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Decor is outstanding
It is a nice and clean hotel The carpets in the rooms need to be updated
The suites were beautiful, huge and very clean. Staff was extremely helpful- even upgraded our room and granted us late check out and early check-in when the front desk heard it was my husband's 30th and our 1 year wedding anniversary. The pools were well kept and beautiful! Wifi in the room was very nice to have! We had trouble with it at first, but one call to the front desk had it resolved expediently! No food amenities included in stay.
Room large, comfortable, amenities very limited, towels not overly abundent, they were rough not plush, soft Getting from one area of hotel to another difficult, finding way around was somewhat difficult. There was no hotel book which described Resturant's, where located
The beautiful room and view. All the restaurants and shops. Especially eating at zeffarinos. Hats off to Danelle for excellent service. Our front destroy clerk at check in ,Hats off to Daniella for helping us. What's there not to like.we love it. Grazie
The location and inside the hotel The pool was so disgusting and dirty
memorable experience and great customer service
Super luxurious room. Bed was super comfortable. Easy access to fun casino and family-friendly amenities (e.g. shopping, canal rides). No coffee maker, but that appears to be standard practice in Strip hotels.
The hotel in general is marvelous! The suite is extraordinary. Very venetian. Definitely coming back!
Swimming facilities, night swimming, restaurants, walking. Suite was huge! My pool lounge chair was broken.
The staff were beyond accommodating! I mean all of them!!! The hotel is BEAUTIFUL. Rooms are huge and immaculant! Loved it!!! Slots sucked, but oh well.
Great customer service by all the staff. Very prompt and polite. I'm not a smoker. So they still have a smoking casino, which I think most places still have. One of the few things I didn't like.
The rooms were clean and spacious. The casino was clean and the location was great. The service at the bars was slow.
Room was clean, nice and spacious. The hidden fee at check in that doubled the price from what I was expecting to pay.
The room was very comfortable and had a good view.
It was clean and very convenient right off the strip and in the middle of everything The wait for check in and check out
I like the location in the middle of the strip, and I like the customer service, staff were very helpul and friendly. The room was dirty and smell, and we found bugs on beds, resort fee very expensive. Nothing fantastic about this hotel.
Fast until crowded elevators. Beds. Bell service and valet. Staff Definitely time for an upgrade. Very overpriced restaurants. Smells horrible inside like years and years of old smoke , better air circulation would help. Carpets througout hotel were gross. I checked in around 630 and I had to wait 30 mins for check in and they did not have the room I had paid ahead for and was guaranteed. Also didn't get the smoking room that I requested. Fan in bathroom didn't work remote control didn't work. Only 2 electrical outlets in room. Won't be coming back.
Location and facility Their cancellation policies are a rip off.
The buffet was pretty good with a lot of good options.
All staff from the check in ppl to the maid staff, very friendly and helpful. Price of ordinary food in the "Coffee Shop" $$$$ way too much when it's not anything out of the ordinary, I paid $50 for breakfast for two. We had eggs and hashbrowns
It to long in the lines
Location! Right next to fashion show mall and right across from Venetian. Charge for everything - $40 for early check in, $50 for late check out, no microwave in the room, resort fees of $36/night. Casino is old and worn out. Staff are mostly unhelpful.
beautiful, clean too expensive. no perks.
The people who check your card at the elevator are rude
5 star restaurants, amazing spa, gym with everything you can ask for, great shows, luxurious hotel!!
We have ordered vegetarian food and found meat in our food. Pool area was not bad, but could have been kept better especially water had lot of accumulation . Lot of cigarette smoke , even if you are not in the casino. It was the worst we have seen anywhere in Vegas
The rooms, comfortable beds & uniqueness of everything. The food & staff was A+
almost everything was great The bed was awfull, they should change the mattress (suite 5738), could not get any rest.
