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clean and mid town so all the attraction you can cover by walk breakfast was not included while we expected bed and breakfast
Bathroom look old!
Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly. The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
Great location. Close to Times Square, Central Park, and Rockefeller Center. Large rooms for a New York hotel. Very professionally run and business like facility. High energy level with constant activity in the public areas. It isn't cheap but you can easily pay more for less value in NYC.
Great location, good room comfort. When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
Location check in staff
It was close to all the places we wanted to see. Walk to Times Square, subway nearby, etc.. Lots of restaurants all around. We had a corner room so view in 2 directions! Nothing
It was in walking distance to all we wanted and needed to see. (5th Ave, Times Square, Broadway, Rock Center....) Nice view from window. Exciting, interesting lobby, and the lounge was wonderful. Room was cozy and restful after busy day. The room decor was very soothing. Waterspots and wallpaper coming off walls on 12th floor. No floor mat in bathrooms. It was total sticker-shock when we got the bill for our breakfast buffet--they should post the price. Not everyone is used to Big City prices. Also, staff didn't smile.
Location, Location For the money we aid, we should have a t lest a coffe maker in room/water
Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly. The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
Nice sized room for NY. Updated and modern. Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
Everything.. The staff were very helpful and accommodating. Food was very good but dear enough. Rooms were very spacious and comfortable. Cleaned everyday and fresh towels and sheets. The location was amazing. Literally walk out the door onto Times Square.
Everything about the stay was top notch!
Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again. Could be a bit loud with all the honking taxis and construction outside
Location was great. Rooms clean and useful.
Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn. No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.
The hotel was in the most central area that anyone could wish for. Shows, tourist trips, lights, excitement. Very nice suites and clean. Trying to unload bags from a vehicle is difficult as you have to stop by the kerb illegally. The staff were extremely inconsistent. Some showed excellent efficency and politeness however some really griped me. Breakfast is somewhat below average for the price.
The staff was very friendly and helped us when needed. They were not hesitant to ask if we needed any assistance. We were also a little late in checking out and they were super nice about it. Highly recommended
Great location. Large rooms. Very quiet. Rooms are older. Firnishing are worn out. Bar in the lobby has only basic drinks and bottom shelf wines.
I loved the size and cleanliness of the rooms and the location of the hotel. I didn't like that you needed to take an elevator to the lobby and then another to the room. While there it seemed like only a few elevators were working and the hotel was crowded because of superbowl weekend. There was no decent lounge or gift shop.
Good sized rooms Great arrangement for families Right in Times Square if that is what you want. Good value if you need two rooms. Food in hotel was extremely limited Left for airport and couldn't find coffee at 6 a.m A little too much Times Square...accosted by tour guides every time you walk out of hotel door.
Rarely do the descriptions match what you get, this exceeded my expectations. Will stay there again.
The view was the best feature and the service was good. Friendly staff The room I stayed in was much smaller then I had anticipated. The hotel website boasts large, roomy suites.. also the room had an offensive odour. If I can find a less expensive deal for this hotel I will stay again otherwise for the amount I payed I can get much better! Paid $450/night.
Nice size living and bed room. Bath was small but nice arrangement. Wifi charges outrageous. Staff were not happy with their jobs.
The location was the only thing this place has going for it. The rooms ware super old. Old furniture. Super small bathrooms. Extremely small showers. Not clean. A real dump in my opinion.
