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Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
Very disapointined with facilities and value for money
Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
Location and convenience excellent. Rooms very average and generally inadequate space in them.
location excellent internal decoration needs updating, rooms and corridors very b asic
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
good service The hotel is to big.
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
it is at the center of the city the room quality
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Friendly staff and comfort of the bed! Tax additions to bill
This hotel was so amazing, I didn't expect much for the price but everything was spotless. The staff was amazing, they came up to our room 2 times a day to bring ice and they were super fast. King bed was very comfy and the hotel was within walking distance from Times Square but if ur visiting New York get a subway card and get everywhere for like 20 min at most. Perfect stay no complaints.
I was very happy with the nearness of the hotel to Penn Station. It was a beautiful hotel, which appeared to have been recently renovated. I would definitely stay there again. Nothing
Look of the rooms very nicely decorated Pricing was bit high for the size of the room but still had a great overall experience it was a comfortable stay
Great location, great price for the day we stayed, room was clean and a nice size for NYC. When checking in they indicated that the water would be turned off at 9am the following morning for emergency repairs. So much for taking the say off and sleeping in. Well, apparently it was only the hot water, which we learned about after getting to the room and reading the note that was slipped under the door. When we got to front desk in the morning, they asked how our stay was and I said it was good. They asked - why only good - so I explained the water situation (it was about 10:30am). They indicated that they hadn't even started the project yet. We went from all water off from 9am-9pm, to only the hot water, to - well the hot water will be turned off - whenever. I'm sure there's a better way.
Front desk staff were professional and friendly Restaurant staff inside the Hotel had terrible customer service.
Excellent value. Free non-alcoholic beverages in the mini-bar.
New, clean, and excellent helpful staff. Bar and restaurant on site was a plus. Dogs yipping in adjoining room. 2 dogs were left alone in the room and barked incessantly! There is a Chelsea Dog Hotel right down the street and would suggest people take their dogs there. Service dogs are a different matter.
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Staff wasn't always accommodating to my needs. Certain employees went above and beyond to help. Others just hung up the phone when I needed help. Small rooms. Badly designed space. Inability to control temperature of room. Rude staff. The engineer was helpful but the front desk staff treated me like I was in their way and bothering them constantly
location, free diet coke and water! they didn't clean our room until 4pm which was a problem as we were trying to rest before dinner
The front desk staff and manager were friendly and competent - they were very helpful when I became ill and had to extend my stay.
The staff was very friendly from the moment I checked in. I had an unobstructed view of Lower Manhattan's skyline which was gorgeous. I visit New York a lot to see my daughter. I will definitely be staying here again.
The location. There was nothing special about the hotel. The room was very small. I did not like the laminate flooring. The bathroom was very small. Towels small. Had to request to have our room made up at 4:0' in the afternoon because housekeeping did not get to it.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The man who checked us in was friendly, which was probably the only good part of the entire stay. Not 4.5 star hotel. Disorganized checkin/out, no security in lobby b/w bar and elevators, no bellmen to hail cabs, minibar not restocked, no 'do not disturb sign', ran out of bath mats (provided a hand towel instead), bad wifi, room designed for 1 not 2.
Location, vibe, and accommodations were all very good. The cost of an latte/cappuccino was ridiculous!
Staff was excellent, nice, hospitable. The room is small and mediocre-looking. Definitely not worth $400/night or more.
Close to everything walking, they staff was great very informative about the area, and very helpful with everything I needed. Would definitely stay there on my next trip to NYC!!
Very clean and comfortable. Awesome views with our room. The staff was amazing and very accommodating. Great, great place!
The staff was very friendly. I arrived several hours before check in and was allowed to drop my bags off. Room was clean and the bed was comfortable. Lobby was unusually small. Hotel only had two elevator shafts for 25+ floors and at one point both of them were broken.
Staff was excellent. Bar was golden after we got to the hotel from both exploring and enyoing the city. Concierge was great! Plenty of places around to eat including the hotel. Nice view with a glimpse of the Empire from our room. Rooms were clean, a little cramped, but its NYC. The staff (maids) tends to be forgetful about simple items like toilet paper or anything to stir coffee with! Location its a mix, depending on the line needed. Sometimes we went to 34th ST in order to get some other line.