* Spacious & luxurious room * Generally easy to get a spot around pool * Nice classy casino * Lots of restaurants in hotel * Hotel was exceptionally clean * Located at the nicer end of strip * Fantastic stay overall, would stay here again * Quiet room (which we requested) * They gave us $100 dining voucher which we greatly appreciated! * Staff around pool were pretty hopeless. We had to wait a long time to get service and even left a few times because we didn't get served at all * Located about a 20 minute walk from middle of strip so had to get a taxi a lot of the time * They charge for wifi which seems pretty ridiculous in this day and age
Best ambience on the strip. Great dinning options and very friendly staff
Room comfort and view. Higher end hotel so crowd is relatively calm and easy going. Room smelt like old cigarettes. Only staff that seemed happy were the in room dinning delivery folks. Check in, valets and doorstaff were slow and unattentive. We are likely to stay at Venetian/Palazzo on our next visit. Better food options/shopping and friendlier staffers.
THE ROOM! THE SPA! The view! Deodorizer smell. (Better than cigarette smoke, I suppose). Food at Sinatra was way overpriced for not being very good.
This hotel has everything and gives the Las Vegas feeling with a very luxurious wrapping. WiFi access is as natural a comodity as water and electricity. To charge 15 dollars per device per day for this is baffeling! Just include general access in the room price and remove device limit.
We have stayed here twice now and have loved both of our stays! Staff is fantastic! Rooms are large, clean, and sexy. The food and drinks are a bit pricey, but no more than most of the higher end hotels. It's a little noisy if you stay in a room overlooking the strip, with the clubs playing music beyond 1am. I would highly recommend against the breakfast buffet. It was included in our room last time, and we wish we had gone somewhere else and paid for breakfast.
noyhing we had to sleep to men in same beds because there wad no two double beds available . we where told by booking .com that we where to have to beds per room
Uncomplicated, easy airport check-in, close to airport, great staff and facilities, remodeled rooms in West Wing, view from room, lots of amenities. Fitness center not included in room price.
Loved the rooms we stayed at the signiture 2 years ago and thought we would try the grand as it was our 40th wedding anerverasry and my birthday but was disapointed as we informed the hotel of this before we came but nothing was said or done we just got messed about as our room keys wouldnt open our room twice and felt like we were criminals when 2 security cards came to open our room and made me open my suitcase to get my passport in view of people walking past the way we were treated on a few occasions i felt like we was not important enough to rate the same service as the vip guest
location, staff.. room was small
cleaning room , good service ,, nice hotel for honeymoon
I cant say anything good about this hotel I am sorry, This is the third time in as many years I have stayed here. Each year it has degenerated incrementally. It took over 3 hours to book in, I was given a very bad room initially, but that was eventually rectified by a Good front desk manager. However the next room was only just "reasonable" so I offered to pay for an upgrade of 40 dollars a night and cut my loses.By this time 3 hours had passed. I then moved into a Celebrity Spa suite and the inside was very bad indeed. There was a cupboard door hanging off and the remnants of the last occupier was evident. I then complained to the manager but I was told there were no other rooms available. So I had paid extra to get a supposedly decent suite, but it is definitely the worst I have ever seen on the Las Vegas Strip. When I booked out, the receptionist asked me if I enjoyed my stay, and I told her about the shortcomings of a supposed 4 star hotel, but she surprisingly answered " well sir we are going to re-decorate all of the rooms next year".This was no use to me, I had just spent two of the worst days in the overpriced Spa room which was annoying to sat the least. I then walked 300 meters to the vdara 5 star hotel and paid exactly the same room rate as the mgm grand, for a further 7 nights, and the vdara upgraded me to a magnificent corner suite on the 40th floor at no extra charge. Please forget the mgm, you can get much better rooms for your money if you look around.I Can not give the mgm a lower rating....but this is my experience from 10-12 August 2011. Please consider the more upmarket and newer vdara hotel. You wont be disappointed.