the location was great. Close to several attractions - times square, rockefeller, central park, etc. the bathrooms need updating
Location was great. Next to Carnegie Hall and convenient to the subway. Comfortable beds. Front desk staff were friendly We did get free internet Shower ran hot and cold with no notice. Bathroom was cold, felt like it had no heat Difficult to ask assistance because the front desk was always busy and there was either no concierge or the one available was not very helpful or friendly
The only good service I got was from the room service staff and the hotel handyman who came to help we with my heat after being dismissed by the front desk attendant The front desk staff I encountered upon check in was beyond rude, beyond inhospitable. I had to wonder if I was getting a rom for charity or had I not just spent a tidy sum to stay there. As a business owner, I had to speak to the management whose response was less than satisfactory. Had my check in by been at 11pm I would've cancelled and stayed elsewhere. Had I not been tired- the sidewalk outside would have sufficed. I will NEVER stay there again not recommend anyone to. I have Zero tolerance for bad service and rude staff. They should be let go or out around the back to count towels or something. Not interact with humans
Beds were decently comfortable. The showers were awful and almost gave us burns due to randomly shifting temperatures. If our daughter were there I guarantee she would have been burned. The staff wasn't the most helpful after we asked them about it either. The bell hops were hard to find and unfriendly. The elevators were slow and tiny. I stay in NYC quite often and this has been the worst place I've stayed. I will not be staying again.
The location was all we paid for. Great spot. The room was half the size of the photos and there was hardly room for the bed. The hair hair dryer set the smoke detector off. No fridge. No microwave. Had to pay for internet. Pretty much a bed storage closet with a smoking hair dryer.
Nice rooms. Standard . Free upgrade . Close to time square . Very noisy . I can hear everything from the streets . But overall great place
We loved the huge rooms. I wish they had said it was a 2 bedroom, we would have taken a friend along. We figured it was just a normal room with 2 beds. It's always nice to know when you have an extra room.
Location was extremely ideal! There was no thermostat so I wasn't able to control the heat. It happened to be the coldest weekend in NYC and the existing heater wasn't keeping up, making our room get pretty cold. I'm sure it wouldn't matter if it hadn't had gotten that cold
I liked the location to Central Park and Times Square. Ice machine access and air conditioner was touchy
It is located 10 minutes from Times Square and 2 minutes from Central Park. The room was not luxurious, but it was perfect for sleeping.
I loved the room it was both clean and very spacious, my wife and I frequently stay in hotels due to both business and leisure and will definetely be returning to the time.
Great location, and wonderful staff Overpriced for such small and unclean rooms. Our window was broken and we could hear everything at night, which in Times Square is loud and at times unbearable.
The rooms were dingy. The service was awful. We paid over $500 for the room and we didn't get what we paid for - Queen bed. They first tried to put us in a full bed room and then we had to go downstairs and complain. The rooms looked much better on the site than in "really life". The beds were gross with the blue comforter. The only thing that was nice was the tiny bathroom. I wouldn't stay here again.
The room was comfortable, a good size and very quiet. Ammenities were updated. It should be a beautiful hotel when the project is finished. Hotel was under construction which was not noted in the description. The lobby was moved to the second floor (from the first) and lots of workers and equipment were evident. there was a bit of work dust in the 2nd floor lobby.
Great location, friendly staff and comfortable rooms. Choose a street facing room if possible, as some rooms are claustrophobic.
The staff at this hotel were all amazing. Each one as helpful and friendly as the next. The hotel has a very nice bar/ restaurant attached. The bed was super comfy, amazing waterfall showers, and great room service menu as well. Super central to everything, shops, food, shows, transit. Our AC broke over night, so we woke up to a huge puddle and part of the carpet was soaked from the AC leaking, but we we're checking out that day anyway and it was not anyone's fault.
We liked the simply look of the room and bathroom. Very modern and abstract. Our stay was for a short period time so not much to comment on.
Very compact room and compact environment
This was our third stay at the Time over the last 5 years and we've never been disappointed. Especially for the price! Staff was super friendly; comfy, modern room; great location in the theatre district and time square; room service breakfast (from the Serafina) was excellent Only annoyance was that there was a sign at check in offering 20% off breakfast for guests; so we ordered accordingly, only to find out that room service wasn't eligible. If the food wasn't delicious we probably would've made a bigger stink about it
Location was quite good. Crowded and slow. Room was an inside room no windows. I understand that in New York space is a premium.
The interior inside the hotel and its room, and the quietness at night. Other guests seemed quiet also, since they seemed to want to sleep well as well. the toilet facility in my room was poor. it did not flush and takes 15 minutes to get quiet for the machine...
