Would you like to save as your currency permanently or for this visit only?
Location, and the feeling of being home away from home as we have been staying at Thistle Marble Arch once a year for the past four years.
It was near Oxford street Very old furniture small size bathrooms no complimentary accessories
Please write at least 15 words Most of all I liked the location and the size of the room I did not like the entrance,a lot of walking to the room and too crowded
Convenient to the West End and very helpful staff. Very close to easy transport links.
Much more impressive than we expected at the price for such a good location in London.
Very central location. Close to tube station and Oxford street. Less than 10 pounds for cab to Paddington station. Room recently renovated. Nespresso in the room. Lots of storage (drawers, closet space). Very professional staff. Free printing so we could checkin for our departure flight. Comfortable bed and pillows. Renovations still ongoing. Construction was happening in the room next to us during the day on a weekday. No construction on weekends and it started at a reasonable hour on weekdays. Few amenities in hotel, but we weren't looking to use them. My wife didn't sleep as well as she needs a contour pillow and one wasn't available.
The queue when checking in was the biggest ever experienced at a hotel! Also the price charged for phonecalls is very expensive!
Location. Friendliness of staff. Concierage service. Ceiling low. Breakfast a bit expensive.
Location Waited a long long time to get an elevator, we tried to use the stairs but it was alarmed at level 1. Why?
Excellent location - close to Oxford Street and Marble Arch. Rooms and ensuite are a generous size. Very comfortable lounge and dining areas.
The operating fireplace gives a warm aspect to the lobby. The fact that they charged us £3 each for three calls to an 0800 number, total £9.00. This conflicts totally with the free WIFI offer and while £1 might be acceptable for a connection £3 is exorbitant. It's only a small thing but it is very annoying.
I liked it very much and the brekfast was very good no I dont think so
Location was perfect Inconsistency and knowledge of staff were problems.I Have a serious complaint about the hotel.I Never received a receipt. As such I never was able to receive a deailed bill.it is all very well for booking.com to contact the hotel..HOW ??? what address???
location to oxford street and central london rooms way too small
Very central, have all the facilities. Seemed very quiet, no atmosphere in the hotel.
Location for shopping in Oxford St. Overpriced mini bar
Location for theatre,shops and what we required was spot on. The bar and lounge area were very acceptable with the breakfast at that staff excellent Service for light refreshments, post theatre/late evening . Hassle when booking in for breakfasst
Ease and efficiency
The location is superb and reception staff was friendly and helpful.
Althoug the room size was a bit small, it has modern accommodation, functional, clean and the hotel is very well located, close to the Marble Arch. The bathroom is high standard with TV set, large bath tube and other minor things. The room location in the basement for long stay is a bit depressing. I was not expecting this when booked a "superior double room." Moreover, as a Brazilian visitor, I suggest that the available Brazilian TV channel should be changed for a better standard because the one available was a network of an evangelical church of low ratings and deplorable programming. It could be replaced for a GloboNews, BandNews or, at worst, a Globo TV broadcast.
Situated in the middle of London, yet absolutely quiet. Excellent service and facilities. Just a small detail: We didn't get the TV in our bathroom to work.
I was due to meet my mother at the hotel, she arrived 30 minutes before me and was made to pay the full amount for the stay, even though she repeatedly informed them I was paying and they had my card details. After locating my room i was in a state of shock as to its cramped size and airless atmosphere (5* with 5* prices!). i then went back down to reception to find out the location of the pool and gym also to request a hotel information booklet and directory and a room service menu, (This never materialised durinng our stay. I was informed that the pool/spa/gym was not open yet as the hotel was still being built. Also the main restaurant was not open yet but we could eat in the bar if we wanted.
Excellent, friendly ervice Nothing major
The proximity to Oxford Street and the West End The room and bed where surprisingly small for 2 grown ups with luggage. We didnt really have any space for our luggage or what we shopped. Needed to place shoes in bathroom.
The room was very clean, well equipped and comfortable. The front of house staff seemed disorganised, we checked in at 10am and left bags, got a call at 12.30pm asking when we would be arriving and had to explain had checked in and paid!!! Were advised that bags would then be in room when we returned, however, when we did get back only one of two bags was there. After calling reception eventually went down to find bag was still in the lobby not even locked away. Bar was not open due to staff being late and would have expected this to have been open all day for a 5 star hotel. Alll in all the front of house staff, with the exception of the doorman who was excellent, were definately not up to the standard of a 5 star property
Interior design, modern, location My double room was a bit tight
Club room ,Location and the staff was wonderfull,, Nothing really ..
