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Portola Hotel & Spa at Monterey Bay

Two Portola Plaza, Monterey, CA 93940, United States
+1 831 649 4511

฿ 5,315+

Overall guest ratings

8.0/10 Good
Based on 2,925 reviews

Review highlights

  • 9.0
  • 8.6
  • 6.0
  • 5.6

Good to know

  • Spacious rooms
  • Wonderful sightseeing

Nearby

    show all

    About

    Location.

    The Portola Hotel & Spa at Monterey Bay is located in historic downtown Monterey, Calif. The resort is one half-mile from Cannery Row. Famed 17-Mile Drive and Pebble Beach Golf Course are three miles from the resort.

    Hotel Features.

    The resort includes Jacks Restaurant, which serves American cuisine and features outdoor, fireside dining. Peter Bs Craft Brewery includes 15 high-definition televisions. An outdoor pool, spa tub, steam room, sauna and fitness center are offered. The on-site spa has a selection of services, including massages. The resort also provides wireless Internet access in public areas, a business center, and conference rooms. Self parking and valet parking are available on site (fees apply). Dogs are welcome for a fee; service animals are exempt.

    Guestrooms.

    This seven-story resort offers 379 guestrooms and suites. Guestrooms feature city views and are furnished in residential style with shuttered windows and contemporary, boutique furnishings. Guestrooms feature high-speed wired and wireless Internet access. Bathrobes are provided. Rooms include coffeemakers. Rollaway beds are available for a fee.

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    Amenities

    • Wi-Fi
    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Pool table
    • Storage available
    • Terrace/Patio
    • Coffee shop
    • Internet (surcharge)
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    Based on 2,925 reviews
    • 9.0 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      9.8 "98% appreciated the closeness to the beach."
      7.6 "Easily accessible by car, said 76%."
      10.0 "Business sites within easy reach, said 100%."
    • 8.6 "Food is delicious."
      9.6 "Yummy desserts, said 96%."
      7.3 "73% loved the menu selection."
      10.0 "100% enjoyed the fish/seafood dishes."
    • 8.5 "Great service."
      8.0 "80% thought the service was very professional."
      9.4 "94% were impressed by the valet service."
      7.5 "75% were happy with the room service."
      8.2 "82% were happy with the shuttle service."
      9.0 "90% said the booking process went smoothly."
    • 6.5 "Rooms are ok."
      6.7 "For only 67%, the bathroom was ok."
      6.4 "64% said the view was so-so."
      5.4 "Only 54% said the rooms were modern."
      6.3 "Only 63% thought the shower was ok."
    • 6.0 "Breakfast is mediocre."
    • 6.0 "Vibe was decent."
      5.3 "53% considered the lobby entrance to be so-so."
    • 5.6 "Average amenities."
      5.6 "56% thought the building was acceptable."
      5.3 "53% considered the lobby entrance to be so-so."
      5.4 "54% found the grounds not bad."
    • 5.1 "Average comfort."
    • 3.8 "Value below average."
      3.0 "70% thought it was overpriced."
      1.9 "81% said the breakfast was too expensive."
    • 2.7 "Disappointing internet connection."
      3.0 "70% thought it was overpriced."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 1,462 reviews
    • 8.6 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.5 "95% liked the proximity to shopping."
      7.2 "Easily accessible by car, said 72%."
      9.6 "96% appreciated the closeness to the beach."
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.1 "81% thought the service was very professional."
      7.7 "77% were happy with the room service."
    • 6.5 "Rooms are ok."
      6.5 "For only 65%, the bathroom was ok."
      6.2 "62% said the view was so-so."
      5.4 "Only 54% said the rooms were modern."
      6.3 "Only 63% thought the shower was ok."
    • 6.1 "Vibe was decent."
      5.2 "52% considered the lobby entrance to be so-so."
    • 6.0 "Breakfast is mediocre."
    • 5.6 "Average comfort."
    • 5.3 "Average amenities."
      5.3 "53% thought the building was acceptable."
      5.2 "52% considered the lobby entrance to be so-so."
      5.2 "52% found the grounds not bad."
    • 3.9 "Value below average."
      3.2 "68% thought it was overpriced."
      2.4 "76% said the breakfast was too expensive."
    • 2.8 "Disappointing internet connection."
      3.2 "68% thought it was overpriced."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    Based on 1,257 reviews
    • 8.8 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.8 "Easily accessible by car, said 78%."
      9.8 "98% appreciated the closeness to the beach."
      10.0 "City centre within easy reach, said 100%."
    • 8.4 "Great service."
      7.9 "79% thought the service was very professional."
    • 6.0 "Average amenities."
      5.8 "58% thought the building was acceptable."
      5.7 "57% considered the lobby entrance to be so-so."
      6.1 "61% found the grounds not bad."
    • 5.9 "Vibe was decent."
      5.7 "57% considered the lobby entrance to be so-so."
      6.5 "65% thought the atmosphere was somewhat friendly."
    • 5.7 "Rooms are ok."
      5.7 "57% said the view was so-so."
      6.5 "Only 65% thought the shower was ok."
      5.5 "Only 55% said the rooms were modern."
    • 5.5 "Breakfast is mediocre."
    • 5.0 "Average comfort."
      3.1 "69% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
    • 3.2 "Terrible value."
      2.9 "71% thought it was overpriced."
      1.5 "85% said the breakfast was too expensive."
    • 2.6 "Disappointing internet connection."
      2.9 "71% thought it was overpriced."
      2.2 "78% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.5 Good
    Based on 87 reviews
    • 8.6 "Location is great."
    • 8.5 "Great service."
    • 6.1 "Rooms are ok."
      6.5 "For only 65%, the bathroom was ok."
      5.1 "Only 51% said the rooms were modern."
    • 5.4 "Average comfort."
    • 5.3 "Vibe was decent."
    • 5.0 "Average amenities."
      5.0 "50% thought the building was acceptable."
    • 3.4 "Value below average."
      2.6 "74% thought it was overpriced."
    • 2.3 "Disappointing internet connection."
      2.6 "74% thought it was overpriced."
    View all review categories

    Overall rating

    7.9 Good
    Based on 117 reviews
    • 9.0 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.8 "Good cleanliness."
      8.3 "83% said rooms were clean."
    • 6.8 "Rooms are ok."
      6.9 "For only 69%, the bathroom was ok."
    • 6.2 "Breakfast is mediocre."
    • 5.7 "Average amenities."
      5.6 "56% thought the building was acceptable."
    • 5.7 "Vibe was decent."
    • 5.5 "Average comfort."
    • 3.6 "Value below average."
    • 2.3 "Disappointing internet connection."
    View all review categories
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Spacious rooms"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    warm cookies
    hotel was excellent
    stay at this hotel
    great location
    nice room
    complimentary wifi
    ceiling fan
    location was great
    cannery row
    self park
    open a night
    ocean breeze
    walk to the aquarium
    short walk to the beach
    loud all hours
    proximity to downtown
    hotel is under construction
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