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Staff were all very friendly the hotel interior was outstanding with a style and appearance from a different era. Rooms a bit small but understand in NYC you don't get a lot for your money.
The Waldorf is a fabulous hotel. We loved everything about this hotel. The decor was amazing. We enjoyed every minute of our stay. I cant praise this hotel and the staff enough.
The hotel staff were very friendly, easy to approach and very helpful. Amazing hotel. Nothing.
Goegeous hotel,luxourious. A bit impersonal, had to get a ticket to get a bellhop to take bags to room - not clear where to get ticket from so didnt do this. Paying this much a bell hop should be at the door when you arrive to take your bas up the large staircase. No computers for internet - needed own laptop to use internet. Location not nearly like I thought - had to walk quite a few blocks to get to central part,times square, etc. Close to Fifth Ave shops which was good.
The staff were very helpful The room was comfortable but not luxurious.
location, comfort, architecture, and the history! pitiful tv reception, no free internet access from room
Location Overcharged for a bottle of water
Reception area was beautiful. Rooms are very dated and I had the unfortunate experience of staying beside a suite and the the people staying it in liked to party in it until 5.30am. Kitchen was adjoined to my room and heard every footstep and every word. Reception offer me to move rooms at 5.30am rather than asking the guests to have some respect for others. Never again.
The name Waldorf Astoria There is no intimacy .. too big! A bit cold ..
A very poor experience The rooms were all 1970's needs a major refurbishment
Arranged the visit for the 60th birthday of my sister and were both very pleased to receive a bottle of wine in the room- a very kind gesture ,thankyou! Staff always very courteous and helpful. Would be nice to have tea making facilities in room, otherwise can't think of anything more!
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
thanks for the great service.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
area elegance cost of room service! lack of dining areas for served breakfast/lunch
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.
We architecture of the overall hotel was very elegant. And the rooms were nicely appointed with unique furniture. Charging for Internet access
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
Large rooms, excellent location
location room wasnt clean properly by housekeeping
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
Location, ambiance, service, view, gym, and food. Mail room services and the Bellman Station appeared to be during us a favor when we asked to have our bags stored after check-out. The rest of the staff in my experience were helpful and pleasant, especially Housekeeping and Room service!!
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
I liked the location and for the most part the room was clean and the bed was nice. I didn't like how most of the hotel was not updated and the valet service took a while.
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
Nothing Up all night with bad radiator. Phones did not work or they did not pick up. Rooms are old and dated. Elevator takes forever. $52 for a basic continental breakfast. Go to a diner
Good location, nice lobby, Good complimentary toiletries Bathroom small, outdated, with no space to lay personal stuff. Floor seemed to be dirty. Carpet very dusty on the edges, corners and behind the bed. It looks like the housekeeper doesn't have a canister vacuum to reach those places. Bad smell coming from moldy air conditioner. Front desk didn't respond our calls, we ask for a coffee maker to the bell man but they never brought it. We called the bell man for somebody to bring us the kart but they never came. Overall staff is friendly but not efficient.
Everything was pleasant except the amount of external noise you can hear in your room, both from inside the hotel halls and the street noise. The staff was very helpful and friendly. Excessive noise from external sources
The bed was very comfortable. Yes I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
Checked in after a long flight from Australia at 11pm. Room was not made up and bathroom was disgusting. Went to receptionist who allocated us another room - same result. Demanded a refund, and went and checked in at the Westin. Very disappointed.
It's located near major attractions and it's the room assigned to my family and myself is a good size room. That it did not include continental breakfast
Extremely small rooms. Loud air conditioner. Needs work
Front desk staff.
In general the staff was nice and accommodating. In particular the concierge named Aisha (spelling?) was extremely kind and helpful. The room was clean, and got the job done. I would stay here again as it was a great value and location. My 'Cosy Queen' was pretty small. If I had another person sharing the room, it would have definitely been too small. But for myself it was fine, but not for the clastrophobic!
Gorgeous lobby and exterior. Fantastic location. Tiny room, lower grade bath & shower items...didn't feel like I'd get great customer service from the room experience.
The location Not the standart I expected, room to small, air conditioning to noise.