Everything was great
Great location! We were a short walk to a metro station, Highline and empire state building. Great food options nearby. Room was clean, although small. Kids had a great time. And they loved getting a cookie everyday! We also had a view of the one world trade center. There wasn't a fridge, which would have been helpful, but the room was small, so I can see how they couldn't fit it in.
I didn't like the service. I didn't get the room I reserved. This hotel is horrible and I wouldn't recommend it to anyone.
Location was convenient. The hotel was very VERY dirty. The bathroom was left extremely dirty and moldy and the employees were unprofessional
Located on a quiet side street but still within walking distance to many attractions. Plenty of subway stops within a block or two that will take you to any destination you want. Staff was super friendly and inviting. Bed was comfortable and bathroom was clean. Close to Megabus drop-off location. Room was bigger than I thought it would be given the location. There was an iron and hairdryer in the room, but no mini fridge (which wasn't necessary for our short stay). There are some things out of the control of the hotel; construction around the area and trash left in the street for city pickup didn't make walking for the most pleasant walking experience. There were coffee stains on the nightstand lampshade and the carpet could use a good cleaning or replacement. Not sure what the parking situation is as we took the bus.
I enjoyed my stay there, I liked receiving a cookie upon arrival. It was supposed to be a king size room, but was just a queen size bed.
Bed was comfy Location was great Room service was good and quick Too much noise on my floor/too many kids Bathroom smelled like a wet rag Elevators took a long time
Location of Hotel and comfort of room No
My room was clean and the location was good. I was surprised to be given a handicapped accessible room when I didn't need or ask for one. Two different hotel staff tried to gain access to my room twice within a half hour after I arrived, and another began cleaning my room the next morning before I had checked out.
courtesy of the staff - good location, outside Madison Square Garden.
A very central location, within walking distance of major attractions, landmarks, shopping all the transportation options at Penn Station.
The staff was great. It lacks personality.
The beds were very comfortable. Good restaurant, serving fantastic food.
Very large and spacious. Great deal for the price!
Large comfortable room, amazing bed, close to all the great sights of new york slightly tired looking carpet and bathroom, a bath would have been nice
Spacious room with kitchen, staff very friendly Room heating not controllable --> too hot for comfort, small bed (no way that's king size), very noisy, outdated interior, bathroom bit grubby, door had blood stains on it
Too much money for such a mediocre room. It supposed to be a non-smoking room but in reality it smelled to weed. Very disappointing experience especially having the kids there. I reserved two rooms and arrived at 4:00, there was only one room available and we had to wait for the other one almost 3 hours.
Size of the room and location The beds could of been more comfortable
Everything about my stay at Hotel Indigo was perfection. The location is lovely-walking past the wholesale florists surrounding the hotel was delightful. The room was so well appointed and the staff was terrific. I will most definitely be back on my next NYC visit.
clean I can hear what's going on in other rooms
I asked for a late check-in and found that my prepaid reservation had me sold and I had no room for the night.
The rooms are truly small and the sound proof of the windows is inexistent. The noise during night time is unbearable. The towels were old and worn, some of them had holes. The shower doesn't have a curtain and the results are catastrophic. The water runs all around the bathroom floor. The people at the front desk were not friendly, didn't speak English well and were kind of rude. The elevator broke during the week end and it was a nightmare to go up to the room.
Easy check in and accommodating stafff
I liked the welcoming staff, the freak restaurant and the room was pretty good for the price I paid. I didn't know that there was a gym and a roof top bar. Found out only on my last day... The reception should have said that at the check in. The wifi was slow but I really have to say that the hotel answered my expectation and the staff was great and helpful. Will def go back
Rooms were nice, bathroom clean... Everything was good... i wish they had complimentary breakfast..
Location, Clean room, Modern Decor, Safe, Rooftop bar, Valet parking was same price as self parking in a garage, Good price for the value Room was small (as expected in NYC)
Nice big comfy bed, friendly staff, nice bathroom, A+
One of the elevators was broken. You had to wait forever to ride up to your room since they wouldn't let you take the stairs up. The elevator was broken our entire 4 days there.
Great location, clean, very nice and helpful staff. Overall it far exceeded my expectations.
Very friendly staff took care of all requests. Very helpful and provided lots of suggestions for places to visit and restaurants to eat at. Gentleman taking care of valet was extremely helpful and polite. Will be back next time. The street the hotel is on is a little dark and looming. Felt safe the whole time (police station across the street) but street is not as bright and shiny as the rest of downtown. Hotel is bright and nice.