Location; room size. bathroom was too small. elevators too slow.
service was friendly, spacious for the neighborhood, great location, reasonably quiet, capable staff, very clean rooms small and unimpressive entry/lobby, old elevators require a prolonged wait, barely adequate exercise room
Efficiency and good breakfast, lovely bar, but not over the top Bathroom not as clean as it might have been, under the rim of the basin
The bell men service is horrible.When we arrive in a taxi they picked up our shoppings bags and right after we get off the cab they returned everything to us.
location is good.back rooms are dark and small compare with the front ones.elevators are small and you have to wait long time. nothing happened ı am satisfyed except the elevators
cosy and relaxing atmosphere at an excellent location in the center of NYC. Good equipment and confort
I've stayed in so many NY hotels over the years and this one was very good, great room sizes for a Manhattan hotel, good room decor and excellent and quiet air con (good when 35c outside)! Desk to work at and plenty of plug sockets to charge gadets etc. Great location 5 mins walk to Abrrcrombie and Lower 5th Avenue, good Irish bar next door, diner opposite and coffee shops close by. Easy to get taxis outside too. Friendly and efficient front desk staff Breakfast not included in my rate
The comfortable en clean room with nice beds. It was also really quiet during the night.
The staff were exellent very eager to help and do ıt fast Room service was a bit slag during the early mornıngs .
It was central to everything in NY, within a few minutes walk you were in one of the major attractions of NY. It was reasonably priced. Good servicing. The room was a bit small, but was bearable.
Quick and easy check in and check out; tight security; pleasant, budget-friendly rooms Problems with electronics--TV difficult to turn on/off, alarm clock malfunctioned, heating/cooling system unresponsive to thermostat
the location next to Rockefeller center
Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.
The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.
Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
Location was perfect for marathon activities and staff was very helpful. Rooms a bit small, but ok for value.
Location. Amiable staff. Free internet Reception. Sometimes you have to wait too long to th elevator
I liked best the kindness and the availability of the staff. The bed sheet was not done carefully, except on the first day. The cover was just drawn.
Great location. Clean and friendly staff. Nothing special. Would like to use it next time too.
big room a bit corny
good hotel no
Location in midtown is excellent The restaurant is not special and there is no dedicated lounge area
Centrally located cozy Hairs in the tub :x
We enjoyed our stay the rooms were beautiful and well kept. the staff was exceptional, they paid alot of attention to detail.
The concierge The. Breakfast and the fact that the windows were so filthy we couldn't see outside the window
Upon entering the hotel I marveled at the grand chandelier beaming overhead. I felt like I was entering a royal facility! The reception was pleasant and professional, quick to check me in. After unpacking in my room, I asked for a change of room. Due to the surprise of my room facing a wall of another building, scratches on the furniture, low room temp, dark/ not enough light, and low cell phone signal. I called downstairs, and within 5 minutes I was pleasantly upgraded to a 1 Bedroom Suite. Let me say, the Suite life is for me! Yes! My Suite had parque flooring, marble wall and interior. The separate living room had 12 lush red pillows on 2 black striped sofas, complete w mini bar, separate bathroom and a huge mirrored wall. Exquisite! My bedroom was outstanding! 60 inch flat screen TV, golden gilded glass desk, walk in closet and the bathroom had a bidet. Oh what a wonderful experience! I didn't like that Wifi wasn't already included in the room feature; it was an additional charge of $15 p/day! Ridiculous. They have to change that, it's modern to include Wifi in the Hotel room itself.
the location was perfect for a weekend in New York. The room was spotless. The complimentary breakfast was the icing in the cake. When we arrived, the front desk staff was so busy talking among themselves that they didn't notice us when we walked up, we had to politely interrupt them.