I like the hotel, with the room, casino, shops, and all the actives N/A
very comfortable beds access to food any time and a good location on the strip with children
Comfy room, plenty to do in hotel It was good to see Vegas once but overall I'm not a fan and won't be heading back in a hurry
The location The first girl at the reception could not find my reservation and was if not rude but not very helpful she made me make another booking.when I got held afterr making a new reservation the girl was gone and a got help from another member of staff and this girl was very helpful.called a managerabout the new and old booking took the old one cancelled the new one for me and sorted everything out very nicely...roomfacilities a bit dated.shower very poor.
Fantastic casino with great shows. Pool was closed. A lot of noise inside room. ie noise from neighbours and hotel staff inn corridors. No minibars in rooms, no fridge to hold icecold cocacola for when you wake up with a hangover.
Room was clean and quiet, a big plus. Smoking in the casino, I have smoke related asthma and this was trigged by the smoke, and made me unwell, didn't realise the casino was smoking!
I booked and paid for the room over 4 months in advance but could not get confirmation of room at hotel until 24 hours before check in. It took 3 calls to confirm room. The Flamingo had no request for room from Kayak. The room was paid for but was not reserved, very disconcerting. Will not book through Kayak again.
The location is the only good thing about this place It's very old and dirty. My room had broken doors, bathroom tile pieces, etc. The toilet wouldn't flush properly. Our shower curtain was filthy and yellow at the bottom. The towels and sheets feel like sandpaper. Just an awful hotel and definitely not worth the money you think you're saving. I'm sure a Motel 6 would be better than this place.
Location The ac didnt work well
"GO" Room decor is definitely cool and retro, very clean and white. Gambling and pool on-site. Room rates good for location, but watch the taxes, fees, and resort fee. blackjack payout 6-5 instead of 3-2 means we gambled elsewhere. Hiding the resort fee in fine print is shady, should be part of the room rate like non-strip hotels.
Location Staff (valet parking & front desk). should make a flyer or magazine with hotels details in every room.
Price and location is very good When i came here the first time i really liked the hotel, the room, the price and people who work there, thats why i decided to come back and bring my mom here for her very first time in Vegas for 55 birthday anniversary, but at this time we got very small and very old room not nice at all, but i was like, "ok i'm not gonna pay attention on this, but then my mom asked me if they have at list a bathrobes, i was like they must have it, because last time i've been there i used it. When we didnt find one, i called the guest service and asked where is the bathrobes? They told me that they don't provide it, i told them How long ago? I've been here a couple month ago and they was in the room, he said - not anymore, a was kinda confused and went downstairs to ask somebody in the registration about it, they told me we provide the bathrobes only in the big rooms, i asked them kindly if the be able to provide me a bathrobe for 1 night? He told me just No, unless we want to buy it (!?) i said can you ask you manager? He was like- ok, i'll ask. He went away for 10 minutes , came back and told me that he asked housekeeping to bring the bathrobes to the room, if its gonna be available, guess what ? We never saw them, i'm so dissapointed and i feel bad for my mom first visit to Vegas.
Let us check in early clean room View in the room was of the roof.
The hotel is right on the strip and easy access to the Las Vegas strip and to the back corridor of shopping and restaurants.
I have stayed at several high end hotels on the strip. None of them are as nice a stay as the Flamingo. For the money there is no place better to stay on the Vegas strip. It's always clean, there is a monorail stop right at the hotel, and it's right in the middle of the strip close to everything. Also, because it's an older hotel the walls are much thicker that all of the new hotels. There are also several dinning options from affordable to finer dinning. The pool is THE BEST ON THE STRIP. I have no complaints about anything.
I like that the staff at the Flamingo was really attentive and trying really hard to fix the issue we were having with the room I had booked. I think her name was Debra or Debbie. Sweet lady made it better waiting to get everything situated. I didn't like that Kayake excidentally book my stay at the Haras and not the flamingo like I origionally book it at. The staff couldn't find my reserved room, it took an hour out of my day. I made the friends I was meeting up with wait for me. I know that they are sister resorts but it was such an incinvienence.
Room was dirty and felt old. Didn't feel nice.
Immediately requested hangers and a replacement lamp (plug was cut off of the end of the cord) Reasonable response to hangers. Had to call 3 consecutive days before the lamp was replaced.
