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The nort tower rooms have been renovated and are nice. The hallways still need renovation. The hotel is conveniently located downtown and we could park next door. The South Tower rooms were disgusting. There were stains on the carpet, on the chair, in the tub! I complained and the staff immediately moved us to the North towoer, no questions asked.
The staff was very friendly, accommodating and personable. Any requests that I made was handled promptly and efficiently. The hotel felt old and tired. The elevators were ill equipped to handle the amount of people that were at the convention.
The staff were courteous and helpful. Always smiling. The Bistro inside had great wings, the pool staff were wonderful. The front desk staff were accommodating. The location is right near Fountain Square, so walking distance from the buzz. The housekeeping staff did a great job, and went a step beyond. Just a wonderful time. The parking would be their only issue. It costs extra. If you use the valet service, its very exspensive. There is an above ground parking garage next door, only $10/night. The first night we didnt know that and parked on the Square in a below ground lot, that was $17/night. Otherwise, no complaints.
Good location Dirty, smelled like smoke, beds are terrible, no help from staff upon checking, couldn't find reservation.
Great location. Friendly and professional front desk workers. Restaurant inside the hotel was subpar and the hostess was classless and unprofessional. Rooms were clean but old and in need of updating. Only 3 elevators for a large hotel, and they kept breaking down causing delays all 3 days.
The location was awesome. Easy to walk around the city and see sights. The first time I stayed at a hotel that gave you shampoo and not conditioner. Mold in the shower. My neck still hurts from their overstuffed pillows Cheap itchy sheets
Good downtown location Every single thing is outdated and gross looking. Carpet has stains, a/c unit noisy and musty smelling, towels cheap and old. Rooms are tiny. Basically a budget oriented dump with a good location. Even the restaurant/bar was a dump. Didn't want to sit in the chair in my room as it looked like it was in a frat house for 10 years.
The entire staff was great but the front desk staff were very friendly and accommodating. The hotel seems a bit dated but it that didn't take away from our visit.
Good location Poor restaurant
The place smells like a sewer. Not clean and not what you would expect. Then they hit you with New York and Chicago priced parking of $30.00 a night. I walked out and got another hotel. Not worth it.
Great location Over priced for quality of the room. Room wasn't as clean as you would like.
Location Cleanliness problems with a broken bed dirty mirrors
Its in a convenient location if you are in town for business. Restaurants are within walking distance. The airport is a short drive. Staff didn't seem to care much about anything. The room didn't feel very clean. The money for the value is lacking.
Hotel was clean and very centrally located!
It is joined by other shops and free to the public. Dangerous entry late at night. Witness homeless people cursing guests out as they waited for the casino shuttle that partners with Westin Hotel and degrading females. Deserves more security by the door in that area.
Overall, the room/bathroom were clean and quiet - bed was extremely comfortable; full length mirror in room; great lighting around bathroom mirror; rain shower head; complementary water bottle. If you forego full housekeeping (Make a green choice), there's a minimal credit to use at participating food/bev places in the hotel or get SPG Starpoints - good incentive, Westin! Little perks like that are nice.
Comfortable, easy Very loud people on our floor slamming doors late. Security did come and address the problem quickly
The staff was awesome and definitely took care of us! The location is great, right at fountain square within easy walking distance of many places. The valet parking charge was kind of high at $30
Rooms were clean and it was close to a lot of things... Halls were a bit drab, music from the square was loud -it didn't bother us but older people may not like it. Probably should make sure guests are aware. Paying what we did ... Wifi should be free!!!
Everything, had my room ready as soon as I got there,room was beautiful and very comfortable,would definitely come back. There was nothing not to like..... Instead of the weather ,it's freakin cold in Cincinnati in January
Friendliness of staff
Overall look of the hotel was nice and makes you feel at home. The staff was helpful and upgraded my room when they were not able to find my reservation. The rooms are nice and my view was awesome. Having a hard time checking in due to the hotel failing to enter my reservation.
