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the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
I don't think anything has changed in 50 years and it's all very tired. I don't even like modern things really but there is no charm and it feels like the hotel has been ignored for a long time
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
Good location The hotel felt tired, although to be fair, work is being done to improve it
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
it is at the center of the city the room quality
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
Very disapointined with facilities and value for money
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
location excellent internal decoration needs updating, rooms and corridors very b asic
good service The hotel is to big.
Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
Location and convenience excellent. Rooms very average and generally inadequate space in them.
Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
Staff friendliness, double beds, breakfast, price Room while clean could be fresher smelling but I am being really picky here
Very nice continental breakfast Hotel staff checked bags for late pickup All staff members were extemly cordial Everything met expectations
Breakfast inclusive Rooms were pretty clean and better looking than other nyc hotels. Lack of breakfast variety. - always sausage and eggs At night, regulat coffee is very bland and they put less coffee. Very low quality of coffee at night
Rooms were big for the price point and location, very comfortable and accommodating! Will definitely stay there again when going down for any event at the Garden - not even a 2 minute walk! :)
Location, decent sized room, clean There were pipes banging in the walls (or else construction elsewhere in the hotel) all night which kept us awake until 2:30am when we gave up and called and asked to switch rooms. To their credit, they moved us immediately and the new room was quieter.
The room was comfortable and the location was great.
Room location was poor and extremely noisy. Staff was unwilling to accommodate change.
Everything was clean, orderly. had a tv remote that went out... maintenance was dispatched in minutes, and immediately fixed the problem. also, enjoyed the fact that there was no night-time construction going on!
Outdoor seating for breakfast and relaxation. Great baggage storage after you check out while you see the City and no charge!
One of the staff tried to enter my room in the middle of the night. Said they mistook my room for housekeeping?! By myself so it was very scary
We liked the convenience of the area. Easy to check in and out Complimentary breakfast was really good.. a lot of options. Staff was friendly Place was comfortable. All in all it was a good stay! I'd recommend. For the price we paid.. the room was very small... however, I expected this being as we were in a city. Sometimes it's just hard to grasp that.
All holiday inn are the same and keep to the standard. Great place to stay and great value Nothing to do with the hotel,but that week was a bomb on 23rd Street. Kind of scary but the NYPD done everything to secure the area. At one time 29th Street was blocked but they made sure that I made my flight home.
Breakfast was great!! But staff was great and overall stay was good! Wifi and phone reception was horrible. AC was loud and had restroom problems with toilet.
Price was right for these accommodations. Location is unbeatable. So close to transportation and all of midtown's amenities... Lounge area on separate floor..comfortable and screen providing what to do updates was a nice bonus. Also, appreciated that staff allowed us to store luggage after checkout. Room was on the warm side. Couldn't regulate thermostat. Internet and cell coverage both spotty. Couldn't figure out log in for wifi.
Very helpful staff. All requests were handled quickly.
attentive staff ; good location; clean room ; nice breakfast; good value for price water from shower splashes out onto bathroom floor too easily
Location and staff Noise of ac unit in the room
The location was great, in walking distance to the subway. I did not enjoy waking up in the middle of the night, and finding someone else's underwear in the covers with me. Were the sheets not changed between guests? I was highly disappointed in the esponse from the front desk and management. The front desk's response was, "Ugghh, gross.." The local management never responded. They were supposed to contact me (according to the front desk and corporate office). It never happened. The corporate office was responsive and addressed my concerned. I've stayed at Wingate and other Wyndham properties and enjoyed my stay; I will never return to this one.
The staff was excellent and really helpful in helping us find locations and how to get there. This hotel has the loudest air conditioner I have ever heard in my life! It worked great, but was so loud that we had to turn it off to get some sleep.
Friendly staff, very clean and spacious room, good breakfast
room ready and clean unable to get points with 3rd party reservation
Smack dab in the middle of midtown. Absolutely NO cell phone service. They give you the wifi (I don't know if you normally pay) but that to me should be warned about. I didn't realize I wasn't getting work emails until about an hour after I checked in and noticed my phone was abnormally quiet. Facilities are okay. Couldn't get the air to stop blowing warm even when on cool. Bathroom was a tad sketchy.
I was really pleased about the accommodations on the hotel. Full kitchen was really useful. Personnel was kind in general (as long as a problem did not arise). I did not like the eggs for breakfast. Couple of packages were not received by hotel.
El servicio es excelente, como también las facilidades. La realidad es que me encantó todo. Vuelvo a quedarme aqui.
I was in town for a convention and found the location perfect. Staff was great which was a real plus given the small size of common area. The room was comfortable and I liked the wood floors. Rooms average to large size for NYC. Just want to commend the staff at the front desk, bell man, and breakfast staff all helpful and friendly. I think I saw a cast member from Law and Order staying at the hotel too. Better after hours food in the vending machines. It was out of colas at 9 on a Wednesday night, and limited snacks selection. It is NY so only had to walk a block to find what we wanted though. 35th is one way west and not cab friendly.
