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location, staff.. room was small
Loved the rooms we stayed at the signiture 2 years ago and thought we would try the grand as it was our 40th wedding anerverasry and my birthday but was disapointed as we informed the hotel of this before we came but nothing was said or done we just got messed about as our room keys wouldnt open our room twice and felt like we were criminals when 2 security cards came to open our room and made me open my suitcase to get my passport in view of people walking past the way we were treated on a few occasions i felt like we was not important enough to rate the same service as the vip guest
very comfortable beds access to food any time and a good location on the strip with children
I like the hotel, with the room, casino, shops, and all the actives N/A
The location The first girl at the reception could not find my reservation and was if not rude but not very helpful she made me make another booking.when I got held afterr making a new reservation the girl was gone and a got help from another member of staff and this girl was very helpful.called a managerabout the new and old booking took the old one cancelled the new one for me and sorted everything out very nicely...roomfacilities a bit dated.shower very poor.
Comfy room, plenty to do in hotel It was good to see Vegas once but overall I'm not a fan and won't be heading back in a hurry
Room was clean and quiet, a big plus. Smoking in the casino, I have smoke related asthma and this was trigged by the smoke, and made me unwell, didn't realise the casino was smoking!
Uncomplicated, easy airport check-in, close to airport, great staff and facilities, remodeled rooms in West Wing, view from room, lots of amenities. Fitness center not included in room price.
Fantastic casino with great shows. Pool was closed. A lot of noise inside room. ie noise from neighbours and hotel staff inn corridors. No minibars in rooms, no fridge to hold icecold cocacola for when you wake up with a hangover.
I cant say anything good about this hotel I am sorry, This is the third time in as many years I have stayed here. Each year it has degenerated incrementally. It took over 3 hours to book in, I was given a very bad room initially, but that was eventually rectified by a Good front desk manager. However the next room was only just "reasonable" so I offered to pay for an upgrade of 40 dollars a night and cut my loses.By this time 3 hours had passed. I then moved into a Celebrity Spa suite and the inside was very bad indeed. There was a cupboard door hanging off and the remnants of the last occupier was evident. I then complained to the manager but I was told there were no other rooms available. So I had paid extra to get a supposedly decent suite, but it is definitely the worst I have ever seen on the Las Vegas Strip. When I booked out, the receptionist asked me if I enjoyed my stay, and I told her about the shortcomings of a supposed 4 star hotel, but she surprisingly answered " well sir we are going to re-decorate all of the rooms next year".This was no use to me, I had just spent two of the worst days in the overpriced Spa room which was annoying to sat the least. I then walked 300 meters to the vdara 5 star hotel and paid exactly the same room rate as the mgm grand, for a further 7 nights, and the vdara upgraded me to a magnificent corner suite on the 40th floor at no extra charge. Please forget the mgm, you can get much better rooms for your money if you look around.I Can not give the mgm a lower rating....but this is my experience from 10-12 August 2011. Please consider the more upmarket and newer vdara hotel. You wont be disappointed.
noyhing we had to sleep to men in same beds because there wad no two double beds available . we where told by booking .com that we where to have to beds per room
cleaning room , good service ,, nice hotel for honeymoon
location 1) looooong line to check-in (about 45 min!) 2) extremely loud music in the casino 3)cafe/restaurant choices are quite poor, mostly junk food
Very nice hotel-casion of Las Vegas, one of the most "human" and nice to visit. Noisy, bit certainly like most of hotels in Las Vegas! Depending of room location rolercoaster could be noisy (but end at 11 PM).
i thought the hotel was fantastic and the comps were great thank you i ahs a players card. the room was slightly below average and i lost on the tables !!
NY NY theme Lack of tea/coffee making facilities limited tv channels Lack of restaurants/cafes serving meals on crockery rather than plastic plates.
I liked the location. Wish the room would have had a more "Vegas vibe" but can't beat the location.. right across from MGM. & The Staff was great. Boring room interier.
To return again. None
location and good value for money check in took to long
Got a room on a high floor and the location was perfect. Overall bad customer service. The shower was not working. Alarm clock was not working. Front desk manager didn't give a damn. Hotel was fully booked so obviously they wouldn't care ... The room was old and shabby ... no bottled water in the room, no hot water kettle, no tea/coffee in the room. Would not stay here again for sure. There are many 4 star hotels on the strip that over way better service and value for money.
it was a young and lively hotel that suited our age group ( 25- 31 yrs), quite a casual atmosphere and great pubs/nightlife
I like the spa I did not like the secure of the hotel and the service
I liked the hotel. It was a great value! Kayak advertised the resort fee as "optional." It was Not!