Location Even the coffee wasn't free
I checked in early through Kayak's e-mail and was surprised that not only was our room ready early, but they had a pack-n' play crib set up for my little one complete with baby soap, lotion, bath toy, night light and even an outlet protector! It was a nice touch and showed that they were on top of our reservation. They put us on the top floor in a large wheel-chair accessible suite, definitely the most space I've ever had in a new York city hotel for this price! no breakfast included, but they do have a breakfast café open downstairs in the morning. It is centrally located to other breakfast options.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
wifi did not work in my room - weak intermittent signal
For New York this was a pretty good size room with 2 queen beds.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
The hotel was conveniently located for my purpose. It was also exceptionally clean and the staff was polite and helpful. I would definitely stay at this hotel again.
The service of the staff was excellent. I would definitely return again and stay at The gem Hotel-Chesea.
The staff were always friendly and helpful. The room, although small, was clean and was serviced daily. Also, the location is excellent.
The Gem hotel is in a great location. The facilities are minimal but good, and the staff are excellent. The rooms at The Gem are very small. The facilities are minimal.
The staff at this location is too notch!! Rooms were very small.
The staff was very friendly and helpful The rooms were very small. The bed was too small.
Hotel staff was very accommodating and friendly. Rooms were small, but that's typical of Manhattan.
the hotel was in a great location no twin beds rooms
Staff was incredibly helpful and accomodating
Nice design, clean rooms, good location Small rooms
The location is great! I didn't mind that the room was small because I was only there to sleep. The morning staff was super friendly and helpful. The evening staff was rude and not as welcoming as the morning staff. I was a bit put off but again, just for the purpose of sleeping I didn't mind staying here.
The staff was amazing! The rooftop patio is great! None of the rooms have more then one bed.
Nice location. Close to subway. Wonderful view of one world center at night from rooftop bar No
Great location in the flower district. New, beautiful hotel! Rooftop deck was great and had amazing views. The staff was fantastic - especially hotel employees. They were friendly and so helpful. The restaurant was great as well. Perfect spot in NYC! Everything was great!
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Clean, quite , and great location!!! Maybe couple more drawers for clothing.
Close to subway station and different restaurants! Staff was very friendly and helpful with everything. They even hold your baggage on your checkout date so you can spend more time in NYC until you leave. Rooms are clean!I will definitely stay here again! It met everything we needed!
The staff is incredibly professional and helpful. The bathrooms are a bit small, but this is not unusual for New York.
Awesome location. Very close to 2 subway stations. Rooms were super clean! I loved the fact that there was no carpet in the rooms. Very modern decor. The staff was very friendly and always helpful. The rooftop bar was super cool. 5 star rating!!!!!
Comfortable beds & room, A+++ staff,excellent location for our purpose. Only complaint was that the air conditioning was not working properly. Gave the illusion you were in control and did its own thing. Therefore, room was too warm at night.
Modern, nicely appointed rooms, great bed. Good location, nice rooftop lounge. Fantastic staff. Food was not very good. But service, especially hotel employee, was great.
Newer hotel in great location. Beautiful rooftop bar. Small -- but functional -- bathroom.
The location of the hotel was convenient. The hotel is advertised as a suite and only provides standard rooms with no separate seating area. FALSE ADVERTISEMENT AND IMAGES!
The front end staff was always very helpful and pleasant
Situation and free internet. Staff quite friendly. I found strange that the hotel couldn't provide any bill with the excuse that hotel was paid via bookings.
The staff was very friendly, the facility was clean and pretty spacious for a hotel in the city. Very nice hotel would recommend to a friend.
Convenient location, nice desk staff room too small for comfort...elevators not effecient
Comfortable beds and adequate size room. Like not having to walk down long hallways. Very quiet even facing street.
Great middle of Manhattan location with easy access to subway so we could walk or ride anywhere we wanted to go easily. Staff was friendly, room was clean and comfortable. Restaurant/Bar on main floor "The Dog Hoyse" is way over priced for so so food and service.