Great value! We had an enjoyable weekend visit to NYC with a group of friends. We stayed in a Premium Room with 2 Queen beds, and a pull-out sofa. It also had a mini-fridge and wet bar area. The room was huge, clean, and very comfortable with tons of windows. The location of the hotel was convenient to our weekend plans at MSG. Hotel lobby staff was friendly and helpful with restaurant recommendations. I would definitely stay at this hotel again, and would certainly recommend it to friends.
I didnt like anything about it. I reserve a room with 2 Queen Size bed when we get there it wasn't reserve for us awful experience the man in the front desk he suggest his going to look for another hotel but we were so tired we just need to relax.
close to penn station I stayed for 4 nights. very loud and i'm talking about car trucks passing by it's people banging on trash cans and construction. The hotel is next door to a police station. room are good size but decor is modern cheap looking with dispensers for shampoo and body wash glued in the shower. I would not stay there again.
Front desk was wonderful, just things beyond their control occurred. Shower in our room squirted from wall even after repair man tried to fix, had to change rooms, delay in getting extra towels from housekeeping--the biggest and most noticeable is the cleaning staff does not know how to properly clean a room, wood floors not swept in rooms and the space between glass showers and sink have never been cleaned--whole bars of used soap, hair ties, wrappers and etc in the space-- just totally gross-- room 306!! They really need a lesson in how to clean a room!!!
Close to subway stop A lot of noise in room hardwood floors and thin walls, makes for a noisy experience especially with the exit doors being slammed by housekeeping all day. Could hear full conversations in the rooms from neighbors
I assume this is Wyndham's answer to Aloft. It was fine but definitely not fantastic.
Very friendly and helpful staff; stored our luggage before and after check-out, room size was great! That particular block of 35th street seems a little less upscale than the hotel itself. However, right next door to a police precinct, so we felt safe.
I like the new trend of wood floors, as used here. Seems cleaner. The rooms are very attractive, but less functional than others. The beds are very comfortable. There are lots of places to plug in devices (regular outlets and USB) in several places. Elevators are plentiful and efficient. Loved having a Keurig coffeemaker. I interacted little with staff, but all I encountered in the hallways were friendly. A little off the beaten track, which is good in the city. And right next to a police precinct, which made me feel extra safe. There was no drawer-storage in my room (the closet is elevated, so you can put things on the floor of that, plus belowe the closet are two cubbies - one with the iron/board and one with a safe, but not really convenient for clothing). There was no countertop space in the bathroom for cosmetics, etc. No minibar, which is a sign of 4* and up, to me. And all that is provided are paper coffee cups. Some people may like that they may be cleaner, but I like glass glasses, and ceramic cups. Since I brought a bottle of wine, I asked in the bar if I could have a wine glass to take to my room and the bartender said he wasn't allowed to give one to me. I had a problem turning my TV off with the remote (it would just come back on) and a late night call to the front desk was no help ("Just turn the volume all the way down.") I eventually found a power button on the TV, but the desk clerk should have suggested that. At check-in, the clerk was not unfriendly, but when he handed me my keycard, he didn't really explain anything about the facility (breakfast, etc.) like people usually do.
The best service and kindness help from the front desk lady impressed me , as the door keys were not working she took us to our room personally,
courtesy of the staff - good location, outside Madison Square Garden.
A very central location, within walking distance of major attractions, landmarks, shopping all the transportation options at Penn Station.
The beds were very comfortable. Good restaurant, serving fantastic food.
Location of Hotel and comfort of room No
Spacious room with kitchen, staff very friendly Room heating not controllable --> too hot for comfort, small bed (no way that's king size), very noisy, outdated interior, bathroom bit grubby, door had blood stains on it
Very large and spacious. Great deal for the price!
Large comfortable room, amazing bed, close to all the great sights of new york slightly tired looking carpet and bathroom, a bath would have been nice
The location suited what we wanted to do. It is noisy and busy but that was ok for us. Location and room size.
The staff was great. It lacks personality.
My room was clean and the location was good. I was surprised to be given a handicapped accessible room when I didn't need or ask for one. Two different hotel staff tried to gain access to my room twice within a half hour after I arrived, and another began cleaning my room the next morning before I had checked out.
Comfy bed with soft sheets, nice staff The ice machine didn't work
We were there during the blizzard and the staff did a great job, especially like the restaurant!!!
The staff at the DoubleTree South Times Square is AWESOME! Friendly, helpful, bent over backwards to make my stay comfortable. Small room, ice machines not on every floor. SLOW elevators!
