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Nothing No pool they need to scrub the internet & take down every mention of having a pool. FALSE ADVERTISING & they were not apologetic at all. You google this place it lists it having a pool big mess for kids
The One UN New York was very comfortable and well maintained. I particularly liked its proximity to the UN Headquarters, where I was attending a meeting. An added plus was the great views from my room to the south and west, so I could see the Empire State Building and Chrysler Building.
I liked the view of the New York skyline from my room. The hotel was very clean and nice.
Nice view, spacious room, relaxing hotel to stay at for a night. There's a pool! The room was so cold even when we turned down the air. Also the location is a little removed from the rest of the city. If you need any emergency supplies, you have to go back out to find them because the gift shop in the hotel was closed when we arrived around 5:00 pm.
View of the east river. Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
The small bar in the lobby. Friendly staff Good general location Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
Location -- close to UN where our meeting was held; Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
Great staff loved the security dog in lubby To get in shower was quote slippery and shower head in a weird place
Limited toiletries and poor cleanest. Will not stay there again.
the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful. there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
Staff was very friendly -- they checked me in early and gave helpful directions. View from my room was great. Wish the location was a bit closer to Times Square, but it's not too far...
Clean, very friendly staff and comfortable accommodations. Wall were thin, we could hear entire conversations going on at all times.
Easy access to Grand Central and in the heart of NYC.
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
FYI the rooms are real real small. Didn't bother me.
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
Nothing. Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
only bad thing was the small rooms other than that it was good
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
Hotel stay was right on point after a long day thanks
Near to Grand Central Roadside noise was too loud
Space and privacy. housekeeping was spotty some of the time, late, and frequently the room was not cleaned well enough e.g. trash left in trash cans.
I stayed in a one-bedroom suite and I had everything I could need for a 1-week stay. The location was excellent for my meetings and the personnel - especially the reception - was very accommodating and nice. Also, since I was there at a less busy time for the location, the price quality was excellent. Not really.
It was very relaxing stay; the facilities in the room were very sufficient. The room cleaning has to be more than one time in a week.
People are friendly, the receptionist all excellent
Amazing room. It was clean and well equipped. Staff was very helpfull.
beautiful accommodation, good location, very helpful staff. No.
Luxury and convenience
Very pleasant and accomodating staff. Close to United Nations building, Grand Central station, Empire state building. We had only 2 problems with this hotel. 1. aka website states that the apartment has "spectacular" views which is absolutely not the case. The views that we had were just of the next building. This may be the case for all Manhattan apartment/hotels but the aka should withdraw their claim of "stunning" views. The "view" from the room was particularly important to us and we and specifically requested this at the time of booking and were dissapointed to find that there was little to see from the apartment. 2. It would be much better if the sofa in the lounge woud instead be a sofabed.
Everything was perfect! totally recomendable! I liked everything!
Very comfortable, peaceful and convenient location to stay in NY. Nothing I can say in particular.
Hotel is clean, remodeled, good location and has breakfast. Small reception, the staffs were always busy and with line to talk to them. We could have some water bottles at our room for purchase.
Price and location Clean but not as updated as neighboring hotels.
Staff was very friendly and helpful Breakfast was a bit chaotic...the seating area isn't big enough, and several people had to stand.
For the price the room was great! Room was clean. Room was small, but that was expected. It took a bit to get checked in because they seemed a bit understaffed, but that wasn't too big of a deal for the great price!
The breakfast was good had a lot to choose from. Room was quiet, comfortable and clean. The staff was very friendly and helpful. Not enough seating in the breakfast area. The maid service knocked and came in our room twice didn't know we needed to dead bolt our door but they did apologized. One of the elevators was out of service on the last day of our stay and the other one was not working right so going up 15 flights of stairs to get our luggage and coming back down was not ideal.
Liked the kind reception and care Bathroom did not have locking feature which was really odd and uncomfortable
This is a perfectly fine hotel to stay when traveling for Business. It's right in the middle of offices, restaurants, stores and just a couple a blocks from Grand Central station and subway. Great size room, clean and comfortable beds.
Great Location, Comfy Bed, Walk-In Shower, Nice Gym and Breakfest amenties. Great Service. Small Room.
Everything we needed was there or offered to us. The rooms were a bit drafty, but overall we stayed warm.
Friendly staff. Good location. Small rooms. Thin walls, you can hear you neighbors very clearly. When we arrived the TV remote did not work. the iron in the room did not work properly, and there was a loud noise when the air conditioner was running. We ended up changes rooms.