The location There was not even a coffee maker in the room. Everytime you go in or out, you have to go out of the casino.
Comfiest bed i have ever slept in. Spotlessly clean and beautiful rooms. Great selection of restaurants within the hotel. Wonderful swimming pool. Having to wait for an hour to check in and no apology when we were finally seen to
Liked the atmosphere, it was well decorated in the common areas, had many different places to eat at different budgets and tastes. The dolphins were great. We went on the weekend so it was too hard to get anything, all over crowded. Couldn't get a drink at a bar. Service was stretched and fairly poor. The pool was a joke, could not get into it and it was hot weather. This was really a disappointment, pointless staying at a hotel with a pool if you cant use the pool because its too crowded. Everyone doing hand to hand combat to get a lounge and staff no help. Really a case of too many rooms and under catered for in the hotel amenities.
Cental location on the strip. Great view of the strip and exploding volcano from the bedroom window.
That the maids would not interupt you repeatdly to clean the room. They let us sleep in, and came back when we were gone. Always came back to a clean room. I liked the Security asking for keys to enter the elevators, no random people roaming around. No I liked this Hotel, and enjoyed my stay.
front desk staff who helped me find my card that I forgot at the airport; location; choice of restaunts &cafes inside the hotel billing system was not working when we checked-out so can't get any invoice.
The location on the Strip is excellent and rooms were deluxe and clean.
If you'd like to live on the strip, The Mirage is the place to go. Price did vary from the one qouted on the registration. Received an instant upgrade to a premium tower room, which was excellent.
very pleased with all aspects of our stay Long wait at check in
casino where I lost a lot of money loosing money at Casino
The quality of the room and the pool Food and drink expensive. Distance from room to elevator excessive.
Sheer luxury combined with class. Tips; tips; tips and more tips. Do the hotel pay for the services or do I?
Staff was very helpful and courteous, location was perfect, pool area was well maintained and not too crowded. I also find Bellagio size to be just right, with enough different options of things to do but not overwhelming. I also liked that they had chairs and little tables scattered all around the hotel so that you can have your drink while people watching, just like you are in a cafe. Plumbing in our bathroom was very noisy and would bother us during the night
Size of room, location on the strip
Clean, smart, luxury hotel with a central location. Certain bar staff were uninterested in the customers they were serving, on one occasion when asked for milk for tea, swung the fridge door open at such force it swung back on himself. The drinks were thrown down instead of being placed. A level of service not commensurate with this very nice hotel.
The casino, room, and the great atmosphere I liked everything ! :) Loved the hotel
Concierge service was superb. The quality of the food was excellent and the professionalism shown by the staff was second to none Nothing
Location, Hotel Services and Activities. Smoke in the casino, decor beginning to be dated
Hotel Staff - Limpieza - Facilities Price
Loved the Location. Very slick premises Hard to suggest anything bad. Over all a great Hotel. Get to the pool early if you want a good spot
The room and the hotel decoration was amazing. I did not like the room entertainment was very poor. Usually you get to see movies at not extra cost, however at the Bellagio it was a charge of 12 dollar per movie. Frankly, quite disappointed. Also, the restaurants were closed at 10 or 10:30, quite early if you want a late dinner after the show. The access to the spa was also at extra charge regardless if you were having treatment or not.
i loved absolutely everything about this hotel, the staff were fantastic the whole place was amazing, i cannot recommend more!
Very nice hotel-casion of Las Vegas, one of the most "human" and nice to visit. Noisy, bit certainly like most of hotels in Las Vegas! Depending of room location rolercoaster could be noisy (but end at 11 PM).
it was a young and lively hotel that suited our age group ( 25- 31 yrs), quite a casual atmosphere and great pubs/nightlife
location and good value for money check in took to long
I liked the location. Wish the room would have had a more "Vegas vibe" but can't beat the location.. right across from MGM. & The Staff was great. Boring room interier.
