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The hotel is very clean and the staff are friendly and efficient. It is located in an excellent position, especially if you are visiting London to see the sights. No.
The basement room and the reception the broken shower that was only partly repaired
the vacum cleanin of the carpet was very bad
It was pretty close to most tourist attractions. Staff at times can be uncoperative.
The communication of the hotel staff was excellent, they were all very proffessional. My compliments to all of them.
Great location for museums and shopping. Comfortable but small room.
hotel was quaint...nicely decorated, good location, staff helpful and friendly, location (when staying in room on the front of the hotel) was very noisy, room was very hot....temperature not adjustable..
Staff friendliness Location Rooms too small
Decor and ambience - a very Victorian feel. There was nothing we deidn't like.
Very hospitable staff. Room very cosy. Breakfast room very clean and breakfast very good value. None
Very good hotel, just 5 minutes from South Kensington station, next to very popular museums. Good value for money. A room was clean and comfortable, breakfast included. Can't say anything bad about this hotel. Would reccomend it to my friends, family and everybody who is looking for a great location in London, but not ready to pay a lot :-)
The location is perfect being steps from the South Kensington tube station and close to museums, shops, food, etc but not right next to the major tourist stops so you don't feel you are surrounded only by tourists. Plus, free drinks in the mini fridge The rooms were on the small side but what would be expected in London.
I like location and the interior design very much. And the staff is great. Bit limited on spaces (room and public place)
Location and layout. Hotel is located right beside tube station and within a lot of great amenities and attractions.
Everything...gorgeous facility, interesting decorations, lovely staff, fabulous location...just shy of perfection!Q Rooms are not huge, but still loved loved loved the hotel
Everything was state of the art. Staff were very helpful. Location is great with the underground close by and a bus stop out front. Prime location in an outstanding area of London
The Hotel staff are extremely friendly, welcoming and very very helpful. They always remember me from my previous stay. The disabled facilties are not upto dda standards. The ramp to the reception is unsafe, too steep and not legal!! You must get the electric wheelchair lift repaired and make sure that it can operated by the wheelchair user from the pavement. either that place a bell outside so that the attention of the reception staff can be alerted. I would recommend this hotel to able bodied persons, but not to wheelchair users.
Well designed room; very complete; lots of nice touches. Heated towel rack; jacuzzie tub; upscale furnishings; even has a couple of 110/115 outlets. Location cannot be beat; just down from Harrods and up from South Kensington Underground station two stops away from Victoria Station and 4 stops away from Westminster Station. The BigBus "hop on hop off" number 36 is just out front and the narrated tour the bus provides last right at 3.5 hours with city traffic and goes to every single place of interest. Tour bus pricing varies based on package deal but around $30 per person. The staff of the hotel always exceeds expectation; Neal, the head concierge; is full of insights for the area; found us a large private van to Heathrow for $65. We had 4 big bags from a twoo week Cruise, so the large Mercedes was excellent. The hotel and its ammenities are moderately pricied if not leaning a little toward expensive, as in breakfast; but in tota,l worth the money especially if on vacation. A superior experience; will stay here again when visiting London for sure.
its central position to Kingsbridge and shopping Water in bath and shower not hot enough at any time
Very friendly, helpful staff, comfortable room, well positioned for C London.
The location of the hotel - central, being within walking distance of Knightsbridge tube station, yet quiet enough to get an undisturbed nights sleep! Vey clean hotel, providing a very good breakfast.
This was a very charming hotel. The location was wonderful - only a few blocks from an Underground station and Hyde Park. The staff was great - very helpful and friendly. The concierge helped with getting tickets to museums and other attractions as well as trains, which saved a great deal of time not waiting in long lines. We took advantage of the breakfast service. The food was good with lots of options. The waitstaff was very attentive. We did not have to wait long for assistance. The maid staff was fine as well and also very friendly. On several occasions, we had to call the front desk to request additional towels and they arrived within minutes. The Rembrandt is an older hotel with some of the issues associated with that. For example, the "switch" that controlled power to the room would "break" if the bathroom door was closed to hard in our room or a neighboring room. This could be easily fixed by tapping on the control panel. The room had a small table and desk, so there was no room for a wardrobe. It was a little difficult living out of a suitcase for two weeks. It would have been smarter to remove the desk and substitute some drawers for clothing.
Pool Paper thin walls, constant slamming of doors in the hallway!
The Rembrandt is in a great location not far from the many sights of London. We had a wonderful room with a balcony and a spa bath! It was excelent.