We got our cookie, so we had that going for us... which was nice. Staff was curt and unwilling to accommodate a booking error that occurred. It didn't really seem like my business mattered much there. Won't be making any future reservations here.
Internet only in the lobby
Misinformation from concierge on where to park when we arrived at midnight. Construction noise outside our window all night with no warning or apology from hotel staff. Place is pretty crowded and dingy. Was not aware that Hilton did not give points if booked through kayak
For the cost I don't see how you can charge what you do for these rooms when you can stay at the one at Times Square for the same amount and have a suite. You can barely walk by another person in these rooms. You charge WAY TOO MUCH for them!!!
Got in late after the Bruce Springsteen concert and the front desk associate gave my friend and I each a bottle of water. Extra cookies on check out -- which are amazing by the way! Issue with two blow dryers.
Good location, helpful staff. Small room, even by NYC standards, heat was very difficult to regulate.
Beds were comfortable. Bathroom was good sized with a large shower, but there was virtually no counter space and it was impossible to use the faucet and sink without splashing water outside the sink. The room had almost no drawer space. Two narrow and deep drawers and one letter drawer. Closet also very small. If you are staying more than a day or two, you will have to still live our of your suitcase. Speaking of suit cases - no place to put them to get them out of the way. Very poorly designed room/bathroom/furniture for counter space and drawers. Broken safety rail in shower - very dangerous! Nice breakfast - but constantly running out of plates, bowls, etc.
Great Location, comfy bed, staff was very nice and friendly. Linen was dirty no complimentary items in bathroom one face towel in bathroom no water to make coffee Early morning construction no fridge in room small room
I can't say enough about how friendly the staff was!! Amazing Small rooms , but that's typical of many Manhattan hotels
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This guest did not leave comments about this hotel.
great location and friendly staff breakfast too overcrowded and hours are not convenient to traveling with teens and small children
Proximity to Madison Square Garden (it wasn't even a block). Rooftop deck, walking distance to the empire state. The room was spacious and clean. I appreciated the Pantene products in the bathroom.
great customer service- front desk folks were great!! really bad breakfast- the powdered eggs were some of the worst I have had. Also, folks were reusing dirty plate, I acually forced a girl in line to get a new plate (so not sanitary!!), so they need signs up to remind folks to get a clean plate each trip!
Very clean. Close to everything. Reasonable price. Very small. No real view.
Modern clean friendly served full breakfast No
Location was great. No.
Amazing location! Literally across the street from Penn Station; only blocks from both the Javitz Center and Theatre District. The view across the south end of the island was breathtaking. My only complaint was lack to storage space for clothes/suitcases.
Hot breakfeast was free and fantastic for free breakfeast Lots of construction near by
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Friendly staff Very few bathrooms amd showers Room was smaller than page depicted
I love the theme behind this hotel: you're not there for the hotel, you are there for New York. The tiny rooms encourage you to be out all night and to enjoy the city for what it is, the city the never sleeps. This is not a hotel geared towards families, but it is projected towards young individuals who want to enjoy the night life and fast paced action of New York City. The employees know and encourage this behavior (they even hold onto your bags during the day after you check out for the day). There are shared bathrooms. This was not an inconvenience to me, but it might be for others who were not in the college scene or who want privacy.
Close to everything you want Noisy front desk radio
It's was yuck
The customer service was great. And the rooms were clean. The windows are super thin, so being on the third floor I kept waking up all night with the honking and sirens. I am a heavy sleeper, so it must have been pretty bad. All the rooms face the street, so there really is no way to get around it.
Expensive $--- and extra $79 for ? Commission, room extremely small, no cupboards, no lifts, toilets small as cupboard No amenities, very expensive, larger chains with bigger rooms and king size beds cheaper Hotel room absolutely NO storage This is a rip off And commision of $ 79 !!
Room was very small, there was no lift, no public space and food. Location was also not good since it was close to a pub, saw people drink,fight and sleep on the pavement near the pub. Hotel does not deserve a 2 rating.
Very clean, close to Penn station, staff were very helpful and friendly On a very loud street so it was hard to sleep at night.
Price and location Way to small rooms. Bed had no boxspring. If I sat on the toilet my feet would be in the shower. No kidding. Four flights of stairs.
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Location in the city is good. No elevatorRoom was incredibly tiny (even for NYC)Bed was very springy and uncomfortable
Location & cost - was exactly what we needed and where we wanted to be for our one-night stay - litereally in the city for less than 24 hours just needed a place to sleep within walking distance to train station, MSG & bars/restaurants n/a
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Excellent staff Mattress not good. Room too small
The location, is incredible! The hotel is clean staff was great and yes the room is small but works just fine. I would stay again!
Unable to prepare customer with accurate information. Everything in pieces