Overview

Gran Meliá Fénix
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Calle de Hermosilla 2, 28001 Madrid, Madrid, Spain
+34 914 316 700

฿ 6,906+

Overall guest ratings

9.0/10 Excellent
Based on 1,199 reviews

Review highlights

  • 9.6
  • 9.4
  • 8.3
  • 5.5

Good to know

  • Clean rooms
  • Friendly service
  • Great shopping

Nearby

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    About

    Exceptionally located in the famous Plaza de Colón, the Gran Meliá Fénix is a point of reference for the city hotels and travel, a member of the exclusive group of The Leading Hotels of the World and with the celebrated DRY Cosmopolitan Bar by Javier de las Muelas, the pre-eminent expression of luxury and service all combined with irresistible Spanish charisma. Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by famous streets such as Serrano, Velázquez, Goya and the Paseo de la Castellana, allows our guests to walk to the city¿s most emblematic landmarks, just 10 minutes from the famous Gran Vía and the major museums such as the Prado, the Reina Sofía and the Thyssen. After its opening in 1953, it has been the hotel of choice for visits to Madrid by such prestigious guests as David Beckham, Bill Clinton, Gary Grant and the Beatles. Since 1953 it has been the epitome of guest service and currently provides the most contemporary expression of superior quality, the "Red Glove Service", with new, recently inaugurated features and spaces such as the new Red Level Lounge for the most discerning guests. The new DRY Cosmopolitan Bar by Javier de las Muelas, the ¿Vatican¿ of cocktail creation in Madrid, adds the ultimate sophistication and essence to the hotel lobby area, becoming one of the most important bars in the world and the place to be at the Gran Meliá Fénix. Its famous suites with their terraces and hydromassages right in the heart of Madrid and the new Red Level Club with bathroom amenities by Clarins, Nespresso machines and free WiFi have made the Gran Meliá Fénix a point of reference for the whole city.

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    Melia

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    9.0 Excellent
    Based on 1,199 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      8.6 "Easily accessible by car, said 86%."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      9.0 "Housekeeping was great, according to 90%."
    • 8.3 "Very nice wellness & sports facilities."
    • 8.1 "Bar is amazing."
    • 7.8 "Internet works."
      7.1 "71% said the wifi quality was great."
    • 5.5 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
    • 4.2 "Value below average."
      2.1 "79% said the breakfast was too expensive."
    • 4.2 "Not very comfortable."
      2.6 "74% said rooms were small."
      1.2 "88% criticized the small bathroom."
      0.7 "Air conditioning was criticized by 93%."
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    Overall rating

    9.0 Excellent
    Based on 791 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% liked the proximity to sightseeing."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      9.1 "91% said the reception staff was great."
    • 8.6 "Amenities are good."
      8.8 "88% thought the building was wonderful."
      9.0 "90% enjoyed the lobby entrance."
      9.5 "95% thought the architecture was beautiful."
    • 7.6 "Good breakfast."
    • 4.7 "Rooms are not good."
      2.4 "76% said rooms were small."
      2.1 "79% complained about the bathroom."
      1.0 "90% criticized the small bathroom."
      4.1 "59% were unhappy with the view."
      3.1 "For 69%, the rooms looked old."
    • 4.5 "Value below average."
      2.2 "78% said the breakfast was too expensive."
    • 3.7 "Not very comfortable."
      2.4 "76% said rooms were small."
      1.0 "90% criticized the small bathroom."
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    Overall rating

    8.8 Excellent
    Based on 263 reviews
    • 9.5 "Terrific location."
      9.6 "96% liked the proximity to shopping."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
    • 8.4 "Food is delicious."
    • 7.1 "Good breakfast."
    • 5.1 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
    • 4.0 "Not very comfortable."
      2.7 "73% said rooms were small."
      1.5 "85% criticized the small bathroom."
    • 3.9 "Value below average."
    View all review categories

    Overall rating

    9.1 Excellent
    Based on 23 reviews
    • 9.5 "Terrific location."
    • 9.4 "World class service."
    • 5.9 "Rooms are ok."

    Overall rating

    9.0 Excellent
    Based on 119 reviews
    • 9.7 "Terrific location."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      8.6 "86% said the reception staff was great."
    • 7.6 "Good breakfast."
    • 5.6 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
    • 4.1 "Not very comfortable."
      2.4 "76% said rooms were small."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Clean rooms"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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