Didn't like that there was no notice that river view was extra until getting to hotel. Was not stated in cost when purchasing.
The location is ideal for downtown events. At 10 at night the lobby was loud and filled with smokey-smelling, loitering, loud people that had just come from Cincy Beerfest. I had reserved (a month in advance) AND confirmed (the day before) a king room with my wife on the night before valentines day, but they said they "only have doubles left", so obviously reservations mean nothing to them. After that major disappointment (especially for the high rate) we found the beds didn't even have fitted sheets, and the duvets used two sheets rather than covers, so both them and the mattresses were exposed. The beds were hard as rocks, luke warm water is the best you'll get, and we couldn't get out there fast enough. I'm sure they treat you right if you're a member, but I would never want to go there enough to become one. Never using Hyatt again. There are better downtown Cincy alternatives.
The sheets were very scratchy.
I enjoyed the proximity to downtown and the actual worked well When we arrived we were informed that they only had a room with 2 twin gets even though I goofed this room two months I advance. I also completed an early check in on line further requesting a queen bed and a roll away. We arrived and not only got stuck with twin beds but no rollaway, our keys were notable to be made and we would have to move to another roomwith 2 twin beds on our third night bebecause the room we were in was booked for someone else. When we were escorted by a silent hotel employee to the room as we had no keys we arrived to a room with no toilet paper and a broken phone. Over priced
Restaurant doesn't have many options for food would like to see more variety
Liked room but not view.... everyone is overly friendly View. Room service should be described better, that cheese plate was disgusting. Some of people were very pretigious
We loved the bar and restaurant. The food was excellent and the service extraordinary. The staff were uniformly courteous and friendly. Grand old hotel. Set the thermostat lower in our room on the 28th floor, but the temperature was unchanged 14 hours later.
Front desk and other staff very kind and helpful . We really liked the hotel, very nice and comfy! Elegant too. Valet staff was no help at all. We didn't know what to do and they thought we should it seemed like. We assumed, as is the case at other hotels, they would take our car. We went inside to find out we had to drive all over the place to self park. That's not what we wanted. I don't know how the mix up happened but it wasn't pleasant. It was probably the concierge was the problem not the actual valet staff.
Hotel and staff were great overall Valet was professional about their mistake Valet lost keys to my car, had to locate employee from previous night stay and deliver car to my house
Location! The staff! All wonderful! The rooms are tiny. Nice, but tiny. Make sure you really like the person you go with! :)
The Art Deco style, the live jazz combo in the bar; helpful & friendly staff, great location in the city! A little noisy inside the rooms (street noise)
Beautiful hotel. Excellent location
The historic building was beautiful. The location and view were also excellent. The hot tub in the gym was barely warm.
Loved theroom, comfort and the bathroom. Also enjoyed lobby bar.
Staff was great!
The building, facilities, & staff were all very nice. Very minor things, but our bathroom TV remote battery was dead. Also a notice before arriving at the hotel that the water pump system was going to be being worked on & we would have no water from midnight until around 6 a.m would have been appreciated.
The Location is prime. Perfect for downtown Cincinnati. The staff was nice and quick about check-in and check-out. The bathroom was awesome. It was big and remodeled with a giant tub. The bedroom itself was not impressive. I expected a historic feel, but just got more of an old and musty feel instead. The comforter wasn't clean (had to brush it off before we could lay on it), and the room itself just didn't seem clean. There was also a sunlight which would have been fine, but when you looked up it was covered in dust and dirt.
Location and very friendly staff. Rooms were kind of small. Window to look out was very small.
Staff very friendly and accommodating. Room was very clean and the bed was so very comfortable! Will definitely recommend to friends and family! Looking forward to revisiting the next time we are in the area. .
Location was perfect. Right inside of everything. Valet is great! The bed felt cheap and hard. Did not get any good sleep at all and you would think after driving 10 hours in the road that day it would be easy to sleep, but the bed was old as well as all of the furniture around.