The location is PERFECT! Its close to everything yet away from noise and traffic! 5th ave is half a bloch away and time square is a bloch and a half. The rooms are very spacious and very clean. the staff is extreamly warm and accomodating. It is the hotel to stay on if your looking for luxury yet the comfort and warth of your home!
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
Location and cleaniness the other guests where a bit rude
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
Friendly and helpful staff. Good location. Comfortable bed and nice room. Check-in process was a nightmare. It took more than one hour until my reservation was finally found and confirmed.
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
Great location, clean room, staff was very accomodating
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
The staff is extremely friendly, helpful. They always have a smile – a real, genuine one - on their face. Especially Eric who is concierge of the cassa goes out of his way to make sure you have anything you may need. The beds are extremely comfortable and rooms are nice and quiet – surprising for midtown Manhattan.No need to search anather otel in Times square.
Location is good, staff very helpfull. Small size of bedrom and view hotel in construcion.
staff is very kind it is for sure no 5 star hotel. Spa area is nice but 5 chairs at the pool are by far too less for such hotel. Dinner and breakfast was also not 5 star.
It was a good experience. The location of the hotel is the best. You are in the middle of everything. The staff was nice and friendly The breakfast options are really very limited but it was ok. The wardrobe space need to get bigger. It can hardly fit for one nevertheless two especially in winter.
The staff was extremely helpful and very friendly. Perfect location and very clean and nice rooms...
Good Location room too small
LOVED the purified water on our floor. Also, the Guest Closet on our floor was nice. Had extra coffee and an iron. Loved the look and the value.
We loved the location. Bed was a little hard for my husband, but I was comfortable
The staff were very informative,friendly,and accommodating. The location was amazing!
the location is very good. 1) i have told the hotel that i would be paying for my stay on cash, and was told that i should do so upon check-out; yet the hotel proceeded to debit my credit card before the check-out time; 2) the car park is too blocks away. If one has luggages, the car-park is too far. 3) we arrive at the hotel earlier than 3 pm cos my flight arrived at 11 am. Despite there being vacant rooms, the hotel refused to assign us the room. Upon our return at 3.30 pm, we had to wait 45 minutes for the room allocation.
Convenient location and reasonable pricing make this a good choice for a NYC weekend. The room was modern with all the needed items. Not really a negative but do note there is no lobby here, just a couple terminals to check in and one person to help you. So not a full service hotel but it was ok with us. Breakfast was typical american buffet for about average NY prices. We generally don't spend a lot of time in the room while in NY so this was good.
Location and price
The location is really pretty spectacular, right across the street from the Rockefeller Center Christmas Tree. the room was comfortable, particularly the bed, and in room facilities - fridge, coffee maker - were convenient. The Hotel appears to be so new that many facilities were not working - washer /dryer, water fountains on each floor. The room had no basic utensils - fork, spoon, bottle opener etc- and this meant constantly calling room service for assistance. Laundry prices were exhorbitant and the w/d were unavailable.
Location was awesome, steps away from Rockefeller center. Quiet at night. Staff were lovely. Furniture was a bit worn. Beds were not full size.
The bed was horrible...not enough blankets either.
For a solo, environmentally-conscious traveler, it was fun to experience what it's like to live in 250sqft of room. Everything in the room was well-designed to fit all the conveniences of modern life into perfectly organized, perfectly sized furnitures and fixtures. The tiling, furniture, and appliances all felt modern and fresh. My only 2 negative experiences during my stay were the thin walls and not-so-comfortable mattress. In all fairness, I sleep on a premium mattress at home, so the bar was quite high. But mattress aside, I wish there was more sound-proofing on the walls - particularly exterior walls and windows. The NYC night-time jack-hammers kept me up until 3am. Even my White Noise app on my phone couldn't drown it out. If you stay here, bring earplugs
Location My reservation was cancelled. The staff did not pass me the messages that were left at the reception. renovation with constant noise. Very small rooms, even for ny. Was charged for full day because of late check out
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
Super helpful staff Rooms not really set for business -- few plugs, no coffeemaker
Deluxe digs for modest dimes
Fantastic staff that went above and beyond to meet our needs. Turn town service was nice (cookies in the room!). The room was very small, but functional. There was a party going on down the hall that was very loud due to the thin walls. Took 2 hours from the first threat to kick the people out at 3am.