Got a room on a high floor and the location was perfect. Overall bad customer service. The shower was not working. Alarm clock was not working. Front desk manager didn't give a damn. Hotel was fully booked so obviously they wouldn't care ... The room was old and shabby ... no bottled water in the room, no hot water kettle, no tea/coffee in the room. Would not stay here again for sure. There are many 4 star hotels on the strip that over way better service and value for money.
NY NY theme Lack of tea/coffee making facilities limited tv channels Lack of restaurants/cafes serving meals on crockery rather than plastic plates.
To return again. None
i thought the hotel was fantastic and the comps were great thank you i ahs a players card. the room was slightly below average and i lost on the tables !!
I like the spa I did not like the secure of the hotel and the service
location 1) looooong line to check-in (about 45 min!) 2) extremely loud music in the casino 3)cafe/restaurant choices are quite poor, mostly junk food
rooms, cleanliness, location, gambling cost, variety construction noise, wait for valet
The nice rooms, the entertainment (rides)
When checking in they asked if I would like smoking or non smoking. I told them non smoking. I get to my room and it was a smoking room. I called down to the desk and they told me to come down and they would take care of it. I had to stand in line for 45 minutes and wait for them to get done with another couple.
The architecture of the hotel the mall the rooms and security where seen. I felt safe thank you I also like the tower and mj live show. The pool closed on the 24th floor.Key card did not always electronicly work on command
My room was clean. They seemed to offer a few amusement park activities and included free access to the top of the tower. The area around the hotel is depressing. You will have to drive/ride to get to see The sights. My room was VERY outdated. Seemed like a 70's room. The only modern feature was a flat screen. No easy access to charging ports and was way too expensive for what you get. Understandable because it was during the largest convention of the year. SEMA.
The room was nice, view of the lower roof top and a partial view of the strip. The Roxy dinner and buffet was good. View on top of the tower was grand. Attended the MJ Live show, and the Red neck majic comedy show, both very good. I arrived a bit early for check in at the registration desk. I was in formed to wait 20 minutes or pay $10 dollars for early check end. I have never had that experience before, usually I am given a room. I asked for them to wave the "20" minutes and was told no. I paid extra for a better room, and went to my room and left my luggage there. I left to retrieve a item in my vehicle. Upon arrival to my room was a stranger, so I called security. The man turn out to be a employee, with out having any identification display and I was startled. Upon looking at security and thier staff, Some displied ID, and some didn't. I don't know who they are, Id would be nice. The employee in question had his ID inside his shirt pocket. His boss showed me his ID on his waist line, it was blank, and that is when he pulled his Id out of his shirt. I was upset, they gave me a room under maintenance. The security lady at one point told me to leave and i was being evicted. I informed her I was the one who called security, and told her she can leave. At that point, I called the hotel manager. After a wait, security departed and I has given a better room, and the security lady showed me my new room and I thank her. I had a hard time sleeping, due to the loud (So Loud) music coming from the pool area. I was informed it was the DJ at the pool. They could not do anything. I do not plan to return their. In my humble opinion, unless you like drama, Vegas has so many places to choice from.
The Italian restaurant right outside of the North elevators was excellent! I stayed in the North tower, which was terrible. The shower head was rusty, there was paint chipping off the door of the bathroom, and you had to literally climb to get in the tub. The Asian BBQ restaurant in the hotel took over 45 minutes to provide mediocre food. Literally luke warm. The waitress then said she'd bring egg rolls for our wait and never brought them.
I loved the staff and attractions. I didn't like our room quality. The beds were very uncomfortable.
Didn't like the shower - not enough water pressure- bad nozzle- seemed like it was spitting
I liked how it's just north of the strip and close to the downtown/Fremont st. You can find great deals for this hotel. Don't expect whole lot but it's fairly clean and a neo-classic landmark. I surprised how decent the rooms were, 3 stars. Cant expect whole lot. The toilet in the room kept on running most of the time. The stopper on the sink wouldn't work. The TV was super dated and no fridge.
having buffet available Poor housekeeping, run down look to casino, etc.
