was not very clean (passable) and people had to ask several times for towels. The pool area can be a great place - just add some plants, get rid of ugly fence, put a bar there....
Clean & facilities are modern Room is describe with "city view", only view is an office building across our room. No full service restaurant in the hotel but walking distance to everything.
The staff was friendly, respectful and professional.
Noisy and crowded they day we were there a plain clean serviceable hotel Two things. Our room was between two college kid rooms with multiple tennants. They were polite but busy Other was we went to happy hour and the price was not honored
I love the nicely decorated rooms and modern feel. Great location. Rooms not quietly. Could hear all traffic from the street and noise from other rooms and I was on the 9th floor. Would like to see Sonesta to replace those thin windows with something better.
Te walls are paper thin. You can hear what everyone is doing around you.
The Sofitel in Philadelphia is in a great location. It has beautifully appointed rooms, and the staff are gracious and warm. Typically, I feel very comfortable in any room I stay in. However this time, the air conditioner didn't work properly, and the shower didn't drain properly. It did dampen my enjoyment of the hotel.
Everyone was friendly, my room was rather large and I enjoyed the ambience. My room was mainly clean but I felt like certain surfaces needed another wipe.
Location is perfect for shopping and eating. Room was quiet, clean and comfortable. Staff were warm, welcoming and helpful. Loved the slippers, thick towels and soft sheets. Lanvin bath products - wow! Nothing. I would easily stay here again if I can find a good rate.
The staff and service were impeccable.
The whole staff is professional and friendly. When they say hello,good morning or ask how your stay is going, it's all sincere. It doesn't sound like a chore or they're just doing their job, they really care!
They found and provided a mailing tube for us so that we could pack a poster and didn't have to mail it home. I little pricier than I would have liked.
Had a prepaid reservation for Sofitel and arrived a day late due to a family emergency. I did not have time to call the previous day and when I arrived the manager said they had cancelled my reservation, charged me for one day and that he 'would help me find another hotel.' Pathetic, at least could have called me before they cancelled my reservation. Never stay at the Philadelphia Sofitel again.
I booked my stay with the Sofitel through Kayak and the hotel reservations staff completely LOST my pre-paid reservation. After I thought I had resolved this issue, the hotel staff charged me AGAIN for the reservation because the check out staff was different than the staff I worked with to check in. The staff does not communicate with each other. I will never book a room with this hotel again.
I love all the little extras that the Sofitel in Philadelphia provides… Waters that you don't pay for and offers of more water on request. A really comfortable chair to sit at at the desk, multiple outlets for electronic things, a good blow dryer, a fabulous bed for comfort, great decorating and design that is amazing. I love the amazing service and delicious food like the squash soup that Sofitel offers in their dining area. I appreciated that when I asked about my boarding pass being printed out Anthony from the front desk immediately went there and did it within 30 seconds for me. The staff, from the maid service to the front desk to the waitresses to the hostess to the Bellman, are all incredibly friendly warm helpful but appropriate.
There were many stains on mattresses, Knicks on walls and doors, bedside glasses were not cleaned/replaced each day, gym was filthy with sweat stains on machines and equipment and floor. This hotel is desperately in need of an upgrade/remodel
Love the hotel and the location. The bar was nice and the French fries late night were amazing. Met an old friend in Philly for one evening. We had a great day in the city, a wonderful dinner and retired to the room at eight PM to get reacquainted. At 10:15 we had a hotel staff member knock on our door to tell us we had noise complaints and to keep it down!!! There was also a note under our door say pleas keep it down the walls are very thin!!! Really??? 10:15??? And they want Philly to be known for the city of LOVE but only if you whisper! Disappointed the staff actually came up to tell me that. I will not be staying there again if I am doing anything but sleeping!
Wonderful service, beautiful hotel. The beds and linens are very comfortable, as are the bath robes they lay out for you. We were celebrating a birthday and the extra touches were very much appreciated. The rooms can use a bit of updating, but all in all it was an excellent experience and will likely return again next year for another birthday celebration!
the service was excellent with attention to detail.
The hotel rooms were luxurious and left no stone unturned as far as comfort and cleanliness. They thought of everything even as far as robes, slippers, newspapers, umbrella.
room and atmosphere were gorgeous. staff very professional.
Beautiful spa and facilities The restaurant closes too early.
We planned a quick last minute evening in the city and booked the hotel on a whim due to its location and proximity to our favorite part of town. In terms of location, this place can't be beat. You're within walking distance of what seems like hundreds of fantastic restaurants and highlife hotspots. The hotel staff is courteous and made us feel instantly welcomed and at home. My only criticism is that the room was a bit dated. It needs renovated. The shower definitely seen better days and looks like it was last done in the early 90s. The bed was very comfortable and we slept pretty good.
It was comfortable and quiet. The staff was well trained and gracious. It was well located for me.