Well kept and nice environment Hopeless service of refreshments in lounge, no service of wifi and utter neglect when this was brought to the attention of staff
Proximity to key places i needed to get to. i could walk everywhere. The only minor issue was that the room door like most hotel rooms face onto a long corridor. The room doors were pretty fierce and noisy when they shut so people coming and going often early in the morning or late at night was a distraction. Also on the Monday the floor we were on was having building works done so that was reeally noisy.
The room was spacious and quiet. The location is excellent. Some of the furniture was a little poor and the TV was old with below average reception.
Loved the hotel. Great location. On previous visits we found the hotel uncomfortably warm but this time it was very welcome!
Excellent location, great room.
An excellent central location. Most staff very helpful, especially concierge. One room wasn't ready well after 2pm. They did find another room for us though.
room size was good..............the staff were helpful and the serivce in general is near outstanding the hotel does not allow any late check out without charges................this somehow disturbed my stay and i had to pay extra because of my late check out due to flight timing.
Good central location to buses, dining, tourist attractions.
Very Confortable No plug for the basin in the bathroom. One was provided for the second night but did not fit the sink. Like many hotels, it is the lack of attention to small details such as this that can spoil the whole impression of the hotel chain.
very elegant decoration,helpfull staff,very central location no
I have been to couple of hotels in London and this turned out to be the best out of them, but I have been to hotels at other parts of the world where for the same money I have got much much more luxuries than what they have in this hotel. This seems to be very common in the hotels in London that the staff are not welcoming or behave quite strange and this hotel was no different than the other ones.
Quality of service and location
Friendly staff. Warm face towels on arrival at receiption was a nice touch. Modern, clean, everything in working order. Expensive breakfast
We loved the fact that the staff wanted to please and were interested in our stay, it made it an even more memorable experience.
Clean, modern design and very nicely furnished room Front desk understaffed so can be hard to get anyone to solve a problem (eg our heating was too high and phone just rang and rang at 2am when I called for help). Didn't get much sleep that night.
Firstly, the room we initially had, 553, was very small and cold. The first night the heater rattled constantly and wasn't functioning. The following morning, we contacted the Guest Relations manager, Barbara. She first sent up a maintenance man, who checked it and said 'That's as good as it gets. He was not understanding of the situation, but Barbara knew the heater was faulty and changed us to room 342. This room was much brighter. However, it was tiny, and we couldn't have breakfast in the room , as there was only one table, with no room for a 2nd tray. The very attentive waiter told me the hotel has no room service trolleys. Shameful. When we paid our bill, the receptionist took £150 off the total bill.. A very poor experience all round
The pool, jacuzzi and sauna area was spot on. The bar was very modern with a relaxed atmosphere serving all the usual drinks and good range of cocktails. Breakfast was top, but did cost almost £20. Perfect location for a weekend in London with most places we visited being within 20 minutes whether by tube, foot or rikshaw. The rooms, depite being very modern and well presented, are a bit on the small side. Also, a cup of tea cost £9!!!
It was very comfortable, good bed, very good breakfast buffet and friendly staff. I would have preferred a bath tub instead of a shower :)
The room was comfortable,the hotel facilities were good,in all we liked everything about the place No complaints
Beautifully decorated room, amazing fitness facility, lovely staff None
Friendly personnel at reception quite efficient. Very noisy rooms. I had to request to change room due to refurbisment works but still the noise was unacceptably high.personnel at cafe lounge were not proffesionally trained/unacceptable behaviour
Efficient front desk, well equipped room No facilities for breakfast in hotel apart from room service
We stay at the Marriott Hotel Grosvenor Square frequently, both for leisure and business. We find it's location is unbeatable. The staff are friendly and efficient.
I liked the staff qualifications, readiness to help. The restaurant is great
I liked the beautiful room and comfortable beds - pillows to die for! The breakfast in the morning at Maze Grill was the absolutely lovely. The staff were all very friendly and polite.
kind stuff, valued price, love everything in Marriot not yet
exelant location,hotel staff are friendly and the room is very clean
relaxed atmosphere, friendly staff. Great central position.
Near oxford street No health club
the hotel was centrally located. Comfortable and small enough to feel cosy. Rooms were quiet with fairly good facilities. Staff were pleasant bur not friendly. Room decor was tired, curtains hanging badly,bathroom fittings, wallpaper and bedspreads dated. Bar prices were extortionate. I paid £9.95 for 24 hours wifi connection but the signal was so weak all over the hotel,I couldn't use it. When I complained, the reception staff asked me what I wanted them to do about it, rather than just automatically refunding me as a gesture of goodwill.
The reception area was very nice and the fascade of the hotel was lovely. My room was very small single near the lift - was clean but did not have an opportunity to avail of any other services. I had to ring looking for directions late in evening and person involved could not really help me even though I was on a street very close to the hotel
Excellent room and very nice breakfast Very expensive drinks
it was perfect in disign. just when you walk in room was some noise.
