ยอดเยี่ยม
10.0
ข้อดี:
Helpful friendly staff
ข้อเสีย:
Difficult to say during the Covid crisis
ดี
6.0
ข้อดี:
Room was beautiful with nice views of the park. Excellent location with most attractions in walkable distance
ข้อเสีย:
Reception staff was rude and tried unsuccessfully to overcharge at the end of the stay which took away from what would have otherwise been a pleasant stay
พอใช้
4.0
ข้อดี:
The location of the hotel is perfect as it is really central. Walking distance 10min from the bath. The room was big and clean although the carpet was stained. Nice balcony to enjoy the park view.
ข้อเสีย:
The staff was appaulling at the exception of a young waitress and one waiter. I came at the reception as I was wondeeung where to park the car. The receptionist was on her own on the phone, an other couple was waiting. It took her 5min to finish the call and another 10 to 15 to deal with the couple. I waited, with my car parked in the street outside, 15 to 20 min ( it is a 4 stars hotel) As we checked in, the receptionist asked us at what time we were planning to check out this morning to which we replied, 10:30. She seemed to be ok with it although she pointed out that some people prefer paying in the evening... We came to check out this morning and there was no receptionist to be seen. She was not going to be there before 11am and nobodyelse knew how to bill us. We had to get to the airport to fly back at 13.35. I ended up using the booking confirmation email to pay to the waitress but could no be given a receipt other than the one of my card. I was assured that my payment was going to be recorded and that the card I used for the booking £ was not going to be charged the same amount I paid at reception with my € card. I have since received an email from booking.com to ask why I did not turn up at the hotel as they reported that I didn't. All in all, the hotel is well situated. It looks grand but dated. Maybe there are less staff du to COVID but they need to polish their act. Too pricey for what it is.
ยอดเยี่ยม
8.0
ข้อดี:
Great location, very good meal. Nice piano lounge area with fireplace. All staff friendly, expect the 2 managers.
ข้อเสีย:
The 2 managers (women) were very snubby, only talking to local customers. Did not even say good morning. Only interested in local rich customers of Baden Baden. It's a shame because the waiters were all very nice, speaking French and very helpful. Shame the 2 managers did not feel us welcome.
ปานกลาง
2.0
ข้อเสีย:
There is no spa despite misleading photos The lounge and music area is for smokers and full of pipe and cigar smoke. There is no lounge for non smokers.Smoke perçulates up through stairs into all rooms Terrible breakfast poorly staffed with empty plates and nothing left to eat. Tables left dirty so had to clear table then search for our own cutlery and plates. Rooms small and dated
ยอดเยี่ยม
8.0
ข้อดี:
The location is very convenient as it is in the centre where all the main attractions are. It was a very quiet room even though we stayed on the first floor we didn't have any issues at all. The room was very spacious and the bathroom even bigger. It was very clean! The breakfast was nice with a pleasant view and the waiters were very polite and friendly.
ข้อเสีย:
The staff at the reception was not super friendly and they almost overcharged us. I had the confirmation with me so it was ok at the end. We asked a few questions about the town and the lady at reception pretended that she didn't hear...we only stayed for one night and it was easy to find everything on your own. It was also difficult to stop outside the hotel as there was no space to leave the car. There are 2 private parking lots nearby.