ยอดเยี่ยม
10.0
ข้อดี:
Very professional staff. Facility clean. Excellent care to implement the COVID restrictions. Free shuttle service every 20 minutes approximately from and to the bus station in front of the Frankfurt airport terminal.
ยอดเยี่ยม
8.0
ข้อดี:
Clean room. Easy transportation.
ข้อเสีย:
Restaurant menu too expensive!
พอใช้
4.0
ข้อดี:
Low quality
ข้อเสีย:
Nothing
ยอดเยี่ยม
9.0
ข้อดี:
Quietness. Friendly staff.
ข้อเสีย:
The shuttle to airport at 8AM was very crowded. During Covid, i would suggest using a bigger bus so riders can keep their social distance.
ยอดเยี่ยม
9.0
ข้อดี:
Great location to the airport. I was worried about air traffic noise being so close to the airport, but the rooms are sound proofed very well. Internet was fast. Room was clean and spacious. The shuttle was convenient, timely and easy to find. Staff was friendly. I would stay there again.
ข้อเสีย:
Food was quite average for the price you pay, but that's to be expected at hotels near the airport.
ยอดเยี่ยม
10.0
ข้อดี:
Wonderful staff, the room is very convenient, everything is well-thought !
ยอดเยี่ยม
9.0
ข้อดี:
everything
ข้อเสีย:
Lighting in room, food in bistro was so so
ยอดเยี่ยม
9.2
ดี
7.4
ข้อเสีย:
The room was great. The reception staff was fine as well. However, I had dinner at the bar restaurant and the service was poor. I waited over 20 min for a server to even bring a menu. Food was good. But, as I was ready to pay, it was another 20 min. And I was not the only customer who experienced this. If you want to claim to be a 4 stat hotel, you need to do better. Especially when the plate is 20+ euro. This was rather disappointing
ยอดเยี่ยม
10.0
ข้อดี:
great hotel for transiting through frankfurt. super convenient. wld defn stay here again next time im transiting. good food option on site and near cool woody area for an outdoor run.
ข้อเสีย:
nothing
ดี
7.1
ข้อดี:
Location location location plus Its got a great pool.
ข้อเสีย:
This was our 4th time staying at the hotel and im afraid that it haxx lostvsome of its former self. Our room wasnt clean, the tiles in the bathroom and entrance area are loose and there is substantial movement when you walk on them. The duvet on our bed were dirty and ths bed was very soft and not very comfortable. We paid extra for a executive room and wouldnt dom it again, actually we wouldnt stay again.
ยอดเยี่ยม
8.5
ยอดเยี่ยม
8.5
ยอดเยี่ยม
10.0
ข้อเสีย:
The service of shuttle
ยอดเยี่ยม
9.7
ข้อดี:
I like the airport shuttle being free, the sauna and pool facilities and the room was very comfortable and quiet.
ข้อเสีย:
No dislikes
ยอดเยี่ยม
9.7
ข้อเสีย:
Internet should be improved, it does not hace great coverage in all rooms. After they moved us to another room Speed was ok.
ยอดเยี่ยม
8.2
ข้อดี:
Closest to the airport for the price. AT the airport proper is much more expensive. Nice facilities room is a little small but newly remolded and very up to date
ข้อเสีย:
Parking as 20 Euro a night but it was just across the street.
ยอดเยี่ยม
10.0
ยอดเยี่ยม
10.0
ข้อดี:
Great staff, very clean & modern. Highly recommend
ยอดเยี่ยม
9.4
ข้อดี:
convenience. excellent transportation to and from airport
ข้อเสีย:
wifi never worked in my room
ดี
6.8
ข้อดี:
The "Faces" restaurant was really lovely and welcoming, and the food was excellent. The airport shuttle was very convenient.
ข้อเสีย:
The wifi was awful- neither of us were able to connect at all using the free wifi.
ยอดเยี่ยม
10.0
ข้อดี:
Clean rooms, friendly staff, modern decor
ยอดเยี่ยม
10.0
ข้อดี:
Staff was very efficient and explained everything quickly. Lounge was open late to get a quick bite. Shuttles left every 15 minutes starting at 5am.. I was on that one.
ข้อเสีย:
No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...
ดี
6.2
ข้อดี:
Room was a typical airport airport.
ข้อเสีย:
We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.
ยอดเยี่ยม
8.0
ข้อเสีย:
I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.
พอใช้
5.4
ข้อดี:
The shower, bed and pillows were nice. Is all we liked.
ข้อเสีย:
Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.
ดี
7.7
ข้อดี:
cleanliness and quiet setting
ข้อเสีย:
room was too small
ดี
6.2
ข้อดี:
Location, shuttle service, cleanliness
ข้อเสีย:
Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.
พอใช้
5.3
ข้อดี:
where bad smell from shower drain ( hole room smelled ), after complain the cleaned shower, but smell did not go away
ดี
6.3
ข้อดี:
location restaurant spa gym
ข้อเสีย:
room too basic Not a 5 star hotel but rather 4...
พอใช้
5.8
ข้อดี:
เดินทางสะดวก มีรถรับส่งจากสนามบินมาโรงแรม
ข้อเสีย:
ผ้าเช็ดเท้า และผ้าขนหนูอาบน้ำ แขวนทับกันในที่เดียวกัน