Ambiance of Europe . Clean and tidy . . All the furnitures were in good shape. Air conditioning system is old and noisy
staff generally very friendly, rooms really great...staff actively upgraded us. quiet, peaceful; bathrooms nice, clean, friendly, bellmen great, helpful, went out of their way, would clearly come again and recommend to others. waitress at bar a little off putting. had some difficulty storing bags at checkout....seems that some people did not want them.
Nice size room, very comfortable bed, adequate closet space, fabulous shower, ample comfortable soft towels, jingling chandelier lights in the elevators, breakfast room with coffee & croissants Noise neighbors - caused us a loss of a solid night's sleep. Would have preferred a coffee maker in the room.
My boyfriend & I arrived separately. So I left a note with front desk reception to ask him to meet me for dinner. When he checked in, it was communicated. We originally had a suite next to the elevators on the 7 floor, but the white decor left me feeling too whitewashed. I requested another suite line on the same floor. Within 10 minutes the change was made and our new suite felt warm and cozy! This is my 2nd stay here & we enjoyed our stay. We'll return here for sure. I didn't like that Wifi isn't included in our room rate. You have to go to the lobby area in order to get it. Let's face it; that's sucky. It should already be included in your room rate. Also I think the continental breakfast should include more options like eggs, along with the pastries. Maybe even dried salami/ select meats.
The Hotel was in a perfect location just off Times Square. The staff were very helpful and courteous! On our only night staying we were kept awake most of the noght by other guests fighting and shouting this followed by the NYPD calling and trying to get into their rooms. Also i got a massive electric shock from turning the light switch on! But apart from minor details all was fine
The layout, staff were very friendly, location is secnd to noneand the beds are the comfiest in the world no
Location and Price The rooms are tiny!
Staff was always very kind and helpful. We also liked the overall style. Soundproofing between rooms was not adequate. Did not bother us anyway.
Amazing and everyone is so polite.
This is an incredibily chic hotel. I only wish I'd known about it the last time I was in NY. Will stay there everytime I'm in NY! Fantastic location, pristine rooms, fabulous decor, staff very friendly and helpful. and Brilliant rates! Why stay anywhere else! Even my local friends wanted to move in!
the bed ! the night when two men had a fight (at 3 AM during 1 hour !! )
The location is perfect, the staff are courteous and helpful. It definately lives up to the image, very trendy & chic. We were not advised about the bar being closed before we arrived or the building works taking place opposite the hotel.
location, staff.... non stop music .....
Location. Service inconsistent....some good, some fair, Barry is excellent. Room very small...no wardrobe or bureau...mini fridge in closet too up room. No real room service. One thing to try to be hip and create atmosphere but dark lobby and such was just too over the top...trying too hard.
The location was great...and my 2 year old daughter loved the fish tank in the lobby. The staff was very professional, friendly and helpful. Our room (#202) was directly above the restaurant/bar - which played loud dance music until 3am. This was very disruptive and uncomfortable. We should not have been given this room.
Fabulous location. Great facilities and friendly staff.
Great location Tiny, tiny, tiny box rooms. Hardly enough room to swing an arm, let alone a cat!
Great Location, reasonably quiet, mid level hotel which we would recomend to any visitor to New York. Almost right on Times Square but removed enough to be quieter, close to theatres and transport. Resturant meals good and fairly priced.
Early check in and late check out. Their website doesn't feature the minuscule room size. It is impossible for two people to move around at the same time in their standard queen size room. The bar downstairs is super noise during the weekend, blasting music until 5am. The door slamming/poor planing on their part as far as architecturing the minuscule room was terrible. Drunks on the floor. No receptionist during late hours. The shower was cold. Elevators move at a turtle pace. Concierge service is non existent, they are worried about commissions apparently, terrible recommendations. Bring a backpack if you want to stay there, that is all you can fit in a standard room. Ridiculous hotel concept and cheesy decor.
Great location, parking garage next door, nice design/decor. A hip contemporary boutique hotel. The room was small but was very clean and comfortable and had all the amenities that are needed.
