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friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Professional and helpful staff
Room was clean and modern. Bathroom door did not close.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
The hotel room was lovely and comfortable and the staff were very helpful
Nice Location. Near Cologne Dom.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
professionnel and friendly staff. very good asiatique restaurant
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
The hospitality of the stuff was outstanding. No
Everything was perfect
Good location, good service
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
All the lobby staff were helpful and pleasant.
Due to building work for the new subway system access to the hotel by car was very difficult
Location is good. Roadworks disturb traffic and scenery.
The internet connection was overpriced / 30 euros per day so it is not recomented for bussines
Location perfect comfortable and rooms quiet.
Good hotel in an excellent location. Room clean, bed very comfortable and staff friendly and helpful. Inconsistency in room facilities. For same room rate my friend had tea making facilities in room but I didn't.
not really something - price was not equivalent to what the hotel has to offer!! way to expensive for what it is. small rooms, not really an 'inviting' hotel. More a mentallity of 'come here, pay a enormous amount of money and leave!!' An experience that I have not encountered yet in my many international hotel travels. Your organisation has lost a client for life!
The only thing that was actually good was the bed and the matress The rooms were too small for the high price we had to pay. Also the cleaning was not good.For 2 days they did not change our sheets and the soap we used,they gave us the same one the next day. And all this in a very high price.
The Location was very good The room could have been bigger, but was comfotable
The hotel is really nice. The lobby and relaxing areas are really pleasant to spend some time in. The breakfast is ridiculously expensive.
Ideal location, pleasant courteous staff, The road works directly in front of the hotel although it did not effect my actual stay in the hotel - would look better if area was screened off particularly on the side of the hotel.
good service,city info,great location
No complains. Very good breakfast included.
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
wonderful location and very nice staff not enough pillows.
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
over all very good
great central location
Very good buffet breakfast
Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!
Great hotel near central station and secure outside hotel could be more international dinner! No
Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.
central, modern, stylish food was very expensive
The hotel was in the heart of cologne, near to everything and also at a quiet area The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room
Very good location. Great room size.
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area. I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.
Keine Klimaanlage im ganzen Hotel - Restaurant war sehr warm
The cleaning of room excellent each day, new sheets etc Room dull, and in need of a overhaul, including all carpets, heater broken in bathroom, no tea/coffee facilities, and had to ask for iron, hairdryer. Staff cold and slightly rude
the location breakfast was good the price is a bit much
convenient position, good breakfast, kind staff
The hotel located in the center of Cologne and there was very quite in the room! Everything was good
It was close to the Dome and other famous places. The room was a bit too small.
great location hotel staff excellent would stay their again any time in cologne
Very professional, kind, and English speaking staff at front desk. My reservation information was pre-printed and immediatey available to front desk, all they had to do was present it to me for signature. Room was ready and clean, I did not have to wait for it. Breakfast was excellent and attendant was professional and English speaking. Coffee was very good. Bathroom was modern, super-clean, and adequately equipped. Marginal ventilation in room, apparently room does not have air conditioning and therefore I would not stay here during the late spring, summer, or early autumn.
Location was excellent, in the middle of the old town, only a short walk from the town hall, all of the museums, the Cathedral, tourist information office, docks for boat trips on KB. In need of referbishment, uncomfortable bed. This didn't bother me, but there is a lot of noise until quite late on the weekends from the local nightlife.
Staff was nice and helpful. In the pre-reservation stage it's written that the amount is refundable. When we made the reservation, it was written that only 80% are refundable, which is not correct!!! All this should be stated in the pre- booking period.
location more english channels on TV
Large, clean room suitable for the family. Excellent breakfast. Good location. Was advertised as having a bar but didn't actually have one. This was important to us as we had children with us and would have liked a drink in the evening.
Central location, but can be noisy with pub next door No air conditioning, room was very hot and uncomfortable. Two single beds pushed together doesn't make a double. Breakfast wasn't great for the price.
Decent location and the room was pretty standard. Wifi was really spotty. No AC and it tended to heat up during the afternoon which made the room pretty stuffy at night.
Breakfast is very tasty and location is very convenience.
Distance from Hbf
the noise of the street
Very convenient: friendly staff: clean: excellent value. No.
Nice location and very friendly staff, good breakfast My room and bathroom were very, very small (I had single room)
Location - for music lovers close to the Kolner Philharmonie. Close to cathedral and station. No - I really liked it.
convenience in location, simple but comfortable room representing reasonable value for money, pleasant attentive staff. cooked breakfasts rather poor, not warm enough and poor quality.
Comfort offered and friendliness of staff JUST the elevators are slow
friendly staff and spacious accomodation
The location of the hotel was very central to Dom, shopping, sights and trains. Rooms were spacious and quiet. Staff very helpful. Overall feel of the hotel was great and it was lovely to chat to the permanent residents. Highly recommend this hotel!