The hotel is located in the heart of downtown Cincinnati and there was plenty of entertainment and restaurants located nearby. The room was clean and the staff was very friendly. The hotel ultimately served its purpose as a place to sleep for the night. The furniture was a bit dated and the layout of the room lacked any real appeal. The pictures online and the four star rating seemed to be a bit exagerated. I would rate the hotel three stars overall.
I am rating The Hampton Inn. Really nice hotel. The Hampton Inn was a really nice hotel but it wasn't the hotel I reserved. I was looking forward to stay in The Cincinnatian because of the historic background and wasn't expecting at all not to be nofied in advance about their problem with hot water. We could have rescheduled our trip. They relocated us and it was a nice place (can't complain about it) but a modern hotel was not what we wanted.
The hotel was beautiful and comfortable and the location terrific. Very centralized location--easy to walk to area sites and restaurants. The wifi internet was extremely spotty and rarely worked which was disappointing and made working remotely difficult.
Only the location Staff and front desk not profession. Make us wait so long and then can find room for us even we made reservation ahead! Scary inside as well! Not worth is pay this price
Great hotel and was very clean. When i booked the room it said two queen or one king. So when we arrived i was informed that they had no king beds available. This needs to be a selection so you know what you are getting when you book a room.
Cool building with brand new rooms. Modern lobby and design throughout hotel. Still in a 'soft' opening, so there are some things that need to be worked on. Shower drained back into the bathroom and elevators had filthy overhead lights.
Great location. Newly renovated. Clean Cost to valet
Loved the fresh take on a hotel. The art was a fun experience, though I'd prefer some variety as it was all pop art. The decor was modern but still warm and fun. The hotel restaurant was fantastic. Several great upscale bars and restaurants steps away. The location left something to be desired if you want anything beyond great evening eateries or the theatre. No breakfast places around or any shopping minus Tiffanys or Macy's. It felt odd that difference sides of the sand city block can vary between lux and sketchy.
Love 21C. They always have the best people.
Art everywhere, bizarre delights sprinkled throughout. Great restaurant and right around the corner from Contemporary Arts Center. Wonderfully colorful staff.
Liked the room and bed. The staff was extremely helpful, they made the stay quite enjoyable as we were not familiar with the area. Breakfast was good with a friendly staff, again. Good location, within walking distance to quite a few venues. The view was of some rooftops, not the best but you are in the city. The shower was bad as the water got all over the floor when you opened door to step out. Water collected on the door edge and soaked the floor. The air temperature was hard to control with the thermostat. The light switches were confusing. I am all for saving water by not washing towels but how about a place to hang the towels, that would be helpful.
Employees were pleasant and helpful. The rooms were clean and comfortable. We had to valet the car but that was because we were not sure about driving around downtown Cincinnati. The waffles at breakfast were tough.
Rooms were spacious, well-appointed & had comfortable beds. Check-In staff was courteous & helpful. We were traveling as a group of couples. We were told that their lounge/bar would be open until Midnight on Saturday. At 10:15 they were already "shut down". When we approached the staff about it, the bar tender was rude & the other staff offered suggestions of other bars outside of the hotel. We wanted a night cap in our hotel, which we were unable to get. They need to get their services/staffing issues worked out - or don't include all amenities at this time.
This hotel (and the Hampton Inn beside it) iis an incredibly creative use of.the Cincinnati Inquirer historical building, offering upscale accommodations at an affordable price im downtown.Cincinnati near the Reds ballpark and other venues Noise from the sliding glass bathroom door, alhough aesthetically pleasing and space-saving, are acoustically impractical, in my estimation.