Front desk person was rude and not concerned at all of making us feel welcomed.
I like the staff, however I did not get my requested room with a few The location of the room
This hotel has a great location and classic old-school Manhattan feel. It has a doorman, full bar, and offers room service. While I appreciated the old time Manhattan style, I expected more out of a Hilton in Manhattan. It looks like the rooms haven't been updated in at least 10-15 years. No iPhone dock, no refrigerator, no bath robe. The bed felt hard and springy. They only offer free wifi if you're a Hilton Honors upper level member. I had just come from 4 nights at another Hilton on the West Coast where I received free wifi. Overall, it felt slightly pretentious--as if I was supposed to overlook these things because of the great location. Just because you are running a Hilton in one of the wealthiest ZIP code in the US, does not mean you can provide a subpar product. Oh and our entire floor smelled like marijuana smoke after midnight. I wouldn't stay here again.
Staff was friendly. Rooms were cleaned quickly and good Breakfast buffet was too expensive
Location, Easy check-in & out, decoration, staff... The jackhammer noise work me up at 1:30AM both mornings..
The room was decent sized. The bed was comfy. The water pressure in the shower was Amazing! The hotel was conveniently located. Nothing was included. We got breakfast for one person, one morning, and it cost $41. Everything was extremely overpriced. Drinks, snacks, all of it.
A small boutique hotel in the center of every and right on 42nd Street. The rooms are small but adequate for two people. The lighting controls are unique and nice. A broken faucet which should have been fixed before a guest was sent to that room.
Staff was friendly. We felt really welcomed. The shower curtain smelled like wet towel. The AC was not cold enough and was very loud. You can hear every time a door closes in the hallway.
Good functional albeit small room. Location good for us. Easy to get cabs. AC was not effective. Did not cool below about 76f no matter the setting
Clean newly renovated guest rooms, great staff, very good service No clock in the room
Staff were very rude!!! Front desk, housekeeping, door man.
Terrible. Only good was location. Terrible. Staff was rude as hell. DO NOT STAY HERE!
Staff was very helpful and any minor issues were quickly resolved It appears that there is some updating etc required since acquired by Wyndham ? That will help take the hotel to next level !
The hotel is in a great location, clean and updated. My biggest problem is we requested from the front desk a late check out at 2pm which was happily agreed when we checked in. The problem lied the next morning when the cleaning staff knocked on our room every hour after 9am even with a do not disturb sign on the door. I don't think they were passed the message of a late check out. if I stay there again, I will plead with the front desk to please respect the 2pm late checkout and do not disturb your customers until then. I had trouble going back to sleep and left the hotel groggy and a bad taste in my mouth. The cleaning staff just didn't listen the first 3 times we told them to come back after 2pm.
Location was good and the facade / hotel bar area was pretty nice. Staff seemed annoyed that you dared to speak to them; as of June 2014, hotel is clearly in a transition from a prior incarnation / owner (e.g., valet tickets and front-desk voicemail still say "Alex Hotel"); many amenities and fixtures were dirty and/or missing; baffling shower fixture; bathroom had open exposed wiring hanging out of an unused light fixture box, etc.
This is NOT a real wyndham. It is pretty bad...
Helpful morning/day staff. Friendly and just pleasant to interact with Night staff couldn't care less. No hot water for half of a day. Closet door fell off when trying to close it. Bathroom door wouldn't shut. We got an ADA accessible room and we're not told at reception.
The housekeeping was good. The furnishings in the room were broken and old. Only about half of the electrical outlets worked.
Simple life, simple place, simple night.
Price and walking distance from
Staff answered questions via email very quickly. Staff were very friendly. Room, shared bathroom and fadcilities were exceptionally clean. Very affordable. Excellent bang for the buck. Staff did not answer phone calls. I tried several numbers and several times.
The room was an efficiancy, small and neat, no need to spend too much time cleaning up!, the trip down the hall to use the bathroom gave me a chance to feel my feet after a long plane and train flight. The staff was nice and easy to talk to and I enjoyed the use of the facilities, particularly the swimming pooo!, Thanks for a Good Time! Hard to keep the bathroom clean, I needed another blanket, and the heater was an air condititioner. I felt a bit chilly!
My room lights and a fire alarm tweeting caused me distress
Location was excellent There was a doorman around the clock Showers were a little old Carpets were quite dirty