Excellent room and location None
The open fire when we arrived in the lobby, the relaxed atmosphere, the decor which was traditional, but comfortable.
Staff were nice and entrance hall pretty No tea or coffee making facilities in a rather run down room
Traditionally polite and helpful staff working in traditional surroundings. Excellent breakfast. (No other meals taken) Bathroom rather cramped. Bath too narrow at base making showering difficult.
Staff, especially the porters, who always treat guests personally and politely. Also the location is perfect, and the facilities charming. My room was over the entrance and thius was a bit noisy at times. There was also noise from an adjacent room. I realise this does happen. It is not a complaint.
Its location. Not enough pillows.
breakfast was good and the bar staff too this is not a complaint bcause I can live wiithout it,but,the television is a monster and doesn't work. what we need is something to watch.
The hotel look and location are great - like a family run hotel but right in the centre of London. The room was way too hot and a little dark.
Decor & atmosphere. Comfort. Breakfast. Temperature control (lack of)
Excellent service and Staff polite and helpful at all times.Rooms very comfortable. Infact nothing could be faulted in this hotel
Personal quaintness in the heart of London which is much preferred above chain hotels. Well kept and cleaned rooms, very tastfully decorated. Room services menus were not in the room, whilst there was extensive wine lists which did not interest - had to phone to establish what was available to the annoyance of the staff on the other end of the phone. Overall stay was excellent though, would definitely stay again.
Staff, good clean bathroom,.hotel has good location for W End shops etc and not too difficult to park on the street in the area. Uncomfortably hot room, no tea / coffee making facilities in room, decor a bit dated but comfortable, room quite small but thats the norm. I guess we got one of the less desirable rooms having paid a last minute rate...
Proximity to Oxford Street. Staff support is excellent. None
location room service was not good, room was still dirty they just change the bed covers
Location, convenience, privacy. Staff were helpful and very polite. Clean and well equipped. No
Location was very good. The roomwas small but adequate The bathroom was very tight and no extractor fan so very steemed up after a shower.Parking in this area is very expensive and would have appreciated being told beforehand when I phoned the hotel for advice.
Nice location, close to oxford street and baker street
Location and practical layout of the studio suite, wireless internet was free and good quality. The Manager was very courteous and very prompt and gave a lot of attention to making you comfortable in the apartment. Detailed instructions for contacting the manager should be sent to the customer at the tome of booking as well as posted at the entrance, as these apartments are in a secured facility.
location , security old furneture,
Nice location, good beds, enough room. needs some (more) redecoration
the room and service were pleaseing
The room was just what was needed, not overly luxurious but not plain either. Friendly and helpful staff, good location, Tesco Express next door. A bit of a walk to the tube, busses closer. None
We were left alone by the staff, but all queries were answered immediatly. They stored our luggage before Check-in so that we could explore. Tesco's is right next door and Oxford street, Madame Tusaude's and many pubs/resteraunts are all within a 5-10min walk. We were charged twice for our accomodation. I paid in full when we arrived but was chared also on checkout. Pretty sure its just a computer glitch but it can be costly for people with exchange rates to consider. I have only just discovered this error and have emailed the hotel - I'm hoping the situation can be rectified asap...
Use of tv and DVD - too complicated
The location was what drew us to this hotel, it is within walking distance of shopping, restaurants, theatres and sightseeing. We encountered some problems with a miscommunication over the booking when checking in, the staff who helped sort this out (to our satisfaction) did so in a very cheerful, friendly and professional manner.
Excellent location, nice staff on reception Rooms were shabby and need to be renovated
good location, good breakfast not very accommodating in terms of early check-in (we arrived only an hour before designated time). Decor was a little dated. We would have liked to leave our luggage for a couple of hours to do some shopping but we finally had to give up waiting for the concierge.
I do not like it al all. The worst hotel I 've even been.
Location there is no refrigerator in the room
Polite staff, good breakfast Overpriced
Excellent location for West End Shopping Downside was that booking did not include breakfast in the price but was available to purchase separately, however, felt breakfast was quite expensive compared with local cafes/etc
It was conveniently located for shopping and other things that would be wanted in the centre of London. The rooms appeared tired looking and too small.
people staff the design of the room, poor, sad and not in good condition.
The central location is ideal for a short city break in London. The hotel is really more of a tourist place than one suitable for business use. It is very overpriced for the quality of the facilities.
its veru close to oxford street 5 mintues away walking..the stuff are very helpfull and friendly ...i like small hotels
Location There's nothing to complain about but it actually would be very nice to have a coffee/tea facility in the room
Location of the hotel was of great importance and the cleanliness as well. Concierge had good knowledge and were very helpful. Internet was over priced when you need to be connected in the room and on the contrary you can find it free of charge in the Lobby.Breakfast was over priced for what was offered in the so called buffet and same for the english brekfast plate. Improvement to extend more choice is to be considered.