Great location, beautiful facility I asked for and was confirmed for a high floor room but was placed on the 3rd floor
Quiet, large rooms, great bar/snacks, and breakfast is huge. Best part though are the extremely friendly employees. Prices are a bit high, though well worth it once you add the free breakfast, easy parking, etc
Friendly staff, great free hot breakfast, nice rooms Had to pay for parking
Room was comfortable, not too hot or too cold when we came in. The bed was comfortable. Bathroom was HUGE with a tall shower. The website did not inform us we would have to pay for parking on site.
comfortable bed, quiet despite being busy, great breakfast, convenient location can't think of anything
Clean, comfortable, most of the staff was friendly and accommodating. Larger room than I expected, convenient location to visit UC. Once I actually got into the room, I was happy with everything. Some staff weren't as helpful or welcoming. Poor communication: I arrived at 10:00 am and asked if they had anything available yet. They told me they were fully booked and check in was at 11:00am. Reasonable, so I sat and waited in the dining room area across from the front desk. 11:15 comes around, nobody has said anything yet. I go up to the desk and ask for an update and they tell me nothing will be ready until 2:00pm. Essentially, I had been sitting there rather than walking the city. They took down my number and said they would call me as soon as something was ready. I left at 11:30 and had events at UC from 2-5:30, so I didn't come back to the hotel until almost 6, but nobody ever called me.
Comfortable. Nice staff. Large breakfast. Was on the first floor, was noisy. Small fitness room. Bad coffee.
I liked the location. Everything was within walking distance which made it very easy to get around. I also enjoyed the size of the rooms; they were a good size. When we arrived (approximately 4 o' clock), we were unable to check in because they did not have any single room ready with clean bedsheets. The lobby was full off people that has been waiting since the early morning. Staff had no idea what was going on and provided little to no help. Once we got our rooms, the keys would not work. The cafe food was forgettable and the decor in the rooms seemed to not have progressed after the 90's. I paid for valet in advance, but the valet guy made us park our own car AND then had to pay for parking. Worst hotel experience I have ever had. Definitely not staying there again.
We liked the location, the room was very spacious. The hotel was very dated.
The hotel was in a convenient locationand the check in was fine, but the room was disgusting. It smelled,the place was filthy with stuff smeared on the wallsand the tv's did not work. Place was awful.
I like I had a kitchen with a full sized fridge, the balcony had a nice view I was scheduled for a 5 night stay. A relative sided and I had to checkout after the second night, but I was still charged for all 5 nights. In a situation like this I could not belive they refused to not charge me for the other 3 night. Bad customer service. I would never go back. Rooms wern't very clean either, and the oven in my kitchen didn't work.
Location to great american ballpark and downtown area. Very nice staff Old furnishings and carpet. Not very clean. Restaurant was closed. Challenging walk from hotel to parking garage
Good location to Paul Brown Stadium and Great American Ballpark The staff was rude and the room was disgusting. Basically as soon as we walked in we were disgusted. There were cobwebs all over the room, the room smelled as if it hadn't been cleaned in quite some time. There was dirt all over the kitchen and the stove was still greasy from the previous occupant. Living area was aweful. The bathroom looked as if it hasnt been cleaned in a while as there was hair in the sonk and tub and toilet was insanely dirty. I would not sugest anyone stay in this hotel.
There was a full kitchen, living space and bathroom. All the amenities that one needs to be comfortable. And iron mans ironing board, coffee maker, television with cable, a doorbell. It was like a small condo. I would absolutely stay here again for an extended stay. There was also a 12 pm check out. That's always nice. The furniture and decor was a bit dated. And housekeeping came by too early.
the parking price is good the person at the front desk was polite -rusty fixtures in the bathroom -bathroom mold -bed feels like hay and cardboard (yes it is that bad) -no comforter on bed -old layout like converted projects (public housing thin walls) -people up shouting all nigh off the balcony -drunk and unrulies in the hallway (wifi signal stronger in hallway than in rooms -if you have money to stay here use that money to go somewhere else -not enough towels -everything is old nothing changes since 1984 -cant use the kitchen as advertised (no use of stove top though the stove is there) -gave us one flat screen and two of those old tv's with the bubble in the back -never going back
The staff was very nice and helpful and for the price it was nice There renovating so there wasn't a restaurant and its very outdated throughout as of now so hopefully the renovations are more than just the restaurant
Friendly front desk staff and very well located. My wife and I could walk everywhere. Great price for the location. Large room with Balcony Toilet was not working properly so we asked to have it fixed twice. I ended up fixing it. Most recently updated room was still out of date. Bed was not very comfortable. Elevators also out of date.