Only 1 window in room and it opened to a brick wall. Unable to see daylight. Room was like staying in. Large closet.
Staff very friendly. good location. Bed was very uncomfortable
When I arrived, I was given a free upgrade to a queen size room. I was prepared, given the other reviews, for a pretty small room, but I was pleasantly surprised. It was more than enough room for just myself, and the bathroom was spacious as well. I also really liked the toiletries (they smelled so good!) and the bed was one of the most comfortable I've ever slept in. Turning the shower to "high pressure" resulted in a very wet bathroom floor. I hadn't expected the lip between the shower and the bathroom to be so low! Additionally, I left my bag at the front desk the day I checked out, and I guess someone else's bag leaked something on mine? Or it's stored in the same space as they keep extra toiletries. The stain it left smelled a lot like the toiletries they give out. Unfortunately, I didn't notice it until I got home.
It was fine... Nothing I would say it was a 4 star. Staff was very friendly and courteous. The cookie at night was good! Room was TINY! Barely enough room for the bed.... And it was only a full bed. Everything was old. Wallpaper was dis colored and peeling, bathroom tile had the corners that looked dirty but were just so old the tiles were worn. The bed was more of a futon than a real mattress.
On line it said bathrobes but there are none.
Clean, quiet, friendly, accessible to subways and attractions.
Great room. Great location. Clean and comfortable. No water the next morning with no credits or discounts offered.
Large comfortable room quiet great bathroom and shower great shutters
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
Everything... great hotel, great location!
Conveniently located,comfortable,pleasant stuff.
Convenient Location It was expensive for what was available
I liked the staff, excellent service and the confort of the bed. The room was really small, for the money spent, I did not expect that.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Convenient mid town location. Clean room. Comfortable bed. Wifi service. Pleasant and helpful staff. Tiny room with small window looking directly into a brick wall 6 feet away! The room temp was 76 degrees and COULD NOT BE REGULATED. The maintenance engineer came to the room and confirmed the high temp but said there was no way to reduce the high dry heat.
Cosy and comfortable The ventilation in the toilet is noisy.
The complimentary continental breakfast and happy hour and the location is why I will return. The hotel is a 1/2 block from Times Square and a block away from many Broadway theaters. Rooms were nice and my very picky mother even approved! Friendly staff. Not much of a family hotel. Rooms only have one queen size bed each. No double beds are available, and there is not enough room for a cot. A bit of mildew was visible in shower. Not enough to turn me away, but a little power cleaning may be helpful.
The location and the clear view from our room of the ball in time square. The hotel also has a small room were complimentary wine and finger foods are offered. I believe there is an additional charge however for us it was complementary. There was no consistency in the overall friendliness of the staff. The hotel is rated at 4 1/2 stars and I did not have a remote control in my room, when I ask for one they simply told me they were out. They offered a 1PM check out as compensation.
Fantastic location, extremely helpful staff. Best hotel I have ever tried when in New York. Absolutely would come back. Nothing.
Location I was there at 10:/30, I check in with credit at that time since I would not be back until after 6:00. I was asked what type of bed preference so I requested 2 beds. When I returned they gave me one size for two adults. My adult son and I.
Great hotel. Amazing location. Staff was very friendly and rooms were clean and comfortable.
This guest did not leave comments about this hotel.
The Premier is without question the BEST hotel stay we've had in NY. Beautifully designed and maintained. Rooms are spacious. The absolutely RIDICULOUS 1 hour and 45 minute wait for our car.
4.5 stars misleading. We were told to walk through several under construction doors down the street to a small, unimpressive lobby with Rude staff who made us wait several minutes while they talked badly about other guests.
Price and location
Hotel although not right in time square where I have stayed before it was only steps away and very close and within walking distance (of course I like to walk)to everything I was going to the city for on this trip I would have liked a higher floor but room was nice and I didn't like that every time you got in the elevator you had to use your key card before you could press the floor button they should have set it up to use the key card to get on elevator
People, hh, breakfast No
Location location location It was in no way a 4.5 star hotel. I feel i was cheated by calling this as a 4.5 star, in no ways this could have been more than a 2 star in my view. Its definitely not worth the price paid for it and the staffs are very rude at the reception.