Very accommodating staff, large room, great location. Well appointed. The air conditioner shuddered loudly each time it turned off.
I have stayed at Kimpton hotels on the east and west coasts and I have always had an excellent stay. The rooms are clean and well decorated, the rates reasonable, the staff warm and welcoming and the customer service exemplary.
Great located, clean and comfiy. pretty new rooms. Nice staff No free wifi (pretty oldfashioned) No parking, 48 $ for one day valet was pretty expensive.
We were in town for a wedding and gifted our reservation for Hotel Palomar to the newlyweds for the evening after their wedding. The staff at Hotel Palomar was fantastic- they quickly and easily added names to the reservation and a bottle of prosecco and lovely note was in the room when they arrived. They loved the room and we loved knowing they were well taken care of! No complaints!
My fiance and I visited for the holiday weekend. Staff was very friendly and helpful. Room ammentities were updated. Great views of city (of your on the right side of the building). king size bed was nice to have although it wasn't especially soft. Room was cleaned every afternoon for when we returned. They have decent free wine ever day between 6 and 7. The hotel lobby and elevators and hallways were nicely decorated, full of art. Room size was just average, didn't have much if any more room compared to other hotels. The shower was nothing special, same size and same shower head I would find at a 2 or 3 star hotel. Nothing was inclusive except for a few toiletries you may have forgotten at home. We had a weird Brown smudge on one of our end table drawers that room service had to clean up. Only 4 elevators for 25 floors of rooms was bad, if your in the top floor like we were we had to stop at 4-5 floors going up or down before we arrived at our room or the lobby. Ice is Only on one flone which is extremely inconvenient. These negatives were a big let down, overshadowing the positives for the price you pay.
Friendly staff. Good location. $50 for valet parking. Still not sure where they parked the car....
We loved the service and the wine hour. Great ambiance in the lobby. Will definitely stay at Kimpton hotels again. None.
Location 1) Room was extremely small and uncomfortable. 2) AC Fan cycled on and off every 15 seconds or so keeping me awake during most of my first night there. I reported this to the front desk and asked that it be fixed, but was not. I had to turn off the AC the next two nights in order to sleep. 3) We had booked several rooms for a wedding party. Only 1 was available for check in at the advertised check in time. 4) Only 4 elevators for a 25 story building made getting from floor to floor very difficult. For example: getting coffee and ice (each available at only 1 location in whole hotel) took an unacceptably long time due to long elevator waits. 5) Staff was not very helpful. One of our guests left an item in another room. I had to follow up with lost and found 3 times before I was able to get it back. 6) in short...while I've stayed in many hotels in my life, this is one of the worst experiences I have had. Next time I will stay in a Red Roof or similar....my experiences there have been much better. This was certainly the poorest "value for dollar" that I've ever experienced.
I liked a LOT on December 12 Santa klaus with all the dogs around It Was simple delightfull. For me a 10 Star hotel. We spend 3 weeks and we enjoyed
My hubby and infant stayed at this hotel for new years day, and we loved our experience. It was convenient to downtown philly, our city view king was spacious for a downtown hotel, and the hotel extras, like happy hour, morning coffee, and all day hot cocoa were lovely!
Absolutely LOVED staying here. My boyfriend and I stayed here after the marathon. Bottled water when we arrived, champagne and the staff upgraded our room! We got there 3 hours earlier for check-in and because our Queen room wasn't ready yet and my boyfriend was visibly exhausted from the marathon, they gave us a King room that was ready. The rooms are the perfect size, comfortable bed, clean bathroom with amenities, and room service was fantastic. Free wine social hour by the fire was incredible. Hotel is centrally located with a lot of great food surronding. We'lol be staying here anytime we're in Philly! 18% gratuity and 5$ service charge placed on the food service is a bit excessive. The lady (who was so sweet) brought the tray into our room and had me sign a receipt that had a tip option on it. Just mad it a little uncomfortable. It didn't take away how amazing the food was though!
The hotel was pet friendly Hotel need a pool
Friendly and accommodating staff Plenty of nearby restaurants No business center (but front desk was helpful)
The location was great. It was very close to everything. The staff was friendly and helpful. It wasn't worth the money for what you got. It nickel and dimes customers for everything and amenities were overpriced. Parking, snacks, water. There isn't a microwave or fridge in the rooms. A fridge was provided upon request but it was not in the best physical shape. The tub and cups weren't the cleanest
good service - clean- nice decor valet parking rates exhorbitant
Right in the middle of everything. easy access to many dining spots along with very good shopping. the lobby was very nice; check in was smooth with a special consideration to let us check in early! Parking was very expensive for overnight but in the middle of the city what can you expect.
location Apparently the hotel was sold out when I made the reservation through your website, so they put me in a room with a mruphy bed, not a real bed.
I had a quick one night stay in Philadelphia and chose the beautiful Westin. My room was first class,and service was exceptional. I will definitely stay here again .
