ไม่ดี
1.0
ข้อดี:
Nothing really, it was the worst hotel experience i ever had. everything from the facilities promised to the staff were just plane horrible.
ข้อเสีย:
EVERYTHING. We had to change rooms 2 times on the first night because it was so bad. We payed for a room with wifi, there was no connection at all. We payed for a room with city view, we looked at a wall and did not even have natural light inside. on arrival we asked how late the restaurant would be open as we had traveled for 1O hours on bus from san cristobal to palenque, they told us 22.30. After all the moving of the rooms it was 22.10 and they already closed the restaurant and refused to give us anything to eat or even drink. After asking for new room they put is in an even smaller room where we even found a bloody towel ROLLED UP like it was new, when telling them they got arrogant and refused to do anything with it. In the new room there was 1 block of wifi connection - so still not workable at all (we all work on our computers) Then they promised us breakfast and a discount on an excursion. What they came with was a coffee, orange juice and 4 toasts total for 4 people without even spread coming with it. (sitting us right next to the open buffet) The discount they wanted us to give was 50 pesos on a 600 pesos excursion that costed 350-400 pesos everywhere else! We told them we would leave the place because it was that horrible, they promised us an upgraded room for the day after. When we arrived there it was exactly the same room as the day before but with a small balcony that you couldnt even stand on. The reason we didnt leave the place was because on both days we arrived very late at the place so couldnt find any other place. We should have left after the first day but their promise of a new room and not wanting to move places after a full day excursion kept us there. Worst decision ever. After all this stuff they even tried to charge us for a water bottle when we had a coupon to get a free drink. Bunch of ...
ปานกลาง
3.0
ข้อดี:
Food in the restaurant
ข้อเสีย:
Bed, felt cheap, disorganised. We stayed in a 3 star hotel thr night before which was much better and nicer.
ดี
7.0
ข้อดี:
pool . clean, staff good, covid care good,
ข้อเสีย:
weekend lots of kids in pool great, but maybe give 1 hour in late evening for adults only
ยอดเยี่ยม
8.0
ข้อดี:
Clean. European Style. Good Restaurant. Comfortable beds. Nice service. Friendly staff. Close to the bus terminal and a big supermarket.
ข้อเสีย:
No wlan in the rooms, only if you stand right next to the door. No stable WLAN access at the pool.
ยอดเยี่ยม
8.0
ข้อดี:
Nice stay, clean room and bathroom. It was ok. We prefere small hotels and villas but this one was ok.
ดี
7.0
ข้อดี:
The pool was nice, and the location was ok. Not in the nicer part of town, but close to stores and street kitchens. The tours they offered were great, and at pretty competitive prices.
ข้อเสีย:
Only 1 person out of the entire staff spoke english, which was a bit difficult at times. Not that uncommon in Mexico, but still something you might want to consider. Would've been nice if the room had a minifridge to keep water and drinks cold.
พอใช้
5.0
ข้อดี:
It was within walking distance to square
ข้อเสีย:
Full of soccer teams running and yelling in the halls all day, all nights , every , late , didn’t matter . Staff did nothing to deter if not encouraged the behaviour . Breakfast was continental and too small for a hotel of that size.
ดี
7.0
ข้อดี:
Attentative, helpful staff. Clean room, Swimming pool, Restaurant. Located next to Chedraui supermarket - very convenient.
ข้อเสีย:
Had very noisy neighbors - needed the assistance of Hotel staff twice to end a "room party" at 3:00 am.