Location is extreme north, so can be considered good if you want to go to fremont st, and get a good view from the tower. Rooms are totally cramped up, not even as good as extended stay or holiday inn level, forget to be considered as resort. They should not charge resort fees as it is not even close to being a resort. Bathroom and lobby is also not clean.
Nice view, nice jacuzzi bathtub for two, comfortable bed, nice bathrobes, nice kitchenette with top appliances (but who's going to cook in during a shortstay in Las Vegas with so many restaurant options?) Shuttle service to the strip. In room "safe" mounted to a drawer -- how safe is that? We could hear the freight train horns and motorcycles below from the 46th floor. Overall this hotel lacked attention to details. Terrible shower head, Surprised to see their service & housekeeping staff using the guest elevators. Clock was set an hour late. No slippers. Had to ask for a luggage rack. Breakfast meal arrived cold in the restaurant. Off strip location. No self-parking.
No gambling no smoking great They have a large tv in the Pool table section how did not work for days I mention it no body care very disappointing during Basketball and Hockey play off
Overall great facility, but unable to cool the room was a bit disappointing...coming from Alaska, low 70s for a room temp is uncomfortable.
The room was wonderful, view beautiful, great location Coffee @ the bar, very expensive. Service @ the pool restaurant very poor
Nice decor. Nice staff. Rooms are a good size. Telephone next to the toilet a little too much though! LOL TV in the bathroom mirror was cool. The bed was comfy, and the sheets were nice. The TV channels suck. Need to bring my Chromecast next time. The in-room food is too expensive and not excellent. The free shuttle service only goes as far as the shops at the Venetian/Palazzo.
Elegant simplicity. The rooms were very nice and clean. The hotel itself was also very affordable when I compared it with others and it was close enough to the strip, this was the determining factor to go with this hotel. It's also next to the Fashion Mall, which is nice if you live to shop. I love working out so a bigger Gym and and Spa would be a nice bonus.
I like everything about this hotel... hassle free parking with their valet. Courteous staff, big sized room, huge bathtub which can fit 3 people in... and this was just their ordinary room. It's too comfy we don't want to leave the hotel room :)
Nice rooms, great staff, very luxurious. Ran out of some food items and bar items. Might have been a fluke. Not many bad qualities. Near the Wynn and treasure island but everything else needs a cab or uber.
I loved the comfort and helpful staff. Everything was absolutely gorgeous, and quite clean. The views were AMAZING! As the location is placed perfectly at the end of the strip for a vantage point. However, the location can be a huge crux as f you wanted to do anything on the strip, you need to catch a $15 cab at minimum. The restaurant inside the hotel also leaves MUCH to be desired, as breakfast was consistently half an hour for basic (orange juice / coffee) drinks - and a hour and a half wait for food. It was close to these times for all three times I gave it a shot as it was convenient.
The entry level room was amazing compared to other hotels Nothing bad to say
It was off the strip. More quite and relaxing
Loved that there was no smoking and no casino. Good security. Nice kitchenette. Didn't feel like they were out to gouge me for every penny like the other place we stayed at in Vegas. Would have liked a better area to watch the football game with bigger TV in the restaurant/lounge. Not unique to Trump but I don't like the resort fee or the forced gratuities in Vegas.
I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.
Eat, gambled, swam, sat poolside, caught some sun, drank, and did I say eat? Found myself winning on the tables and that always makes for more fun. Large room. Big bath. great view all things at the hotel were great but I can't believe I got scammed on the ride from the airport....I was just so tired and had just had a three hour delay before finally taking off.....the taxi do not take the highway......if you see highway, you are getting taken for an extra $20, plus I tipped the guy.....
Our first time at Wynn but it definitely will not be our last. The hotel rooms were roomy and comfortable. The casino, restaurants and bars were first rate. We even enjoyed the Buffet! An A+ experience!
Everything was nice
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER
Staff is great, room was great. We had an amazing time The buffett there has gotten famous and now there is a 1.5 hour line to get in. I feel guests of the hotel should have their own line so we can eat some breakfast.