Our room was on the small side.
The very good location of the hotel and helpful staff, also good heating. The toilet in the bathroom didn't work too well and no extractor for the steam in bathroom.
Service was outstanding. They provided extra towels and outlet adapter when asked. Rooms are spacious and clean. Great place to use for our home base for our anniversary getaway to London. Centrally located downtown. Close to the tube. Full English breakfast was included in our reservation but I was informed that not every reservation qualified for the "full" breakfast and instead they received a continental breakfast. Limited menu in hotel restaurant.
room was quite spacious and location quite central food was not very good byt fair for England
I first stay at the Pelham in 1993. Based on this stay it is as good or better than ever. A civilized haven in the best corner of London.
Due to airline delays, our exhausted family of three arrived at the Pelham after midnight and was met with a warm welcome and beautifully appointed room (with a comfortable extra bed set up as requested for our son). Our only regret is that we couldn't stay longer. The Pelham could not have been lovelier, and the location is a perfect home base for exploring London.
well I loved the place and the staff specially, they even went with me to show the room and they kept asking of I need anything to insure my comfort. it was great! the rooms are a bit small, and i see it a bit expensive but this is London after all.
Excellent personal service, great food - quite simply a great hotel. You would be very hard pushed to find anything even slightly wrong with this hotel !
the comfort, service and the little gadgets that felt like your in your own house. Too many furniture in the bedroom that made the room small
I liked the decor and the products in the room and how clean and nicely refurbished the hotel is. I thought the rooms are a bit small for the price
Egerton House is the best hotel I have stayed in over a 25 year period of visiting London. The staf couldn't have been more pleasant and helpful and my room (a standard double, I believe) was lovely and comfortable.
The hotel is very confortable, the staff is friendly; the breakfast is exellent; the rooms are beautiful no
I liked the small size (no convention) and the personal attention. The rooms are really small although I recognize that this comment could be made about many London hotels.
Great location -a short walk to Harrods,V&A, and super little patisseries, restaurants and shops. Room had spacious bathroom with the lovely Penhaligon products.
Classy apartment with full kitchen, dishwasher and clothes washer dryer in the room. Great service and very clean. We had a drawing room/ dinning room perfect for inviting friends. A few blocks away from V&A Museum, Royal Albert Hall and South Kensington tube station. Many great restaurants and classy shopping. It comes with a price.
A good, well located hotel with easy access to the surrounding area. Would stay again, if in the area. Felt it was slightly overpriced.
Nice decoration. My first pretty hotel in London. Space, good bed, products in bathroom. Breakfast is nice (you can ask for an omelett) and there is a machine to prepare a hot chocolate without extra fee. Noise in the room. Hotels here don't know the double-glasing system. Too Bad. It's a 3* for me.
Easy access to Royal Albert Hall No drawers or shelves in room for putting clothes
Location, Large and confortable bed and good room Noise isolation not that good but ok
Everything very new, felt very clean and fresh, pleasant room, polite and helpful staff. Easy walking distance to tube station and nearby restaurants Shower slightly small, not a problem for myself and daughter but possibly a bit on the tight side for persons of larger build.
For us it was the perfect location, the comfort of the beds a bonus and the price of the hotel was excellent for Kensington.
Exceptionally clean Staff with English as their first language is always a good start in a customer facing role,however the staff were efficient and courteous.
Great hotel in a great location. Breakfast too expensive.
friendly staff, clean rooms, ambiente, the bar, breakfast was small but enough!
The staff is welcoming and the location is convenient, to visit London and do some shopping.
The room was very comfortable and of a good size There was no food served in the hotel at all - this was very inconvenient for a sole traveller on business.
the sice of the roome and the location. the bed was very poor.
Room was clean and modern. Location excellent.Having a balcony was a huge asset, as the complimentary mineral water. Bar and breakfast excellent. Shower wonderful and worked perfectly, as did hairdryer! The stairs and firedoors made accessing the room difficult. We are returning in September and would love to have Room 20 again. Front of house staff varied. Car booked for airport quoted at 45 pounds cost 75 pounds - inexcusable! papers arrived some days, not others. Service should be much sharper.
Cheap wifi and excellent signal strength Water wasn't very hot for morning shower
They serve an excellent cappuccino. Hotel staff is very kind.