Room very comfortable. However, No coffee, microwave, or refrigerator. They want you to buy their overpriced stuff. Good location on the strip. You pay $30/day for a "resort fee" and when you get to the pool, there's many chairs with a "reserve" sign. They want you to pay more for their cabanas. It was difficult to get chairs and spots on the pool.
Friendly reception Roon was hot
the room was great and house keeping was very accommodating. i appreciate that valet was complimentary the only thing i would say is i felt like we were forced to upgrade because the front desk rep made our original room sound horrible. i get that they want to get upgrade for sales purposes but i shouldn't feel like my room was going to be horrible.
Was great for the price. Enjoyed the stay. Most everything was as expected. Room was too noisy. More so than any other hotel I've stayed at in Vegas. Could hear the people in the next room very clearly.
Accommodations Pool closed early
Our door wouldn't lock, and we realized this just prior to meeting friends to go out. We had to call 3 times (over an hour and 15 minutes) and were told that they would move us to a new room and a bellman would be right up to move us. A maintenance person showed up to work on the room 5 minutes prior to the bellman showing up and dropping off a new key and walking away. We were given a credit and the impression that we were inconveniencing them. Won't be staying here again and I recommend finding another hotel on the strip.
we were supposed to get a nonsmoking room but they gave us a room which you could easily smell the left over smoke inside. it took them 2 hours to change our room after more than 10 times us calling the front desk. the bathtub was full of hair. I had to go get the cleaning lady and come clean it again. terrible experience overall. they do no care about the customer experience because these companies are too big to care about individual people. I will NEVER put my foot in Tropicana "hotel" and I would recommend everyone boycotts these hotels with low quality service.
Well as soon as I walked in the door I was hit with an $84 resort fee, not really the properties fault because that's the way entire industry is moving but still it's annoying when you think that you have already paid in full. The casino had lower minimums, but it wasn't exactly a place I wanted to stay and gamble for a while. The room seemed sufficiently clean. We were placed in a smoking room on our first night despite having requested a non-smoking room, when we brought this to the attention of the check in host - they stated that it is a request, and not a guarantee that we would get a non-smoking room... we went up to put our bags in the room, and were repulsed by the disgusting smell. We went to the front desk again and explain that we would have a difficult time staying in the room with the intense disgusting odor, but the host seem to laugh it off and told us to smoke marijuana in the room now that it is legal in nevada. This was not an appropriate response in my opinion, however there was nothing we could do unless we wanted to sleep on the Las Vegas strip!
I like that its more quiet than the casinos on the strip. We have a toddler and it seemed like a good option given the location. Not a place for someone who likes to gamble to stay. The casino is tiny and the sports book was a joke. Very limited dining options. The rooms in the club tower were so humid it was unbearable. It was on the 60's when we were there. No matter how low you set the thermostat, it still felt humid. Maid said the club tower is like that this time of year.
I do not like the resort fee. The hotel was very good.
The room, the price, the casino, and the staff I had to leave early
I liked how u were close to the strip The bed was lopsided in room 221. Also the room could have been a little bit cleaner
Location close to airport Noise
The hotel is fine, the service and staff was cooperative. The experience was bad because of the mistake in reservation, we reserved two rooms and the notice from getaroom just included one room and it was necessary to pay extra fee for the room, and they didn't discount the additional payment 12/02/2017000051HOOTERS CASINO HOTEL L$84,949.002423$3,540.00$81,409.00 12/02/2017000052HOOTERS CASINO HOTEL L$84,949.002423$3,540.00$81,409.00 05/02/2017000055CCI*HOTEL@GETAROOM$610,848.002423$25,452.00$585,396.00
The comps were the best. Good mix of slots and tables. Almost like a local casino on the strip. Really nice.
The location was not horrible. It was stinky, gross, dirty, old, the clientele was very seedy, overall felt very unsafe there. Let early it was so bad.
Its was inexpensive for being so near the strip, cheap drinks and gaming. Free parking. Cheap remodel, old bathrooms, sparce rooms, thin walls, there were boogers smeared on the elevator walls that stayed there for days. No refrigerators in the bedroom.
Everything Too long for drinks at the casino
You get what you pay for
Free self parking. Close to strip without alot of traffic or people. Receptionist was rude and not very intelligent. She almost double charged our room twice while checking in even though we gave her a printed copy of our receipt for the room. Parking spaces in the free self parking were tight and difficult to squeeze into even with a Cruz.
Cheap No table games open besides blackjack and room was not made up last 2 days
The price was good for a last minute same day hotel... the pool area was pretty decent with a side bar Walking distance to the strip There is this terrible sewer smell outside the hotel. The hotel was going through renovations so walls were blocked off, elevators were stopped, construction most places. The casino is tiny - no roulette!
The showers were horrible and the staff were not helpful. There was no drawers in the rooms and the bathrooms were not clean.