The Location No warm water at most times, not too clean bathroom.
that it is very close to Times Square staff was not friendly or welcoming, elevators were too slow and too small, room was terribly small, safety box did not work, we were not offered to take our bags to room, when leaving the bill was extremely expensive and the room really was not a large king size as I had purchased it.. you could hear the other guests at night, and the valet that got us the taxi cab got a tip from us and told us we would have to pay close to $50 when in fact it was only $25
The location was fantastic, So close to everything. Noisey at night and very early in morning.
Great location, staff was welcoming, and access to nearby attractions was second to none.
The hotel was in a great location near Times Square, very clean and good quality, the concierge was helpful and the staff friendly. The hotel restaurant was disappointing, poorly staffed and expensive. We did not stay and eat as there are so many nearby restaurants.
Central location Long time waiting for a room as the majority of flights from Brazil arrives in the morning, and I saw so many people doing check out before 12h and no rooms avaiable before 15h. Price very high, considering that there were few facilities (only one elevator to the street; no room service (food); no hot water in one day)
The location is perfect, 200m to times square, rooms r very clean and comfortable. Why I paid so much, just only for times sq view, if there is another room, room doesnt worth for it. By reservation pay attention on this!!! Wifi should be free if I pay hundreds of Dollars for stayin there.
The view from the room was perfect, if only I had stayed on New Years! Front row seats to the ball drop! Very clean and luxurious Some hidden fees & deposit was larger then website said it would be
Excellent location and value for money. 2 blocks from 5th Ave, walking distance to Central park and right on Times Square. I have stayed in this hotel previously which is why I booked to stay here again. Both times I have stayed in the Novotel times square there has only been one elevator working from the street level up to the Reception area. This is quite frustrating as you can be waiting a fair while for the elevator at times.
best location The facility of the hotel are too old.
The location was brilliant and the hotel was lovely. The view of the lights is great. That is why I picked this hotel. I picked the hotel because of the view of the lights from the restaurant and it was taking my partner away for birthday. In saying this we never sat in the restaurant because we had breakfast one morning and it cost us 50 dollars for one fry and cereal. I felt it was absolutely disgraceful. It was a lovely looking hotel and location was great but i would not stay there again as we spent more time out of it becausde it was way too expensive.
location was fantastic!
the location +++++ the view+++++ Air conditioning, price very expensive for this hotel
It was a perfect hotel Nothing
very convenient location there was no restaraunt/ room service facility which was only pointed out at check in, despite advance payment and 'no cancellation' policy. The was no laundry facility on public holiday
Poor staff attitude made stay horrible
Room had a modern feel with new fixtures. Loved bathroom with two person walk in shower and rain shower head.
The website we booked from describes the upper lounge which no longer exists. The in-room guide describes the Room Service Menu. Room service no longer exists.
Location Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.
Location was good They dont encourage people booking hotel from other web sites They prefer it from there site and they help them only . I was staying in hotel for times square view Not for other view Overall worat experience
The location was good. Their concierge staff were nice . Check in was quick .we were givin compound of 2 free complimentary drinks from their bar but we did nit use it.wifi was included in the service fees but also I did not need to use it. When I checked in the toilet was ful of hair & there was a nail on the toilet table .generally the housekeeping service is not good. I noticed that paper napkin was not refilled as if they are saying you have to use one box per stay
I loved the Crowne Plaza Times Square, in addition to friendly and professional service it very clean and comfortable. The hotel was in walking distance to everything we had on our itinerary, the beds were comfortable, so comfortable I slept like a baby.
Great accommodating staff. Helpful concierge. So close to Times Square & all the theaters, so perfect for the 1st time visitor. Clean & comfortable. Beds are nice & cozy. Pool is part of the gym inside the building, so it's only a lap pool. Not for lounging & definitely not for kids. There is a sauna which would be nice in the winter. Very busy hotel! Not a relaxing lobby or even many places to sit (only 4 chairs & some makeshift areas around the plants)! No mini fridge in room.
