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staff very friendly and helpfull no nothing we had a good stay
Good location for Shepherds Bush Arena and shopping. Staff were friendly and helpful
very good breakfast, nice freindly staff
Location was excellant and room was very nice I booked a twin room but got a double room instead. I did mention this to the receptionist but she said that they had no more twin rooms. I didn't like the fact that, even though I booked and paid, a twin room that I booked for was given to someone else or that the hotel over book certain rooms.
Location. We stayed in a room adapted for a disabled guest - I am a wheelchair user - whilst the size of the bathroom was commendable it had a bath and not a walk in shower. This was not what we expected and not like the last Novotel we stayed in. This hotel is not worthy of its 4* rating, the room was basic and lacked the usual creature comforts one would expect.
We enjoyed our stay and would stay there again. Handy for the tube. Quiet and airy inside.
The peacfulness of the hotel and cleanliness of room. Beds where uncomfortable and the chrages for parking for residents was unfair when you pay to stay in a hotel you should have free resident parking, i've never stayed in a hotel before that charged for parking and a £1 an hour is a ridiculous when your staying gor 24 hours or more.
The comfort and good selection of restaurants.
Breakfast is just ok but staff cannot speak english there so when asking for eggs or butter they point to the toilet? Really poor!! Breakfast was a great deal of overcooked or old food!
The room was clean, tidy and comfortable. The reception staff were not very friendly and the room was not good value for money.
location to the westend, mani from the stone roses stayed there at the same time as us so if its good enough for a rockstar then its good enough for me tv reception was poor
Close to underground Room size was extremely small but efficient, no elevator for luggage
The nachos were good, I guess. Near to tube station. The staff was incredibly rude, when you asked them questions they would be on cell phones & it was obvious you were bothering them. There's no lift, and the rooms are cold and the beds squeak whenever you move. The showers were very small and had little hot water. I would never stay here again.