There reservation system was down and although I arrived at 7 at night and then waited 2 1/2 hours for a room, they had no back up for registering a room and could not tell me when I would get one - so I left and drove to another hotel. At 12:00 that night they called to let me know they could register me.
Beautiful and well kept. Can find as nice of places for less money. Not much to do other than gamble. Even lounge bar was tough to get into. Can be long waits for restaurants.
I liked the rooms, the comfort of the bedroom and bathroom. Cleanliness is not outatanding though. We had to request shower gel to get it. It was not available at first for instance. I didn't like the way staff behave and ibteract with us at the casino. It was not an atmosphere that encourages people t play cheerfully
Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.
The location was great, very central on the strip. Good shopping facilities and restaurants. Staff were a little slow to respond to a maintenance issue we had in our room.
Location of the hotel... mid-strip, close to everything. We saved a lot on transportation. The rooms themselves were not up to what I expected. No coffee makers (so I'll spend $5 a cup downstairs @ Starbucks?), tiny window with "strip view", closet/tv armoire was falling apart, carpet was old, no refrigerator.
Facilities on the hotel side are poorer than others on the strip and facilities such as gym are extra and expensive. Quality of the restaurants and service is very poor and same price as others around - best avoided in the hotel
Very central & on main strip. Comfortable, pleasant with good shopping ammenities. Whilst smoking is permited in the resort, you could not smell the smoke as you walked through the casino unlike other hotels. The hotel coffee lounge provided poor service. We ordered cappuccino's to receive a very small tea cup that was only half full. When we asked for milk to top it up it was brought out cold. They charged enough to provide a decent size & quality of coffee. You'd expect more from a hotel like this.
Comfort in the room. facilities throughout the complex. Dining options-good value. Found the arrival and parking stressful in thet we could not self park and opted for the valet service which ended up O.K.but we didn't know that at the time.Not enough personnel for checking in- quite a wait.
There were 2 nightstand lamps, one was not working, and the other one had a light bulb hanging off the base (the socket is broken). The room was way too dark. I called house keeping to ask for an extra floor lamp and fixing the 2 night stand lamps. The did give us a floor lamp, changed the light bulb on the dead lamp, but they did not fix the one with broken socket so the light bulb was hanging on the base during out entire stay (not exceptable for such a high standard hotel !!!)
we were upgraded to a great room with a view over the Bellagio fountains and the Paris balloon. We had such a good stay we didn't want to leave!
Comforatable large room. Pools were excellent. Being accosted by Guest services as soon as we checked in for a so called "Free Dinner", which turned into a sales speel about a presentation we should go to that would tell us about the hotels changes etc. In the end we got a free breakfast (if you can call it that) - packages muffins and Danishes, awful machine coffee (not exactly as he had described initailly). In the end it was a sales pitch about buying into a timeshare of the hotel!! Wasted 2hrs of our time and we only had a day and a half there as it was. Watch out for anyone who offers something free - as it all ends out being timeshare selling.
The Casino. Tiny room.
comfy beds and pillow selection. No room safe. Valet takes too long (average 30 mins. car pick-up). Self park garage too far from main lobby that we avoided meeting our friends at the hotel for dining and gaming. Too much walking...just inconvenient.
N/A. Booked three rooms and they are at three different floors (8, 23 and 34).
the hotel is realy good and worth visiting
Location was great. Decor was very modern. Hotel smelled really good throughout the day. Horribly customer service, unfriendly front desk staff. Don't expect them to accommodate your needs, even though you have prior reservations. Also, the way the floor/rooms were laid out is confusing.
I liked a luxury, confort,gourmet, cassino location. The elevations is not clouse my room.
amazing beds couldn't win anything
Very nice design and beautifull modern ambiance! Not a real 5-star hotel. Poor service. Everything in the minibar is sensored. Feels like you are beeing watched!
The Mexican restaurant Javier's was amazing!!
The comfort,design of the room and food.
cool atmosphere, very comfortable bed, you can set the alarm on the tv to open the drapes, put the tv on your preferred channel, and set the temperature.