Staff were very polite and helpful,made to feel very welcome as soon as we arrived,Room was kept very clean just thought the Drinks was a bit expensive
The lobby, bar and restaurant staff were very attentive and personable room small
Good clean rooms, well furnished. Staff very helpful, especially the Porters who kept running into the rain to hail taxis! Small point, whilst there was a mini bar, there were no tea/coffee making facilities in the room. This would have been nice, but did not spoil our stay.
I love the location the design and decor and the staff are very willing and very friendly. The rooms have every comfort and are spotlessly clean nothing
The hotel staff was wonderful. Everyone was friendly and helpful- from the concierge to the housekeeping staff. The proximity of the hotel to Oxford Street made it very convenient tor us to go around. One of the rooms was a bit cramped (we booked 3 rooms) and one didn't have a ref. However, the proximity of the hotel to Oxford Street made up for all these inconveniences.
Modern, Contemporary surroundings. Pleasant atmosphere, staff were helpful and friendly but not too intrusive Just did not have enough time to enjoy the hotel and its facilities. Will book again for a longer stay
Thank you for the super friendly staff. You really made my stay enjoyable. The location is fantastic as the Bond Street tube station and Oxford street are a stone cast away from the hotel. Great place!
i liked the fact that it was well located in the shopping district and a minutes walk from the tube station. i feel they should have informed us that the hotel was going to be under renovation as the exterior was a mess and the noise of drilling and hammering was very troublesome.
Convenient Location. Good friendly staffs
It was a nice quite room. The hotel was perfect for Oxford Street and very close to the tube station. Even though we were told there may be noise due to refurbishment, we heard nothing.
Refurbished but I didn't like the stairs to negotiate. Problem with the wireless area as well.
the room was clean and tidy and it was quite. there was never anyone at the bar when needed,
It is in a good location in Mayfair, near the Speaker's Corner in Hyde Park. Decent continental breakfast was included. The hotel has a good staff, and is in good repair.
It is a familial hotel , with a good service and very kind stuff, it is in a perfect location, two minutes walk from oxford street. The rooms are too small and the area is noisy.
location too small room for 3 persons
convenience and friendly helpful staff noisy air conditioning which was not even effective - may have just been our room which was in basement
Reception had my booking docs ready when i arrived
Expensive car park
Hotel and staff were great The problem was with Active Hotels as the Hyatt had received no notice of our booking and so we were lucky to be able to get in. The Hyatt staff were great. If we use Active again we will personally check whether our booking has been made.
lifts a problem
near to every where ... and thing when they cleaning took glasses and not bring them back
prestige,superb service and location liked it all
Excellent food, excellent concierge, excellent beds and pillows, excellently placed for west end. Receptionists were 'indifferent', very young waiting on staff who lacked the ability to make you feel welcome and special which is important when you are spending a lot of money and want to come away thinking you can't wait to get back. The 12.5% service charge on everything!
Big rooms, polite staff, excellent location, willing to offer additional services (i.e. storage of lugages) without extra charge. There was nothing I didn't like.
Excellent reception and concierge ,nice ope Lobby ,attractive Bar and Great bed Wifi internet the slowest I have ever encountered at hotel of this class
Location, hotel staff and facilities. Room could be a little bit bigger (given the price).
the radisson is very central for shopping but very expensive. it cost me 970 euro for three nights with no breakfast. our room was quite small for two people for the price
the rooms were clean, well sound proofed and quiet. Staff responded quickly to any request and were cheerful. this is really cheeky - but as it was our 20th wedding anniversary and the hotel knew this a free drink or upgrade of room as a present would have been wonderful!!!!
Large room, coffee and tea provided in room. Great location. Secure. Nothing bad
The staff were exceptional Lift was rubbish. Room was tiny and had no power source near the bed for alarm/mobile charging.
Location, location, location!!! A very friendly staff, good breakfast, nice room. I totally recommend it!
Location Food not warm, afternoon tea not value for money
What a beautiful hotel hidden behind the bustle of Oxford Street! The rooms were beautiful, staff were lovely and breakfast was gorgeous in the morning. A lovely location for our weekend away. We would definitely consider staying here again!
close to shopping n oxford st none
Good location for shopping
the closeness to the shops
Good central location and friendly, helpful staff. Clean and well-maintained. Breakfast mediocre and expensive. Rooms too small for the price. Usual London problem - poor value for money.