It was in a perfect location in Times Square. A few blocks from the subway. Lots of restaurants and shops nearby. Needs some updating/maintenance. For the price you pay for location, seems they could upkeep better. All 3 drawers in our dresser didn't close properly, off track or something. Bathrooms could use some new caulk, gappy and dirty looking.
Great hotel if you're a tourist and want to be in Times Square - easy walking distance to many attractions and not too far can / uber ride to others. The rooms were nice and clean, the maids always bought us new soaps, razors, toothpaste, towels etc. some of the staff are seriously awful. My partner has a severe allergy to nuts, and we had issues with two waiters there who seemed preoccupied and had to ask a manager to go and confirm if there was nuts in a dish she wanted for dinner or not. The waiter made us feel awful and then progressively got ruder (getting in our faces, yelling, etc) after the manager had been involved. We did get given a few free drinks and a box of chocolates from management (although she couldn't have the chocolates due to nuts) But otherwise we had a lovely stay, only ruined by a few staff members who need to learn if you work in a service job it's part of your job to at least TRY and be polite and understanding!
Service, location, beds, rooms were right size, showers.
Location of the Crowne Plaza Times Square was perfect and centrally located. The Concierge, Corinne, was amazing. She gave great tips, directions, and was so personable and friendly. Our room was awesome, with a great view. The exercise facility was great, many areas to work out in and a large variety of equipment. All staff was very friendly and helpful. We had a great time.
My wife has a convention here once a year in January so I tag along. We had a stunning view of Broadway and Times Square from our corner room on the 45th floor (out of 46). Room was clean. Service is friendly and courteous. Bell Captain kept our bags for us after checkout so we could do a bit of sight-seeing until we had to go to the airport. When it was time to get our bags, he walked them down to the taxi stand for us and made sure we had a cab. Wi-fi seemed a bit slow.
The most unfriendly staff I have encountered at a hotel
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Place, location, access, and security
Noise from nearby club was very present in the room every night until 2AM
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Location Too noisy
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Perfect location. Great value for money.
The decor was really cute, nautical themed! The bed was comfortable and we were able to actually sleep three in the middle of Time Square with one queen on the bottom and a double (I think, that or a twin, but it felt a little bigger) on top! A short walk to the theatre district and close to all the hustle and bustle, but nicely contained. The breakfast was included in our price and it was actually worth it, there was a wider assortment than I usually see in hotel breakfasts and it was served until noon when we were there. I would say overall the amenities put us over the top for the trip. If I had to stay in the middle of the city again, I'd definitely try for this hotel again. There was a few small areas in the room that were peeling and I think a different ladder to get to the top "bunk" would be safer. The tiny metal rungs were a bit precarious (maybe something slightly slanted with larger steps to get up?).
The bed was very comfortable. The shower was great. The room was very small - but fine for my purposes. It would be too small if you needed to spend a lot of time in it for any reason.
Very friendly staff. Very nice room. Breakfast was good. We particularly liked the 24/7 swimming pool: very cool at nights, with music from a DJ and drinks from the bar. There were no hangers in the room to dry the towels after showering.
Excellent central location for sightseeing and while the rooms are cozy, they're more than enough. With NYC to explore, you only need a bed to rest your weary head in! Paid just over $900 for 5 nights for the room which is great value for money. Booked a petite room with a double bed and were offered a free upgrade to a standard room with twin beds. Staff were really friendly and happy to chat over breakfast - I personally prefer that to formal hotel 'attentiveness'. Found no issue with the breakfast area - stayed Thanksgiving weekend and were having breakfast around 9am. It was busy but manageable and staff would clear an area asap.
