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ข้อดี: I was comfortabel and agood value for money

ข้อเสีย: The breackfast was very poor.

ข้อดี: This hotel was a great stay. King treatment from the time I stepped from the cab to the time I checked out.

ข้อเสีย: Nothing to dislike.

ข้อดี: Relaxing luxury, next to very busy and noisy town/traffic. Nice staff.

ข้อดี: Warm efficient welcome,reception staff friendly and helpfull.All services that we used were faultless, arranging to stay on the return to Hanoi, 4 days later was prompt and carried out by a very helpfull staff. Concierge personnel always attentive.Breakfasts had a good veriety of choice.

ข้อดี: Friendly and efficient staff. High quality of the rooms. Excellent Executive Floor. Convenient location.

ข้อดี: the buffet...excellent

ข้อเสีย: the aroma

ข้อดี: it was very comfortable!!!!!

ข้อเสีย: nothing!!!

ข้อดี: The location is good so far.... Great lounge at 22-nd floor with wonderful view from the open deck. Very helpful concierge service.

ข้อเสีย: Not very central location, very high food and beverages prices for Vietnam

ข้อดี: The Concierge service were very very good. Very efficient and knows their stuffs.

ข้อเสีย: $review.cons

ข้อดี: Breakfast was excellent

ข้อเสีย: It's a bit far away from the center of the city and due to the traffic it's difficult to get to downtown

ข้อดี: room, facilities, tiny caffe Latte for breakfast rather than a mug

ข้อเสีย: check-in 3 PM or later.

ข้อดี: The hotel is located next to a beautiful lake and the sceneries are great with excellent service and very efficient and polite employees

ข้อเสีย: Had dinner at the Milan Saigon Restaurant and the food was not good considering that we paid US$ 120 for 2 persons which is really expensive and the quality is really not up to a hotel of that status but the prices are exhorbitant.

ข้อดี: The room is beautiful and the hotel is very unique in the city and very nice. The staff are hungry for tips..but worth it to stay in

ข้อเสีย: The location is not in the center of the city

ข้อดี: superb, timely service, what you expect and this is what differentiates the 5* hotel from the 3* hotel.

ข้อดี: Absolutely excellent service! The staff were always friendly and ready to help with any request for assistance.

ข้อเสีย: Internet access should not be an extra cost item at a hotel of this nature, especially when the rate for 24 hours of Internet access is more than what I pay at home for a whole month's Internet access!

ข้อดี: Place is very peaceful and quite. I cannot comment about location as I did not have a chance to walk around. But seems to me that is a little far from downtown, 15 minutes by taxi.

ข้อดี: The hotel is new ,clean, facing water and excellent for relaxation

ข้อเสีย: When it is raining we have to walk to the main building which is not convenience and will get wet

ข้อดี: Very nice hotel good quality price ratio

ข้อเสีย: $review.cons

ข้อดี: Good lake front location. Quiet. The view from the lakefront bar is just wonderfull. Good services as you would expect from any InterContinental. Good restaurants within walking distance.

ข้อเสีย: Nothing.

ข้อดี: Perferct service in all aspects; beautiful location in pavillions in the Westlake

ข้อเสีย: The concierge mixed up my check-in luggage with a group of other guests and left in a bus, but the concierge manager solved this problem in the most adequate way and my suitcase was delivered to the airport by her personally and I was still in time for checkin-in. Good solution, however they should avoid such situations

ข้อดี: This is an amazing hotel just close enough to the centre to enjoy the hustle and bustle and just far enough to feel like you are in the middle of nowhere. It is a tranquil setting (with the hotel built on the lake) and the rooms are stunning. The sunset bar is a must for chilling out after a hard day sight-seeing!

ข้อเสีย: $review.cons

ข้อดี: Nice and couteous staff, breakfast with a wide range of choice.

ข้อเสีย: Nothing I didn't like.

ข้อดี: Nothing

ข้อเสีย: It's very old property. Ridiculous... Insulting Sheraton brand. No wifi in rooms.

ข้อดี: The staff are extremely helpful and cannot do enough for you. They make you feel both very welcome and as if you are with very close friends. It is a great location close to the Old Town. Breakfast extremely varied -- European and Asian dishes on offer -- plenty of it and very good value for money.

ข้อเสีย: The hotel is trapped in a time warp and exhibits all that is hideous about 1970s decor. Both decor and facilities could do with a makeover. Faded splendour comes to mind. Like many hotels in the Far East they are smoking rooms and there is nothing on either hotel booking websites or the hotel's website to warn you of this. I booked what I thought was a non-smoking room and only after a great deal of fuss was transferred to a non-smoking room. Their should be a very clear advice if booking a room it is a smoking room you are booking.

ข้อดี: Gym, pool, sauna, jacuzzi, big rooms

ข้อเสีย: Food is expensive, location is quiet far from old district

ข้อดี: The staff wer brilliant, breakfast good, rooms clean and OK for the price.

ข้อดี: I stayed in this hotel to transit to next morning flight . This hotel is cheep and out of the city. So we didn`t have a trafic jam at all. Staf was very nice and kind.

ข้อเสีย: This hotel is in front of small pond (a part of lake?) It was smelling too bad.

ข้อดี: great location in the center of Tay Ho's bustling expat scene. The rooms facing West Lake have great views.

ข้อเสีย: the AC could not be turned down from 18 degrees, there was no wifi and no hot water for the shower despite leaving on the hot water heater for several hours beforehand. Add a small lumpy hard mattress and a leaky shower and it was a fairly uncomfortable stay all around