The man that checked us in was the rudest person I have ever dealt with trying to check into a hotel room. In his words "you didn't pay me, you paid a booking site, there's nothing I will do for you." And that's after I had to wait for him to get off his cell phone to talk to me.I could have stayed anywhere for the money I spent, and to get treated like that, you can bet I'll never be back. $165 for one night and still had to pay to work there. Rude check in staff
Pleasant host and hostess and delightful dog! Hard to find! 9:00 is too late to serve breakfast for someone who is traveling that day! Not that I was sorry to miss it after she told me is was scrambled eggs - I am more used to things like quiche, breakfast casserole, etc. at BB's! The host finally reluctantly agreed to come downstairs to carry our my luggage at that time. I was not able to handle it on the front steps because there is NO railing on the lower portion!
Nice proprietors. Facilities are quite run-down. Exposed beams and wall insulation in the bathroom, creaky floors, drapes held up by loose nails.
Nothing This is not a B&B. No sign outside. It was a spare, unlocked room in someone's house. Yard unkempt. Little furniture --odds and ends. Grimy. I would not have wanted to sit down, sleep, or eat breakfast anywhere there. Very disappointed. We found another place to stay.
Our hosts were personable and charming and their dog non-intrusive. A light breakfast of fresh food was welcome after a late night. The guest rooms and bath are clean. Bedroom decor is simple and soothing. The house has great bones and good potential. We were in town for a concert and liked being able to walk just a mile to Bogart's on Vine. Good value and met our needs. The place has zero curb appeal, not an obstacle for us, but has potential to discourage others. Long term ongoing renovations make this place more appropriate as AirBnB than a true B&B as the common areas remain in progress. Some people would be put off by the kitchen facilities such as they are, but that's for the hosts to work out, and they made my breakfast in there without a hitch, so none of my business.
The owners are very nice and were warm and friendly we chatted for 1.5 or 2 hours after my arrival and I really enjoyed them. Their dog is also very nice and adds to the charm. I like watching the "This Old House" style of TV show and it was fun to stay with a couple who like to rehab older homes. It is a work in progress, but everything was neat and tidy by my arrival and whatever projects they are working on were not a hindrance to my stay. Breakfast was fresh pancakes, bacon and sliced fresh strawberries and french pressed coffee ... WAY better than a hotel lobby breakfast!! The cement contractor showed up around 6:30 AM to finish working on the front sidewalk. The owners had tried to reschedule his work, but they were unsuccessful. It was a noisy way to start the day, but it was a "one time only" work project and won't be an issue for any other guests.
The hotel stay was very good. I was disappointed in paying $6.00/day parking fee for an unsecure lot. There was no attendant monitoring the lot to determine who was a guest and who was not. I adamantly feel this fee should be reimbursed.
The hotel is new, fresh, well appointed. Breakfast food appealing & tasty. Service A+. Beds fabulous. One sister was caught in the elevator; hotel engineer, front office mgr.,sales mgr., chef reacted with professionalism and concern. Thank you all! Somehow the directions to the hotel didn't work . We definitely missed something and had to resort to a phone's GPS after wandering through neighborhoods.
Nothing, not to like. It is located in restaurant heaven and near all sorts of shopping. I did not use the bistro so can't comment on that. The staff was extremely friendly and helpful. It was pricey for my needs. I was traveling alone and stayed only one night. I could have been comfortable in something a little less expensive. It was chosen for me because of the location.