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that the breakfast is not included
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
Location and atmosphere Smoking everywhere!
Staff at Reception very helpful
location and service the breakfast buffet could be improved
The general feeling of the hotel trying to find places to eat as clearly sign posted
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
That there was a window and door to open for fresh air That they already booked money off my credit card without my permission. Then, I paid again (because I did not know it was paid) and had to annul this. When that was all arranged, they said all was fine and did not have to pay anything anymore, but when checking out there was still an amount to pay. In the end, we did not pay too much, but I did not like that they used my credit card without permission and that it did no go as fluent as it could have gone
promptness of service
Excellent staff, great view from room, great jetlag recovery spot. Would have liked to have a bathtub. Can't say the crowd did wonders for me (bus tours), but was not disturbed by them.
Staff friendliness and responsiveness There was a slight odor in our room coming most likely from the sewer or high humidity. Not way disturbing and little compensated by other things.
the hotel was clean and the staff very friendly, the fitness facilities were also top rate. the breakfast at €15 was over priced the food was good however the service was poor at best, had a to wait 45 mins for coffee and had to ask several times for this.
We had kids, so having a swimming pool was great. Being close to shopping etc, was great, and also the parking at hotel.
It was a lovely hotel and staff were friendly, would come back! Also super quiet! Would have liked to prepay for nicer buffet, not an issue with the hotel though.
We were given a room with the back door broken then we were downgraded to a small room for same price. the gym is fine however very risky pool corner just outside the gym's door.
Very modern and clean hotel. Located within walking distance of old town and cathedral.
Position is ok, rooms are large, bathroom too. Far too expensive
Central location, 10 min walk from railway station / sitution centrale, à 10 mn à pied de la gare centrale. Facile pour les bus / Easy for buses 106, 132, 133 + U-bahn Heumarkt. Original room price too expensive! Only buy the reduced rate. Breakfast @ 18.50 EUR is too expensive. No free Internet.
Contemporary design...very artistic! The coloured windows...blue, green, yellow and red......they reflect coloured light in the room. The sink in the bedroom rather than bathroom.
Clean convenient and pleasant staff No internet access. Long wait on sun morning for breakfast
Free wifi and internet. Excellent breakfast. Friendly staff. Good central location. Stylish rooms. Hotel does not have duvets for two persons. No wifi access in all rooms.
Good environment, clean, modern, good staff Hot items at breakfast ran out towards the end of the sitting.
Decoration Internet and music in the room didn't work. Once the forgot to clean our room.
quiet. friendly staff. modern design. pillows. rest wonderful. some may not like the sink in the main room... shame the bar area wasn't so slick.. (as in hub).
new stylish hotel in the center of cologne. light and bright rooms. friendly and young service at all areas of the hotel. good new concept idea
A so called added "culture tax" of 6% is complete ridiculous. Normal tourist taxes are between 1 and 2,5% per night. This kind of "squeezing your customer" has to be punished !
The design and the facilities and also have free WiFi There is no public computer to use
The reception were attentive and efficient. The room was a good size, and well maintained. The service in the resturaunt was good but the food was a real supprise - excelent. No tea coffee facilities in the room
Very comfortable and a great location.
nothing in particular It is a very noisy location. You cannot sleep with open windows, the noise from the highway is too much.
Staff were very friendly but the atmosphere relaxed. And i liked the fact that there was a small gym and lovely facilities. Only that complimentary soaps etc.were not replaced and sometimes items purchased from the mini bar were not replaced for two or three days either.
The hotel was very well kept, clean large rooms with all the ammenities. The front desk was helpful. The restaurant was very good. Loved the steam and sauna rooms - really made a nice end to the day! The tram stop was under repair so we had to walk 5-6 blocks to get transportation.
Convenent location near the river promenade and just a 10-15 minute walk from the old town.
location was very good did not use breakfast buffet due to being to over priced
Great staff, great location and good clean room. Only one pillow! And no hot water making facility in the room unless you upgraded!
The staff could not be more helpful and friendly. The food was good but not amazing.
Room was spacious and perfectly OK Internet Access 15Euros per day without pre-warning except on a paper in the room Friendliness of staff only regular (laundry was not picked up in the room and when taking it to reception the only answer was that this is the way it is in this hotel...)
Nice and close to the Alt Stat a;though it was a little difficult to locate at first when arriving by train.
Picked this hotel because the guest I was travelling with had stayed there before. It was clean and comfortable. The only negative point I would like to make is the lack of a kettle in the room so that you could make a cup of tea/coffee. The only other thing is that the room we stayed in was next to the lift. So that every time someone used the life you heard it.
Hotel staffs were courteous and helpful.Breakfast was good. Amenities in room were also good. Bed was so soft and bumpy that people who want to hard surface for sleep , like me , found difficult to sleep
this hotel is a good hotel
The location The rooms were very hot due to the sun shining directly into the room
The staff were very pleasant and helpful and provided a very good breakfast. No
Nice room but nothing exceptional. Good location at 2 minutes from the Rhein and the old City and 10 minutes walking from the Dom. The breakfast was good and cheap. The bathroom was a bit outdated compared to the rest of the room. The room was also a bit noisy, not perfectly insonorisated from the corridor but it was ok at night. A bit pricey for what it's worth.
Very attentive staff, nice refurbished rooms with good beds.
A very friendly and helpfull staff. The hotel is central located.
very near Tram line to Messe wher3e I was attending a trade fair and near the Altstadt I was kept awake all night by a domestic bird (possibly a parrot) and when I tried to get some sleep the following morning, it started off again. absolute nightmare as I had numerous business meetings and was shattered for most of them. I mentioned it at reception but no compensation was offered. In fact I was charged a city tax on top of the amount I agreed when bookin on the internet. I have looked for an email in relation to thyis city tax and I haven't recieved one. The only mention of city tax is that city tax is not applicable to this booking.
Is in the center of Town... No, there is no anything I didn't like
be cheated. not things is good, and it is unvalueable. it don't deserved.
the design of the hotel was old with dark wooden surfaces, giving the feeling of past times 14.00 is a bit late for check-in, breakfast was ok but good be better
The very central location The room was cold and there was a mould smell.
near shopping center, near catedral, nice bars around.. And also old city center... no, all was OK
The place was nice and centrally located. It was a bit expensive, but not unreasonable.
Very nice breakfast, yummie! No
everything is good,
Great location for Carnival (which I didn't know was going on when booked)
The hotel is comfortable and clean and is situated ideally for Cologne city centre.
Igt is very conveniently situated for access to Cologne city centre and has a pleasant view across the river Rhine. It is clean, restful and comfortable and we would definitely book there again when we re-visit . Nothing.
Location, friendly. Bathroom small
Great location, fantastic room; much bigger than other rooms we had stayed in for the same price. Great breakfast Nothing
location close to city center, great breakfast
Hotel was clean and welcoming, room was large with two bathrooms. Internet access was not available from the room.
The Hotel is well situated to visit the town for shopping and the main tourist atractions such as the Cathedral and the old areas just set back from the Rhine. The parking is very restricted although they do have limited spaces.
Location was very good. When I booked my room I expected to have a self contained room including the bathroom. My room was extremely small and I shared bathroom facilities with at least one other room. I also had no internet connection,despite the front desk giving me connecting passwords. I was very dissappointed with my room. Booking.com's description of the facility and room was completely wrong in my case.