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ข้อดี: Staff very friendly

ข้อเสีย: Choice of food. Very limited for business class. Movie selection very limited also.

ข้อดี: It was cheap but I would not do it again

ข้อเสีย: I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle

ข้อดี: Flights were on time and able to have 2 checking baggage

ข้อเสีย: Their english is so bad that you have a lot of difficulties to understand them.

ข้อดี: No personal entertainment devices - you can't use your phone to read a book or listen to music. back to good old fashion travelling. Make sure you prepare yourself with a book and junk food to cope

ข้อเสีย: 4 hour delay on take-off and despite that my luggage didn't make it onto the flight.

ข้อเสีย: My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh

ข้อดี: very nice and willing stewardesses

ข้อเสีย: tragic little place for legs, lack of space

ข้อเสีย: Ran 2 1/2 hours late, poor customer communication

ข้อดี: The flight entertainment system was fantastic.

ข้อเสีย: The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out

ข้อดี: Crew excellent,food excellent,was very surprised after reading some bad reviews on the net.

ข้อเสีย: Having pyjama to wear will have equalised Qatar business class.

ข้อดี: The cabin crew were excellent

ข้อเสีย: Smaller que in Abu Dhabi at security

ข้อดี: Not applicable

ข้อเสีย: Lack of ability to cancel

ข้อดี: The crew were excellent.

ข้อเสีย: I would have liked to have had a wider selection of movies. I would also have liked to have a hard copy menu to look at prior to meals, as unfortunately I couldn't always understand the crew, even though they were fantastic. With a little more detail I could have determined whether something was spicy or not.

ข้อดี: Lovely crew.

ข้อเสีย: As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports.

ข้อดี: Indian music in Audio section and Bollywood movies