I liked the accomodations in the room- very elegant yet modern, clean and sophisticated check in process- they didn't have a room available that wasn't non-smoking and then after some complaint they found a room
There was not enough staff on the check in desk. This made check in take far too long.
It was perfect for my girlfriend and me....
Updated. Renovations while we were staying. Location.
Upgraded to suite, which was nice touch- one of the most comfortable beds I have ever slept on... Knob in shower that controls switch from handset to showerhead was frozen.
restaurant staffs were excellent enjoyed the view paper thin wall rooms not my style
Our suit was amazing. Bed was super comfortable. Staff was really helpful and friendly.
The reservation date was messed up and price would not be met for correct date. Kayak nor Hard Rock would match the deal or cancel reservation. The rice for room was charged and no one used room What a waste.
In overall the hotel was good. The room was comfortable and clean. The staff brings customer service all time and the hotel is beautiful and huge. Despite I knew the location was off the Strip I was taking into consideration the fact that the have shuttle bus. However, the buses are available from 10 am to 5 pm (too late and too early). So we had to spend money in uber caps and also the city bus. Next time I'll rather to consider another hotel on the strip.
The Hard Rock looks and feels good for its age. There is a good looking crowd the clubs attract people dressed to the 9's. Great restaurants with lots of options. Construction during the remodel is on floors that are still being occupied. The crews have no regard for the fact that they are working where people are trying to enjoy their vacation and sleep. The management took care of my complaint, but I would ask for a room that is no where near the construction next time.
Casino and grounds were great. Paradise tower is a little far from casino to casually enjoy. Hotel room was very dark, poor lighting everywhere in the black on black on black room. Room phone was dead and information book damaged and hard to use. Was supposed to get a king, none were available. My 6'7" husband was a little uncomfortable in the queen
I enjoyed having the the staff. They were very welcoming and pleasant. The room was clean and spacious. I would have liked to be closer to the strip.
The staff was very friendly and nice, had no problems
great value for the money you pay for the rooms and cleanness of the rooms very good some staff were very blunt and not very helpful but some were very helpfull and helped out with discounts on shows trips etc
The room we were originally given was dirty. Bathroom was filthy.Was hoping for an apology for the dirtiness of the room. Guest service rushed me off the phone wasn't very caring to the situation. Would of like a discount of some sort for a bad start to my vacation.
Very central hotel and a good price, particularly midweek.
Great Buffet, Shower Stall, Friendliness of Staff, Value for Dollar, quiet room, Location. Smoke in Casino, Rooms need upgrading.
Beds were comfortable, food was good at Buffett.decent size rooms. All day Buffett was a good option too. Pool area good if you all pools were open .staff were quite friendly. Didn't like the timeshare ticket people approaching us every time we walked through the casino. Would have preferred the larger pool to be open rather than one small family pool and adult pool as it got extremely busy. Jacuzzis were full of small children mostly unsupervised by their parents it was a like a creche in there .Would have liked to be told about the interconnecting doors before getting our room As it was a noisy week.
I would not stay there again. Would not honor discount they sent me as I booked through you. Rooms were much higher than what we booked them for. Check in staff indifferent to rude. Room was ok. Security, cleaning and bell staff were great. Hotel scheduled grease trap clean out for 12 a.m. Sounded like a leaf blower running in our room. Desk staff initially were rude about the issue. Had to go to desk in my pajamas and ask for manager. They did move us to a quiet room at that point. Crowded. Noisy. Slow elevators.
Staff were friendly, entertainment was enjoyable and the hotel was in a great location> The rooms were very basic, no kettle or fridge available for drinks in the room.
A great place to stay in Vegas. No complaints except that the casino took a lot of my money! If you are someone who would use the pool frequently, request tower II, as those in tower I have to walk through the casino in their swimming gear.
Perfect location to visit all the city attractions. Comfortable room.
Convenient location. Good dollar value. I could not figure out how to connect to the internet on my lap top. I was to busy and did not take the time to explore help through their help desk - the number was right beside the connection.