It has a reasonable location in the heart of NYC. It was very disappointing overall, and did not meet our expectations. The room was described as having two double beds, when in fact it came with two single beds, the description of the room should be changed to twin room. The furniture in the room was also in poor condition and looked cheap, overall very poor value for the money paid.
the rooms were compact but extremely comfortable - the people that cleaned the rooms did a perfect job - the sheets and towels were cleaned every day
Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.
The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!
i liked the head of staf - when she dident see the resorvation in their computer she calles the booking.com reservations and made shure that every think was ok on her free time - she was great the prices that the hotel gives are high for the facilities - they could lower the rate a little
The staff where friendly, hotel located in nice area Room to small, please when you say room with a view be more specific
The breakfast was great! The price was good. Room was clean. THe walls were very thin and you could hear the partiers that came in at 4am. When the front desk was notified of the disturbance they responded quickly and the room quieted down for about half an hour, but then got really loud. I did not sleep well at all that night!
Our check in/out and all interactions with staff were very positive. Breakfast was good, a hot waffle, pastry, egg, or potatoes, plus juice, cereal and hot drinks. The two doubles in one tiny room were adequate. No tub only shower and the TV/cable was the bare minimum. Complimentary internet was adequate. Overall I recommend and would stay again.
Horrible place, breakfast awful with little nutritious value. It would have better to eat at McDonald's ! This is overpriced even for Manhattan. If parking is available, it will cost you an average of $50 per night. I don't think the bedding had been changed for me after the prior customers had checked-out.
We arrived mid morning and after a 10 minute wait were shown to our room. Service was consistently prompt and staff courteous. I would definitely stay again.
Staff courtesy room size vs cost
For the value the hotel was great. The location of the hotel is very convenient to many locations and subway lines. The breakfast in the morning exceeded expectations and was substantial. Hotel is very clean and feels updated. The bathroom felt a bit small but for a hotel in NYC that is expected. Do not try to drive and park in this area, parking is atrocious and very expensive.
Good location Breakfasts were not so good
Waiting for the lift at breakfast time! we walked down 16 floors - it was quicker!
Staff was excellent
The hotel was clean and tidy. it was centrally located and withing 2 minutes walking distance to Penn Station and madison Square Garden. we arrived at Penn from Newark so ideal for us. the hotel located on W 31st street was ideal as a center to get to all the major sights in NY. Breakfast being included was excellent to set us up for the day. There were a couple of cafe/restaurants nearby. would stay again if we get back to NY.
breakfast was nice Yes, there was! I had major issues with the WIFI Internet Access. It didn't work on my IPad and my Windows lap-top at all. The "necessary page" in the Browser didn't turn up. The "free WIFI" was one of the reason why I did choose the Hampton. The staff said they cannot give me any discount, because I booked the hotel via bookings. I shall try to claim it thru you? Anything you can do? Speak to Lisa + John at reception. They confirm that I had complained a few times.
Close to Penn Station Close to excellent shopping Expansive free full breakfast buffet No room views Slow elevators
Clean, classey, great views and stylish. Breakfasts were included and just what was required. Great location. New luggage set damaged when in storage with the hotel the day after check-out. Made for a miserable return trip as wheel and handle mechanism were well ineffective.
comfortable bed, good breakfast
Cleanliness and breakfast as most NY hotels do not have this service location
Very friendly staff. Great location
Location, Room was clean and staff was helpful The price of the hotel was so much cheaper booking through them that i ended up canceling the 2 of the 3 nights and booking.com would not match or give me the price of the hotels rate.
very nice location,situated right in the middle of everything, with easy walks to many sights and easy acces to subway less than 100 meters away. hotel is nice and clean. had 10 th floor room facing backyard with some view and no street noise at all. breakfast is fine...coffee is better than at the Plaza..helpfull staff..would stay again..
Terrific location just a few blocks away from subway and business traveler necessities like FedEx and a grocery store (Whole Foods to be exact). The room was the most spacious I've stayed in NYC for this price. Near an Orange Theory which I used on my first day there. The gym facilities here are very limited. I did not ask if there were reciprocal gyms nearby.
Good Location. Near to good restaurants. A typical 3 star hotel given its room and facilities. Worth the room rates and good for a short 1 or 2 day stay in new york city.
Clean, comfortable room. Helpful staff. Excellent location. I cannot recommend this hotel too highly.
nice clean bathroom breakfast was of a low standard
Good location -the room was comfortable - and the free breakfast was a nice touch if you want to get up and go.