location was fab and staff really friendly room was smaller than expected but it was what we needed
The decor was cute. When we went to check-in, the person at the desk couldn't find our reservation (which we placed through Kayak). So he had me show him my confirmation email via my phone. Okay, sure, that's fine. But then he made me email the confirmation to his personal email because he said their accountant would need it.... It was bizarre. I checked that confirmation email up and down later on to make sure there was nothing he could use to steal my identity or commit credit card fraud. Anyway, forwarding my confirmation email to the clerk's personal email just seems very messy and unprofessional. He also charged an additional $25 to my card "in case of extra charges". When I checked out, I did not receive any notice about extra charges. A week later, I still do not have this extra charge back. The wallpaper in the room was peeling. The bed was definitely not the typical comfy hotel mattress I'm used to... it was very firm and the pillows had rough and cheap feeling cases. The bathroom set up is weird. The shower, toilet, and sinks are all exposed to the room. There is a sliding mirror that can either cover the toilet or the shower... not both at the same time. If you like privacy when you use the toilet, this may not be the place for you.
Excellent location in the middle of the time square... the staff were so nice and helpful and gave us very good advices. Rooms were so clean and comfort. It's the best option if you are looking for a good location and convenient price .
Clean, comfortable room. Excellent comfortable bed Differing abilities of staff to book taxis. One said "Come to the front desk shortly before it is needed & we will call them." When we did this we were told to go down to Times Square & hail a passing Yellow Cab.
had a lovely time in hotel the best thing was you were aloud smoke in your room
The location was very convenient, the bed was super comfy, and the price was rather reasonable compared to the other hotels in the area. The evening pool "party" was a little scandalous, there were some questionable things happening, definitely not a place to take the kids! The front desk staff wasn't rude, but they were not very friendly either.
The location just off Times Square was fantastic. The breakfast was excelent and facilities wee great. we would definatly go again
I am not a big fan of being in the middle of Times Square, however Room Mate Grace has a very cozy, boutique feel, which I love. The staff are friendly and I love the design details (ex: dimmer switches!) of the rooms. I am looking forward to staying at Room Mate Isabella in Florence in a month!
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
The staff was very polite and helpfull.
The proximity of Time Square The window left all the street sounds, a chance that we have the air conditioning.
Close to times square room very hot. No A/C or other room temp controls. no ice machine
Convenient locaton and good value; free wifi No kettle to make tea
Wonderful pleasant staff. Very helpful and inviting. Great location to everything!!!!! Clean, and good enough size for what we needed. Slow elevators
The room had enough floor space to pace around in without being cavernous. It was clean and comfortable. A good deal for the location.
It's very close to Times Square! But that is not really a plus since everything in New York is readily accessible via subway. Daily maid service was nice. Smelled musty, no amenities, not enough outlets to charge electronics like cell phones and laptops. Also there were bedside lamps but they were not plugged in and when we looked there weren't any outlets!!! When I return to NY I will definitely stay elsewhere! Mildew noted in the bathroom. And the place really needs to be renovated.
location street noise when we were on the 2nd floor
Times square was right round the corner, and there were plenty of nearby dining options. The staff were rude, the room smelled, the cleaners only made the bed and left rubbish in the room, the noise late at night meant we didn't get a wink of sleep, and they charged us to store our luggage. Also, security is not great, as they make you leave the key at the front desk each time you leave the hotel, and don't require ID to pick the key up.
Location was good. But, I expected more from a 2-star hotel and even at the price offered. The staff were not unfriendly, but seemed a bit perfunctory. Perhaps overworked. Main complaint was that I was given a 2nd floor room on street side and there was construction outside the window till 3am the night I stayed. There was only a window air conditioner that worked well. However, it meant that there was not closing out the sounds from the street. Otherwise, the pillows were ok, but the bed was very hard relative to many other hotels I have been to. Second, the water in the shower had very low pressure, took a long time to get hot, and the diverter was whining the whole time. In comparison the sink had good pressure and heat. But, the plug wouldn't stay put making shaving with fill sink a problem. Lastly, there was a chair in the room, but no desk configuration other than for using the dresser as a makeshift desk.
staff was very helpful and courteous; very comfortable beds; housekeeping did a good job would have liked a hairdryer in the room and coffee available
It's central position to the city. Some of the staff were unhelpful and it was in need of a complete good clean. The rooms were very dull and could do with a refurb!!!!!!