The amazing staff and beautiful room. Everyone was extremely friendly and helpful. Location was also fab. It was all brilliant
Close to the center of London where the shops and good restaurants are. The rooms are fine. Not really
Staff very friendly and helpful, good location and very good value for money.
Friendly staff, complimentary soft drink on arrival
I chose it because it was central and it was lovely to be able to get to shops and galleries/museums so quickly. Also wonderful decor in the public rooms. The desk lamp was not working; it seemed that for the price we paid it would have been usual to expect all the facilities to be in working order. It was mentioned to the desk but as we were only there for one night it was not possible to fix it in time.
We stayed at The Gallery- it was changed because we read a review that the Gainsborough had a problem with noise from nightclub next door Our room was very dusty and the double bed was a small queen size bed which was too small for two of us to share comfortably- it had a very old mattras which was very uncomfortable- otherwise the room was quite attractive
The bathtub was nice and the mattress put us to sleep. Decor was interesting and the tv was large. It is very close to the tube and attractions making it useful to walk to many attractions in South Kensington and Westminister. The room was small (drawers could not be opened without adjusting other furniture). The ambiance was not pleasant, borderline spooky. The staff fumbled with almost everything and were unclear about important details.
Friendly staff. Location. Tiny old room. No heating in the bathroom.
Location and comfort
Nothing about the hotel apart from its location. The hotel is shabby, run down and dirty. My room was totally inadequate and the smallest room I have ever stayed in. It was impossible to open the bathroom door and get in without clambering over the bed! The noise of the neighbouring rooms shower at 5am was like a jet plane coming through the room. I could go on but am trying to forget the Gainsborough experience. I will be consulting trip advisor.
Breakfast facilities were good. Was not re-assure when fire alarm was triggered three times during the night
Perfect location for the museums - very quiet street and good sized room. Staff were helpful and attentive.
The hotel was beautiful, and the room was very elegant and comfortable. The staff were very helpful, although they were busy
I really enjoyed my breakfast. I chose the cooked breakfast and thought that the food was very good and the service was good. The dining room was very elegant with a relaxing atmosphere. Although I did think my bed was very comfortable which is unusual for me in hotels I was disappointed with my room which was a de-luxe twin. The beds took up too much room and it was difficult to get into the hanging area as the door couldn't open properly because of the one bedside cabinet. Also our clothes felt damp and cold in the morning.
Room was not large but very well decorated and had everything we needed eg comfy bed(queen size),tea/coffee making.air con(which we needed), a quiet room per my request and a full roomy bathroom. Very adequate.
rooms were very clean and tidy, hotel has clearly been refurbished recently. the hotel is located at a busy road, so you hear the traffic. This however did not disturb us too much.
Walking distance to Kings Road, Fulham Road, Stamford Bridge, Museums, Royal Albert Hall... Wifi works best in the lobby, I had problems connecting in my room.
Very decent and clean hotel, friendly staff, good location Breakfast is a bit too expensive considering there isn't much choice
The location was excellent, close to the tube station, shopping mall, Harrod's and lots of small restaurants and pubs. Very little space, tiny room, narrow corridors. Reception staff not very attentive but generally polite.
Very clean everywhere. Hotel looked brand new! 3 minutes walk from Gloucester Rd tube station. Situated opposite the Natural History Museum. Small room!
Easy to find location close to the tube and the natural history museum. Their weren't more facilities than I needed and the fixtures and fittings were to a high quality. Few teething type problems. No-one was on reception when I arrived and the motion sensor controlled light in the bathroom was so keen on saving energy I showered in the dark.
convenience, helpful staff reasonable price clean with modern facilities double room too small
In the perfect location for us. Comfortable, clean, modern room. Especially liked sleeping in and going out for breakfast at 10.
Very clean very friendly and helpful good bathroom Bedroom extremly small, doule bed against the wall, ok as a single room.
I was updated from a single to a double room and moved from the basement to the fourth floor without hesitation when I said I preferred to be on a higher level Ony thing I could fault is that the bar/communal area is not fully developed and lacked atmosphere - I'm sure this will come in time.
I thought we would find noisy students when staying at Beit Hall despite all the good comments we read, but we didn't. It is a really clean place, not noisy (at least all the week we stayed there), and very connected to many London places. There is one bus that stops in front of Beit Hall, and other two bus lines that stop just around the corner. Also, there is an underground station like 10 minutes walking, two nearby museums and Harrods. We would stay again in this place. The accommodation includes breakfast which is great, but everyday is the same menu. This doesn´t really matter if you don't get bored easily.