The room was very nice and fit our needs well. We thought the bed was as comfortable or even more comfortable than ours at home, which says a lot. Our shower didn't work. After a hot night outside at the Cold Play concert, we wanted to take showers before going to bed. However, when you pull the knob to turn on the shower, it came right out of the faucet. It was almost 1 am in the morning and we didn't want to call anyone. So we opted to take a bath but it was not what we wanted. Hence the reason I only gave the hotel a "Good" rating.
Great location and atmosphere Prices of food and drink
The staff was very apologetic for the confusion. I made a reservation through your system, booking.com and got to the hotel at 1030pm in the evening, to NOT have a room available for me. What is the point of a confirmation if a room isn't actually confirmed with the hotel itself?? How do you expect me to use your service again in confidence?
they overbooked. I had to find other accommodations.
We thought it was great and would stay again! We have never been unhappy when staying at a Westin!
The bed was really nice. The toilet seat needed to be replaced.
Great small hotel! The location is superb. Close to Philadelphia's sites, restaurants, and shopping; but a very quiet side street in the heart of the city. The staff was very helpful, considerate, but not overbearing. The white wine reception was a very nice touch. The only problem was that the room air conditioner was loud.
This is the best place to stay in Pholadelphia, perfect location, perfect staff.
Comfortable hotel, nice neighbourhood, in the city center
Stellar hotel and concept that leaves out all the things you don't need or want -- like a crappy hotel restaurant and bar -- to focus on the things you do: great, comfortable spaces and design. The staff is fun and informed and very helpful. I wouldn't stay anywhere else in Philly now that I know about the AKA. The cab driver (and many others in the city) don't know about it. I got dropped off the the Rittenhouse Square hotel juts across the square. No biggie, just make rue you're at the right place.
Location and high quality of the appartment
The room was very comfortable. The location is great. the price was very reasonable and the staff very nice. The room was a little bit noisy during evenings and nights. I think it would be nice to put double glazing.
We loved the comfort of the king size bed. Having a kitchen gave us the opportunity to cook in or bring back leftovers to reheat in the oven or microwave. My husband could watch TV in the livingroom while I had the TV in the bedroom. We could not find any reason not to stay there again. The location was perfect for our appointments and the comfort of the room was fantastic.
The suite was very nice and clean, the staff excellent...
James (on the desk) was a great help to us ; we were also able to negotiate a fee comparable to a different facility. It is expensive but in a great location and has large rooms. I hope to stay there again. the breakfast is very basic. Yoghurt and a muffin! some of the desk staff were much less helpful whilst others went out of their way to make sure we were well cared for.
I found my studio to be well appointed and comfortable. The location is excellent and the hotel staff are friendly and helpful. There was a lot of street noise (people partying) up until about 2:30am and I wonder if somehow there could have been better sound insulation. A minor point is that there was no dish drainer.
my room was great, very large and comfortable, wonderfull location for shopping and close to almost everything. No restaurant or lounge though is really the only draw back but there are plenty near by. I will and am staying there again
Location Bed was uncomfortable, elevator was old, shakey and rickety and there were ants in the bathroom.
Place is perfect after recent renovation but I did have a promlem with the staff not calling me back after I left something in my room. So far three days later no one has called back to tell me one way or the other what happened to my toiletries
The business center had only one p.c. to surf the Internet.
I would definately recommend staying her
This hotel felt like being home. The staff was welcoming, the room was nice and the continental breakfast was very good! The hotel was walking distance to everywhere we wanted to go so we left the car in the parking garage the whole time.
Charming facility in a great location. Staff was very friendly. Nice kitchen, but otherwise few amenities. TV did not work well.
Beautiful room, well designed and decorated. Excellent breakfast. Lovely sitting/living room, though I didn't have time to take advantage of it. Even very good hotels are usually just another hotel. This was different and memorable. Lack of oon-site parking
Amazing hotel, afforcable price! Hotel was 2 separate buildings that were adjacent to each other... kinda annoying that we had to leave our building to enter the other for everything
Really a hidden gem in the city. Room looked like they just remodeled it, the bed and pillows were comfortable. Living room and kitchen were a surprise. I had the room on the top floor, very narrow stairs dragging a suitcase up was a bit tiresome. Breakfast started at 7:45 which was too late for me because I had to be at work, so I missed it.
This guest did not leave comments about this hotel.
Nice place This was a shared bath, but didn't see shared bath in the listing.
This guest did not leave comments about this hotel.
Very nice neighborhood, felt very safe with nice restaurants. 20 minute walk to central downtown. Lovely older home with lots of information on local area. The room was large and comfortable, the shared bath very clean. WiFi worked well. Very good value. I was surprised that there was not a hot breakfast on week days but there were fresh scones and a large selection of cold foods so not really a problem.
Location and price Don't know how I missed it, I should have gone with a non-shared bathroom