It's right off the strip and the staff was nice The room was small,the bathroom had barely any room to move around sheets had holes and the back exit to the street was blocked off so if you need to get to the back street you had to go around
room was very clean, had a clean fresh smell, comfortable beds. Was asleep when house keeping came around 10am left our room for the day came back at night and our Room was clean. Beds made, new towels thank you Internet was bad! coffee could be better, need more security, need bigger drive way and bigger exit an entrance
My girlfriend and I stayed for a week for a convention. We chose Howard Johnson because it was about 1/4 the cost of a normal casino/hotel on the strip, and all we needed was just a bed, a shower, a place to put our luggage, and for it to be clean. Howard Johnson met those requirements. There are no gambling machines either. This is a pure hotel, which I thought was a nice touch for Vegas. There is no breakfast. The rooms are small. The road you take to get to it doesn't register on GPS - instead it will tell you to take a different road but the hotel is blocked by a fence so you can't actually use that road, and the only entrance comes from a one-way street... If you take Uber/Lyft, make sure you call your driver to tell them where you are staying otherwise they will probably just follow the GPS and get lost. Other than that, this is a very cheap, clean, no-frills, clean hotel. You get what you pay for, but it will save you a ton compared to the major hotels if you stay for more than a few days.
Price and location. Helicopters and airplanes heard throughout the day and night. Construction close by and heavy traffic to airport. Double beds only. Beds need upgrading, maintenance and cleanliness can improve.
Clean and close to everything, the strip, MGM, bars, etc
Stayed here for a conference at the Tropicana. The proximity and price were good; other than that, it was pretty average. There was a lot of noise outside one night. I never called the office, and it kept up for some time, so I have to wonder what the security guard I saw earlier was doing right then.
The staff were helpful and the local restaurant was friendly with good service and tasty food,
The room was a good value. The pool area was well maintained. The area around the hotel is ope nto thru traffic which was a little unsettling. The carpets were worn and dirty. The room didn't have any trash cans. Maintenence doesn't appear to be a priority.
I didn't like that when walking to our room, by the stairs it was a strong smell of urine and that the A/C didn't work very well.
Flight into Vegas arrived at 11:45pm, flight out at 7:45 am on a different airline, night of springing clocks forward, NASCAR event in town--nothing else available. Just needed a place to lay down for a few hours. While this is an older property and doesn't compare to the higher-end Vegas hotels. It was cleaner than motels we have paid much more for and it was close to the airport allowing these weary travelers a few extra minutes of sleep. Cleanliness!
blow dryer, coffer maker, y fi small room, bathroom really small
Cheap and location Room was tiny bed was tiny
a bit of walking distance to the strip, but not horrible, just was there for the night to sleep the ac in the room didn't work well so room stayed warm.
Location Lack of amenities such as blow dryer
It's walking distance from the strip great place to stay if you only want a place to sleep and recover from partying My room was separated but my another door and I could clearly hear the people next door as they could hear me. Rooms are crowded if you get a double bed, once you open the door to are paractically on top of a bed. No fridge, no microwave. AC needs to constently be on or else the rooms smell. Bathrooms are old and nasty they need repairs. Some electrical sockets don't work.
Close to strip Tiny room, uncomfortable bed, air conditioner never cooled the room, shower didn't stay the same temperature, no free wifi at the room
It was affordable. Staff was nice, accommodating us with a late check out. Pool area was nice. Close to strip Sower didn't work properly. No hot water in room or at showers that are poolside. Very dated building and furnished. Screwed up reservation, wrong number of beds so they did fix it but no fridge or microwave in room. Very loud area, be prepared. Hard to find a parking spot
Close to airport and casinos. Room was tight.
Bed was comfortable and clean, as was room. Shampoo & soap were good. There were some people around the hotel in that area that made me feel a little uncomfortable, but being Vegas, that was understandable.
Good price and room was clean. The area was safe with security on premise. Staff was friendly. The room could have used a little paint. The tv was an CRT tv and the cabinet it was housed on took up way too much room.
Staff was friendly and tried to be helpful. Great location to strip Very dirty. Dirty blankets. Shower didnt work. Lots of broken floor tiles. Tv and tv remote was different brands so you had to change channel by hand.
Location was great Cockroaches in room Room needs renovation Shower ran cold water
Poor customer service
Price of the room. Decent mattress. First the advertised free wifi was not working at all during our stay. The rooms air conditioner is placed right on one of the beds making it imposssibly cold and very very noisy. No hot water. We called maintenance who told us to run the water for 5-10 minutes. We did and were almost able to take a luke warm shower. The scariest part of the hotel was the number of men wandering the property. I've never felt so unsafe at a hotel before.