Excellent facilities for Business professionals and people with limited mobility. Extended stay's possible. I would not recommend for young families in respect for older clientelle.
The location is perfect, right next to Am Dom. The apartment was clean and spacious, and the staff friendly. Parking garage under the hotel was convenient, though it costs an extra 20 euros a day.
We enjoyed our stay. Value for money. Location near central station is advantageous.
the hotel position is great - near the central station, very close to the shopping streets and to the dom in cologne. we had spacious apartment with bedroom living room in each television and a little kitchen. wonderful for families, for business trip or else.
All Facilities were excellent, its the right choice for all Every thing was available for a family stay. It would be nice if drinking water is made available
Spaciousness, location unbeatable, range of facilities,welcoming and helpful staff.
location room is too small
The Staff were absolutly excellant. They couldn't of helped me more. With my queries and questions they seemed more than pleased to help me and satisfied to have been able to help me. The small rooms, Bed next to wall! Small bathroom. No tea and coffee making facilies in the room and also when at breakfast the food was exquisite but the tea water was not hot and the coffee served was not hot. So i didn't get a nice cup of coffee in the mornings throughout my whole stay which was dissapointing but easy to solve.
Easy to get to from the railway station It was very expensive for the quality of the hotel.
The location was perfect for the town centre and although it appeared pretty basic from the outside we were very pleasantly surprised by the interior - both public spaces and our rooms. The breakfast buffet was super - probably the best we've had in recent city breaks across Europe.
Location. Right across street from Hauptbahnhof and Dom. excellent breakfast. Room was a little small but that is Europe.
Beautiful room and view of the city. 1 minute walk to the main trainstation and 2 minutes to the Dom.
Beautifully sited overlooking the Cathedral, with a bit of extra care and attention this could be a great hotel. Sadly a little updating and a better restaurant would make this a much better place to stay. Good for a day or so but not for longer stays. No information at all in hotel room about hotel facilities or town. Restaurant seems to be shut most of the time (apart from bar). A bit old-fashioned in the decor.
Location was great, right at the train station in the middle of the city The interior is worn down, although the rooms were perfectly clean. I was told I had to pay some city tax although I already had paid this charge with via booking.com. Other than that everything was smooth and straight forward.
A smiling reception, very nice breakfast, free of charge drinks in minibar. TV set was very close to the bed, the towels were smelling smoke (Well sometimes i may smoke 1-2 cigarettes during my trips so i wanted a smoking room. One can say that this is normal with a smoking room but it give me the impresion that maybe the towels arenot used by the previous visitor and they are not changed and as it absorb the cigarette smoke it smelled). I didnt smoke during my stay by the way. Anyway, no worries, next time i will request non-smoking room.
Location of the hotel was excellent, very central and a short walk from the train station and main attractions. The hotel, for the price range, could have been a lot cleaner, and it should also be noted that double rooms do not have double beds, but two singles pushed together. Considering the low standard of upkeep and hygiene the fourth star is questionable.
The friendliness of all the people was overwelming. The breakfast-room was cosy and tasteful and the variety of food was unmatched, better than every 4 star-Hotel in our far-travelled lifes. We booked in immidiately for our tour back and are looking forward to go there again. ----
friendly competent reception staff: willing to help with problems arising from foul weather. Also, a good breakfast bar.
Friendly staff; convenient location
how close to the train station and the city was all with in walking distance No kettle
Very nice friendly and welcoming people running it. Fantastic breakfast. Close to Cathedral, Station and Altstadt in Cologne. Room 53 is up a spiral staircase one stage above the lift and not suitable for anyone but the fittest! We are getting on a bit and liked it.
The staff was great, good location, good value.
Good quality food and friendly helpful staff.
good breakfast - no air-conditioner in the rooms, when it +30 outside and you can't open window because of the road with a busy traffic - it's terrible. -
the breakfast room, staff and choice rooms with japanese standards, awful decoration (big portrait inside a small room), no apologies from the staff, rates are the same for a 7 square meter room or a 12sqm, noisy because of street and railway station
I liked the design of my room and the perfectly planned usage of spaces. the breakfast is delicious and the staff is very helpful and gentle. I also liked the location, about 300 mts of the Cologne cathedral.
Good location, close to Cathedral and train station Staff could have been a little friendlier
Location was V. Good the staff was realy nice Rooms are too small, the rate was very high
in a perfect location and the hotel was very good in every category no
The breakfast, and the helpful staff, especially Sabine...
Nice breakfast Bar area could be more user friendly
The breakfast is ok The hotel is located next to a major thoroughfare (almost a freeway!) and I hardly slept as the sound of cars kept me awake. If you stay there, make sure that your room is not facing this major road.
no greetings, no welcom no thank you for stay wit uss, no good morning nothing what shows you as guest are welcome In my entire life I never had such a Hotel.